FromYouFlowers.com
reviews and complaints

My name is Ruth Casey. I left a complaint for this company on this forum on June 20, 2022, because they really messed up a funeral spray order for my mother-in-law's funeral. That florist who did the order sent a basket of flowers in the color I had ordered, but it was much, much smaller than what I had paid for, and I was very disappointed. I believe in retrospect that it was a local florist that totally screwed the order up, and I hope that the company learned from the experience and will not use that florist again! This review is for the way FROM YOU FLOWERS handled my complaint and went overboard to make me satisfied. Not only did they refund all of the money I paid for the funeral spray, they offered to send another bouquet or plant of my choice valued up to $100 in the previous recipient's name to a location of my choice on a date of my choosing. I thought that was a very generous offer. I chose a beautiful Anthurium plant with red, heart-shaped flowers to be sent to my home in August with an "I love you" card, and a message saying "Celebrating our Mother in Heaven" which we will be delivered to us in August, and which we will share with our church.This gives me a whole new outlook on this company, whom i think went above and beyond to satisfy a customer, and turn a bad situation into a better one! Kudos to them!

I ordered roses for my husband for Valentine's day. I ordered the "premium" bouquet for $101.00. The bouquet that was delivered was stuffed into a small vase an d the card was not in an envelope and looked like a 3 year old wrote it. The card was signed in pencil. The delivery person asked for me not my husband. I complained and they gave me 30% refund. Very unhappy with this Company.

The roses did not even open nor last 1 week.

I had placed an order on Friday (5/13) morning for same day delivery of the European Floral Garden to be delivered to my daughter's business. I was told I would receive emails for updates on my order. After not receiving any emails throughout the day. I called and was told that my order could not be delivered due to rain, which I found to be ridiculous. I spoke to a supervisor, Rhed, who refunded me half of my money. I was told that my order would be delivered the next morning. Saturday morning, I called again and was told it would be delivered at some point that day, I still hadn't received any updates. Once I arrived at the location, my daughter told me that the flowers were delivered Friday evening after she had already left for the day. Obviously, this company has no idea what is going on and lies to their customers. They never checked with the florist to find out about the delivery. I checked this morning on the website and it still states that my order has been received. It still does not show that it has been delivered. The flowers that were delivered were nothing like the picture of the ones I chose. I specifically chose that bouquet for the sunflowers. There were no sunflowers in the bouquet and it looked cheaply done. Attached are pictures of what I ordered and what I received.

I ordered Mother's Day flowers from "FromyouFlowers.com" and they were never delivered. I paid extra to have the flowers delivered on a weekend before or on Mother's Day. I contacted the company on Mother's Day and all they could tell me was it was going to be delivered and that they would get back with me, but they could not give me a time. I used PayPal to pay for the flowers (which I highly recommend others to use) so I filed a complaint with PayPal when the flowers weren't received. Through PayPal the "FromyouFlowers.com" company said the flowers will now be delivered by end of day 5/10/22, but again that didn't happen, and they also stopped responding to me when I tried contacting them again. I escalated my case I had against them with PayPal and PayPal was able to get my money back. DO NOT buy from this company. They are a scam.

I am Military and unfortunately stationed away from my wife for her Mothers Day so I did what I could to make her day the best possible under our circumstances. Placed an order with flowersforyou.com on May 2nd and was given the delivery date of May 7th. Made sure she’d stay home to accept them… when May 7th came and went with no delivery, I called them and was promised delivery the following day (Mothers Day) by 6pm. Once again the that came and went with no delivery. Once she did get them (Monday) it was pure disappointment! All 2 dozen roses were either bent over, turning brown or smashed! The chocolate was melted all together with some weird white crystals all over it. I mean, really? What kind of gift is this? Day 2.5 of having them and she’s already had to throw them away

:-( Pictures added

I ordered a planter on Monday A.M. to be delivered that same day, as advertised.

Planter was never delivered.

Payment withdrawn from my checking account.

My $39.00 bill turned into $81.10.

I received flowers from Sylvia Polliard on 5/5/22. They came from:

5212 Lewis Road

Sandston, VA 3150

When I took the flowers out of the box the pedals came off the stems of two flowers and one flower the stem was broken below the bulb. The brown leaves dropped off and there were brown ones that I had to take off. The nine remaining flowers are very low quality. Sylvia Polliard deserves a refund for these crappy flowers that were sent. I will inform her to not ever order from you all again. I order flowers from Amazon and I have never been disappointed and neither has Sylvia. Do the right thing and refund her money. I’m not enjoying these flowers has she was hoping. I will let others know not to order from your company. I’ve attached a picture of the fallen pedals.

Sincerely,

Bernadette McGrath

[protected]@yahoo.com

I ordered a jar funeral flowers a week before the funeral MASS service and stated it has to be delivered before 9Am sharp on that day. I started calling them two days before the funeral service. I called at least 5 times but they couldn’t get hold of the florist and couldn’t tell me if the florist could deliver the flowers on time. They also refused to tell me the name of the florist store. I told them I can add the money for fast delivery or I can cancel the order and go to the local store to get one myself. They told me the order couldn’t be canceled ( a couple of days before the delivery?) The call on 3Pm before the service, the agent told me it was delivering that afternoon instead of on the service day and said I would receive a confirmation soon after the delivery. I was relieved. However, next day 1.5 hr before the service, I didn’t get any confirmation email so I called again. The agent told me the flowers weren’t delivered until 9Am after the service! The agents (at least 6 agents) who talking to me were all (except one ) speaking in strong accent and hard to understand. I was forwarded to the manager. I will give more updates later.

Order was to be deliverd april 8th at my daughters adress for here birthday.The flowers never showed up but i got an e-mail saying that they shippd.I would like a refund or credit to my credit card.Order # is [protected] ordered on 4-7-22,

hopeing you can help me with this issue.The flowers orderd Lavender deluxe with 1 simley face baloon,stuffed teddy bear,glass vase,total was 97.32$

So disappointed we ordered what we thought was a bouquet of flowers, first they couldn't deliver until the next day and that part didn't bother us. We went over today a saw this really small vase with just a few flowers in the vase almost died. It was so tiny I was so imbarrsed to have walked in there a see them that I apologized for them.

Never order from this place unless you like small miniature plants

I paid extra for a Sunday delivery. It showed up on Saturday. I spent hours looking for the perfect bouquet and was very disappointed to see what they delivered. I was also disappointed they refused a refund. I will not be doing business with this company again.

My name is James Gill I ordered flowers on Valentine’s Day 2/14/2022 which is also my anniversary of 17 years never missing a Valentine’s Day till now. On 2/16 I called them to ask where it was they told me it could not left if nobody is there and they attempted to deliver I asked for name of florist to have my wife that was supposed to be surprised but said was not allowed to give me florist name so I arranged for my 16 year old daughter to stay home from school to accept delivery now I just received a email that it was delivered so I called my daughter still no flowers called they told me would file a complaint and they would get back to me

So now my wife thinks I forgot both special days and won’t talk to me so I would strongly recommend not use this service unless you are not happy with significant other and want to separate

I ordered a floral arrangement The site said arranged by a professional florist Then I get an email that it was sent via Fed Ex on 02/11 from Maryland to Chapel Hill NC It shows up late 2/14 in a box with the vase in another box no arrangement and no way to keep the flowers fresh or protected the roses have no buds or petals left only stems The lilies were only buds 4-5 days from opening

Total disaster Spent 45-60 minutes on email chat and waiting on the phone Then they offered me 30% rebate I refused and they came back with 50% off Finally refunded my Total all the while saying that this is the normal expected way to deliver floral bouquets What a bunch of Crap and dishonest presentation of a product My 3000 mile effort to present my wife with a gift was a total bust

On February 10 2022 I received dozen dead flowers Dead

From You Flowers is Horrible. They show a picture of a beautiful arrangement online, but send a description to the local florist that is not nearly as nice. They charged me $134 and i got a very modest arrangement that was probably worth $50. It's really not the local florists fault because they received a bad description. Ref the attached pics. But in actuality its worse than the pics appear.

Feb. 7, 2022

I ordered the Shining Stargazer Lily Bouquet - Deluxe size

The arrangement arrived with only one Lily open, and carnations! of all flowers in the bouquet. The arrangement was represented as only having stargazer lilies in it. I was horrified to see that the would stick carnations in there. There were some other stargazer lilies in there but they were all closed. It was a surprise delivery for my niece and I am so embarrased that she would think I would ever order such a thing for delivery at the grand old price of $87!

I ordered a peace lily on December 23rd for a friend who grandmother passed away. I was told by fromyouflowers that the florist tried to delivery the plant but no one was home. My friend advised me her and her mother were home due to exposure to COVID. I called customer service and asked them to get the plant re-delivered and they said the plant was delivered but could not tell me the address nor could they give me the florist information. Since January 18th, plant has not been delivered nor have I receive a full refund.

This is a horrible company and I suggest you go with another flower delivery service.

The flower bouquet that I ordered for my daughter to celebrate her new baby BOY and the first one at that, Looks NOTHING like what I ordered. In color or size! Also ordered five balloons, got only one. Ridiculous. Your integrity and character and WORD of MOUTH are everything. I can't imagine a company that scams people will be around for very long. Or maybe its just lack of management. They probably hire out to other vendors in the local area... and since these local florist shops do not need to care about their own reputation, (its not their own name on the line) they try to make as much profit as possible and do not follow the order properly... regardless, lack of management!

I ordered a bouquet on 11/25 to be delivered to a colleague's residence. She had lost her father. I chose a specific bouquet based on the pictures on the website. The bouquet delivered was ridiculously smaller and less than half as many flowers as in the picture I saw.
This is humiliating and appears belittle the solemn occasion that it was.
To add insult to injury, they are offering $10certificate which have no use for. I am not going to order anything from this vendor.
This is pure ripoff job. They should be banned from doing business on line.

My Dad lives in a town w/no family. His birthday is 11/9/21 so I specifically prepared for him to rec this flower cake on 11/8/21 (1 day before). I check status this AM, no delivery. I chat, they say they will be del ON HIS BDAY. I get email confirming it has been delivered. Nope, no delivery. I call & get argument it has been delivered. then offered 50% refund. What does that get me? My Dad still did not rec'v his birthday gift ON HIS BIRTHDAY. He says he will have delivered tomorrow. A DAY LATE. Still does me no good. I specifically paid to have these delivered the day before, now they are late. I am furious with these people and will never use them again. I normally use them for birthdays etc. Never again.

DO NOT ORDER FLOWERS FROM FROMYOUFLOWERS.COM. What you order is not what your recipients receive. I ordered 10 Premium Christmas Spirit Bouquets in December 2020. Only one received was like the premium picture on the website and one was never received. The rest of the bouquets were much smaller than the pictured image on their website and did not look like the image either. They contained different flowers - not what I ordered. The company doesn't care about the customer. After many emails and communications, I finally received credit for the flowers not received. A minor adjustment was made for the other flowers. Out of frustration and having wasted over 10 hours fighting with this company, I decided to let it go but tell the world NOT TO ORDER FLOWERS FROM FROMYOUFLOWERS.COM. I hope to save you time and money.

I ordered flowers 2+ weeks in advanced. I picked a business week day delivery. Flowers were NOT delivered. Not the next day either. FOUR DAYS LATE.
They were sorry. Initially offered me an insulting $10 off my next order. I will never order from them again.

This is not a Covid issue. I gave them 17 days notice. They failed miserably

People who count on florist to deliver should know this company is a fraud and isn't reliable