The complaint has been investigated and
resolved to the customer's satisfactionResolved G R I Enterprises Inc - Budget Truck Rental — fraudulent charges
resolved to the customer's satisfaction
GRI Enterprises, operating on behalf of Budget Truck Rental has overcharged me $57.26 solely because the were busy running their "GRI" business and had no time to check the truck when I showed up.
I showed up in their office to make sure that everything was ok with the truck that I dropped off the previous evening, but a lady at the front desk told me that they are "busy loading a container" and are unable to help me (during Budget office hours of course).
As you can see from the attached copy of the credit card statement, I had refueled the truck (two underlined charges in black) before I turned it in, and they still charged me for not fueling the vehicle (underlined charges in red).
Also, my truck was returned on the 9th of August, their charged me on the 13th...
So I called them when I saw the charges, only to talk to an extremely rude individual who pretty much said "tough, there is nothing you can do", you were charged for a refueling charge ($25), fuel cost ($17 and change) and for an evening drop off ($10). They did not provide proof of transactions or receipts (while I do have proof that I have refueled the truck).
I am not sure why Budget Truck Rental is giving itself a bad name by associating with businesses such as this one, when GRI does not handle the Budget side of the business while they are busy running the other, apparently primary business.