Menu
Gaia Online / Gaia Interactive
Gaia Online / Gaia Interactive Customer Service Phone, Email, Contacts

Gaia Online / Gaia Interactive
reviews & complaints

www.gaiaonline.com
www.gaiaonline.com

Learn how the rating is calculated

1.4 10 Reviews

Gaia Online / Gaia Interactive Complaints Summary

1 Resolved
9 Unresolved
Our verdict: With Gaia Online / Gaia Interactive's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Gaia Online / Gaia Interactive has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Gaia Online / Gaia Interactive. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Gaia Online / Gaia Interactive reviews & complaints 10

Sort by:

Newest Gaia Online / Gaia Interactive reviews & complaints

ComplaintsBoard
P
6:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gaia Online / Gaia Interactive Annual-renewal issue

I have tried numerous times to renew my membership. I had to cancel my membership in the hopes of re-booting to re-apply.

I have attempted using several different credit and debit cards - all which have funds available, and even verified with these financial institutions-all who have told me there was no problems on their ends. Additionally, they told me no attempt from Gaia's was made to extract or post the funds initially. There may be a cyber-security problem on Gaia's end.

Desired outcome: I just want to renew my annual membership/subscription.

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
W
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gaia Online / Gaia Interactive Cannot access my account because of a change in email

I have been with your company for many years. I pay yearly.. I signed up with the email address [protected]@cox.net. But now I have forgotten my password that I signed up with and I no longer have that email address. My new email address is [protected]@iicloud.com. So I have not been able to access my account since March and no one has corrected my email address. I was told that I have to give up my PayPal ID number in order to change my email. Since I didn’t know what my ID number was nothing got done.

Since I no longer can access what I’m paying for I went to PayPal and made sure that no more funds would be taken out next year. When I did that, I received an ID number which I can give if still need it.

Don’t understand why it’s so difficult to correct the situation or to even refund my money if I can’t access what I paid for.

It’s the worst Customer Service I’ve ever experienced! Years ago it wasn’t like this….. such a deterioration.

Desired outcome: I would like to be able to access what I paid for by allowing me to change my email address.

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
K
8:32 pm EDT

Gaia Online / Gaia Interactive Gaia subscription

Be very careful if you don't want your subscription renewed. It automatically renews and if you want to cancel they tell you too bad not their policy once charged. No one answers the phone, my email was not accessible so I did not receive notification of the upcoming renewal. The app does not have the cancellation functionality either. Very disappointed in Gaia.

Desired outcome: Refund the unauthorized charge

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
T
9:36 pm EDT

Gaia Online / Gaia Interactive Unethical behaviour

I have been part of the gaia community for 15 years that is now under attack by these types of antifa antics. Cancel culture has caused people to be pushed from a site they loved and a community they loved. Now that all these cult, tribal, anarchist groups have rolled in over the last few years and collectively removed user after user through cancel culture shame tactics. We had just removed an actual white supremacy group that was attempting to root in through the guild system and through the use double-speak tactics, before being blind sided from the left.

After 15 years of time, money, dedication to this site. All it took was a fresh stock of mods and the current political climate of not liking someone = bannable offense. The T.O.S. language is not conducive to the average individual and can be easily abused, this caused me considerable stress within a beloved community as I refused to cowtail to any political side. I was abused through the report system by a group that is growing on the site where anything I said anywhere would be reported for flaming, trolling, and harassment. When asked to further explain what my "bad behavior" was and how i was being seen as trolling and harassing when it was never the intent and had been made known over and over again. I would not receive a response and my posts or threads would be scrubbed. Now after 15 years and thousands of dollars I am left with nothing, scrubbed and silenced.

-The Block system is abused by users to troll and harass.

-You do not own the right to any item no matter if you paid for it with real currency.

-The economy is being destroyed by intentional artificial inflation and taking advantage of the gc giftcard system

-If you are not a currently hot topic protected class of person and make it known you will not find a community there anymore

-art theft is a constant problem

-users making several burner accounts to spam the forums with sexually explicit material, gore, hard drug abuse, race-baiting, etc.

-The site has community known issues with pedophiles and seems to threaten users for building a case on them or talking about them so other users may be aware.

-Known subscription issues. Not receiving items or gcash, people unsubscribing, and their account resubbing without consent.

-banned subscribers being billed month after month while not being able to enter the account, rather they use the zendesk contact support and file a ticket.

- This ticket system is backlogged from years ago and tickets are often not addressed for moths, sometimes years. -Direct sale and sales of rigs (random item generators, gambling machines.)

Really the list goes on and on. In short, you are not valued, you will have to walk on eggshells around the site and be prepared for constant disappointment. It greatly saddens me to see what has become of what once was my home.

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
S
8:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gaia Online / Gaia Interactive free seraphique vest with completion of any offer 100 gcash or more

I completed a survey and was rewarded over 100 GCash but never received my Free Seraphique Vest. I don't know what to do about it. I still have the message stating I received My GCash for my time but never received anything else even though it was advertised as "Complete any offer of 100 GCash or more to receive your Free Seraphique Vest. My username is SirusValentine. Please just message me back on Gaia to resolve this issue. Thank you and have a wonderful day.

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
J
5:10 am EDT

Gaia Online / Gaia Interactive not what they used to be before...

Very disappointed because they used to be great. Now it's nothing but a poorly organized website with a bad customer service.
Now their main purpose is to get as much users' money as they can. But once you have an issue, they care nothing about you.
Unfortunately, that's how they are. I don't know what happened. Maybe they changed their management. It was your worst decision then...

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
R
6:05 am EDT

Gaia Online / Gaia Interactive moderators banned me and they still have my details

I registered on the website www.gaiaonline.com couple of weeks ago. I haven’t purchased from them, but recently I added my card and purchased some things. I waited for the delivery, because it should be fast. But the moderators scammed me and banned at the same time. I couldn’t open the website and my account. As well as they have all my details and they could use them. I need advice about the cancellation of the account.

Read full review of Gaia Online / Gaia Interactive
Hide full review
ComplaintsBoard
A
11:25 pm EDT

Gaia Online / Gaia Interactive unethical practice

I was a loyal customer to gaiaonline.com a online community. I've spent $100's on my account using paypal. Yesterday i've received an e-mail on may 9th stating my account is permanently banned due to hacking. Which is a false statement. Gaia online both bans you & keeps your payment. This is very unlawful & a huge rip off. This is also a huge scam for 13yr old kids. Who is gaia being runned by? More than that why are they banning the users under false accusations? There are many users on gaiaonline who have the same problem. They are banned & forced to start a new account just so they can re-profit from them. This is a very bad business & needs to be looked into more. And that is just one problem that they have. What people also need to know, is this site really safe for kids? It really isnt, they say its suitable for kids at the age of 13. There is cybering in the site, r-rated topics, yet alone the user names on the site.

Read full review of Gaia Online / Gaia Interactive and 1 comment
Hide full review
1 comment
Add a comment
T
T
Trevor is now a proud father a baby boy
Markham, CA
Jul 09, 2011 8:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too had a argument with a member of gaiaonline.com. Her username is Master Kinare. We had a disagreement about a few things, parenting, and other life issues. She gave me a warning for trolling quoting someone elses posts. Then she found a post where I mentioned my baby boy turned one years old. She sent me a Private message telling me that she hopes my son dies of SIDS. She told me that I could report it if I wanted but she would just delete the report and not get into trouble. She told me she is a site assistant and can do anything she wants. She can ban me if she wants. She banned a friends account and the friend knew that it was his account which was banned because she is the one threatening to ban him when he did not break the rules. He too like you spent money on gaiacash cards and took it to court and they had to give him his money back. (Even the money he used on items) . He created a mule account and asked Master Kinare to give his account back because he did not break the rules. Master Kinare told him in her exact words to go ### himself he isn't getting his account back and if he sends her a private message again he will have all his accounts banned and she will check everyday to see if he created another account and ban him because she has the power to do this.

Then she told someone who is twice her age and falsely accused him of trolling on a mule when he asked her to check the IP address to see if they matched. SHe said that they did not but the warning stays and started talking rudely to him calling him a ### ect. Then when he said that he is a father of a 12 year old and even a 12 year old would not behave as she did she told him that she wished his 12 year old son would get raped by a seven foot pedophile.

She has been reported for the rudeness but Gaiaonline did not even respond. They were rude. There was another user who was preying on children (11-13) years olds. The under 13's lied about their age. He asked young girls for naked pictures of themselves. They banned him from gaia, but he only came back with mule accounts. One one account he claims he can't help sexually abusing children because he was abused himself by his mother. Then he later admitted he only lied about the abuse because they got into a fight. He is still allowed to prey on young girls because the did not do an IP ban on him.

ComplaintsBoard
S
3:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gaia Online / Gaia Interactive friend was bannished for no real cause

My friend by handle "kitty darkness" was banished from gaia online, I don't know the whole situation. However she was accused of hacking when she's not exactly capable of such things. First they disabled her trading pass, then banish her from the sight. I wish her to be reestablished asap. She was just running a charity for gaia gold for people wanting things they are unable to afford. I was an active donor to her charity forum.

Read full review of Gaia Online / Gaia Interactive and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
P
P
Petro Botes
, US
May 06, 2023 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please remove monster galaxy from all app stores they are not working and since Gaia interactive closed down and someone tried to take over the games nothing is working and they are still using Gaia interactive even if the company does not exist anymore.

TheldrakisCS
TheldrakisCS
, US
Oct 29, 2013 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As i posted before they banned me for accepting a few trades from a user who didn't send them to me [it was in fact a hide my ip with my locked ip, locked ip means i had a program holding the ip so no one can use it] user who actually sent them was named Jk49ever. well i got a pm warning me they would report me. i asked for a list of the items stolen since gaia erased my listing in trades and to give me 1 month to get them due to being hacked by the user JK49ever. the user agreed. 1 week before i had all the items back, only had 3 items to go, and the staff banned me. i sent them a report with all the evidence which in court is reasonable dub-out to their claim. which means i did not violate the tos. they refused to return it. went to BBB they again refused to return my account even with the threat of a law suit by another customer who spoke to the BBB. years go by and the customer appreciation email went out. tried again since it seemed like new staff came in. same result no fix in their gross mistake.

i'm surprised the FBI, FTC, and FCC have not gotten involved cause gaia online crosses state and international boarders. money IS transacted and lost that last i recalled was a factor in FBI involvement.

K
K
Kobato
Greeley, US
Apr 24, 2010 12:38 am EDT

Messaging them does not help. I messaged gaia twice when I was "temporarily" banned from selling, trading, and buying. Mine was from suspicion of virtual gold (in june 08, it is now april 2010 and I am still temp banned), which I have never got or done. The problem with that is that even if you recieve the gold (or any virtual item unknowingly even) from someone in a trade or marketplace transaction, YOU are still banned, by a regular lowly mod, no less. They have piss poor service and rude mods. This is complete bull to me considering I have spent 100s, yes, HUNDREDS of dollars on THEIR site and havent got squat to show for it. I feel for your friend. I hope she didnt spend money on her account while she had it...

I
I
iCarly
Murfreesboro, US
Jan 25, 2010 10:44 pm EST

If she has a Gaia account, your friend can hack, scam, cheat, and steal. There's no such thing as being "not exactly capable of such things". Your friend is welcome to create a mule and fill out the form linked to her in her banning notice to plead her case. If she is innocent, she will have to prove that. I'm not sure why you're reporting such a thing on a consumer watchdog site. A quick perusal of Gaia's TOS would show you that your friend agreed to the rules when she made an account and broke them, either knowingly or unwittingly, which doesn't matter. Gaia hasn't made any false promises or done anything shady - they are protecting their legitimate users from scammers and thieves.

L
L
Luso Hallyu
, US
Dec 21, 2016 6:16 am EST
Replying to comment of iCarly

By protecting legitimate users u mean people like me? People who got hacked, without any fault whatsoever, that have been in Gaia for 10 years or more ... and still, after ONE YEAR i don't have any access to my account? Is that what u mean by protecting? I don't feel protected at all... the least i feel scammed out of all the money (real money) i invested on my avatar. So I kinda go with believing his friend is indeed innocent.

ComplaintsBoard
S
10:51 pm EST

Gaia Online / Gaia Interactive viruses

Thanks to gaia online, my computer constantly gets a back door virus. Every time I log in the virus returns. I don't like doing this because I have many friends on gaia whom I like speaking with, but now I can't get on it for fear of that dang virus!

Read full review of Gaia Online / Gaia Interactive and 3 comments
Hide full review
3 comments
Add a comment
I
I
Ish_
Chicago, US
Mar 04, 2010 5:53 pm EST

Hmm... I believe that you are likely correct in your fear. My cousin's computer was infected with a great number of viruses (since he didn't have any protection), so he had a computer savvy friend of his take a look at it. Turns out, a good 40& of the 100 something viruses came from, you guessed it, Gaia Online.

I
I
iCarly
Murfreesboro, US
Jan 25, 2010 10:46 pm EST

Gaia doesn't give out viruses. You must have followed an off-site link and infested your computer. Try downloading, installing, and running a program called AVG Anti-Virus Free to clear up your problems.

O
O
oompa loompa _AMYAmy
, TZ
Feb 20, 2009 5:05 pm EST

lol wat is the confirmination code dat gaia sent to me for cell phone alerts?

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Gaia Online / Gaia Interactive customer service

Phone number

+1 (408) 467-8511

Website

www.gaiaonline.com

Most discussed Gaia Online / Gaia Interactive complaints

friend was bannished for no real cause
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gaia Online / Gaia Interactive?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gaia Online / Gaia Interactive Customer Service. Initial Gaia Online / Gaia Interactive complaints should be directed to their team directly. You can find contact details for Gaia Online / Gaia Interactive above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gaia Online / Gaia Interactive. Discuss the issues you have had with Gaia Online / Gaia Interactive and work with their customer service team to find a resolution.