Gala Hotelscancelled hotel booking

I booked in May 2018 with for two nights at the Jurys Inn, Newcastle in May 2019, used a Visa debit card and was debited £568.00. I received a confirmation (Your booking with the Confirmation number [protected] has been Confirmed succesfully. ), phoned the hotel and they had received it. Phoned today just before leaving only to be told the booking was cancelled in December. Not by me. No communication. No credit made. Check my details on confirmation [protected] and make a credit immediately, please.

May 03, 2019

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