Frigidaire
reviews and complaints

During July-August 2022 we noticed water leaking in our cellar by sink/dishwasher drain. We found drain not plugged found what appeared to be a leak in discharge hose (coupling was cracked). New hose arrived still leaking.

Upon further investigation there was a hole in the plastic tub. The element was warped down on 2 corners causing the plastic to burn through.

I purchased this from Lowes on 11/17/2019. The "element on" flashes after the left element is turned on then turned off. Is this a fire hazard. Why should I pay a tech $500-800 to repair a defective range that was sold this way. This has been happening for about 6 months. I contacted Frigidaire and their only solution was to have me pay for the repair. The Frigidaire did not provide any recall or safety information even though I asked this information twice. She did not what was causing the light to flash. The owner manual does not offer any trouble shooting on the

Element on indicator light flashing.

I ordered a water filter online on July 20, 2022. It arrived a few days later as an Electrolux filter. After running several gallons of water, the water had a chemical taste, not pure, it is a defective filter. I contacted a customer service person and explained my problem. After holding on for a very long time, I spoke to someone and they shipped me another Electrolux filter. After filtering several gallons of water again, the second filter is also defected. Now before I can get my money refunded to me I have to return both filters to you. Fine, but why do I have to pay the shiping fees. I cannot afford to buy another filter until I get a refund from the purchase of your defective filters. I order through you because I pay less then if I purchase a filter from Lowes or Home Depot. Now I have to buy bottled water which is another expense. Not fair, I have enough life problems to have to deal with on an ongoing basic and having to deal with this situation that is not my fault. Thank you.

My top shelf inside refrigerator and two bin draws are are broken. The plastic is so fragile. Not meant to with stand normal use. I called for replacement parts, i was quoted well over a five hundred dollars. I have never bought anything but fridgidare appliances. I will never again after this phone call. My family friends are all in shock. How is it a brand new fridge is almost as much?

called head office about E15 popping up and was told to buy a power board and it would fix the issue and if not we would be able to return and get a full refund. board did not work and now no refund or return! we would never have bought a $300.00 part if we couldn’t return it! we live on an island in ontario canada and cannot get anyone to come out here to fix the oven. we told them this and they said no prob! now there’s a big problem!

I bought a portable 14,000 btu Frigidaire AC unit for my trailer July 6, 2022. After setting for 24 hours, I plugged it in and it worked great considering it was about 110 degree in Tucson. The next day I traveled about 70 miles and sit up camp. When I plugged it in to cool the trailer all it would do is pump out very hot air. I let it sit for 3 hours and tried it again, nothing but hot air. Not camping out tonight.

The next day after cleaning thing up from our ride. I got back in the trailer and turned the AC unit on and guess what? It kicked out cold air. Two times since I got back from that night out it kicked out hot air but after unplugging and then plugging it back in it works just fine.

In the meantime, I contacted Wayfair about the problem they told me to contact Frigidaire. Started a trouble call with Frigidaire owned by Electrolux on July 12, 2022. The first customer care rep told me they will replace my current AC unit. COOL!

I asked her what I was supposed to do with the AC unit I have? She said, “trash it”. Three days later I got an email from an automated unit telling me that the replacement would be quicker if I returned my unit first. DUH?

I waited three days and called Frigidaire again.

I told this customer care rep the story up to this point and she said I would have to return it when the AC store brings me a new unit and installs the new one they would take the old unit.?

All their messages said I needed to wait 7 to 10 working days before anything would happen. SO, on August 1st, 15 working days later, I called again.

This customer care rep said, “You need to take it back to the store you bought it from and exchange it with them.”

WAYFAIR. I need a box and associated packing material.

THIS IS *!#&(*)&%$%#.

Bottom line.

I will never deal with Electrolux or Frigidaire again.

Frigidaire / Electrolux can go straight to ____!

I purchased this dishwasher on April 13, 2022 and it was delivered on April 22, 2022. I have been in touch with Frigidaire numerous times (I have kept a detailed log) and have had a repairman, of their choosing, here three times. The dishwasher has never worked and, for some reason, nobody seems competent to diagnose the problem. Frigidaire has sent the wrong parts two times...the first box had parts for a refrigerator and dryer...nothing for my dishwasher. The second delivery was a bracket (?). The second repairman told me he thought the unit had been dropped as there were loose parts rattling around. On at least two separate occasions, the correct parts were ordered but not delivered. Enough is enough. The customer service reps are friendly but entirely useless.

On 6/16/2022 I received a recall notice for the Ice Maker in our Frigidaire Professional refrigerator.

On 6/16/2022 pm submitted order for replacement part that would take approximately 2-4 weeks.

On 7/13/2022 received an email stating replacement ice maker had shipped. I then had to schedule the service appointment on-line for 7/19/2022 for 8:00am-12:00pm time slot.

On 7/19/2022 waited, waited, waited, waited! At 11:45am started calling the service phone number.

At 1:45pm received an automated call stating the service technician would arrive in approximately 45 minutes.

When the service tech arrived, he was very "cold and acted very flustered" that I was not told to empty the freezer drawer. I told him, if I knew it was the ice maker in the LOWER drawer, I WOULD HAVE EMPTIED IT!

I hurriedly grabbed a cardboard box and emptied the freezer drawer!

The service tech. asked for the replacement part and took the freezer drawer apart. Within 30 minutes (+-) he was done.

Several days later, I noticed a thunking noise when I went to close the freezer drawer. I bent down and noticed that the ice maker was hanging down and hitting on the inside top drawer in the freezer compartment.

I told my husband that we will not be using the freezer drawer until I can get a service rep to fix the problem. Of course, this happens on a Friday after 5pm and Frigidaire service phone number is no good!

On 8/1/2022 8:04am, I started calling the service number - was on hold for 24 minutes. I then called again - on hold for 28 minutes!

I decided to try my luck on-line and "Chat" with a service rep.- stupid me!

That was an HOUR !

I was told that " There is no substantial resolution that they were able to provide and to call the Frigidaire service center.

On 8/1/2022 at 10:25 am I Googled Frigidaire Certified Service and went on their website to book a service appointment.

I HAD TO PRE-PAY for the service appointment - $99.50!

I

I made a mistake in buying a new Frigidaire refrigerator. It was a piece of junk made in Mexico. I'm sure some from there are good, but it is obvious that they have no quality control. My refrigerator had a high side leak from the condensing coil to the metering device. Never did work well and died the 3th of July. It was the 5th before I could get anything started.

I called " customer service" which is in the Philippines . Only problem is some of their " service reps" had chickens and rosters making a hell of a lot noise and made it impossible to understand them. They had no way to transfer the call to the US.

I kept getting " GOMO". " We are trying to find someone to service in your area". This did not things better. Finally, after a MONTH, they got a tech guy to fix it.

I have a freezer, another fridge by these idiots and will not buy anything else again.

I lost over $350 in kosher meat and condiments.

I purchased an new in box Frigidaire side by side refrigerator on April 7 2022 from American Freight in North Charleston, SC. I waited to install it until renovations were completed on my kitchen on May 15. The refrigerator ran fine for 3 weeks and quit cooling on both the freezer side and the refrigerator side. I called American Freight and they told me to put in a service ticket with Frigidaire, which I did immediately. Frigidaire sent a repairman on June 14th who stated that the compressor was bad but that he had to call Frigidaires service department and discuss it with them. He called me back and said that they were ordering a main board and an inverter for it. I called Corbetts weekly to find out the status of the parts and they said that they couldn't get one of the parts. I called Frigidaire back and requested they replace the refrigerator. The denied the request for replacement and sent one of their technicians out on July 20th and he said that their was a leak in the system and that he would have to order the following parts: [protected] DRYER-FILTER,R12 & R134A Quote 1 0.00 0.00

[protected] EVAPORATOR KIT Quote 1 0.00 0.00

[protected] TUBE,CONNECTOR,SUCTION Quote 1 0.00 0.00

[protected] COMPRESSOR,W/O ELETRICALS Quote 1 0.00 0.00

[protected] INVERTER

BOARD,ASSEMBLY,COMPRE

This basically constitutes replacing everything but the casing of the refrigerator. I told him just to have them replace it, that I was not going to sit waiting for parts they may or may not have to throw at it in hopes that it will work. I didn't hear back from them at all with the exception of the email of his service receipt. I called them again today and they said again that they would not replace it.

I am a general contractor who builds 10+ homes a year. I purchased an extended warranty with Frigidaire for a dishwasher. We could never get the dishwasher to work brand new out the box. I called Frigidaire on July 3rd in request for a new unit as it was not working and had never even been used. They informed me that they cannot issue a new unit yet as they would have to go through a process of getting a repair tech on site. Of course we can only use who they are contracted with which are all 0 star company reviews and I could not even get them on the phone. The first repair contractors could not get out for a week and never showed. I made another call back and they scheduled with another company. This repair company could not get out for an addition week. (7/6/22) Once repair company showed he informed me the door lock system had an issue which he repaired onsite, he adjusted something on the mother board also. He then said we will have to order a part that he told me could be 1 week to 2 months. He also warned me about dealing with Frigidaire customer service and products and I now see why. (7/7/22) I called Frigidaire after the repair appointment to relay what the tech said on eta for the part. I spoke to a supervisor who ensured me that it was in stock and to wait yet another week for it to come in. They said it will be in within 7-10 business days and to call back for replacement unit request if not. (this documentation was no where to be found now on their end). It was day 9 (7/21/22) and still not part so I called yet again to speak to a supervisor who told me they could not pull up any tracking on the part and to reach out to the tech company. More run around. (7/21/22) I then called tech company and they informed me they cannot pull anything but the order number but Frigidaire should be able to track it. I called Frigidaire back yet again and they said the same exact thing - they could not find a tracking number but should be there by tomorrow end of business day and if not to call back tomorrow. (7/22/22) I called today as we still have not received the part. After the run around again and dealing with a cycle of being on hold for an hour and then disconnected I was able to get to a supervisor (reminder that each of these calls take about and hour to get through). On this call, now they magically were able to find a tracking number and confirm that the part was delivered yesterday and they will not replace the unit but rather wait and order a new part again! It has been a different story every single time I have called and no resolution. After all the people I have had to deal with on the phone I did not keep have names as I was expecting for it to be resolved on the first call and not have to be continuously calling. (7/22/22) The last call I spoke with a supervisor, Amber, and she was clueless about any previous conversation, that should have been documented in the notes, where I was told to call back after the 10 days and would be issued a new unit as it has now been three weeks. She stated that the unit does not fall under replacement unless there are three issues with it or not repairable. I mentioned the two repairs the tech did on site plus waiting on the part which would have made three?! She stated oh no it would have to be on three separate work orders these are all on one work order so it doesn't qualify. So I basically should have had him not repair them at the same time but to have him come out three different times to qualify getting a replacement unit. Every call has been a lie and run around with no solution with Frigidaire. I am now having to wait for ANOTHER part to ship out and then wait for the tech to come out to repair it. If that part does not solve the problem with the unit I am back to square one "that's all they can do." The client is already furious that a brand new dishwasher is already having several problem and does not even want it. I will for sure spread the word on the lack of customer service and organization within this company and will take the advise of the repair company to never deal with Frigidaire again if this does not get resolved. It has already been three weeks, we will have to wait for another part again and then wait again until the tech company can get out to try and repair. This could be an additional 3 more entire weeks to even possibly have a functioning dishwasher.

End of June,2022 the refrigerator started showing high temp light. Ice maker also not working. Took 3 weeks to get someone here to fix. They were supposed to come with correct part to fix but did not. Need to wait again for someone to come back to fix. Lost a ton of groceries. This fridge only 10 months old. Will be at least 6 weeks with no refrigerator and no compensation for loss of food or urgency to fix. Customer service not helpful. Could not get me in touch with a supervisor, kept saying they were in a meeting. Could not provide an email address for me to contact someone, only a PO Box address. This is unexceptable for such a large purchase. Would like it fixed and some compensation.

I purchased a room air conditioner from Amazon on 6/30/2019. It has run well previously, however it no longer cools and blows only hot air. I contacted your customer service department and filed a claim [protected]. Initially I was told a technician would be sent out to repair it. Then, I was told by several reps to expect my replacement unit to be shipped in 7-10 days. I was asked to submit the same documentation three separate times, to two different email addresses.

I received a denial of my claim because the Amazon purchase was shipped by a third-party seller, Sole Proprietors. Frigidaire claims the five year warranty received with the new unit I purchased is not valid because they are not an authorized dealer. Nowhere in you warranty is there an exclusion based on seller status. I contacted your reps again and was told by Sarah on 7/18/22 at 5:35 pm that "it does not make a difference who the seller was because you are under warranty". That was the end of my respectful contact with your customer service team.

I am at the end of my patience, in 94 degree heat with no air conditioner.

All warranties come with an implied warranty of fitness. I am aware that the cost of the warranty is build into the item price. I submitted my appliance registration at time of purchase which was not returned advising the warranty would be deemed invalid. I have been strung along for weeks with conflicting information and promises for assistance. Numerous times I have been disconnected and was told once "don't call us, you will be contacted".

I would prefer to avoid filing with small claims court. This is my final attempt to resolve this matter. I have a sales receipt from Amazon dated 6/30/2019 with no "AS IS" attached to it. This was a new appliance and has two years remaining on the manfacturer warranty. If you are not going to honor warranties, do not ship your appliances with unauthorized sellers! At the least, notify and advise customers they are purchasing without any warranty recourse.

Please contact me as soon as possible.

Diane Hahn

[protected]

118 Finley Road, Ballston Spa, NY 12020

Purchased a frigidaire gallery refrigerator model # fg4h2272uf, on 2/28/2020, the inside drawers were defective, frigidaire replaces the unit around october 2020. Now that unit the compressor is faulty, extremely hot and can cause a fire, according to the technician. Frigidaire customer service is not standing behind there 5 year sealed system warranty, which is on the website and our store and technician told us about. Other brands have a 7 to 10 year warranty on there compressor. We have been without a refrigerator for over two weeks .

Good Afternoon,

I have reached out to customer support at least 3 times regarding a defective freezer (known issue) I purchased. The first time a tech was dispatched he diagnosed the problem. Didn’t hear anything after! Called customer support again and was told the part is on back order and have no idea when it will be in stock. We called a third time and was told you would expedite my claim to management to replace the unit and was guaranteed an answer within 10 business day via email. Haven’t heard anything since! Literally had the freezer for less than a month and it stopped working. It has now been sitting in my basement for over 2 months as a piece of scrap.

Frigidaire is running a scam operation. With false promises of resolving the issue within a certain amount of days and refuse to honor their one year factory warranty from the time of purchase. Frigidaire has left us no choice but to contact the Federal Trade Commissionand our State of New Jersey. Office of the Attorney General.

To whom it may concern:

What is the status of my replacement? I have been waiting since May 9, 2022 for this replacement. I have also submitted all paperwork "Thrice" and have spoken to 5 different Reps with the last one explaining in writing that I had purchased a unit, it went bad, then Lowes Replaced it, and that went bad. The paperwork I submitted was a canceled receipt since Lowes replace the item without cost. That's how they do the paperwork.

My claim was supposed to be elevated, but that was a month ago. Just called this morning again and was told they will forward my info to the Replacement Dept. What? that's where I've been sending all since May!

Talk about a RUNAROUND, HOW SAD!

Please see attached documents (Claim Form, Lowes Receipt).

The photo and receipt reflect the unit that was replaced by Lowes after my original crapped out after 1 year with same EC issue!

Due to the fact that this product was defect-ridden from the start and that it was discontinued for such, I see no reason to not be granted a replacement and and/or credit for my inconvenience and fire hazard, that which I was unaware of. Yikes. I have always depended on your products and have several. I hope that trust will not be abandoned in this situation.

Regards,

James

James M. Massage

[protected]@juno.com

I worked for frigidaire they only care about the sales any service that needs to he done that is a lost to them. Frigidaire also blames there appliance break downs on there service contractors. Which then they bark at you in service schools how loyal the servicer needs to be towards frigidaire but frigidaire has no loyalty for there contractors instead of correcting a problem with the contractors they just fire them and replace them with a contractor that has none or very little experience on frigidaire products

New electric stove not working. Ask for help for repair request. Contacted multiple time no help at all. After conversation call center rep does not end phone so customer can not leave feedback. Instead call center rep transferred me to other century directory. Imagine you are without stove without cooking food for more than 1 week and still don't know how long does it take for repair.

I bought a Frigidaire refrigerator on 11/16/2021. Hadn't had it for 6 months before it started having issues. It would heat up and defrost the food on the freezer side as well as the refrigerator getting warm, also making a huge noise off and on. I called customer service and was told there was an ice maker recall so they would send me the ice maker and then I should schedule to have it replaced. 4 weeks later I finally received my ice maker replacement. I knew the issue of it heating up and then freezing the items in my refrigerator and was not related to the ice maker so I went ahead and called them back to send a service person. The service was scheduled out three weeks. Ugh! Loud refrigerator and I couldn't keep my food in the freezer because it would defrost for no reason. So I waited the three weeks and the repairman came and fixed the issue on July 6th, 2022 and installed the new ice maker. Woke up the next morning to water everywhere in my kitchen floor. Now the ice maker is leaking a lot of water out the door, No ice had been made, Called Frigidaire back and they said they couldn't get anyone out for a week, July 15th, 2022. All I want is my money back so I can get a decent refrigerator. They say they can't do that? When does the consumer have rights in these types situations? Frigidaire is junk and their customer service stinks as well. I will never buy another product from them again. Who can go for weeks with a crappy refrigerator that may or may not work?

We moved into a brand new house and that came with a Frigidaire refrigerator. Upon moving in we noticed the fridge was not dispensing water, was not making ice, and we could not remove the water filter.

We called figidaire customer support and spoke to someone who’s was barely helpful and insisted it was the way the fridge was installed that was the issue. Finally we convinced her that a tech is needed to review the issue. It then took 2 days to schedule a service visit, and then another 5 days for the tech to make it out. By this point, I already knew what the issue was, everything in our fridge was FROZEN even though we had the fridge set to 43f. So of course that froze the water lines inside the fridge.

Then the tech came and of course there was an issue with the board on the fridge and he said they cannot get the parts for at least 2 weeks.

So we are stuck with a broken fridge that is using sooo much electricity for 3 weeks and we cannot use any water or ice. Frigidaire support is lackluster, and the fact that a brand new fridge like this is damaged and they don’t care to fix it quickly is ridiculous.

On top of all of this, think of all the other possible components this could’ve damaged and the tech said Frigidaire would NEVER replace a fridge, just swap components, 1 month at time haha.

Never buying Frigidaire appliances again