Game Stores South Africa / Game.co.za
reviews and complaints

I purchased a Microsoft office at the store. After paying, I realised it was the wrong product. I asked for a refund and was refused. According to the returns policy, displayed at the entrance of the store, all products purchased at Game Stores can be returned or exchanged provided proof of purchase is presented and the product is in good condition. According to the manager, Lupos, that is not true as there are certain products in the store that do not qualify. He further states that he cannot put up a notice on all these products that cannot be returned or exchanged. Game Stores should consider teo options - get rid of the signage displaying false information or stop reselling products that cannot be returned or exchanged.

I issued a claim on the 26th of February for a Faulty TV unit purchased online and is within the warranty period. It took over two weeks and numerous follow-ups for a technician to attend to the issue whereon the unit was taken away for assessment.

Now over a month later and again numerous follow-up e-mails I am still waiting on tangible feedback on this problem from the supplying company.

Went to Game store at Ladysmith on Saturday around 10am to buy a gift for my babies friend, I took what I wanted to buy and I asked one of the ladies with dreadlocks that was sitting on cashiers counting plastic if maybe they do a wrapper in a store, oh wow! the attitude I got in return was like I said something bad. first of all she didn't even greeted me back when I greeted her, she didn't even bother to respond on my question she just carried on counting her plastic, I laughed and just went straight to the cashier and pay I almost lost my temper. Game store in Ladysmith please train your staff, customers should be treated like Kings because you will never know who you actually serving that day.

Hi I have purchase a hisense fridge from midlands liberty mall on the 16 march 2019 and its been 12 days and no fridge please help as dis is not good service I was told yesterday it is ready and pick up from another branch wen we go der it is not der I have paid freight for nothing and its bad I am without a fridge for so many days yet I paid cash for it. please contact me on [protected] MR A Rooplal I am wasting making more calls than what the salesman make concerning this fridge I already paid transport fees for nothing so how am I going to be helped out in this matter because this is not service at all

Bought a mountain bike weren't issued a user manual fdom game stores pinetown asked questions to sales person he failed to inform me tyres chains chain guides not under warranty honestly feel you did me in and then store manager tells me when I return it within 30days of purchase will never buy anything from any game store again learnt your products are cheap so they break easy so you force your consumers to your terms

To whom it may concern

On the 10th of March 2019. I visited Game store in Durban CBD (West Street) to buy a Television and an entertainment stand. The front desk staff and the other floor staff were so helpful. Making sure i get the best service.

The problem started when i was suppose to collect my Samsung Full HD LED TV from the TV department. The guy called Sifiso has no care for customers. I don't know if it is because i look young and i am black woman. He didn't explain to me how the TV works. I didn't know how im suppose to connect the TV when i get home. He just showed me the TV works and escorted me downstairs.

He didn't go into details explaining to me, i have to buy antenna cable and HDMI cable because i will need them. I am a woman, how do i know about these things?

On the 21st of March i went back to look for the cable and i explained to him what i need cause i took the time read the manual. He just told me they don't have it, i must go to Gavin Manni to look for it, talking to me while busy on his phone and left me there standing. I was in shock, i honestly didn't know what to do.

I am sure you can understand my concern. I am a woman, i don't know anything about cables and how to connect a TV but he had no patience or whatsoever. I started to think it's because i am black or he has no patience for customer service. I am utterly disappointed and in results i am never going back to Game store in Durban. When i went to Game store at Gateway, i got an exceptional service.

The reason why i went to Game store, West Street is because it is nearby.

Thank God i have WiFi to connect the TV to, otherwise it would be just sitting here like a frame.

Yours sincerely
Londiwe Tracy Khuluse

At the beginning of February 2019 I have contacted game store in promenade regarding my fridge that broke. 3 weeks ago a technician was sent out and nothing was heard from this since then. I have attempted to contact the store, the number is always busy. Please assist me. My warranty is almost expired and no information is provided to me.
My number is [protected]

I bought this product on the 29/12/2018, I used it twice and it didn't work. I returned it on the 21/01/2019. I have been visiting the store sincedo then and I'm told it's still with the supplier and I'm not given clarity when will I get my product or refund.

As a result of that, I have to get people to cut the grass at my residence and I'm losing a lot of money as I have to pay them. I hope my complaint will be resolved

I purchased a bar fridge and 4 storage boxes last week tuesday the 5th of february 2019. I was told it would be delivered the next day I had to take off work... On the next day I received a call from michael at game rosebank telling me the fridge was dented and they do not have the storage boxes in stock and that delivery would be made the next morning I again had to take off from work just to get told the same excuse. I have since asked that the fridge and boxes not be delivered and that I would fetch it... Michael has yet to call me this is really the worst service. I have already paid for the goods and now I am struggling to get it. I refuse to pay for a delivery fee. And if I do not receive positive feedback asap I will be taking this further.

Best regards
Al alexander
[protected]

Bought a hisense 65' uhd tv in game klerksdorp on 23/12/2018. Sales assistant daniel lebotse. Tv since failed to switch on, and I took it back to the game store in klerksdorp on 29/01/2019. Daniel told me to take it back home, he will send a technician to repair the tv at my home (angelier str 5, ventersdorp.) within three working days. Nothing happened. I called daniel again on 6/02/2019 to complain. He gave me a phone number to the technical support [protected]). I called the number, and spoke to a technician who was supposed to call me back.
I never got any phone call, or a technician to repair the tv.

I recently bought a punnet of red plums 500g Class 1 of the brand Marketsode - Fresh produce with bar code 009702964966. Tried eating one and it was very mushy and tasteless so was the secobd one, which l later discarded. Very dissapointed in the product quality. Feeling discouraged to continue shopping at Game and Most importantly upset for my taste buds and pocket.🙄👎

I went to the game store at Fleurdal Bloemfontein to log a fault for my Fridge/Freezer on the 21-01-2019. Nil service received during that week. I went again on 28-01-2019 and found out that nobody logged a call for the fault as yet so I asked again to log the fault. Another week went by and nobody contacted me yet. VERY POOR SERVICE! Still waiting for any service and it's already been 2 weeks.

I bought a xbox s one on the 12th of November 2018, included next to the pricing of the item was the black dot special logo, which was a 10% discount.Before purchasing the item I found out from the in store manager, she said that the money cannot be given in cash but it will be credited to my mstore card. After a few days I noticed no money was credited to the card so I called customer service, after calling and consulting with the rep, she said she cannot do anything and I would have to wait for a new statement the next month and the money should be credited.I had no complaints and agreed. The following month when I received the statement there was no money credited. I called the call center again to query, the rep who I ten spoke to seemed all lost and confused and didn't no what he was talking about, afterwards he then said he will find out more and I should receive a sms or email within 48 hours.Its been more than a week now and I have not received any contact.Such poor customer service moreover when it comes to their money they very annoying, if I pay one month late they phone a number of times threatening to take legal action, even during working hours, where I have to leave my important work and tend to their annoying calls. But when it comes to my money they don't care and don't want to know about it. So I have to ask myself and pose a question to others is this a company you want to accossiate with, a company that wants every cent of theirs on time but wants to rob money from you.

I went on the Game online catalog and saw a Canon camera of R3999 . I went to the Game store in Worcester 6850 .
I took a pamphlet and saw the exact product for R3999 .
There wasn't stock at the shop so I took a "range check" .
Now after a month I got a sms that the camera is in stock .
When I got there today they told me that I cannot get it for the R3999 because according to them it was a error on the online catalogue and pamphlets.

I am so disappointed because I could've bought it at a other shop but decided to stay a loyal customer to game Worcester and that's what I get .

Hope to hear from you soon
Ms CA Rheenis

What Happened
I wanted to the Canon 4000D camera. The price was R6500, but the Loot price was R5600. So I ask the salesman if he can bring the price down. The sales manager then asks me to show him the Loot deal, which I did. He insisted that he needs to speak to someone at loot and to see if there is stock. Loot being an online store, I showed him that there is stock, by putting the camera in my cart. If they didn't have stock the system would not allow you to put it in your cart or the deal will say OUT OF STOCK. Secondly because this was on a Sunday (30 December 2018) he would not be able to contact anybody from Loot. I also had the following goods in my trolley at Game, Sandwich Press, Vacuum Cleaner, Memory Cards and some groceries. I left the store without purchasing anything. It looked like the sales manager (Gerry) was looking for an excuse not to bring the price down. They wasted an hour of my time?

How were you affected
I phoned Game Canal Walk and explained to them my situation and ask them if they could help me. They did and within a half an hour I got the camera and walk out the store with more than R10 000 of stock/goods. I had to travel from Stellenbosch to Canal Walk and back, which is about 120 kilometres. This was the worst day of my life shopping at a Game store. I felt so bad that I vouch never to shop at Game Stellenbosch, or think twice shopping at any Game. So, my question is would you let a phone call to Loot rob you of a R10 000 purchase?

What would you like GAME to do to resolve your issue?
They should educate their staff in online shopping, apology and whatever they think they can do to win me over or change my mind to shop at their store again.

On the 16th December I went to Game Galleria to purchase a Discovery universal steel umbrella which was on promotion for R 299.00. I was told that they are sold out. I filled in a call back and on the 31st December I got an sms that they arrived. I went back to the store just to be told by manager Deon that a batch of +- 40 arrived they cannot find any in the store and he took my number and told me he will call me when they FIND them. He did not even apologise to me for the inconvenience as it is costing me petrol and prescious time to drive up and down. I am still waiting for his call and I did not even get any notification on my phone saying I will be contacted.

I have already registered a complaint on hellopeter, facebook, game online and via e-mail, but no-one gets back to me. I've also resorted to contacting WallMart to try and get some sort of response from Game, but I suspect that even that won't work. Game Stores are useless when it comes to fulfilling their end of a deal and when it comes to customer service... it doesn't exist. The details of the complaint can be read here: https://www.hellopeter.com/game/reviews/winter-swimming-2651601

I am currently absolutely disgusted with the service from game mall of the south. I went to the store on the 29/12/2018 and bought a samsung 9kg washing machine. I was assisted by barbara, I requested delivery and paid the fee at 10:29am. Barbara advised delivery only starts at 12pm and I could expect the machine to be delivered later in the day alternatively early morning sunday even though they don't do deliveries then however an exception will be made. I live in skycity alberton which is a 15min drive from the store. I have since waited for the delivery that still hasn't happened, I called barbara at 12:55 pm on 31/12/2018 to enquire about the delivery. She was shocked to hear the delivery had not been made and advised the delivery people had already taken the machine with them. She was to call the driver and enquire about it and give me a call back. An hour later I still didn't get a call back so I called again, this woman went on about the incompetence of her coworkers... And advised they were on their way to pick up the washing machine. How did they already have the machine but now were on their way to fetch it is mind [censored]. She was to speak promptly to their manager and give me a call back. Another hour later I haven't received a call, I called back and spoke to seipati who advised barbara was on lunch and she would give a message. I expressed to seipati that I would not get off the phone until I had answers as to what exactly is going. Seipati went to also call the dispatch manager. She further advised the drivers were still on their way to the store. She would call me back at 5pm to advise on whether the delivery would be done or not. I called the store again after not having received the call by 5:45, upon which the line was purposely dropped twice and rang un answered twice. Right after I dropped the line seipati called to advised the drivers still haven't arrived to pick up my machine, she doesn't "think" the delivery will be done today "maybe" on the 2nd of jan as the 1st is a holiday and though they are open she doesn't "think" they will do deliveries. I requested seipati to give a solution to this mess as her answers were not satisfactory and didn't give any direction. To which sge advised she is only helping me because the person who made the sale hasn't been able to as though I should be grateful for the vague answers. I requested to speak to someone else that might assist to which she advised there isn't anyone else even the dispatch manager can trell me the same thing. I have been lied to and my concerns invalidated by this store and it is disgusting, so I still don't know why my machine hasn't been delivered and when it will be delivered

You people are full of games indeed

This is an sms I received as I am typing this complaint. Siesssss

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: It comes to great dissatisfaction as your staff push customers one side while they ransacked the meat market. After they Finnish there wasn't enough meat on the shelf for the customers. They should have a session for staff to shop before or after the shop closes.

It occurred on: 29/12/2018

To have shopping sessions for the staff so that we as customers do not have to go to other shops but stick with our choice of game

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

My husband bought me an Christmas present on 23 September 2018 in Kby Game store. He does not have the slip anymore but the barcode is : [protected]. It is a Shox Ghetto boss speaker box. I got it for Christmas. I took it to our friends, and never saw that the place where the shoulder strap fittet in, was cracked. When I put it over my shoulder, the shoulderstrap went through the broken bracket and the box fell. It is still in working order but the plastic is damaged.
I am sad, due to it was the present I mostly wanted, and needed. My neareest store is Kathu.
My name is Caren Nel, from Kuruman.
Cell. no. [protected]