The complaint has been investigated and
resolved to the customer's satisfactionResolved G And R Tactical — Do not trust them
resolved to the customer's satisfaction
This company does not have a clear understanding of the equipment they are selling. I spent over $1k on equipment to try them out.
There was a clear understanding of what was included in the purchase when selecting the item. When the equipment arrived it was missing $168 in equipment.
They admitted they provided the wrong information about the item, then blamed the manufacture for them not being aware of what they were selling. I followed up directly with the manufacture and they made it clear this was G&R's fault and not the excuse of it being a recent change that I was being led to believe.
After several attempts to ask for the item or a store credit. G&R offered to return the item for a restocking fee even though they admittedly, in writing, misrepresented the item when they were accepting my payment.
In their last email they informed me my only option was to return it for a restocking fee and if that did not interest me then do not bother emailing back.