FYE
reviews and complaints

In January I ordered a Pop. When it came time to ship it, they canceled my order. I emailed to ask why (since there is no number to call to speak with someone) and it took 5 days for a response, they said my card was declined when they ran it. My card was fine. I use it daily. Fast forward to now and it happened again with a separate order. They try to tell me it is my card, but it isn't. I called my bank twice and they approved all charges and I definitely have the finances. This is an FYE issue and they cannot tell you why it is happening and apparently don't give two [censored]s either. This isn't the first time I have had issues with them. People that work in the stores are clueless and rude. I have also had an order show up damaged and could not get any kind of response on fixing it. Needless to say, I will not be doing anymore business with FYE and I will let everyone I know that they are a horrible company. I don't see how they aren't out of business yet, but it probably won't be too much longer with the worst customer service I have ever experienced.

I ordered a chase funko pop which you had it listed as chase and did not get it! You have a disclaimer of course the issue is I wanted to return it and I needed to do it within 30 days of receipt but thanks to your wonderful customer service my time is ! "Kris" is who I was dealing with and she just left me hanging after asking numerous times to return my item.
Your request (264824) has been updated. To add additional comments, reply to this email. And still waiting on my reply and this point I can see why your rating are so low! Never will I shop on your website or store!

I placed an order on Tue, Dec 1, 2:24 PM for ONE item. After 9 days of nothing I tried to find out about shipping times on two separate occasions via their FB page. Both comments were deleted and no response. I then e-mailed and asked the same question. 2 days later I get a lame response and no resolution. Then within a day I get tracking info saying my one item has been shipped. My order has now been sitting in pre-shipment since 12/14. I understand mail has been messed up but 20 days of nothing and a half-butt response is unacceptable. This is a Christmas gift that most definitely will not arrive in time and I either want my money back or this product over-nighted.

I placed order online at www.fye.com for a vinyl record on 11/29/20. FYE marked it shipped on 12/8/20. After 9 days, The tracking number still shows USPS has NEVER received the package from FYE, in order to deliver it, and FYE keeps blaming USPS.

I am fed up with their incompetennce, and they refuse to allow you to speak with anyone over the phone, in order to resolve issues.

I want my order cancelled and refunded, and I never want to deal with their company again.

Went into this location today (Aug. 5th '19' around 2pm) to trade in some movies. As soon as I approached the counter, I quickly recognized that it was the gentleman from the Wheaton, MD. location (African American male) that I used to semi-frequent, before it closed down.
Upon approaching the counter, you could tell that he already had an attitude. No "hello" or anything. Just starred daggers at me. He quickly says "I'm only taking 25 movies". I was like "uh, ok". I give him my ID to do the transaction, and he says, "why is there four of you in the system!?!" I say, "I don't know. Maybe because there's more than one person with my last name?" He says "that's the problem! I'm not going to have the same problem with you as I did in Wheaton am I!?!" I looked at him confused and dismayed. He then goes on to say "you're the *fill in the blank last name* that tried to trade in something that was missing discs!?!" I said, "no I'm not" (which it wasn't me). So I said, "I can assure you it wasn't me. I would never do that (at least not intentionally). He said "yeah, you tried to trade in *insert some season from some random show that I never traded in*". At this point I'm getting really agitated. After that rude encounter, I just told him that I'm going to walk around the store a bit while he takes in the movies I brought (had roughly 30 dvds). I come back to the counter less than 5 minutes later, and again, starring daggers at me. He says "I can give you 9 bucks for these" (showing me a small stack he took in). I said did you look through them all (thinking that was awfully fast to go through that many)? He then repeats himself "I can give you 9 bucks for these... do you want it or not!?!" So I said sure. At that point when he's about to hand me the money and I asked him if he was having a bad day. He once again gives me the evil eye and says something along the lines of "I had an issue with this fkn' b**ch earlier". I thinking, "wow, that's professional"! Especially to say to the customer. What's sad is that I think this guy might even be a manager, or an assistant manager (seeing how long it's been since I recognized him from the other store).

All in all, between some of the past experiences I've had with other FYE stores, and now this one (that I've frequented/even worked at briefly), I don't think I'm ever coming back to an FYE store again. Especially after the experience I had today. Flat out rude customer service, being accused of something I didn't do, and fowl language.

My wife handles the bills and has noticed a monthly bill of $11.99 for fye vip. Well we didn't sign up for whatever the hell this is.
This has been going on for a year but because we moved she hadn't checked the account as closely as she usually does. Remodeling our house has been her focus because of the cost of repairs. I have looked on the internet and found this to be a problem for a lot of people. So how has this been happening?
How did our information get to fye? How can I join the class action lawsuit? I'm being ripped off and I'm disabled so I can't afford this crap.

Order# [protected] I received a 99 cent used cd (never even heard of artist) instead of "We're not in Kansas Anymore" (new boxset) approximate $30 I ordered. I asked them to send the boxset I ordered and I send back the cheap used cd. I was told that I had to return the cheap used cd first. Since I didn't have a printer I had to wait 3 days to go bsck to work to print label. So I sent it out on Monday and tracking said it arrived on Saturday. Now it is Friday a week later and still not shipped! I also included a damaged return from Order# [protected] "Grinding Stone" by Gary Moore. Neither has shipped back in the last week, checked site for shipping (not USPS fault). Then it even gets better! I placed Order# [protected] on that past Saturday also, of coarse it hasn't shipped either! I'm ready to dispute my charges and never shop at FYE.
Here's my background: 20 year FYE V.I.P. and always in top 3 buyer at FYE store in Grandville Michigan. I purchase cds and Dvd's every week from FYE (my collection is probably the largest in Michigan). I spent approximately $250 in the last 2 week's at FYE. I'm a tour manager and work in the Music Industry. Am I the kind of customer you want to piss off?

I received the wrong item. I order an CD from Fye .com. The address is Fulfillment Center, 300 Omicron Court, Shepherdville, Ky, 40165. The order number is # [protected]. The title i suppose to be " Tiempo Del Alamar, from the Spanish Group, Menudo. But, I received the wrong one. I received ( show below ) and the back is not the same. The total of amount for the CD is $4.39.

I worked at fye I only ever called out once and I had a family's emergency and couldn't come into work to cover a shift that wasn't mine to begin with. Trisha smith the regional manger blew my phone up, saying mean hurtful things. Being unprofessional. I came in today and was told I was fired. When other employees call out twice a week. She fired me because her herself didn't like me. My numbers were great. I was always on time. She belittles her employees and helps her friends out by giving them Chase Funko Pop. I have never seen someone be so rude and unprofessional.

On june 8th, 2018 I purchased some things from an fye store in my local mall. Nothing big, and the total was about 27 something at first. The clerk behind the counter offered this thing (the membership) to get 15% off of that current order. I was really tired of dealing with people and blindly agreed. Later, on june 11, 2018, I decided to cancel all of the magazines I had to sign up for (automated assistant, very easy) and the membership itself. I called the original number, [protected], at least 3 times to cancel. The woman was very pushy and when I told her I wanted to cancel, I had to go online. The clerk at the store told me it should be easy, but it was far from it. Every time I called monica, she constantly told me the same thing. I'm not a person to get pushy, but I was so frustrated that I looked for another number, and found one! [protected], the woman was so nice to me and very helpful. She didn't give me the long spiel and got right to the point. I even told her how much I appreciated it. If you're planning on cancelling an fye vip backstage pass, call the second number. She wasn't pushy at all and was amazing. Good luck!

April 22, at town east mall in mesquite Texas, My husband wanted to try on a shirt and they do not offer a fitting rooms, I was told by the staff that I could purchase the shirts and return them if they didn't fit. This is a little ridiculous, I have small kids, I'm not just aching to go to the mall with them. So I told him to just try the shirt on behind a tall shelf, the manager was very rude and just asked him not to try the shirt on. It was very quick, I at that point did not want to buy crap from that store, but he really wanted to get the shirt he had never seen it before. So we spent 35.00 in that dumb store and the girl at the register was very rude, she didn't acknowledge us like you would at any other store. I'm just disappointed, like for real if your gonna sell cool T's have a small area folks can try crap on...

On April 14, 2018, around 8:40 pm I entered the f.y.e Westfield mall with my daughter, we browsed around and as we where out the store the buzzer went off, as i turned around one of the employee was heading towards me. I handed him my shopping bag with items that i purchased from another store, so that he can check. His name is Jay, when Jay put the bag through the buzzer it did not go off. Jay took my bag and put it behind the counter and told me i will not be able to leave until i give him what i have, i told jay that i do not have anything and he can check the cameras. Jay still insist that i had stolen items on me. I continue to tell him to check the cameras over and over. Even after several time asking for my belonging back jay refused to give it to me. Eventually i decided to call the police on him. A few minute later the mall security guards came and i ask them if they can check the cameras, they said that they can not and as one of the guard walk out the store the buzzer went off so i ask Jay are you going to tell him that he can't leave too. Jay shrugged his shoulder and went to the back of the store . Finally the Montgomery police offices came and i explain the situation. one of the offices asked jay where is the bag and why did he take it in the first place, he pointed behind the counter, the officer say don't point go and get it. Jay just shrugged his shoulder. As one of the officers exited the store the buzzer went off again i ask jay are you going to tell the officers that he can not leave either, as i exited the buzzer did not go off until i was out of the store. I went back in to get my bag from the officers and walk back out and the buzzer did not go off. I do not know your company protocol but what Jay did was rude and inconsiderate. jay need to be trained property if he is going to represent your company.

While I found what I was looking for my presence was never acknowledged in store 7283 Tower City nor was I ever approached and asked if I needed any assistance. Furthermore, upon taking my purchase to the register, I was not greeted, and the employee (Kiaira) had an air about her that suggested that she would have preferred to be somewhere else and as someone who had spent 26 years in retail I was greatly disappointed in this experience.

I am extremely upset at FYE backstage pass. I signed up on Black Friday knowing I had till Christmas to cancel. I was told I would get one month free and just to call before the month was over to cancel my subscription. I called the number on the back of my booklet they gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she would "cancel my service and have a good day" before hanging up on me. No conformation. No nothing. That should have been my first hint. I got changed at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I can't get a refund. They have no record of me calling before Christmas. Why would I make this up? I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to "gain a profit" have lost my business for life. Also, the magazines they sign you up for have charged me there monthly rate as well. I have lost more money than I would have saved with this backstage pass.

Asked an associate named Emily at the Kingsport Tennessee town center fye store for the price on a item . She looked at me and aid I don't know don't have time and went on to the next customer and completely looked over me I have had problems with her in the past with waiting over 30 minutes on a manager for help. The other associates said she was in the restroom and apparently she always dose take very long bathroom breaks. Just wanted to address the situation.

My fiancé & I went to store 1606 looking to make multiple purchases of head phones as these were too be Christmas presents for children when asking an assoc. Emery for help about colors due to upc matching but pictures not he was reluctant to help, after pleading w him he eventually said I guess I'll open them to see if they are right well they weren't, he then came over and yelled at the both of us who were looking into a box of head phones that were ALREADY opened! He refused to answer any questions and didn't help us at all and at this point was just completely rude. IF my daughter had not asked for these specifally we would have left but we made a purchase of nearly 50 dollars which turned out to be terrible, getting assistance and spending money should not be this difficult and something should be done about this Bc this is horrible customer service.

This whole place is a joke, I was at a store asked the manager of the store about a movie I could not find, her response was I have no idea, no other response like you can check at the register etc just I have no idea. I called the customer complaint number with the store location and NEVER got a response from them this place sucks and I will never patronize this place again, needless to say I cancelled my FYE membership

This manager at the traverse city Fye kept pushing promotions at me and I didn't want any. After I kindly rejected he went and asked me about a magazine offer and was so pushy trying to make us sign up. I just wanted to buy my item and leave instead we ended up with a subscription we didn't want. I immediately called and canceled the subscription when we left the store.