Game Stores South Africa / Game.co.za
reviews and complaints

I bought a printer online on the 21st april. Order says 5-7 working days for delivery. I still havent received anything. After numerous phone calls, emails and online chats they finally responded saying they have a stock issue and they will contact us the next day. That was 4 days ago and still no responce. The online support number just rings and rings and nobody answers the call. Game should stop their entire operation because they have no consideration or clue about customer service. I will never purchase from game ever again and I would advise anyone that I know to do the same. There are no contact numbers to phone and complain or to get resolve nothing, all they say is we will look into it, and never bother to get back to you. I want my printer that I ordered or a full refund. My reference number is 478736

Hi,
I'm quite furious with how game has treated me so far. I placed an order on the 04/04/20 which stated it willbe delivered within 3-5 working days the 5th working was yesterday. I never received any communication from you guys ever since. I called you numerous times yesterday was promised to be called back whilst they do a follow-up never received any callback called in today couple of times got hung up on. Where is my order I'm certainly not pleased that I even have to pay delivery for an item that will be delivered late. It is an essential item sticker on it. Order number is [protected]. I should be compensated for waisting my airtime calling you and getting nowhere.

I have been a Game client for many years, and i eoyld like to believe that I am a good customer having bought many large items through Game and making the required payments. My credit limit as a result of my conduct was subsequently increased.

How could your company decide to unilaterally without warning reduce the limit... Because of the Corona virus. At a time when i may have needed it most.

This was irresponsible lending behaviour when corporates are meant to be supporting their clients. Really poor decision that will be remembered for a long...

order [protected], I bought a hob and oven set in late 27 NOV 2019 received it in 7 DEC2019, tried to install in 4 JAN 2020, only to find that it was not working, 13 Jan 2020 technician was send out to check the stove and I was told by the technician that the oven was wrong as it was not compatible with the hob, since then no one has contacted me, I am very upset as I know that it is not my fault that proper packaging procedures were done before sending me the set, at the same time I do not have a stove currently and I have paid my money for a stove that does not work, I want what I have paid for and I am tired of getting excuses, my number is [protected] Mary Day

On the 29th November 2019 it was black Friday, trusting that I will save money by buying 9 items online, the transaction went through successfully, 1 of 9 items was delivered on the 4th of December, from the 6th of December I have been following up with Game and they referred me to Dawn wing courier company which also referred me to RWS which is another courier company, I drove to RWS and only found 7 items in a box, now today is the 30th I'm still waiting for my remaining JVC sound bar which Sibahle from Game customer contact Centre advised that it was only dispatched on the 27th of December 2019, I have already used over R1000 on airtime and R400 on petrol to collect the 7 items and no one is helping in resolving. escalated to Dane for intervention.

To whom it may concern:

I recently made a purchase at Game Windhoek for 2 x 49RU7100 Samsung TV's by paying for it via online banking. I made the EFT after telephonic confirmation with Lewelyn at game on 25/12/2019.

After making the EFT, I phoned Lewelyn to ask if it had been received.
He then confirmed that the accounts department received the proof of payment to the email address evangelineb@game.co.za, but they can not release the stock until the money reflects in the store's account, which is absolutely ridiculous because what are Proof of Payments for? But who am I to question the sub-par African system, so I waited a few days.

I phoned every day to ask if the money had reflect on the account yet. I sent the proof of payment to a second email on the 27/12/2019, with the address gwind@rcsgroup.co.za just to make sure the accounts department have the Proof of payment.

On 28/12/2019, when I phoned again, the money reflected.
Now on 29/12/2019, Lewelyn and the administrative staff say that they can not find the proof of payment anywhere and that I need to send the proof of payment before they can release the stock to me. After the staff told me they have the proof of payment, but can only release the stock after the funds reflect in the store's account. The staff is either outright lying to customers or they are greatly incompetent. Do you see the problem I am dealing with here?
Untrained staff, poor management, poor stock procurement and an extremely incompetent administrative team.

Please advise. I am helpless

Best regards
JC

We bought a KiC fridge from game Stellenbosch in April 2019 it broke down in August 2019. Game fixed it and it broke again in November 2019 and on 24 December 2019 it broke again. Every time we contacted game about the fridge it took about 2 weeks for them to send someone to fix it, we lost lots of food that went bad, and the fridge didn't break because of loadshedding it broke before loadshedding started. This is a real inconvenience. this is a really bad product and should not be sold at all. Now we have to wait two weeks again for it to be fixed.

i bought a fridge online on the 26th November. it got delivered, plugged in and it didnt work. today is the 9th of December and i still have not been able to get a new fridge. now a technichian will be sent out in the next 3 working days to check it... not on, i bought something new, so i require something that is working and not been repaired. my order number for my online purchase was#[protected].

please call me
[protected]
ravi moodley

To Whom It May Concern

Every single day without Fail, i am being contacted whereby you want to speak to Beverley. It's been going on for weeks now.

How many more times must i tell you to stop phoning and texting me.

I am not Beverley.

This is my phone. With immediate effect remove my number from your system [protected].

I have had it now.

Mrs Pillay

Log In To Self Service

You have exceeded the number of login/registration attempts, please contact customer service on 0861 555 263.Request Username / Password
Unfortunately we are unable to verify your details and cannot proceed with this process. Please contact customer services on 0861 555 263.
In order to receive your username and password, we'll need some information from you. Please complete the following details and we'll send you your password reset instructions via SMS.
I am struggling to get anyone to help me get back on to my online game self service no one has authority to help me according to the customer care center Iev call more than ten times each is a different story one told me to send an email to Contactus@rcsgroup.co.za which i have this is the reply i got:Good Day

Thank you for your email.

There is no block on your account, and please be advised game store cards do not require a pin when purchasing.

For any enquiries please contact us on 0861 00 22 33 or email us Contactus@rcsgroup.co.za

Regards, my response

Good day Khanyiswa

And thank you for your response though it seem you did not understand maybe i didn't say it correctly my online game self service logging in is have a problem due the wrong password being put in 3 times incorrectly i have failed to put the wrong password in leading me receive the following message You have exceeded the number of login/registration attempts, please contact customer service on 0861 555 263. Which i have done, they lady by the name of Lisa who took my call upon calling customer care advised me to send an email to Contactus@rcsgroup.co.za so they could assist me in resetting my logging problem i am fully aware that i don't need a pin when purchasing on my game store card all I want to do is get on to my online self service account so I am able to pay my game account as game is not in the town where I live. hopefully I have explained in enough detail for you to understand what the problem is and hopefully you or anyone in the rcs group can assist me kindly.
and just to add to the understanding this is a link to the game self service i am trying to log on : https://rcs.co.za/partner/game/self-service

Your assistance will be greatly appreciated

Regards Game Customer
my air time is currently costing me a fortune calling customer care up and down which they dont care about please get someone to sort this mess out for me all i want is to pay my account online call me i beg of you [protected]

My ID is [protected]. I applied for a credit limit increase on the 13th of November. To date I have had no feedback other than automated e-mails or a mail that says I will receive a response within 48 hours. I have sent the following e-mail to every game, rcs and massmart address I could find but I still have no reply.
"Hi Guys
I am really struggling to get any communication from yourselves.
I have applied on 13 November for a credit update. I attached my ID as well as 3months payslips. I also attach my original e-mail above.
The only response I get is either that I will get aa answer within 48 hours which does not happen and when I try to e-mail or phone I get an e-mail stating that I can see my detail on my login
I need to know whether or not my credit limit has been increased and/or whether it is going to increased. And if so when can I expect a reply.
Trusting to hear from you shortly. And hoping that it is not going to be an automated response. I hope someone is actually going to read my e-mail.
Regards"
My card no is [protected], My ID is [protected].
I am requesting a R10000 credit limit increase
Your response will really be appreciated.
My e-mail address is sharon.[protected]@westerncape.gov.za and my cell is [protected]

I purchased a fridge frome Game store Edenvale and the door is not aligned properly, the freezer seal does not close properly and I had to throw away hundreds of Rands worth of food due to the dud which they sold me.

How did this pass quality test with KIC or Whirlpool.

They should be held liable for my loss of products.

Dear Imelda

Thanks for your submitting your warranty registration.
Please see below for confirmation of your submission details. Please keep this email in a safe place as you will need it for any warranty claims.

Your name
Imelda Carpyde

Your email address
[protected]@gmail.com

Your contact number
[protected]

Your address and country
233 Pretoria Road, Rivergate Unit Rg 6, South Africa

Do you wish to receive news and notifications from KIC and our partners?
Yes, I agree to signup to receive news and notifications from KIC and their partners.

Item Details
Model purchased
KBF 631 ME WATER

Store
Game's Edenvale

Serial number
[protected]

Date purchased
26/09/19

Good Day

Please see attached complaint form, print it out, fill it in & forward to info@cgso.org.za once completed

Show quoted text
I find this disgusting that Game Store refuses to take responsibility for my perishables I had to throw out due to a fridge that did not work

Imelda Carpyde
[protected]

---------- Forwarded message ---------
From: Imelda Carpyde
Date: Wed, 06 Nov 2019, 11:43
Subject: Faulty fridge purchased frome Game store
To:
Show quoted text

I'm complaining about an appalling customer service I got from game in mams mall (hahube), from one of the management staff or floor supervisor, called mashadi. I left all other stores and went to game to buy a kettle, time was around 17h10.
She refused to come and authorize on the tills, claiming she was busy with another customer, she was very rude. I had to stand there on till for over 30 minutes. The cashier tried everything to help, but this woman, who was supposed to assist us, didn't bother coming to us.

The treatment I got, doesn't encourage me to go back to game.
Please necessary steps must be taken to teach her how to deal with customers. The attitude I got from her is not fitting for a person in management.

I write this email to escalate the matter that was brought to the store's attention 2 weeks ago. On the 31 of October I purchased a fridge online, order number :[protected]
I was promised delivery in 3-5 days, which never happened. I had to beg the store for the delivery of the fridge. The fridge was then delivered on Thursday the 3rd of October. Upon deliver I notice a huge dent in the side of the fridge. I called Game to notify them and sent them pictures as per their request.

Today is the 12th of November, I am sitting with a dented fridge that I can not use yet I paid fully for it. I find this unfair and unacceptable.
May I please appeal to you, to take it upon yourself so resolve this matter ASAP. I am suffering loss of rotten food due to not having a fridge yet I bought one.

I visited the store on the 10th November 2019, after filling my trolley with about R 1500 of items i proceeded to purchase 2 baby feeding tables and a baby pram (to the amount 0f R7500) which i had initially came to the store for, there was only 1 feeding chair on the shelf, i looked around fro about 10 mins for someone to assist and finally found a staff member who said he couldn't help me, i should ask someone else as if he asks they will not help, i asked another staff member, who ignored me and continued packing shelves

My wife then proceeded to the sales manager to ask for assistance, the sales manager very rudely came up to me and says "im here", i started video recording on my mobile phone, when i enquired as to why was there no one to assist and why couldn't the previous 2 staff members assist, i was told to either take what i wanted or leave the store, as he is very busy, the sales manager then told me he doesn't need my purchases as there are plenty other customers, i am not his friend and told me to Eff off! i then unpacked my trolley and left with my family, only to find security at the door saying they wanted to see the footage, they themselves were shocked at his behavior but asked me to delete the footage as per store policy i was not allowed to take pictures or videos

I was absolutely disgusted and will definitely not visit another Game store ever!

I am complaining about Nowa, from GAME shelly centre. I bough Defy Stove and overn in GAME boulders JHB. Paper work was sent to Shelly centre store email. Over the phone he confirm to have received all information. When I followed up, he ws rude and I asked someone senior to assist. His name Cyprion. He followed up and got information. He then resigned. When I call to get person to collect the information, Nowa told me that the person is suppose to bring invoice that was sent to him. please address this gentleman, He is rude, barbaric, uncivilized and uncouth.

My cell Number is [protected]. The items in questions should be collected this weekend. Order and payment was done three months ago.