The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Gallery802, SpectrumMisrepresentation, no credit given for returned product

Purchased a chandelier described as wrought iron and crystal. The so-called wrote iron was tubular white metal. The crystal was cut glass. When we approached customer service to advise that the product is not as described they took exception and explained that there would be a restocking fee. Ultimately, they advised that we would not be subject to a re-stocking fee. We returned the item and received confirmation that that they received the return on 8/19/2011. Two credit card statements have since passed and no credit received. And, the product was received in a generic corrugated box with craft paper for packaging. The arms of the chandelier were dangling from the base and the instruction manual was so poorly copied that it was unreadable. When trying to call their listed number, we get a recording that the number is no longer in service. This company is out of New Jersey and supposedly represents that they have a AAA+ BBB rating, yet there are complaints about these people all over the internet. Shame on me for not doing my due diligence ahead of time. Shame on the BBB for not policing their cridentials.

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