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4.1 319 Reviews

FYE Complaints Summary

43 Resolved
69 Unresolved
Our verdict: Engaging with FYE, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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FYE reviews & complaints 116

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O
3:55 pm EDT

FYE rude and inappropriate behavior

Went into this location today (Aug. 5th '19' around 2pm) to trade in some movies. As soon as I approached the counter, I quickly recognized that it was the gentleman from the Wheaton, MD. location (African American male) that I used to semi-frequent, before it closed down.
Upon approaching the counter, you could tell that he already had an attitude. No "hello" or anything. Just starred daggers at me. He quickly says "I'm only taking 25 movies". I was like "uh, ok". I give him my ID to do the transaction, and he says, "why is there four of you in the system!?!" I say, "I don't know. Maybe because there's more than one person with my last name?" He says "that's the problem! I'm not going to have the same problem with you as I did in Wheaton am I!?!" I looked at him confused and dismayed. He then goes on to say "you're the *fill in the blank last name* that tried to trade in something that was missing discs!?!" I said, "no I'm not" (which it wasn't me). So I said, "I can assure you it wasn't me. I would never do that (at least not intentionally). He said "yeah, you tried to trade in *insert some season from some random show that I never traded in*". At this point I'm getting really agitated. After that rude encounter, I just told him that I'm going to walk around the store a bit while he takes in the movies I brought (had roughly 30 dvds). I come back to the counter less than 5 minutes later, and again, starring daggers at me. He says "I can give you 9 bucks for these" (showing me a small stack he took in). I said did you look through them all (thinking that was awfully fast to go through that many)? He then repeats himself "I can give you 9 bucks for these... do you want it or not!?!" So I said sure. At that point when he's about to hand me the money and I asked him if he was having a bad day. He once again gives me the evil eye and says something along the lines of "I had an issue with this fkn' b**ch earlier". I thinking, "wow, that's professional"! Especially to say to the customer. What's sad is that I think this guy might even be a manager, or an assistant manager (seeing how long it's been since I recognized him from the other store).

All in all, between some of the past experiences I've had with other FYE stores, and now this one (that I've frequented/even worked at briefly), I don't think I'm ever coming back to an FYE store again. Especially after the experience I had today. Flat out rude customer service, being accused of something I didn't do, and fowl language.

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D
6:22 pm EST

FYE a bill I get monthly from fye vip. they charge me $11.99 per month and I have no idea why.

My wife handles the bills and has noticed a monthly bill of $11.99 for fye vip. Well we didn't sign up for whatever the hell this is.
This has been going on for a year but because we moved she hadn't checked the account as closely as she usually does. Remodeling our house has been her focus because of the cost of repairs. I have looked on the internet and found this to be a problem for a lot of people. So how has this been happening?
How did our information get to fye? How can I join the class action lawsuit? I'm being ripped off and I'm disabled so I can't afford this crap.

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G
8:52 am EST

FYE cd orders

Order# [protected] I received a 99 cent used cd (never even heard of artist) instead of "We're not in Kansas Anymore" (new boxset) approximate $30 I ordered. I asked them to send the boxset I ordered and I send back the cheap used cd. I was told that I had to return the cheap used cd first. Since I didn't have a printer I had to wait 3 days to go bsck to work to print label. So I sent it out on Monday and tracking said it arrived on Saturday. Now it is Friday a week later and still not shipped! I also included a damaged return from Order# [protected] "Grinding Stone" by Gary Moore. Neither has shipped back in the last week, checked site for shipping (not USPS fault). Then it even gets better! I placed Order# [protected] on that past Saturday also, of coarse it hasn't shipped either! I'm ready to dispute my charges and never shop at FYE.
Here's my background: 20 year FYE V.I.P. and always in top 3 buyer at FYE store in Grandville Michigan. I purchase cds and Dvd's every week from FYE (my collection is probably the largest in Michigan). I spent approximately $250 in the last 2 week's at FYE. I'm a tour manager and work in the Music Industry. Am I the kind of customer you want to piss off?

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1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FYE received the wrong order.

I received the wrong item. I order an CD from Fye .com. The address is Fulfillment Center, 300 Omicron Court, Shepherdville, Ky, 40165. The order number is # [protected]. The title i suppose to be " Tiempo Del Alamar, from the Spanish Group, Menudo. But, I received the wrong one. I received ( show below ) and the back is not the same. The total of amount for the CD is $4.39.

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S
9:54 am EDT

FYE unfair treatments of workers

I worked at fye I only ever called out once and I had a family's emergency and couldn't come into work to cover a shift that wasn't mine to begin with. Trisha smith the regional manger blew my phone up, saying mean hurtful things. Being unprofessional. I came in today and was told I was fired. When other employees call out twice a week. She fired me because her herself didn't like me. My numbers were great. I was always on time. She belittles her employees and helps her friends out by giving them Chase Funko Pop. I have never seen someone be so rude and unprofessional.

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K
11:59 am EDT

FYE tried to cancel/ finally found it

On june 8th, 2018 I purchased some things from an fye store in my local mall. Nothing big, and the total was about 27 something at first. The clerk behind the counter offered this thing (the membership) to get 15% off of that current order. I was really tired of dealing with people and blindly agreed. Later, on june 11, 2018, I decided to cancel all of the magazines I had to sign up for (automated assistant, very easy) and the membership itself. I called the original number, [protected], at least 3 times to cancel. The woman was very pushy and when I told her I wanted to cancel, I had to go online. The clerk at the store told me it should be easy, but it was far from it. Every time I called monica, she constantly told me the same thing. I'm not a person to get pushy, but I was so frustrated that I looked for another number, and found one! [protected], the woman was so nice to me and very helpful. She didn't give me the long spiel and got right to the point. I even told her how much I appreciated it. If you're planning on cancelling an fye vip backstage pass, call the second number. She wasn't pushy at all and was amazing. Good luck!

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11:59 am EDT

FYE store staff

April 22, at town east mall in mesquite Texas, My husband wanted to try on a shirt and they do not offer a fitting rooms, I was told by the staff that I could purchase the shirts and return them if they didn't fit. This is a little ridiculous, I have small kids, I'm not just aching to go to the mall with them. So I told him to just try the shirt on behind a tall shelf, the manager was very rude and just asked him not to try the shirt on. It was very quick, I at that point did not want to buy crap from that store, but he really wanted to get the shirt he had never seen it before. So we spent 35.00 in that dumb store and the girl at the register was very rude, she didn't acknowledge us like you would at any other store. I'm just disappointed, like for real if your gonna sell cool T's have a small area folks can try crap on...

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5:20 pm EDT

FYE employee behaviour

On April 14, 2018, around 8:40 pm I entered the f.y.e Westfield mall with my daughter, we browsed around and as we where out the store the buzzer went off, as i turned around one of the employee was heading towards me. I handed him my shopping bag with items that i purchased from another store, so that he can check. His name is Jay, when Jay put the bag through the buzzer it did not go off. Jay took my bag and put it behind the counter and told me i will not be able to leave until i give him what i have, i told jay that i do not have anything and he can check the cameras. Jay still insist that i had stolen items on me. I continue to tell him to check the cameras over and over. Even after several time asking for my belonging back jay refused to give it to me. Eventually i decided to call the police on him. A few minute later the mall security guards came and i ask them if they can check the cameras, they said that they can not and as one of the guard walk out the store the buzzer went off so i ask Jay are you going to tell him that he can't leave too. Jay shrugged his shoulder and went to the back of the store . Finally the Montgomery police offices came and i explain the situation. one of the offices asked jay where is the bag and why did he take it in the first place, he pointed behind the counter, the officer say don't point go and get it. Jay just shrugged his shoulder. As one of the officers exited the store the buzzer went off again i ask jay are you going to tell the officers that he can not leave either, as i exited the buzzer did not go off until i was out of the store. I went back in to get my bag from the officers and walk back out and the buzzer did not go off. I do not know your company protocol but what Jay did was rude and inconsiderate. jay need to be trained property if he is going to represent your company.

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Update by lv_callaway@yahoo.com
Apr 16, 2018 5:29 pm EDT

Please respond to my employee behavior complaint from April 14, 2018 at lv_callaway@yahoo.com .

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D
5:55 pm EDT

FYE customer service

While I found what I was looking for my presence was never acknowledged in store 7283 Tower City nor was I ever approached and asked if I needed any assistance. Furthermore, upon taking my purchase to the register, I was not greeted, and the employee (Kiaira) had an air about her that suggested that she would have preferred to be somewhere else and as someone who had spent 26 years in retail I was greatly disappointed in this experience.

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12:49 pm EST

FYE fye backstage pass

I am extremely upset at FYE backstage pass. I signed up on Black Friday knowing I had till Christmas to cancel. I was told I would get one month free and just to call before the month was over to cancel my subscription. I called the number on the back of my booklet they gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she would "cancel my service and have a good day" before hanging up on me. No conformation. No nothing. That should have been my first hint. I got changed at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I can't get a refund. They have no record of me calling before Christmas. Why would I make this up? I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to "gain a profit" have lost my business for life. Also, the magazines they sign you up for have charged me there monthly rate as well. I have lost more money than I would have saved with this backstage pass.

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5:17 pm EST

FYE rude associate

Asked an associate named Emily at the Kingsport Tennessee town center fye store for the price on a item . She looked at me and aid I don't know don't have time and went on to the next customer and completely looked over me I have had problems with her in the past with waiting over 30 minutes on a manager for help. The other associates said she was in the restroom and apparently she always dose take very long bathroom breaks. Just wanted to address the situation.

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7:22 pm EST

FYE employees attitudes and poor customer service.

My fiancé & I went to store 1606 looking to make multiple purchases of head phones as these were too be Christmas presents for children when asking an assoc. Emery for help about colors due to upc matching but pictures not he was reluctant to help, after pleading w him he eventually said I guess I'll open them to see if they are right well they weren't, he then came over and yelled at the both of us who were looking into a box of head phones that were ALREADY opened! He refused to answer any questions and didn't help us at all and at this point was just completely rude. IF my daughter had not asked for these specifally we would have left but we made a purchase of nearly 50 dollars which turned out to be terrible, getting assistance and spending money should not be this difficult and something should be done about this Bc this is horrible customer service.

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10:03 am EDT

FYE customer service

This whole place is a joke, I was at a store asked the manager of the store about a movie I could not find, her response was I have no idea, no other response like you can check at the register etc just I have no idea. I called the customer complaint number with the store location and NEVER got a response from them this place sucks and I will never patronize this place again, needless to say I cancelled my FYE membership

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3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FYE too pushy on promotions

This manager at the traverse city Fye kept pushing promotions at me and I didn't want any. After I kindly rejected he went and asked me about a magazine offer and was so pushy trying to make us sign up. I just wanted to buy my item and leave instead we ended up with a subscription we didn't want. I immediately called and canceled the subscription when we left the store.

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10:51 am EDT

FYE backstage pass

I was told I should sign up for the backstage pass because I could save around $10 and then cancel the subscription right away and not be charged for any subscription. I called and sompeltly cancelled my account, making sure backstage pass and the magazine subscription would be done. Today I was charged $59 for the magazine subscription that I thought was no longer active. The number provided for the magazine subscription gives no option to refund or speak to any type of customer service. I have no way to talk to anyone but a machine about this absurd issue and that is unacceptable. Had I known they were separate companies I would have double checked both were cancelled but the FYE rep just told me the magazine was a required part of the backstage pass. I need to speak to costumer service about the magazine subscription to get my money back.

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8:48 am EDT

FYE strange policies

So-so experience.
I purchased broken headphones. Found it out right after the purchasing. I was near the store and went back to refund or to replace. I was said that once I opened it the refund or replacement or return can not be done. Is that really your rule? This kind of policy gives you the right to sell crappy products? I think there's something wrong.

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2:15 pm EDT

FYE waiting in line to purchase an item

I was waiting to purchase a t shirt and me bring the only customer in line it shouldn't have taken long. One of the cashiers was helping a customer on the floor by getting a price check. Then customer wanted to return an item all while I am patiently waiting in line. So instead of telling that customer to wait for another cashier by getting in line behind me, she called for another cashier for me. I waited almost a minute then I placed the t shirt I was gonna purchase down on the impulse/front end shelves and left. Cashier asked me was I good then I respectfully replied no because you help the other customer but I was in line first. When I looked back the other cashier had made her way to the front but I still kindly left. I'm not looking for anybody to lose their job but she needed to know that she was wrong. This occurred Saturday afternoon 8/19 around 5:30p. In the Town Center Shopping Mall.

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4:08 pm EDT

FYE funko pop chase

Hello I was just now in the grapevine mills mall in grapevine Texas and I was in there for about 30 minutes looking for a few exclusives and chases and finally after 40 minutes an employee finally came and asked if we needed help find any and I said yes, and told him which ones I was looking for which were a chase and an exclusive and he said "I can't answer that question" so I walked away to look around of course I gave him a response but it was just an "okay" later I called back and a different employee gave me a good response which was a "I'm pretty sure we have 2 in the back" and I went back to get them but someone had asked the other guy that I asked before was handing the chases in the back and the front (which if I may add was the worst set up ever because if you tried to pick when up you couldn't without some falling and being damaged) was handing them to a different customer. I don't know why he didn't answer me maybe because I'm younger or something but I was very pissed off about the set up and the customer service especially since I was there for over 30 minutes looking for the Chase. I don't know if this will help but I would really like for all employees to do their job, and have a better setup of funko pops.

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2:20 am EDT

FYE unacceptable behavior

I was shopping yesterday at FYE Concord Mills store, NC for my 7 yr. old daughter, and I must say this is not the first time for me. So I was surprised by a very slow moving line. Can’t say how long we were waiting, probably no less than 15 minutes. But what surprised me more is that the cashier didn’t care to do his job properly, he was just talking to a lady next to the counter. As I understood that was an employee of this store. Then he switched to a young man for a couple of minutes, then again to the woman. Jesus!
There were only 3 customers ahead of me with little orders, so I guess you can imagine how disappointing it was. I said to the cashier that the providing service is incredibly slow and he even expressed a bit of regret. But after that another one answered in a rude manner or at least it looked like she took it as an offence (unfortunately didn’t remember her name), so she said that there were aсtually 2 employees in that store.

I myself have been working for customer service for about 10 years and I believe that we must focus on clients. But I was only said that if I don’t like something I should call a manager. So that’s what I was going to do.
The saddest part is that my daughter was very frustrated and even terrified by the tone of the employee’s voice. She’s scared of visiting the store again.

Do you guys really think it’s ok to behave like that? What I can say is that the behavior like that is absolutely inadmissible when it comes to customers bringing money to your store. And of course this was really rude. Teach her how to talk to people, please.

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3:17 pm EDT

FYE chyenne at fye store in lakewood ny

I called to inquire about an order I placed last week she asked me to hold when she answered the phone so I did for 15 minutes as I heard her check out the customer she was dealing with when I called but then never came back on the line as I listened to her talk about text messages she had just gotten and how she was gonna go get more coffee very unprofessional and terrible service

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FYE Customer Reviews Overview

FYE, short for For Your Entertainment, is a retail chain specializing in a variety of entertainment products. They offer an array of media including CDs, DVDs, Blu-rays, and vinyl records, catering to music and movie enthusiasts. Additionally, FYE provides a selection of pop culture merchandise, electronics, and collectibles. The company operates both online and through physical stores, aiming to serve customers looking for entertainment media and related items.

FYE In-depth Review

In Summary: FYE (For Your Entertainment) is an online retail store specializing in entertainment goods, including music, movies, and a wide range of merchandise. The website offers a user-friendly experience with a visually appealing layout and is mobile-responsive. With a diverse product selection and competitive pricing, FYE stands out with exclusive items and various genres to cater to different tastes. The customer service is attentive, providing multiple support channels and a clear return policy. The checkout process is secure with various payment options. Shipping is reliable with different options available, though costs vary. The site is accessible and offers account management features. FYE's online community is active, with a strong social media presence. While information on environmental and ethical practices is not prominently featured, the overall customer satisfaction is high, with many users likely to recommend FYE for its comprehensive entertainment offerings.

Website Usability and Design: The FYE website offers a seamless user experience with easy navigation that allows customers to quickly find what they're looking for. The visual appeal and layout of the site are engaging, with clear categories and featured products. The mobile responsiveness ensures a good shopping experience across various devices.

Product Selection and Variety: FYE boasts an extensive range of music, movies, and merchandise. The availability of exclusive items sets it apart from competitors, and the diversity of genres and formats caters to a wide audience, ensuring that there's something for everyone.

Pricing and Value for Money: Prices on FYE are competitive when compared to other retailers in the market. Customers can take advantage of sales, discounts, and promotions. The membership and loyalty programs offer additional value, making purchases more rewarding over time.

Customer Service Experience: FYE provides a positive customer service experience with various support channels, including email and phone. The return and exchange policies are clearly stated, and customer feedback and reviews are taken seriously, contributing to service improvements.

Checkout Process and Payment Options: The checkout process on FYE is straightforward, with clear steps and the option for guest checkout or account creation. Payment methods are diverse and secure, ensuring customer confidence during transactions.

Shipping and Delivery: FYE offers multiple shipping options, with costs varying based on the chosen method. Packaging quality is reliable, protecting items during transit. Delivery is timely, and tracking information is provided to monitor orders.

User Experience and Accessibility: The website is accessible, with features that facilitate account management. While specific accessibility options for users with disabilities are not detailed, the site's design appears to consider a broad user base. Language and currency options are not explicitly mentioned.

Online Community and Engagement: FYE has a robust online community with an active social media presence. Community features and forums allow for customer engagement, and exclusive content and events are available for enthusiasts and collectors.

Environmental and Ethical Practices: Information on FYE's sustainability efforts, ethical sourcing, and production practices, as well as community involvement and charity work, is not readily available on the website.

Overall Satisfaction and Recommendations: The rate of repeat customers and positive feedback suggests a high level of overall satisfaction with FYE. While specific Net Promoter Scores (NPS) are not provided, the general sentiment indicates that users are likely to recommend FYE for its comprehensive selection and quality service.

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- Provide detailed information about your experience with FYE. Mention key areas, transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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FYE contacts

Phone numbers

+1 (877) 351-2131 +1 (866) 766-0251 More phone numbers

Website

www.fye.com

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