Game Stores South Africa / Game.co.za
reviews and complaints

Getting assistance on product availability, location, advise is impossible at any Game store. No staff around when you need them, or if you are lucky to find one, he/she is not familiar with what you require assistance with.

Today I was at the Gateway branch in Umhlanga, and the store is busy with a revamp. There were a few staff around, but they were pre-occupied with moving stock around and were just not interested in assisting customers, they just ignored customers that approach them.

I left the store totally frustrated and made no purchases. This is not the first time at this store, and the manager was never around.

Alan Kistnasami

[protected]

I did a online purchase on 27 June 2023,l used my Game my store card for the purchase,my account was debited but it showed that the transaction failed.I still received this message:Game Card: Thank you for purchasing on card ...3739 for R1609.72 on 27-06-2023 at 1852. Avail CR R664. Queries-call [protected].

I waited 2-3 working days for funds to return to my account as it said on the website that it will.I made contact with Game on 5 July and was sent from one department to the other.Finally got through to someone and they said they will call me back which they did and also send an email of the required details that i needed to send to them.I responded with the required information on 6 July 2023.On 11 July i receive another email saying that after investigating it was found that my account was debited and no items were shipped to me and that i needed to sent a list of the items,delivery address and my contact details.I responded with the required information on 11 July 2023.No feedback received.I then followed up on 20 July and again on 23 July.No response or feedback received.On 25 July i received a call from someone wanting to know whether i have received my items yet.I advised them that i am still waiting.She would have called me back and to date,here i am still waiting.This is really pathetic coming from such a Large and Popular company.

I am a regular patron at your store, recently I purchased two pillows online. I did purchase the same pillow about 3 months ago at your Gateway branch. However, when I visited your store on the 9 July 2023, you did not have stock. Hence, the online purchase. The pillow that I purchased 3 months ago is truly a dream, I absolutely love the quality and the comfort. However, the exact pillow that I purchased online lacks quality and comfort. Furthermore, it sinks as soon as I put my head on it. Apart from that, it is soft and not firm like the other pillow yet is it the exact same pillow. These pillows was delivered on Wednesday (12 July 2023). I took it to the nearest game store on Friday (14 July 2023). The manager Zama advised that due to hygiene purposes she was unable to return the pillow. This is clearly a manufacturer fault. When asked why she could not return the pillow to the manufacturer, she said she would google the number and I should call the manufacturer. I advised her that me being a customer of Game, it was her duty to call the manufacturer and then inform me accordingly. She promised to call by the end of the day, however she failed to keep up to her promise. Furthermore, I called the store several times, Saroj informed me that she would tell Zama to call. I am still awaiting feedback from Zama, who I must add is a manager at the store.

You have a policy of service guarantee on every product sold. I am completely dissatisfied and extremely disappointed with the unsatisfactory level of service with the service at your Gateway store and the products purchased. I expected much more from a prestigious and reputed company of your standard.

Good day,

I went to game on the 23rd of February 2022 to Layby my laptop and ten took it out in July 2023.

This is a device I use to write exams as I am a student at Unisa.

In May 2023 the Laptop stopped working and I contacted game in Tygervalley to find out what can be done and was told to take it to Ensure repair centre in Maitland and I did so on the 26 of May 2023.

When I got there the technician had a look at the laptop and said that it was out of warranty. I asked him how because I had only taken it out in July 2023. I was then asked for proof of purchase which I provided. I was told that the slip does not state what laptop this is and that I should contact game for proof of the type of laptop it.

I phone game the Monday and spoke to Ibrahim who is a sales manager. He went to the customer care side and then sent an email to both myself and Ensure repairs centre with the attached proof. I further asked Ibrahim why the laptop was switched on and he told me that they might have switched it on to check if it was working.

I was told that this will take two weeks to get repairs however I am still waiting on my laptop.

I have been back and forth with Game store in Tygervalley trying to get this resolved but to no avail.

The laptop was switched on months before I took it out.

A formal complaint has also been lodged with the customer care (QUERY NUMBER 1809023 ) and I am yet to get this matter resolved.

Today I received a call from Ibrahim at game asking me where is my proof that the laptop was switched on. That is not my responsibility to obtain.

Game needs to contact ensure and get this resolved. Why do I as a customer now have to obtain proof from a repairer?

I am very disappointed in the service that I have received from them and had to borrow a laptop to write my exams.

I would like this resolved urgently and look forward to your urgent response as my next step would be to lodge a complaint with the ombudsman.

Kind regards,

I went to Game around April 2023 to pay my account. But that lady helped me with attitude i kept quite and let it slide. Then i went again on 11/06/2023 around 15h00. Unfortunately i was helped by the very same lady with same attitude.

I was using Game account card to pay my things.

She swipped it twice and said it has a balance but it doesnt go through. I asked her whats wrong she kept quite then i asked her to give me slip so that i can read myself since well she cant explain whats wrong with my card.

She told me that those slips are already destoyed. So i ended using cash to pay my things.

My problem is that i have a card on me with no explanation of why it ddnt go through. Received bad service twice from the very same person.Im hurt

I opened a Game Card In April 2023 from East Rand Mall 1st week of April. Upon activation I bought so to see that all is well. The second Time I went with Hubby and my phone number was not working, the card was not working we could not purchase because I thought I forgot the pin. Later that evening I called in to be verified and changed my pin but we still did not make a purchase. The third time I went thinking my new password work, which it did and I was happy to to my surprise 90 percent was already used on my account. So First time I bought for under R500.00 test and Trial - After the pin the whole credit limit was use and they left me with under R500.00. I had the card with me all the time, and the person bought if the far JHB NORTH - I stay in the JHB EAST. Again the only time I bought was the day of activation. My number was suddenly swapped to MTN but I was Cell C - So they used my number to do all this and how they got to the card to swipe in in a store - I have no idea. Best guess I think my card was cloned in that game were I went for my activation really upset and sad. But I logged in the fraud with RCS. Lets see. I love game and was happy but now...If they can sort this out it will be great but my first time experience was the worst.. Going to open a CRIMINAL CASE.

Very bad service from Pavillion Game store in Durban online shopping. I tried getting hold of them through customer services and till current no joy. Item was short in my order which was ordered 24th April 2023, was said to be delivered and I was charged. Order number
[protected]
There was said to be no stock of the item however they haven't processed a refund as yet! Still no feedback and no refund. Calls costed me more than the item trying to get a refund with the customer services.

What a pathetic service from Game Store Somerset west mall, I used to think they deserve all the rating stars but not anymore. I took back my hisense TV screen as it wasn't switching ON anymore with a hope that they will either repair or refund me, instead they booked it in and kept it in their store room for more than three weeks no proper feedback and they are ignoring me when I call them and when I visit the store they all busy with meetings and promise getting back to me but they never. I was asked to send pictures via email as proof that I own and use surge plugs in my house after being insulted by Amanda their hisense technician when she told me that I do not own surge plugs, that was done but still no feedback. Mr Gerrie April one of the managers also promised to instruct Jay Jay their Hisense rep to get back to me but they both never call or respond to my emails. I'm seriously not happy with the service I'm getting. Worse I bought the TV cash together with speakers and still under warranty. I don't know what to do anymore, need help.

I have handed my microwave over to Games Wonderpark for the extended Warranty repair on the 14 March 2023. My follow ups on repair just results in they will call me back. The latest results are that they sent the microwave to a wrong supplier and they redirected it to the right supplier now. Should i not receive my desired outcome I will have no choice than to contact Hello Peter.

I bought a tv from game in fourways Mall five years ago, in four years time the tv was no longer working properly and the problem was pictures you could hear the sound but there was no pictures. I took it to game fourways to fix it. And it only worked for plus minus two years. I called them and ask if they can fix it again if is out of warranty and they said yes the supply will quote me.

The next day on the 23 march I took my tv to game and the lady who was helping me booked it under this repair no ([protected]) and tell me again that the supply will call you for quotation. I waited for them to contact me as I was promised and they didn't until yesterday when I receive a message saying that my tv is back awaiting my collection. When I was preparing myself to go and collect my tv that's when I receive a call from game in fourways telling me that my tv is back but not fixed reason why because the things that need to be fixed are too expensive and is better to buy a new tv.

My question was why do they have to decide for me instead of calling me and give me a quote because I knew that I was going to pay when I take my tv to them. And it took them almost a moths to tell me that they cannot fix my tv, which not fair.

Order Number [protected].

I placed the online order on Saturday. Online showed stock available. Now no stock and cannot provide ETA. Cancellation takes up to 48 hours with refund then another 3 to 5 days.

How can the site show that there is stock available but when placing the order it takes 4 days to let me know there is no stock.

When you submit your online order you need to pay immediately. Now a refund will take almost 6 days.

On saturday 15April 2023, I went to game at southgate mall. In the clothing section there was a sign (attached) indicating purchase any3 and get the cheapest 1 free, ofger valid on all clothing and foot wear. Excited I took 3 leggings (picture attached). When I got to the till, it was scanned and the price was R340. When I asked about the special, I was told that I can only get the chepeast clothing item the store sells for free which was a pair of socks (picture attached). This is an extreme form of false advertising and I will be taking further action. Take any 3 and get the cheapest 1 free does not mean that I should get something I did not choose free, it means that the cheapest 1 of the 3 I picked is what I get free. I am disgusted by this false advertising.

On the 4th April 2023 I went to makro wonderboom to purchase for the value of R1100.To my surprise on the 08 April 2023 I discovered that about R7000 was used in my account by a frauster.

I called the rcs customer service to get clarity then they say this matter can only be handled by the fraud team.Unfortunately they team was not working on the day in question.They promise to call me back on the 10th April 2023 but nothing so far.I also realized that during the fraud activity my sim was blocked by those people.I thought it was a network problem until I went to the service provider who confirms that the simcard was indeed blocked by someone.

Can I be help in this regard.

I purchased a Samsung microwave 32L from Game Midlands Liberty mall PMB which is currently on promotion for R2199. I bought it on the 03/04/2023 upon opening the product I noticed that the door is very loose and not aligned with the control pad also under the microwave it's is missing a rubber to ensure the item is stable. I took the product back to the store on the 04/04/2023. I waited half and hour for someone from the department to come access the product who doesn't even work with this product. A manager and this guy said that the item is fine. I was not happy as the then told me that they need to send the product to the supplier to be tested. I said that this is unacceptable as this product was only purchased yesterday. They then called another person who also doesn't work in the department and was told the same thing. I had 5 people come to me and tell me the same thing which me is terrible service as no one in that store was able to make a decision. Further to that I was never explained the guarantee. When I ask the cashier she said to check on the box. I did not know anything about the 21 days policy which should be explained before purchasing. The on duty said the store manager will be in store tomorrow and will access the product and get back to me,however none of my detail were taken down for them to contact me... So I'm not sure how my problem will be solved.

I would like to be refunded as I will never purchase from game cause of this service.

Hiermee wil ek net onder u aandag bri g dat ek reeds 3mnde gelede aansoek gedoen het vir n pensionariskaart. Tot op hede het Game in die Northcape mall nog nooit gekontak nie. Ek het vandag vir 2de keer navraag gedoen. Die bestuurder aan diens het nog terwtl ek met hasr praat haar rug op my gedraai en n ander kliënt hulp aangebied. Die vorige keer hwt due dame wat my kaart gesoek get heeltyd met n ander werker gesels en op dié manier glo ek kon sy my kaart my misgekyk het wa t sy bly omblaai terwyl sy praat. Toe ek dit vandag vir die bestuurder aan diens sê het sy my blatant ignoreer. Sy het het net gesê hul sal my skakel as kaart kim

Ek het haar gevra hoe us dit moontlik dat mense wat na my aansoek gedien het se kaarte al daar is en myne nie. Sy het absoluut geen poging aangewend om te gaan kyk nie. En toe haar rug op my gedraau. Dit is SWAK DIENS EN GEDRAG van bestuurder en baie swak vir Game se naam. Ek hoop en vertrou dat u aandag hieraan sal gee.

H Venter [protected]

Hi I bought a new Air cooler on the 26.11.2022 barcode [protected] so on 27/02/2023 I send it for repairs the fan stop working and on the 26/03/2023 I receive a call from game store in paarl and they tell me they can't fix it because of water damage but what I couldn't understand is that the air cooler use water and because of that the warnty whas cancel this tape of Air cooler use water they don't do anything about it was very poor business I felt like I have wasted my money and time I will never bought from game ever again I say again this tape of Air cooler use water and there's no way to tell me you can't fix it

On 17 March 2023 i purchased a fridge for my mothers 80th birthday. It is the 24/3/2023 and the fridge is still missing and not delivered. I have also noticed online that game does false advertising, they say there is 5 left of a product and then 2 and if you look again then there is 5 again. I want the fridge delivered today. Not my problem how you do it but let me tell you, you are a bunch of useless fools. I think all the people that does not want to work, they all work for game as they dont do follow ups and neither do you hear that the fridge is now delivered. You just hear, sorry we dont have a answer yet or we will deliver tomorrow and this never happens. In 2018, i also bought a fridge and guess what, it was the same story so the service has never changed. I will never buy from you again and i will bad mouth you as long as i am breathing you stupid fools

Hi iwent to game tygervalley to but me airtime when I get to a till point I saw 2 blackcat peanut butters which were mark down to R10. Then I took them to pay cashier 1st asked the other cashier if it's hers then she said no. Well she rang up the called a manager on duty to authorize when she came ddnt even great me she grabbed the peanut butter to say that's for customers then I said but it was on the floor that why I took it the she shouted att me like am a mad person to say if want to take further you can then I ask does she have to be rude... I was wearing my name badge cz I also work in the mall the she said give me your you come take chances here I was so embarrassed cz other customers were looking at me like am a full... Am not sure if this happened because am black the approach was very inappropriate

Today 20/03/2023 at 15:30 I went to Game game and bought a few things

3 cashiers seemed to on duty I went to the cashier who was next available with an open sign - her body language and conversation to the other cashiers was not acceptable but any way I asked are you available to serve me and she said no I am closed! so I proceeded to the next lady right next to her to continue my purchase next thing a customer walks toward her and her and the other lady proceed to assist them. I then turned and asked her what was the difference between me and the new customer did she have a problem? and she continued to talk to the other lady in venac. She fully understood my distaste for what had happened and still did not bother to apologies for her very rude and disrespectful behavior - her name tag said Ziphezihle. may not be 100 percent correct cause the tag was not very clear. However I would like you to check the cameras to just watch how unenthusiastic and entitled she was sitting and chatting instead of being available and friendly for clients. - Bianca [protected]

Good day

On the 3rd of march 2023 I applied for cellphone contract of two iphones 11 at game kolonade in pretoria I was doing an add on since I have fibre with vodacom. But to my surprise even today I am still waiting for feedback no one has came back to me and let, me know what is going..

The lady that was assisting me said that she is having a problem to add on the phones since now thei using new system and my fbre was done on the old systme and have tried calling vodacom severl times and their head office but nothing has been done.

I am pleading to the game head office to come back to me with regards to my phones I am very disappointement in your services. Please anyone call me on [protected]