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2.9 118 Reviews

Fry's Electronics Complaints Summary

57 Resolved
61 Unresolved
Our verdict: Dealing with Fry's Electronics, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Fry's Electronics reviews & complaints 118

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6:32 pm EST
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Fry's Electronics misleading advertising and not sorry

I bought a Sony STR-DG520 on it birthday that was advertised as having "Auto-Calibration", both on the tag and on Fry's website. I opened it up and discovered that it did not have this feature. I was furious because that was THE differentiationg feature and the main reason I picked it over the competitors. I went back to the store but they would only offer me my money back. I filed a complaint with the BBB but the manager at Fry's, Scott Shapiro, played dumb and took weeks to respond. I went back to the store and saw the tag was still incorrect and took a picture of it. After being confronted with that, Scott offered a Yamaha stereo for the "current advertised price" of the Sony, which he claimed was $199. The actual price of the Sony was $149, the price I had originally paid. Scott obviously thought I was unhappy because I hadn't spent enough money. He claimed it was a typo but store managers don't make big mistakes like that. Now, months later, their website is STILL INCORRECT and grossly misleading! I got my money back and took it to Best Buy where the salesman was honest and straightforward.

Do not shop at Fry's. They will lie to you and then try to get even more money from you.

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Gene Beley
Stockton, US
May 31, 2009 12:22 am EDT

You're lucky you got your money back. Tonight they refused to give me my money back on a new Sharp 6100 BTU air conditioner I purchased just 8 days ago for our 28' Bayliner boat. The air conditioner was just a half inch too wide. We never even removed the AC unit from the box before my boat technician and I discovered my error. Because we live 50 miles from the Sacramento store, I couldn't get back any sooner, and thought I had 30 days. The first line in the Fry's return policy states 30 days, but when I tried to return it, they showed me, much farther down, they have a "get out of jail free" clause for window air conditioners that had them offering me a compromise of only a gift card. Like you, I do not want to ever buy another Fry's Electronics product again, since they do not understand how to treat customers. In the current Depression when no company is immune to major turn downs, it would be a real hoot to see this company go belly up. What goes around eventually comes around back to these type of companies. I hope to live to see them croak and enjoy the largest party in America from the millions of people they will have screwed out of billions of dollars. I urge everyone to write the attorney general of your state with your customer complaints and your legislators to create new laws, if necessary, to throttle back Fry's Electronics outrageous return policies and way of treating customers. Having been a former newspaper publisher in Morgan Hill, where billionaire John Fry lives, I recall how he built the largest golf course in America on his private property there without any permits. This type of arrogance seems to be filtering down through the ranks. Perhaps their personnel gets big Arrogance Bonuses!
-Gene Beley, Stockton, CA

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12:46 am EST
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Fry's Electronics warranty repair/replacement

Purchased a refurbished HP Pavilion laptop at 8:30pm, went to my car and checked out the laptop and noticed a film on the screen and some of the keys got stuck and would not rebound. Brought the laptop from the parking lot back into the store and they refused to do anything with it, would not fix it or replace it. Alex Gonzalez, Service Manager at the Anaheim, CA Store all but verbally accused me of doing something to the laptop when I simply open the package and tried the keys to make sure they worked, as you should do with refurbished products.

Not to mention I bought the 2 year direct replacement warranty and they would not help or do anything and could care less and the attitude of Alex Gonzalez, Service Manager, was appauling, completely uncalled for and rude and very accusatory.

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Sacaramento Frys shopper
Sacramento, US
Dec 01, 2012 5:34 pm EST

You should check the laptop IN THE STORE, not in the car. That is your fault good sir.

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laboy83
Riverside, US
Jun 29, 2009 4:32 pm EDT

i actually am having the same issue at the same location, the anaheim location. They have had my laptop in and out for a good year now and the problem is still unresolved. I have taken it to their service manager at their headquarters but even then, the response is extremely slow. I have also tried to deal with their store manager Robert Rachman. Have any of you guys gotten a successful response from them? I am at the point where according to their warranty they should replace my product, but they are refusing to do so. I am also thinking about taking legal actions. Please let me know what your status us, maybe we can work together.

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sam
Irvine, US
Feb 11, 2009 9:30 pm EST

I have my laptop sent in for service in the same store(Fry's electronics in Anaheim). It takes more than a year and they still can't fix my laptop. Since I bought my replacement warranty, they have to repalce my laptop if they can't fix it..but it tooks me another month waiting for the paper approval for the replacement. I keep calling almost everyday and the service manager, Evan, said he would give me a call back but he never did. I am very pissed off about their service and thinking about sueing them...

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2:44 pm EST
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Fry's Electronics Sent empty box

I placed an order for a bluetooth headset, about a week later I received an empty box, just 2 packing pillows and the invoice...no product. I called customer service, they said they would check on the order and get back to me. 2 weeks later I still hadn't heard anything, I called back again and talked with someone who said there was no record of my previous call but she would put in a claim for a lost order. Again 2 weeks later I had to call them, this time they said they will be issuing a credit because they no longer have the product in stock and would not send me an upgraded product for the original price. This is absurd, they probably didn't have any when I ordered it and lied about me calling...very frustrated and don't recommend anybody order from them.

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4:46 am EST
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Fry's Electronics fraud and scam

I purchased two Viewsonic VX2935WM LCD 20' monitors in Dec 2006 from Fry's in Arlington Texas with a $50 rebate on each one. Even though Fry's advertises one per customer the saleman who is on commission was very eager to sell me 2 monitors, one in my name and one in my Wife's name. Now I've received an email saying 'only one rebate per household.' Sure enough in 'fine print' it says 'Limit to one rebate per product offer per person, receipt, household and/or mailing address.'

This is a complete RIPOFF on Fry's part and I would not have purchased two of the same kind of monitors if I had know this when I purchased them. I was suckered by the salesman.

I complained to 'Mark' the manager at Fry's in Arlington today and ask for a $50 store credit. He said no way, my salesman did not do this to you. You should read the fine print. I told him you can't read it until you've already paid and got the receipt.

I WILL NEVER BUY ANYTHING AGAIN WITH A PROMISED REBATE. At this time I haven't received the rebate on one monitor yet, probably never. If I hadn't sent in the UPC code I would return one just for the hell of it.

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eliondemand
Arlington, US
Aug 22, 2014 9:30 am EDT
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Whatever man you tried to scam the system and got caught in the act. Don't try to blame Fry's for your idiotic mistake.

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12:03 am EST
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Fry's Electronics won't honor warranty

I've bought many things at Fry's over the years and have been moderately dissatisfied with the overall experience. This is the last straw though. I bought a notebook computer a little over 2 years ago from Fry's. At the time I bought a 3 year extended warranty. About 6 months ago the screen hinges on the laptop began to loosen. It got to the point that the screen wouldn't stay put. Finally the plastic hinge covers and face plate began to crack and bend. I took the laptop back to Fry's and the service tech just glanced at it and said "Nope, not covered. Warranty doesn't cover physical damage." I pointed out that the damage was caused by a manufacturer defect not by any action caused by me. He simply repeated his statement. I asked to see his supervisor and got the same line from him. I finally asked the supervisor what the warranty was good for and he said " Oh, if your hard drive dies or something." So the warranty is only good for certain things that they will decide on. I will never buy anything from them again.

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1:46 pm EST
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Fry's Electronics cheats & scam

I admit I missed the tremendously low price on the 52LG70 LCD TV by 15 minuets as the last unit rolled out the door as I was placing my order. HOWEVER! I was promised a raincheck by the Video Dept Manager and the next day the store manager called me and told me they will not honor their commitment!

IN CALIFORNIA I BELIEVE THAT A VERBAL COMMITMENT IS A BINDING CONTRACT!

I believe a LAW SUITE may be in order.

BE CAREFUL DEALING WITH FRY'S THEY LIE!

I just ask FRY's to do the "RIGHT THING" and honor their commitment and not cheat me out of the rain-check price on that unit!

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SnakeBliskin
, US
Sep 21, 2011 2:07 am EDT

First of all you agree that you missed the sale. The gave you a raincheck and then they CALLED you? The next day? The store manager? That actually sounds like pretty good service. They could have just waited until you returned some day and were prepared to actually purchase and THEN tell you they wouldn't honor it. I believe that 24 hours would be considered reasonable time for the store to notify you that they wouldn't honor a raincheck. Especially since they called you.

However, any business that cared about staying in business should honor that agreement even if it was against their policy. (I agree that they didn't do the right thing)

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rocky
, US
Feb 13, 2009 6:36 pm EST

bought a returned motherboard thought i was getting a deal. Opened the box to install it and found the processor socket pins were bent and broken. The label on the outside of the box stated that the board had been tested and was good. they refused to take it back because it was "DAMAGED" Buyer beware i refuse to buy another thing from them and will warn anyone that asks that they are only interested in profit and dont give a dam about doing the right thing..

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John
Stockton, US
Dec 10, 2008 1:13 pm EST
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u should have gotten proof of raincheck or something on paper.

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12:24 pm EST
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Fry's Electronics scam and cheating

We purchased a brand new Apple G5 Power iMac on January 8, 2006. Or so we thought. It was a demo and it didn't work so we took it back. On January 9, 2006, they gave us a brand-spanking new machine. We went home and registered it. On January 3, 2007, realizing the one year warranty was about to expire, we bought an Apple Care Plan through Apple. After receiving it, we tried to register it. No go! Apple told me that this iMac had already previously been registered on December 23, 2005! I contacted Frys who told me that resetting the purchase date was a simple matter. It took him two weeks to tell me that there was nothing they could do. They were not able to reset the date and Apple would not budge. I contacted Apple who told me the machine had been registered TO ME on December 23, 2005 and that they would not honor the Apple Care Plan. I faxed copies of all receipts showing the purchase date to Frys being January 8, 2007. They refused. What they did tell me was that this particular machine *should* have been sold with a Limited Warranty AND that if an Apple Care Plan was going to be purchased, it MUST BE PURCHASED AT THE TIME OF THE ORIGINAL SALE! In other words, they sold us a used machine, backdated their records to register it to a date several weeks before we actually purchased it, and failed to disclose to us the rules Apple imposed on purchasing an Apple Care plan for this machine. We were just stunned. We won't be buying any more Apple machines from Frys. But I will be pursuing them about this fraudulent and deceptive practice. Old habits die hard, and what haunted this company years ago has come home to roost. Shame on you Frys. I'll take this as far as possible.

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Steven Gourley
, US
Feb 09, 2019 2:25 pm EST

I just got a "phishing" call from "Visa" about charges supposedly made at Frys. I found absolutely no way to get hold of Fry's. Their general number [not toll free] is busy, and they have no emergency number or any number dedicated to credit card fraud, information or any other way to contact them about possible fraud.

What kind of place is this?

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Juan hely
, US
Jul 30, 2018 4:59 pm EDT

I love Frys company because i received my products and it's new original products! Thanks alot Mr Sisk

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jose9211
San Diego, US
Oct 11, 2009 11:47 pm EDT

I bought a GQ Zx-5580 in fry’s and in 5 months had to take it for repair I have a year extended guaranty on it
They gave me a loaner, after 2 months went to pick it up was with me for less than a month took it to fry’s they gave me a loaner again 3 months they called me went to get it had it with me for a week took it back gave me a loaner again this time was like 1 month when they call me to pick it up had it for a wile took it to the store for repair a month later went to pick it up this time I try it in the store did not work so I was going to live it in they told me the warranty expire that for the good of him he was going to fix it but I will not get a loaner that is when I realize what was happening and I question too many times been in the shop I was told the day I bought it that 3 times repair and you get a new one, this time this guy tells me that the 3 times repair has to be the same thing and they had to replace the mother board only 2 times when I had it back still did not work so after that I decided to open the computer an fix it my self I will never buy the extended warranty at fry’s I feel they rip me off they kept me quiet with the loaner because I did not think that extended warranty was going to expire I will not buy a off brand computer with this guys maybe not a computer any more.

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jacob daniel mcnabb
,
Nov 16, 2008 5:28 pm EST

frys campbell is as dirty as their store manager!
two faced store + two faced manager = 4 faced business.
do not shop here! they will lie to you just to make money

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9:29 am EDT
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Fry's Electronics pathetic service

Last Christmas I ordered product from Frys, They ship via DHL, well the package got misdelivered by DHL and DHL admitted fault and stated they contact them for a claim.

Well instead of being a model company and reshipping the lost items, They kept dragging their feet about it. So I contacted Chase and initiated a credit card chargeback.

A Henry Everson contacted me via home phone and told me I stole the product from Frys and He refused to reship the product and told me I was facing criminal charges, What a crock.

Anyways months went by and I finally responded via a formal letter and was conatcted by their loss prevention that the matter was resolved and I would hear no further action on the subject.

So I tried to place an order with them the other day and was told via a phone call by the same Henry Everson that Frys no longer wanted me as a customer unless I paid the money back I supposedly owe them?

Good News, Tower.com is .50 cheaper than their items so I have since gone that route and I am advising people to be leary of their shipping practices as DHL signs for packages and leaves them where ever and you are responsible for them. Unfortunately Henry, I don't live in California and the laws are a little different here.

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OldGrouch48
Franklin, US
Feb 06, 2010 10:28 am EST

I have to agree with pat the bat. Why on earth would you want to ever spend another red cent with those idiots after all that b.s.?

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pat the bat
stinky, US
Sep 21, 2009 5:35 pm EDT

why would you place another order with them if your not satisfied!

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3:16 am EDT
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Fry's Electronics they are not honoring their raincheck

On Memorial Day weekend, I went to Frys to look at Samsung ln52a750 TV. It was on sale for 2500. It was a great price, but they were out of stock so I asked for a raincheck. The sales person creates one for me and wrote down the number for me on his card. I asked if I should get a copy and they said there is no need.

1 week later, I call Frys to see if they had the TV in stock and they said no. I asked if my raincheck was still in the system and they said yes. I continue to call week after week to see if TV was in stock and if my raincheck was in system. Each time I was told that it's not in stock yet, but the raincheck was there.

5 weeks later, they said it was in stock so I rushed down to the store. When I get there, all the sales people were busy so I asked someone standing at the central desk they had in the TV section if he could help me. Turned out that he was the manager of that area. I asked if the TV was still in stock and he said yes and it's selling for 2899. I then told him I had a raincheck and gave him the number.

He looks in the system and tells me I don't have a rain check. I asked him to check again since I have called every week for 5 week and was assured that it was there. After pounding on the keyboard for a while, he pulls it up and says the rain check was for 2899. I looked at the computer screen and noticed that the create date for the raincheck was today's date as opposed to Memorial's date. At this point I asked for another person to help me. He went and found the original sales person that gave me the raincheck.

As they were walking back, I see the manager whisper something to the sales person. When the sales person gets back to the computer, I ask him to pull up the raincheck. He said his manager did that and it's for the same price. I told him the one he pulled up had today's date on it and ask him to try again. He refused even though I asked multiple times. He also said if I had a rain check they would have printed me a receipt. The sales person pretty much refused to do anything except saying there was nothing he can do.

I left the store and felt like Frys purposely didn't want to pull up the raincheck because they figured that the TV was a hot item and they were selling like hot cakes at without the discounted price. There is no way that after calling every week for 5 weeks, suddenly the raincheck was not there.

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Rafael1972
, MX
Nov 18, 2012 11:02 am EST

This store doesn't seem to know what they are doing! I pre orderd a product and it is not until the very day of the release that they realize they didn't order enough of the product to fulfill the orders that were placed two months in advance! Your lack of seriousness and costumer commitment completely sucks!

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jean davis
merced, US
Dec 06, 2010 3:21 am EST
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Rebate forms unobtainable from website. Multiple phone calls with extremely long waiting period with NO result.
Please do not buy from Fry's Electronics, they are scamming people with fake mail-in rebates. Also, extremely poor service.

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thundergarza
Albertville, US
Jan 24, 2015 12:37 am EST

Same here ordered TV online got a confirmation for pickup when went the next day for pickup they could not find my TV. The store was 25 miles from home as it was the only store with the item in stock. They gave me a rain check but till today they will always say the TV is not in stock even though their online stock checker shows it is in stock. No more Fry's just wasted my time and gas. And they don't sell anything at a good price either you can buy any computer parts from newegg.com for atleast 10-20% less.

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SS100
, US
Jan 17, 2015 9:10 pm EST

I had similar situation where they did not honor the rain check for a tv. When I went there, I found customer service to be very unfriendly who routed me to cashier, cashier sent me back to customer service, which sent me to AV department. AV department send me back to customer service.
Very dissatisfied with Frys, will never buy anything from them again.

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Fry's Electronics no warranty repair

Purchased a HP 20" screen laptop on Dec 17, 2007 at the Fry’s store in Fountain Valley, California, with an extended Fry's warranty... I submitted the laptop for repairs under my extended service warranty on March 5, 2008 to the Fry’s service repair in Fountain Valley, California.

It is now June 12, 2008 over 90 days has passed. I have not been able to get back my laptop repaired or not been able to be given a credit to purchase another laptop. I have been going to the service department asking for the status...each time they have an excuse why it has not been repaired. Last excuse was since early June, the Buyer at corporate since May 9, 2008 has not followed up on the replacement laptop, nor issued me a credit to purchase another laptop. I asked the service coordinator to return my money in form of a credit. She said the store manager who could make that decision is on vacation and the assistant manager has irregular hours (she was not there today). Also repair coordinator could not get the senior service manager Mr. Browning to return her phone calls.

I have filed a complaint with the Better Business Bureau and a complaint to "Randy" the President of Fry's Electronics in San Jose, California.

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perryy
cavecreek, US
Mar 01, 2014 9:12 pm EST

I TOOK MY DESKTOP TO FRYS ELETRONICS FOR A BAD FAN IT TOOK THEM OVER A MONTH TO GET IT BACK TO ME AND WHEN I DID GET IT BACK THE QFAN ISNT WORKING I TOOK IT BACK AND THE REPAIR GUY SAID THE FANS ARE WORKING AND I TOLD HIM THE FANS WORN LIKE THEY WERE WHAN I GOT IT (under 3 year warrenty)I THINK THE COMP REPAIR GUYS DONT REALLY KNOW WHAT THERE DOING...ASUS THE MAKER OF MY COMPUTER SAID FRYS ELETRONICS IS NOT ASUS CERTIFIED...SO HOW CAN THEY SELL ME A WARRENTY ON A CP THERE NOT CERTIFIED TO WORK ON...IM GONA SUE SUE SUE SCREW THEM...

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tinkerbell231
, US
Jul 28, 2011 4:26 am EDT

i have the sames experience with my laptop Ive took my laptop so many times to the frys to fix like 5 times told of 6 months just to tell me that they gave me a ues laptop.the manager gave me my money back .i bought a new laptop at bestbuy and with this laptop i do not have any problem at all .

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sucrdbyfry
Bolingbrook, US
Mar 23, 2010 10:41 pm EDT

I had the sames experience with my laptop...after about 5 trips to frys and about a total of 8 months in sent out repairs...I decided to never shop there again (this was after cursing out about 3 different managers). The return department is also a joke

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Relic
Renton, US
Nov 02, 2009 4:05 pm EST

OK, so I've been to Fry's. I don't know many people who haven't at this point. At first, I thought a cheap place to get electronics would be great. I even went so far as to buy a computer there. And as I'm not much of a tech person, I bought the 5 year warranty. That was less then two years ago now, and I've had to have it in no less then six times for service and repair. Up until this last time, they "allowed" the warranty to cover the issue. Now however, they claim I have to pay them a seventy dollar "fee" for looking at the machine.
When they called me to let me know it was ready, the person that I spoke to, "mike" told me that it would be $59.99 to reset it to factory conditions, I explained I could in fact manage that myself. He then tells me, well in that case we'll have to charge you $69.99 for looking at it. Not happy with this turn of events, I hung up, and called "mike's" manager. He told me he would look into this matter, and call me back. 72 hours later, I call him back. He's called "Tuck". He tells me he's "super" busy, and that he'll call me back in thirty minutes. Which he then doesn't do. So, after an hour and fifteen minutes, of waiting, I call him back. He tells me, " We don't have a choice in charging you the $69.99, it's policy." Really? Policy to screw over your customers who actually paid the exorbitant fee for warranty? Let me guess...the interest rate on your fry's card starts at 45%? That's the mentality this manager seemed to have. Anything to screw over a customer.
Horrible service I can deal with...but blatant fraud? Really?
How does this company keep a business license in any state with this level of fraud and deceit?

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Kimberly
,
Aug 04, 2008 4:37 pm EDT

My dad purchased a laptop for me 3 years ago and bought a 5 year warranty for 500 dollars. My laptop had a problem, so I took it to the fry's electonic store in San Jose, Califonia on April 27, 2008.

As a student, I still have not yet received my laptop. Everytime I call the service to check on the stutus of my computer, they always give me the same excuse "it is still shipping to the store." I believe that I have called more than ten times for the status of my laptop, and as usual, they gave me the same "reason" why my laptop is not finished.

It is now August 4, 2008 and i have once again called for a stutus on my laptop. Their excuse was the same. So I asked for the manager and for a slit second, they said that the manager is busy and is not available. So I called customer relationship, the headquaters of the office, to file a complaint. However, the man said that I had to talk to the store manager and file a complaint with that person. As mentioned earlier, the manager that I wanted to talk to was "busy."

So who do I talk to and what do I do about this problem? Since the customer relationship, and the manager refuses to talk to me, I would have to go to the news reporters and the the L.A. Times, the O.C. register, or the city hall to file a consumer affair complaint or anywhere, so that other customers, like ourselves, do not have the same problem.

This wait has been to long and I have to go to school soon without a laptop. I believe if I just wait and sit around doing nothing about this problem, then I still wouln't have my laptop. It's time to take control over the "customer service" and show them what REAL customer service is.

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Duane Kois
,
Jul 25, 2008 10:14 am EDT

I have the same problem with FRY. They have had my GPS Unit since 21MAY and keep telling me that they can not do anything to make the repair go faster and I just have to wait . I have the FRY PG that I paid for but they claim it is no good for this issue?. I would like to file my complaint with the General ATTY office in IL for consumer Faud!
They sell you the goods but they do not fix them and lead you to beleive that they do. These guys should go out of biz. I hope others out there will see this and join up to get FRY to do the right thing. FIX or replace the product within a time frame that is real!

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11:17 pm EDT

Fry's Electronics fry's make $15 problems at $700 cost

On 5/21/08, my computer's power was suddenly off. I brought my computer to Fry's repair center for check out at priority service.

After 6 days of painful waiting and $678.86 - ($364.87 refunded) spending on the repairing + (software and harddrive after my harddrive was crashed by improper procedures).

75% of MY 7 YEARS VALUE DATA LOST, most of my kids from elementary school - middle school - High school pics lost by this improper handling of my computer.

The MOST IMPOTENT ISSUE in this complaint is my computer power off coursed by A $15.00 POWER LINE, they did not advice me for this small failure, instead of they keep doing the service without backup my data and coursed my data permanent lost.

I am writing to you for this issue, because I don't think a good business would do this to customer by not telling customer the simple course of the problem, instead of to make unreasonable money from this small problem at customer's painful cost.

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Fry's Electronics the worst black friday and customer service

I would like you to know one thing first. To me, officially Fry's has the worst costumer service I have ever received anywhere.

For the kind of attitude I received, Fry's will never get mine or my friends' businesses again. I will make sure to tell all the people I know to not shop at Fry's, unless someone can prove to me that Fry's is still worth our business again. In fact I have already told both of my parents and my best friend.

This all started from waiting in line outside of your store on Thursday afternoon at 5PM, 12 hours before the Black Friday sale, with some friends because they needed some computer parts to build new computers fast enough to play the latest PC video games. I joined in only because I thought it will be a fun and memorable experience. In fact, the GPS I want is on sale for $100 at Staples but I was willing to get the same GPS at your store for $150. The last GPS I had was also purchase from Fry's. It was stolen from my car a year ago. Yes can see I was not in a hurry to get a new one. I joined in the waiting line for fun, I thought.

This wasn't the only time I went to a Fry's Black Friday sale though, but this is for sure the worst of all my experience related to spending money.

I won't say too much about the people cutting inline in during the last hour before the store open at 5am. I was told the other stores hand out order numbers to avoid cutting. Not at Fry's. This is a customer consideration suggestion not a poor service complain.

Another thing, please don't let so many people in the store at once. I am sure it's against government regulation to have more than the maximum capacity of people allowed in the store. My friend had a bloody finger and didn't even know how. I was run into many times by the carts. Carts were going over my toe, hitting my back, bumping into my legs. There were many dead ends where there are many shipping carts just stuck. The aisle could have allowed 2 shipping cart through but not with piles and piles of products on the floor in the middle of the aisle.

Anyways back to my reason of writing you. It was very bad experience at 550 E Brokaw last Friday, but nothing compare to how I was treated badly again on the following week.

I made 2 purchases on 4 receipts (One made in the morning then I went back to yours store again at night to make my 2nd purchase)

3 items in 1 receipt

2x 1 item in 1 receipts

20 items in one receipt

Plus 6 Mail-in-rebate with 3 requiring the original receipt

In total I spent around $2800 in your 550 E. Brokaw store last Friday, 11/28/2007

(That is more than sum of the money I spent on entertainment this entire year)

Saturday

Not only the check out line at the casher was a total mess, I discovered the next day I was short of 1 receipt for the monitor I purchased, which of course I need a receipt for the rebate submission. The casher somehow decided to ring up my 3 items on 3 different receipts because she wanted to help other people behind me while she waiting for someone to bring my items from the storage. My point? I need that receipt that was never given to me.

Monday

I discovered that to be able to obtain the mail in rebate, I have to include in my submission my original sales receipt or bill of sale must be either typewritten or computer generated.' How in the world can I get all my rebates back if I purchased a total of 20 items on one receipt with 5 mail-in-rebates for the total of $275 in rebate. Sadly, 3 out of my 5 rebate needed the ORIGINAL SALES RECEIPT. I need to have the original sales receipt. That I concluded.

Wednesday

I was at the San Jose Fry's tonight around 9PM.

So I went back to your store other following Wednesday, after work to get additional receipt for my rebates. I was sent to the customer service counter #53. A lady wearing a red sweater asked me what I need. I told her I need the original sales receipts.

For the following reasons is why I need the help from customer services rep.

1. I was never given the original sales receipt for the monitor I purchased, only the rebate mail-in-receipt. (The casher lady mad me pay for my items in 3 individual times because she said she could help the nest customer while I wait for my items from the stock cage behind the counter) Because of that she got confused and gave me one less receipt then I should have received.

2. On the receipt that I purchased 20 items with, I need 3 original receipts, including the one I have to receive my mail-in-rebate money back from the manufactory. I, of course, have only ONE original receipt.

3. The only reason I spent so $2800 on 11/28/2007 in Fry's is because things were on sale. If the rebates are invalid, these items would cost more than the normal market price. If the store knows about this, the store should have done something to prevent customers from a scam. If the store didn't know, the store should help the customers to obtain the mail-in-rebates by printing the additional receipts.

This is what Selina Avila, the customer services rep, told me.

1. We don't print out receipts for rebate purposes. It is in our policy.

But when I ask to see that written policy, she doesn't have it. She pointed to a receipt request form that says 'Reason Needed: Warranty Purposes Only' But where does it said it's against the Fry's policy to give customer sales receipt for obtaining rebate?) What if I was never given one of my receipts?

She told me many other customers had already came in today with the same problem. She can't help me. So it wasn't just me. It was all the people who purchase that day. She could have reflect that to her supervise and get me an answer. But no she say no. She said if I want, I can ask the supervise myself tomorrow.

2. She said yes she can see these rebate receipt says they will only take original sales receipts but I should have know better.

There was no warning of rebate items needed to be on different receipts. Anywhere. The ad said one rebate per customer not one receipt per item.

3. I should have check out each of my rebate items on different receipts in.

Maybe what I should have done is not even purchased from Fry's. That would have solved the problem. Is she insane? I can't remember which of my 20 items needed rebates. Are customers expected to know EVERYTHING in Fry's now? Why did you hire workers who can't help customers?

First I was hurried out of the check out line on 11/28/2007 by the white haired store manager, who I didn't write down the name of, but at that time I wasn't THAT angry yet. He constantly came over to the casher station and asked the casher why we were so slow. According to him, I was 'holding up the casher time for 5 other customers' The casher lady didn't do anything wrong. She wasn't slow. I just had too many items she had to get from the back counter. On top of that the customer next to my counter had a big microwave on the check out desk and a 45+ large screen TV on a cart next to me, it was almost impossible to see my casher and hand her my items.

I want you to know Lorraine [censored] at register 6 was a good casher from start to finish. At that time we were at the corner register where half of all the customers from 86 casher desks come through this corner casher to exit the checkout area to the exit door. It was noisy; I can't see much of her I had limited desk area to work with, but still she was polite.

Ok I understand. If the rebates require original receipts, I should have paid for the items individually. However, how would I know these rebates needed one original receipt for each of them? The rebate forms were not made available before we purchase these supposedly on sale items (since if the rebates are all a big lie we might have paid more than the fair market price). The only way to act on this is if I read the rebate receipt on the spot and hold up the entire line of customers behind me, then make my way to the return desk and return these items then only then, wait another 2-3 hour in the casher line to pay for these items individually. There where no fine print in the ad or in the store that tells me the restrictions before I make the purchase.

If Fry's know these rebates are going to be rejected if not submitted on original receipt why did your store advertised the items in the after rebate price? I have one original receipt not 3. I cannot possibly get 2 out of my 6 rebate back. I hope a store as big as Fry's is not using these tactics to trick customers into buying. This is against consumers' rights.

4. If my mail-in-rebates don't come back after 12weeks, I can come back to Fry's to let the store know about it. She could call the manufacture to let them know about Fry's policy. Yes. only after 12week after I am rejected out of my Black Friday Discount will she do something. But of course she can't promise anything.

After 12 weeks of waiting for the mail-in-rebates? If the rebate clearly printed say submissions must be submitted with the original receipt. It is a policy. If the lady wearing red told me it's against their policy to print receipts for customers but with no policy in writing to show me, it is not a policy. She was just unwilling to help.

5. She also told me, if I didn't receive the proper receipt I never should have made it past the checking point before existing.

Well, I did but the person at the door looked at all my receipts, but didn't say anything and made a mark with a highlighter on my receipt and told me I am good to go. So it is my fault to leave the store without all the receipt? I had too many receipts in my hands. Are the customers expected to do everything now even when the store worker didn't do their job? I don't know if the person at the door is checking be for sure not for the store's protection or the customers' protection

6. Fry's won't loss money if the customer gets an additional receipt printed or not.

Actually I really wonder if Fry's profits from all the mail-in-rebates that will be rejected because Fry's didn't say the mail-in-rebate items that require the submissions to be on individual original receipts. That is very unethical.

7. About the one item where I never given the original receipt only the mail-in-rebate receipt, she said no at first but after much fighting with her for another 20 min or more, she agreed to request that receipt for me because I never got the receipt.

BUT, if you can request that receipt for me, can't you do that for me for my other 2 mail-in-rebates that require the original receipt? I know she had the power to request the receipt and help me out, she just didn't want to.

8. As if this isn't a bad enough experience for me, knowing I am going to be cheated out of the money I thought I save by choosing Fry's, I can't find her name tag to report her bad attitude.

I know Fry's workers always wear name tags. She told me if I want to complain talk to her supervisor who is, of course, not working at the time. So all I got was the contact information on the supervisor, Cecilia Alvarez. I was wondering why this lady in red sweater didn't have her name tag. I even thought maybe she is Cecilia Alvarez, the supervisor who might be too chicken to take to me about the Fry's no original receipt policy. I didn't even bother to ask this lady in red sweater her name; I knew she would just make something up. I knew. So I wanted to leave right then but my friend who came with me to Fry's to buy the same monitor I purchased last week. He saw it at my house and decided to get the same one too. So I went with him to the casher for check out.

The one good thing in the whole trip back to Fry's after 11/28/2007. is that we were pointed to register #34. The lady wearing the red sweater was sitting right behind this very cash register. She was wearing a name tag. Not when I was talking to her earlier. She clearly was wearing her big white name tag. But, I can't see her name. I want to let you, Randy Fry, know she purposefully remove her name tag at one point while she claimed to get the request form or the pan or ask someone something. She clearly is wear the require name tag now. She knew I was going to reflect badly of her. She purposeful did it. That is very very shameful.

I want you, the owner of Fry's Electronics, to know Selina Avila needs to improve her customer service skills and attitude toward customers. (However if the name is wrong I would be lost again because the only way I can get her name was to ask the casher what is the name of the lady wearing the red sweater) If he lied too, I think your company is really really mess-up.

I want you to know, because of her you just lost me as a customer and all the people I know. Ask you can see I am angry enough to type this letter to you and I want a reply from you. A proof that said you read this letter and that the lady in the red sweater or anybody else in your management team didn't snitch this letter before you can read it. I have in general lost my interest in Fry's. Maybe you can do something to improve this store you created. Please let me know. If I never get a reply back from you, I know, and all my friends will know too that Fry's is not a place worth shopping at. This store is a joke.

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John
Stockton, US
Dec 10, 2008 1:30 pm EST
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They should have checked your reciept before you left the door like the always do.
What you can do:

1. Return the item at the return counter.

No reciept? You can always look it up with your phone number, customer number, CC, or debit card.

2. Complain to the Person In Charge.

I doubt they will do anything for you.

3. Talk to the store manager.

If you're lucky enough for them to say that he/she is in. If you must, you can try to directly go to their office next to the computer service repair.

4. Complain with the President of Fry's if all fails.

I doubt he will have time to check your letter.

Good luck!

D
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Dennis
,
Jun 11, 2008 3:30 pm EDT

I’m not sure who to bring this serious issue to as it is clear that the customer service people at store # 20 in on Thunderbird Road in Phoenix are only dedicated towards preserving their own self interest and are not at all customer service oriented. I would like to hope that there is someone within the Fry’s Electronics Corporate system actually cares about their customers but I’ve not yet found one. I will never be shopping at Fry’s Electronics for computer components ever again. Any potential savings on such purchases is simply not worth the loss of dignity at the expense of Fry's unethical return policies.

I tried to return 2 items on 6-11-08 that I had purchased on 6-10-08 and from the moment I was received by the customer service staff, the entire experience turned negative going from questionable to completely inappropriate for anyone dealing with customers. I know that this is only my word against someone else’s but I have no reason to fabricate or embellish the facts here as this is not my way I am a very busy person who does not have time to be dealing with defective computer components.
The events are as follows: (It should be noted for the record that I’ve been building personal computers for approximately 8 years and am very seasoned in such matters so the following hardware issues that transpired are not a result of any wrongdoing on my part.)

On 6-8-08 I picked out a computer box from store # 20 in Phoenix and asked the sales staff in that part of the store to help me with picking an appropriate compatible motherboard, CPU, fan with heat sink and memory. The gentlemen who picked all these components for me was very polite and extremely helpful in providing me with the needed components. That evening, I successfully installed the CPU chip to the motherboard, locked it down and installed the fan /heat sink to the CPU chip. The following morning when I proceeded to install the motherboard into the computer box, I discovered that the motherboard with the installed CPU and fan would not fit into the box because the fan was too large and would not clear the PC box’s power supply. The more I examined this, the more I realized the incompatibilities were beyond my control with the components that had been picked out for me by the Fry’s sales staff.
Since I wanted to keep the particular PC Box (for spatial reasons), I decided to return the motherboard, CPU and fan and start over by purchasing more compatible components for it. This should have been simple enough when I reached the service counter at the store but it became clear right away that the staff was going to be resistant to that and their behavior towards me and their conduct regarding the matter was completely inappropriate. The entire time I was at the service desk I was kept in the dark as to what was going on while the staff was talking about me right in front of me while I was within hearing distance.

The store employee personally took the chip off of the mother board right in front of me without properly releasing it from the board. The release mechanism had never been used when she pulled the CPU chip off of the board. She then proceeded to claim that they would not accept the chip back because of bent pins on the chip. I properly installed that CPU chip the night before without incident or complication. I could see where this was going as I was being set up to not be able to return merchandise that I had not damaged to begin with. I would have had a hard time believing that something like this could really happen to a customer if it had not been happening to me on this occasion.
At this point, my concern level rose as they also refused to accept the motherboard back on a ridiculous technicality because of a so called missing I/O plate. When I had opened the box at home the night before, the only items in that box were a motherboard, a documentation manual, a chipset support DVD, some IDE cables and a couple of SATA cables. As far as I was concerned, that was everything that was supposed to be in the box and I did not know any different. When I told them that the box did not have an I/O plate in it when I opened it, they only further protected their self interest by opening another motherboard box to show me it’s contents. The only thing this proves is that the box they opened had an I/O plate and they were further setting me up to not be able to return the merchandise. At this point, I realized that insulting the customer is standard operating procedure at this store and that they avoid servicing the customer at all cost in such matters.

When I demanded to see the store manager, things only got worse as the only thing he did was to back up his employee in the matter and tell me that I had signed a legal binding contract indicating that everything was intact and undamaged upon purchase the night before. This is ridiculous as no such inspection takes place at the check stand when the clerk presents customers with a multipage document to sign indicating that nothing was damaged at the time of purchase. The motherboard box is sealed and tied shut at the time of purchase and the customer would not be in a position to examine it till they get it home and open it. The fact that it was missing an I/O plate when I got home is not something that I would have caught and the store’s refusal to take the product back on the basis of that plate means that your return policy is not worth the paper you force your customers to sign when they make a purchase.
As such, I’ve been fleeced for $85.00 for a processor chip that one of your customer service employees most likely damaged as a result of her incorrect de-installation and $74.99 for a motherboard simply because it never had an I/O plate to begin with. As a consumer, I am appalled that I was treated so rudely and inappropriately by the customer service staff. When I originally made the purchases, the sales clerk was clear about telling me that I had so many days time to return the merchandise. That is the most that is explained to Fry’s customers by the sales clerks. However, I had no clue that Fry’s plays such games with its customers to avoid product returns. I will not make the mistake of throwing away hard earned money at Fry’s Electronics ever again. This extremely negative experience has taught me that the store’s staff at this location is interested only in preserving their personal self interests over the needs of the customer no matter what the cost to the companies’ integrity.

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Fry's Electronics I will never order from fry's again

It is a simple thing - I ordered a cable that was essential to retrieving data I needed for work and specifically asked for Saturday delivery (I was working all weekend). They failed to deliver and frankly, appeared to could have cared less.

They did refund the money (once it returns of course...never mind they cost me a ton of work and simply failed on a very simple thing...).

I should have ordered from Amazon or anywhere else- they've never failed to deliver when needed. I simply cannot believe such a simple thing as Saturday delivery gets screwed up... I will never order from Fry's again.

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Fry's Electronics cannot get off the email list

Hi, I cannot get off the FRYS (Outpost.com) email list, they keep sending me spam even though I have email, and called them in person requesting that they take me off this list. I would never buy from them again, yet they keep emailing me spam. My advice is to never, never, give them an email address and not deal with FRYS (Outpost.com). Thanks, Ed Smith.

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Fry's Electronics - very rude customer service

The customer service in Fry's is very rude and uncalled for. Once I was looking into a product; the box was open and pulled it out to see what the product looks like. I did not opened the box, it was opened already, but one service guy comes and tells me -- " the cameras up there are noticing what you are doing, you might be caught" -- I got the impression...

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Fry's Electronics refused to repair my monitor stand

Hoping anyone could offer me any advice on this problem that has me so upset and I don’t know who to turn to for help.

I purchased a Samsung Monitor on November 27 2005 at the Fry’s store in San Marco and bought the extended warranty, total amount was, $680.60

On January 5, 2007 I brought the monitor to the store for repair of the stand, the monitor can swivel to vertical on its stand, and can be adjusted to higher position. I was provided with a loaner according to my contract and I was told it would take 4 to 6 weeks, the worse 8 week. I called many time at the beginning of March and finally on March 08-2007, I was told they would try to find out where the monitor was and call back, I never got that call back, I had to call back many time before I was able to talked to Lucia in repairs, she told me I would have to talk to the service manager, she said the company had talked to him about it, she transfer my call and the manager that told me the company had ship the wrong monitor and would not be sending mine till Fry's return the wrong one, it should be back in 5 days, a week later I call back and I ask to talk to the store manager name Milam Williams, he said he would check and call back, he DID call back told me the exact same thing I was told the week before, about the company sending the wrong one, etc. he told me he would have one of his tech check into it and call me back, I never did get a call, I called on 19, and left a message to Milan William, later that day I receive a call from a lady calling on his behalf, she said the company had send the wrong monitor and would not send mine till they get it back (familiar), she couldn't not give me any more information, that's what she had been told to tell me by the manager. On 3-28, AM, I took the loaner monitor to the store with me wanting to get my monitor or one like it as stated in the warranty contract, the Lady in charge could not help me, she walked me to the service department, I was told by the repair man the Monitor was in San Jose, I told the repair man I would not leave without my monitor or one similar that I waited long enough, he walked me to Milam William office, he said he didn’t know anything about my monitor, he did said he would check and call me back that day, RIGHT, I did not get a call that day. On Friday March 30, he call he said he had check and the monitor should be at the store later afternoon that he would call me back when it get there, I never got that call. I got a call from him on 4-6 he’s telling me the monitor is there but not fix and they would not fix it, that the warranty don’t cover the stand, that is was not part of the monitor, It took 3 months and one day, with me having to call time after time, and lied to many time, giving me the run around just to tell me they will not fix it. I contacted the Better Business Bureau, I received and email they had send the complain to Fry’s company. I’ve made call to the company in San Jose, I send letter to the owner of Fry’s, never had a reply.

This has been the worst experience I ever had dealing with a company, and I will never buy anything there again.

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dirtblack
Phoenix, US
Apr 23, 2009 3:11 am EDT

I don't shop at Fry's much for obvious reasons. When I see a good deal on things that are most likely to have not been returned or simple things such as fans and screws, wires, network cables or dvd's. Once in awhile I'll get a bad fan or find something a week later at a better price. I send in my girlfriend to the store to take care of my dirty work. She's a real Bit** and anyone crosses her path doing a return will wish they never met her. She's already mad at waiting so if they give her any flack she's on them instantly. It's fun to stand off to the side and watch the little monkeys dance around her, they try to win but after a few minutes they know to just give her what she wants.

I buy quite a bit of computer parts and also work on others computers. To be honest you can always find a better deal online even with shipping costs. Most large online stores have great return policies and stick behind what they sell. I always have good luck online.

D
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Dennis
,
Jun 11, 2008 4:03 pm EDT

I’m not sure who to bring this serious issue to as it is clear that the customer service people at store # 20 in on Thunderbird Road in Phoenix are only dedicated towards preserving their own self interest and are not at all customer service oriented. I would like to hope that there is someone within the Fry’s Electronics Corporate system actually cares about their customers but I’ve not yet found one. As such, it is with regret that I and my associates will never be shopping at Fry’s Electronics for computer components ever again. Any potential savings on such purchases is simply not worth the loss of dignity experienced for what should have been a simple merchandise return.
I tried to return 2 items on 6-11-08 that I had purchased on 6-10-08 and from the moment I was received by the customer service staff, the entire experience turned negative going from questionable to completely inappropriate for anyone dealing with customers. I know that this is only my word against someone else’s but I have no reason to fabricate or embellish the facts here as this is not my way I am a very busy person who does not have time to be dealing with defective computer components.
The events are as follows: (It should be noted for the record that I’ve been building personal computers for approximately 8 years and am very seasoned in such matters so the following hardware issues that transpired are not a result of any wrongdoing on my part.)
On 6-8-08 I picked out a computer box from store # 20 in Phoenix and asked the sales staff in that part of the store to help me with picking an appropriate compatible motherboard, CPU, fan with heat sink and memory. The gentlemen who picked all these components for me was very polite and extremely helpful in providing me with the needed components. That evening, I successfully installed the CPU chip to the motherboard, locked it down and installed the fan /heat sink to the CPU chip. The following morning when I proceeded to install the motherboard into the computer box, I discovered that the motherboard with the installed CPU and fan would not fit into the box because the fan was too large and would not clear the PC box’s power supply. The more I examined this, the more I realized the incompatibilities were beyond my control with the components that had been picked out for me by the Fry’s sales staff.
Since I wanted to keep the particular PC Box (for spatial reasons), I decided to return the motherboard, CPU and fan and start over by purchasing more compatible components for it. This should have been simple enough when I reached the service counter at the store but it became clear right away that the staff was going to be resistant to that and their behavior towards me and their conduct regarding the matter was completely inappropriate. The entire time I was at the service desk I was kept in the dark as to what was going on while the staff was talking about me right in front of me while I was within hearing distance.
The store employee personally took the chip off of the mother board right in front of me without properly releasing it from the board. The release mechanism had never been used when she pulled the CPU chip off of the board. She then proceeded to claim that they would not accept the chip back because of bent pins on the chip. I properly installed that CPU chip the night before without incident or complication. I could see where this was going as I was being set up to not be able to return merchandise that I had not damaged to begin with. I would have had a hard time believing that something like this could really happen to a customer if it had not been happening to me on this occasion.
At this point, my concern level rose as they also refused to accept the motherboard back on a ridiculous technicality because of a so called missing I/O plate. When I had opened the box at home the night before, the only items in that box were a motherboard, a documentation manual, a chipset support DVD, some IDE cables and a couple of SATA cables. As far as I was concerned, that was everything that was supposed to be in the box and I did not know any different. When I told them that the box did not have an I/O plate in it when I opened it, they only further protected their self interest by opening another motherboard box to show me it’s contents. The only thing this proves is that the box they opened had an I/O plate and they were further setting me up to not be able to return the merchandise. At this point, I realized that insulting the customer is standard operating procedure at this store and that they avoid servicing the customer at all cost in such matters.
When I demanded to see the store manager, things only got worse as the only thing he did was to back up his employee in the matter and tell me that I had signed a legal binding contract indicating that everything was intact and undamaged upon purchase the night before. This is ridiculous as no such inspection takes place at the check stand when the clerk presents customers with a multipage document to sign indicating that nothing was damaged at the time of purchase. The motherboard box is sealed and tied shut at the time of purchase and the customer would not be in a position to examine it till they get it home and open it. The fact that it was missing an I/O plate when I got home is not something that I would have caught and the store’s refusal to take the product back on the basis of that plate means that your return policy is not worth the paper you force your customers to sign when they make a purchase.
As such, I’ve been fleeced for $85.00 for a processor chip that one of your customer service employees most likely damaged as a result of her incorrect de-installation and $74.99 for a motherboard simply because it never had an I/O plate to begin with. As a consumer, I am appalled that I was treated so rudely and inappropriately by the customer service staff. When I originally made the purchases, the sales clerk was clear about telling me that I had so many days time to return the merchandise. That is the most that is explained to Fry’s customers by the sales clerks. However, I had no clue that Fry’s plays such games with its customers to avoid product returns. I will not make the mistake of throwing away hard earned money at Fry’s Electronics ever again. This extremely negative experience has taught me that the store’s staff at this location is interested only in preserving their personal self interests over the needs of the customer no matter what the cost to the companies’ integrity.

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12:00 am EST

Fry's Electronics Fry's Campbell, CA &greedy& manager

My husband woke up early today to go to Fry's Campbell, CA and see if this store has a Nintendo Wii available. He was there before the store opened at 10 am. When the doors opened, he headed straight to their games department and saw a sales associate ringing the last Wii console they have. My husband asked if it was available and the sales associate said, "No, this one is for the manager. He bought it already."

I didn't know Fry's has a policy that their managers and employees get priority over its customers for high-demand, limited shipment merchandise. They already have an easy advantage over hapless customers on the Wii consoles - they know when these are going to get shipped to them, how many and at what price. They could inform their family and friends about them and yes, buy them for themselves at an employee-discounted price before everyone else could see them on the store's shelves. So I guess I'm not at all surprised that this greedy manager, who is supposed to give priority to his or her store's customers, got the last Wii without thought of his responsibility as a manager (but then again, who am I kidding? retail employees in the US all have the mentality - "I don't care, I only look out for myself").

What irked me the most is that, this manager didn't even have the "emotional intelligence" to buy the console before the store opens and take it off the shelf before customers come in and see it. They even choose to have it displayed on the shelf for everyone to see and ask about it, giving them false hope. What arrogance!

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583586
30223, Georgia, US
Oct 31, 2010 12:45 pm EDT

yeah but that is kind of funny though...kind of like giving just the wii box to a kid for christmas and to see his heart break as he discovers that there is no wii inside hahahaha

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jacob daniel mcnabb
,
Nov 16, 2008 5:24 pm EST

frys electronics campbell is very scandalous store.
their manager seemed like a big ### to me.with his unibrow and two faced attitude.
i dont think i will ever go back to this location ever again. although the san jose location seems more friendly

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mayumi
,
Jul 27, 2008 7:41 pm EDT

That is insane. I mean they should had taken it off shelves! I would have never go back in that store again because of that.

ComplaintsBoard
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12:00 am EST

Fry's Electronics terrible online ordering system!

I am so surprised with the cancellation of this order. I had spoken on Phone to the Outpost's rep on Sunday Oct 15, 2006 for refunding the shipping fees as the order was supposed to be shipped free. At that time not only she had removed the shipping fee but also she had confirmed the availability of product and confirmed that it was in stock and available and will be shipped out on Monday (Oct 16, 2006). I am surprised to see this order cancellation notice and that makes me think if the services from outpost.com are any reliable or is it like try your luck order may get shipped.

Its so funny that a company which is top notch in selling electronics & computers has such a terrible online Ordering system which can't even track the quantity it has in the stock...! Outpost.com your reliability is under such a big Question, I am not even sure if I place next order will it ever come...? How much can I rely on Outpost after placing the order...!

-Yogesh.

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Paul Singer
, US
May 29, 2023 2:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Fry's now out of business...how do I get extended warranty I purchased from them?

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coolbhatt
, US
Jun 18, 2019 1:22 am EDT

Worst customer service.
Takes half an hour to talk to a half awakened rep who is barely able to help.

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john4705
Austin, US
Oct 23, 2009 1:56 pm EDT

Fry's didn't ship my order (per FedEx). They did charge me. I emailed. They asked which I wanted, a refund or the merchandise. I said the merchandise. After a respectable time I asked what the order status was. They were "investigating." After more than two months I asked for a refund. They said no problem. After another month they still said that they were "investigating." I contacted the credit card accounts resolution dept. They called Fry's and were told that "Henry" would call to settle the problem. A week later I called Fry's and they said that "Henry" would call to settle the problem.

They will have had my money for over six months before the credit card co. can reverse the bill. I didn't mean to loan them money and I won't do it again. The word "kiting" comes to mind. Nice business model if you're crooked.

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ccrider2
Anderson, US
Nov 03, 2008 12:03 pm EST

I Agree, Fry's has a terrible on-line store. They have no secure checkout that works. You'd think a business that does the amount and type of transactions they do, could find it within themselves to write a decent checkout page. Or find someone who can. Sad situation.

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Dennis Newlon
,
Dec 06, 2007 5:56 am EST

Hats off to thr Better Business Bureau of California. They addressed my grivance with Fry's Electronics and surprisingly they have upgraded the items they cacelled to better quipment. If the original were unavailable I know there are other brands of same specification they could have substituted but I did prefer the same manufacturer and I amappreciative of the fact they finally did come through. After spending a great deal of time on the phone with them and my letters of complaint to the above mentioned entities, it is only right to now give Fry's a positive comment for resolving this issue.

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Dennis Newlon
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Dec 04, 2007 11:15 am EST

On Black Friday 2007 I placed an order for 3 items items 2 were sale items and 1 was at retail price. I printed the completed sales order when it was displayed and everything was on it, all items, sales order#, pricing and shipping. Two days later I get an acknowledgment with the two sale items canceled and I received the retail priced item 2 days after that. I called and 11/30/07 they reinstated the sale items on a new sales order. On 12/3/07 I receive a notice that they again have canceled my sale items. This is the second time they have canceled sale item orders from me, the last time was 8 months ago. Their excuses range from "while supplies last" to "our computer could not keep up". They can easily put in a reserve buffer of a given quantity for their computer to quit receiving orders but they want to sell as many full retail items as they can and to H*LL to the fools that get stuck. I have issued complaints to California's BBB and states attorney's office and my states attorneys office as well. I am looking for other state and federal entities to issue a complaint to as well. I understand a loss leader to get people to buy other items but as far as I am concerned it is illegal to do what they have done to me. I am not through fighting them yet.

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Al Swift
,
Feb 08, 2007 7:48 pm EST

Frys.com cancels orders at a whim and lies that your information is somehow incorrect, though they will never tell you exactly what information it is. I would never order from them again or shop in their stores after this nonsense. Companies that treat customers as if they are idiots deserve to lose out to companies who try to do well by the people making it possible for them to exist.

See you Fry's. No doubt you won't be around long if you keep this attitude toward you customers.

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Unhappy Frys Customer
,
Dec 14, 2006 8:10 pm EST

Yea - you aren't the only one with that problem - not only did they do the exact same thing to me, they swore that since the order had not been shipped that my card had not been charged, but I called my bank and found out that it was charged! I am still on hold now as I am typing this message trying to get in touch with Fry's over their customer service line. I stayed on hold for 45 minutes and my call was either dropped or the agent got the call and hung up immediately. This is my 3rd call to them now and I have been on hold for 20 minutes. All I want is my money back. Fry's customer service is horrible and so is their online store - I will never buy anything from them again online or in person. Microcenter is their competitor here in Dallas so I am going to give my business to them from now on.

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terrible online ordering system!
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