Game Stores South Africa / Game.co.za
reviews and complaints

I purchased 2bags of pedigree dog food from gateway game about one and a half months ago. My dog did not like the food . It hardly ate the food. So i decided to return the other bag. But i did not gave a receipt. So i went to the store and asked the lady if i could exchange the food. She check the bag and said that the food is expired and she could not help me. I told her i purchased it amonth ago from this store. She went and check her shelves and return and told me all the food was okay . So i decide to go and check myself. To my disgust i saw abiut 7 bags that were already expired . Even 1 was expired in 2018. So i call the manage and she check and then she apologizes and gave me a refund. Now i understood y my dog did not like the food because it was expired. I can't understand how such a huge store can do this. I will like my dog to be compensated for this . She had to eat expired food.

Last night I saw an advert on Facebook for a Flash Sale for 31 July. I wanted to purchase a bicycle, went through the whole process, charged to my credit card, OTP accepted, everything completed & when I checked out, it said unsuccessful. There was no-one to assist after 7pm so my complaint is, how can you have it on special until midnight, but for 5 hours, you cannot get assistance! Phoned at 8am, bicycle now R500 more, back to old price. Very, very disappointed in your online service! I tried the transaction 4 times with same result. The lady I spoke to today said I should have used EFT option! Why do you have a credit card option then?

On the 28/02/2019 I viewed an online leaflet of game. On the leaflet I noticed that a Sinotec 65'' UHD Smart LED TV (STL-65U2M), hereafter called the television, being advertised at a GET IT NOW price of R79 pm for 36 months. After viewing the offer I decided to travel to your Game store located in Fleurdal Bloemfontein.

On arrival at the store there was not a paper leaflet for me to peruse I however later obtained a leaflet in the store. On page 14 of the leaflet the said television was advertised at the same GET IT NOW price of R79 pm for 36 months.

I went to the television section of the store and it was confirmed the I needed the Game store card for me to be able to buy the television on the GET IT NOW price. I then went forth and applied for the store card. At 14:25 I received a sms confirming that my Game card application had been approved.

I told the personnel working at the television section of the store that I want to buy a television. It was confirmed by me. Pulane Mosala (floor manager) that at the time that I was in the store the were two television's available for purchase. Neither the personnel nor me. Pulane Mosala allowed me to purchase the television at the GET IT NOW PRICE. I then said I wanted to speak to the manager of the store. After a long wait I got the opportunity to speak to me. Nono Lethola (Store manager).

I also told me. Lethola that I want to purchase the television at the GET IT NOW price that it was advertised for. She said that there was an apology for the said television in store aswell as online. There was no apology or notice in the store were it is in anyway visible to a consumer and no online apology.

To come to the conclusion nor the store manager, floor manager of personnel allowed me to buy the television, there was no correction of the price there was no reasonable steps taken to inform any other consumer entering the store or visiting the game website to view the television that the displayed price contained an error.

I traveled +/- 200km to the game store that was located the nearest. I was in the store during working hours and because of the long process of having to obtain a store card and speaking to the personnel, floor manager and store manager I lost a half day of work. I also believe that there are monthly fees payable on the store card, a card that i would not have needed if there was an apology or notice of any sort that the price was wrong and that I may not purchase the television for the advertised GET IT NOW price. If I cannot purchase the television can it please be arranged that my store card is cancelled as I obtained the store card for the sole purpose of buying the television.

As a consumer I please want to buy the television at the price it was advertised for. If Game took the reasonable steps to inform me that I could not buy the television at the advertised price before I drove +/- 200km or upon entering the store or even when I went to the television section and viewed the television I would have fully understood but this was not the case.

Good day. I bought a 49 inch sinotec TV from game vincent park on the 10 of February 2019. This was a display tv as they had no other stock. 4 weeks ago i cleaned the tv screen with screen cleaner and a rag. After cleaning the screen i switched the tv on and it was full of lines. I took it back to game the following day and they checked it and saw the lines. The tv was send in to be repaired. I have now been told that i have to pay R4000.00 to have the tv repaired as the screen is cracked on the inside. I am not happy with this as this tv was a display unit and all though it was tested there is no proof that this could have been damaged instore and caused a hear line crack and with me cleaning it it cracked further. I have been back to game vincent park twice now to get the technical report which was supposed to be send last week already. Still no report the manager at vincent park store phoned me on thursday the 18/07/2019 saying that the technical report is at the store. Still no report. I am not happy about the service i have recieved and I am not willing to pay R4000.00 to have a tv repaired that is only worth R5400.00 this means that the tv will cost me R9400.00 in total. I feel that due to the fact that this was a display unit and it been handled in store has got to be replaced. If this is not resolved asap i will take the matter further as i have now been with out a tv for a month.

Kind regards
Shane Du Plessis.

Mr DA Mofokeng cell no. [protected]; I have an account with game store cresta. Fraud happened end of January i submitted all supporting documents needed and i have been following up until now.

Today i went straight to cresta shop for inquiry at 17:30 they called a lady by the name of Seveka(credit agent) which she refused telling me her surname because she was rude to me and raising her voice at me because she took my quiry very lite and that was unacceptable.

Its so frustrating that i can't use my card since january and tired of calling every week about this situation.

I took the television to the store for repairts because it was automatically switching itself on and off. I waited for three weeks to go collect the television, only to find out that the tv is worse now, because the was no sound on the tv and immediately when I plug in the tv it displays images which was not the case before. It used to have a red light after plug-in the cable then wait for a power button either on the tv itself or on the remote to change the light to blue and display images. I then took back the tv and collected it on the 12th of July 2019 for the second time but still it has an issue which is unfixed. The sound and the power on issues are still unsolved. I am now tired of the ups and downs because I am spending in fuel expenses. I am paying multichoice for a tv which is hardly with me. I had to skip work because of taking and collecting the tv to and from the store. Clearly the technicians can't repair my television then rather refund me my money because I feel like I am not taken seriously.

This is the 2nd time this fridge has broken down .

I am tied of this. It's less than a year old .

Contact me now or else this will go to social media & Hello Peter...

I refuse to accept this fridge being fixed & want a brand new unit as clearly this is a factory fault by Hi-sense.

I have R1000 worth of food that has got spoiled from the fridge being not working from Sunday. I reported to Montana Game yesterday & Soshanguve crossing Game in the past

I bought a Hoover Vacuum Cleaner a year ago for R899. It stopped working within 6 months. I lost my slip and had to buy a new one, again the same Hoover for R899, in April 2019. On Saturday 13 July 2019, it broke again, 3 months old. I kept my slip and wanted give it back, but had to book it on for Assesment, to get my money back, which takes 8 to 10 working days. I consider this unacceptable. I bought it cash with real working order money which Game received immediately. Now I must wait for 8 to 10 days to Vacuum again, use a broom, and Game still benefit by having my money, and I sit without a Vacuum. This is just so wrong in so many ways. If the product is useless and can't handle the job, I must be able, and have right to give it back and get my money back. This is absolute nonsense.

I walked in the store at gateway (game) looking to buy my child some diapers as I always do in game and to my surprise there was nothing on the shelves, I walked around for about 10 mins looking for someone to assist me but no luck... Finally as I got to the front of the store I find 3 sales guys standing and having a laugh. I approached them and asked the sales person (bongiwe) if she could help me she just looks at me and say I must go look in the baby section and continued to chat with the other sales guys. I was shocked it seems like the stuff at game thinks we are doing them a favor by shopping there! I walked over to the info desk to ask for a manger to explain my ordeal and the lady at the desk tells me she cant call the manger cause she dont know which manger is on duty as she did not see any manger from the morning and I was at game around 4pm... Shocking! She then walks out the info desk, im thinking maybe she gone to get the manager but no cause I had to wait another 20 mins at the desk and she did not return, I had to go call another sales guy and tell him go call the manager which he did. When the manger got to me I explained him my problem and it was like he had a dont care attitude and told me I cant be waiting over 20mins cause he was at the info desk 10mins ago I had to call another customer who was waiting longer for then me for a manger at the info desk to prove to him that I actually did wait more then 20mins for a manger! What kind of service is this its like we are nothing and I was a loyal customer to game every month I did my shopping with them. I am absolutely appalled we customers are treated so badly, its sad to say but I no longer will be shopping at game no more! This incident happened on tuesday 09/07/2019
[protected] trevor

I purched a Trojan elite gym at game in Secunda first the price on the shelve said R3 999 but when I got at the till the price was R 5 999 so I went back to show the guy the price but then someone took the price so then I got the floor manager and they saw that the price was R 3 999 on the pamflet that the guy took so then I paid R 3 999 for the gym and got my slip when I got home the top plate of the gym doesn't fit all the other weights holes are right but the top plates holes are to far apart from each other so I called head office with the complaint and they put me through to the secunda branch manager i explained my problem to the manager and he was realy rude to me like i said to the manager i already put in the lock nuts of the gym there for i can't disassemble the hole gym and take it back because then the lock nuts won't work again the manager refuse to help me and put the phone in my ear dead i then called head office again they then laid the complaint and said they will get back to me in 24 hours time and i still didnt hear anything from them i really need someone to help me with this problem please my refrence number when i called head office is 167791
My number
Stefan [protected]

Today my wife purchased a stove at Game Stores Nelspruit. When she and her friend went to collect it at the warehouse they encountered an intoxicated employee who physically held my wife against her will and demanded money for him to let her go. This happened at 13:15 today 6 July 2019. Unless the appropriate action is taken against the employee, we intend to lay a charge of physical assault against the employee and against Game Store. I anticipate an immediate response to this complaint.

TD MAHOMED

I bought a tv from GAME - EASTEGATE a month ago - sold as a Hisense 65inch when in fact it is a 58inch TV. We bought a few other items in store including an extended warranty. Total payment was about R20 000.

We were installing the tv on the wall - I confirm it was not hit against the wall, dropped or anything of that case. The tv was but there appearred some lines and different colours on the right hand corner. I touched it to see what is was - the screen then went blank. We took the tv back to GAME as it is only a month old.

I was told the TV was damaged by us so its not covered by the warranty. I confirm again the tv was not dropped or hit against anything of the sorts, i tried to explain to the staff there but they refused to help further.

I then took it to Hisense who confirmed the tv is a 58inch and not a 65inch as sold by Game. When we were in the process of buying it the sales people did not even know the difference between the 2 Hisense models on display which shows they do not know their product.

I would like the tv repaired as we did not damage it - not to mention it was the wrong size tv when in fact i was not getting a deal as sold by GAME

Good day

I have been calling in since 13/05/2019 regarding closure of my game store account.

On 12/05/2019 I settled my game account in store.in promenade mitchells plain 7785. I have called in everyday from 13/05/2019, 14/05/2019, 15/05/2019 and on 16/05/2019 no closure. No call backs. This is unacceptable. Call centre is another 30-60 minute wait for my query to be attended and when I get to the front of the queue I am told I need to wait for the closure department who has yet to call back!

Currently one month since I have sent several request for my game account to be closed I have received a mail to notify me my account is in the process of being closed but no closure statement to date. I then received a statement! With admin charges.

This service is terrible and the worst service logged several complaints and I am getting zero feedback as yet.

I bought a microwave from gate just less then a year again and I took an extended warranty on it, and the sales person told me there is no need for a receipt has my ID number can be used has one. I took it in just to found out they can't do anything. I put alot of money above the price of that microwave. I call the store, gateway, and no help. Tell me what I need to do cause help Peter can also help alot. We buy alot of things from gate and this is very disappointing. Please provide feedback. [protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping
The issue that I have experienced was: I bought a lawnmower from Game, Greenacres, on the 12/02/2019 we took it home left it in the box until that Sunday the 17/02/2019. We unbox it my husband filled it up with required oil and petrol, we lawned with it literally not even 5 minutes and it went dead. I cleaned it up packed it back, left the oil and petrol in it for proof that it had in. We took it back that same Sunday, the floor manager that day checked the lawnmower and he confirmed the motor was dead and he checked for oil and there was oil in the machine. We booked it in, after 3 weeks I had to phone them, spoke to the store manager. He phoned me back saying Ryobi said the motor is dead and they will have to replace it the repair will cost us +-R1500 because of no oil in the machine. I argued with him that the floor manager that day checked for oil and he confirm the oil level was right. He said he will phone me back never did, another lady phoned, after 2 weeks said the repair on the machine will cost us R1031 for the gears is not working. Two different stories, I requested that someone higher phoned me back, until today no one phoned me. I don't care what agreement Game has with Ryobi, my agreement with Game is on the back of my till slip, promising me a 7 day money back guaranteed. I was not informed about any other agreement with other suppliers, I bought from Game and I have a slip agreement with them. Until today no one phoned me back, just a sms to say I must fetch the broken machine for repair was not accepted.
It occurred on: 17/02/2019
This meant that I must get grass cutting people in to cut my grass. The reason we bought this machine is to safe of that cost.
We've spend R950 already on people doing it for us. Unacceptable for us.
I want a refund on my machine!
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

I've send numorous e-mails and all I get back is the standard reply!

Charlene
[protected]

Unfairly treated and rejected my 7 day money back... Call me on 0825957960pls so that I can explain my story as writing doesn't do justice... Workers know what was wrong with it before sending it away took 3 weeks and they never contacted me.. I have always bought from game stores but I don't think I ever will again as I was wrongly treated.

Many thanks
Monica

I have been calling in since 13/05/2019 regarding closure of my game store account.
On 12/05/2019 I settled my game account in store.in promenade mitchells plain 7785. I have called in everyday from 13/05/2019, 14/05/2019, 15/05/2019 and on 16/05/2019 no closure. No call backs. This is unacceptable. Call centre is another 30-60 minute wait for my query to be attended and when I get to the front of the queue I am told I need to wait for the closure department who has yet to call back!

I would like my account closed immediately and proof of confirmation sent asap. Bad service very disappointed in the quality of service I received.

I would like to register a formal complaint:

I have the following proof of evidence (unable to attach to this email)
*confirmation of return flight from JHB to George
*Game Slip proof of purchase
*Game Guarantee

Details of claim:
*on 5 May 2019 I bought a Telefunken 32" tv in the George Garden route branch.
*on 7 May 2019 I flew to JHB for a conference and only returned on Friday 10 May 2019 home - therefore the unopened TV in its box was stored safely in my garage in the boot of my car - unopened since the day I bought it (confirmation of flight attached) because I was not in George for a week.
*on Saterday 11 May 2019, I was excited to turn on my new TV only to find that the screen was cracked.
*I immediately went back to GAME who refuse to take any responsibility.

Facts on the day it was bought:
*on 5 May when I bought the tv, the salesman opened the tv and switched it on in the store - everything looked ok
*the salesclerk then send me to the till to make payment in the meanwhile while wrapping the tv back and seal the box to dispatch to security desk.
*I was very uncomfortable with this because the way I saw him put the tv back into the box, he had both hands on the screen. I confronted him and said that I'm paying for an item that he is handling without the necessary care and that I'm not comfortable with the fact that he does not wrap it properly In front of me as he insisted that I go to payments and that he has to go to security with the box. Please check your camera footage to confirm this
*The salesman thereafter never signed any document that it was checked, sealed properly and in good order. Please check attached slip to confirm

Facts on the day it was returned:
*Both my mother and father was in my sitting room present when I opened the box and removed the tv for the first time on Saterday 11 May and I was excited to switch it on for the first time
*The TV was handled very carefully because it is an expensive item
*The TV never fell/bumped or got damaged by myself in ANY way!
*Upon my return, GAME insisted to keep the item until Monday, when the manager was going to phone me. Up until now - no phone calls received on my cellphone!
*I was not impressed with the way my TV was handled the 2nd time, also. It was simply stuck back in the box, NO wrapping and placed on the floor with a lot of movement at the customer services desk! I asked them if they would please place it in a safe place, away from the movement - the salesman that came to test the TV said "you have to trust us with the TV"
*The TV I paid for was never handled with the necessary care on 2 occasions by GAME salesmen and I keep Game responsible for incorrect handling of my newly bought item - touching the screen when they handled the tv to switch it on when bought and when returned (both occasions)!

Desirable resolution:
I returned the item within 7 days and insist on a refund or replacement of the item. I prefer a replacement because the item was on a special price that is now no longer available!

This will be taken to the consumers board if Game does not want to take responsibility.

Sherene Burger
[protected]

Please note: I've already send a customers complaint as well without any response to services @ game with ref nr: Your request (131798)

In November 2018 I went to open a Game account. My application was rejected, stating I had an old account (older than 5 years) with them that had not been closed. That account had to be closed first, so that a new application can be considered. For the account to be closed, they needed to allow a statement run first, which would have been in the following month around the 12th December and then they could proceed with the closure. Fine, there was no communication after that, until my recent application at the bank on the 18th April 2019 was rejected because I have an overdue account at Game, messing my credit record. What angers me now, I have made numerous calls in the last 2 weeks to their customer service and closure department for them to resolve this. My life is on hold, basically I'm hold hostage for a mere R120 by Game. No one seems to care and no one seems to have some sense of urgency. Can someone at Game clear my name, close this account. PLEASE