Game Gateway reviews and complaints

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: I have been calling and going to the store my appliance were bought in 2019 I was told that it as 5years warranty hence the stuff that was not covered I took warranty for 5years since 2019 I have been having issues with my appliances and till date nothing is sorted no joy in calling or going to the store because everyone wants to make a quick sale but when you have issues Noone wants to help make you stand there helpless and unsatisfied I have been to other stores that gives you 100%better client services

It occurred on: 2019-05-01

This meant that My appliance are not to my satisfaction

I want a refund or my appliance to be changed at the earliest

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address [protected]@gmail.com
I have had many people coming to check the appliances but till date it's not sorted my extractor the lights don't work and it's rusty my microwave beeps the whole day my fridge is building ice
I rather take a refund and repurchase appliances from Hirsch or anywhere else that will actually come through and exchange my stuff than give me the run around

Good day,

Last March I relocated to Durban from JHB after a divorce and gave my mum R15000 to purchase a stove, fridge and smart TV from game gateway. This was done.

On the 11th January 2021, I moved this Samsung smart TV from the lounge to my bedroom and it never turned back on. I took it to the store the same day and the store tested it and advised that it needs to go back to the supplier for repairs and this will take no longer than 21 working days, I was not offered a courtesy TV but I was still happy with that arrangement.
On Sunday the 7th of February as per attached, I received a SMS saying the repairs were completed and the TV was delivered.
I went personally to the store on Monday the 8th of Feb and was advised by the customer service department that the TV was still at the supplier. I then requested that the TV be delivered to me as it was now over 21 days and I'm not willing to come back to the store. This was arranged and the lady promised to call me back the same day to confirm this. I did not receive that call.
On Tuesday the 9th of Feb I received a call from Khosi from game gateway stating that the TV will be in the store later than day and I should make arrangements to fetch, I advised her that I was there the previous day and arrangements have been made with Daphne of customer service for the TV to be delivered. Daphne called me back and assured me that the TV will be delivered later that day. I did not receive that delivery or a call.
I had to go back to JHB and asked my sister to call the store to ascertain what was the delay. She called the store on Thursday 11th Feb and received a call back the next day saying that they are unsure of the whereabouts of the TV and I should come in for a refund.
I was still in JHB and asked my mum and brother to go to the store and get a replacement TV. When they got to the store they were advised that the accessories for the TV needs to be returned in order for them to get another TV. They went back home and returned the following day with the accessories, unfortunately we could not get the same make and model and had to settle for a Sinotec TV that costs R200 more. This was done.

I now need the store to reimburse me for my futile trips made to the store as well as for their irresponsibility in losing my original Samsung TV. I also want them to reimburse me for my loss in data in downloading numerous apps on my original TV. My concerns is that my google account as well as confidential stuff are on that TV. I had to settle for an inferior model and it's not fair because of the store negligence as well as the waiting period which took well over 21 days. I will settle for a R1000 reimbursement.

The repair document details are as follows;
Sales order number: [protected]
Customer number: [protected]
Reference number: [protected]

I also am in possession of the original invoices.

I await your urgent response.

Regards,
Donavan Naidoo
[protected]