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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Frigidaire reviews & complaints 872

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5:44 am EST

Frigidaire refrigerator/ dishwasher

Started with ice machine braking. New one sent to replace.
Loud noises. Ended up being ice behind the freezer section. Fan and motor had to be replaced. Ice build up again loud noises keeping us awake. Refrigerator stopped working altogether. Circuit board had to be replaced temperature still not regulated from day to day.
Deemed not repairable warranty (Warrantech) company did buy out. Giving only a fraction of the value of the frididare refrigerator. Stuck with a unit that does not work properly. Lemon item made in Mexico

Electrolux producing lemons, not standing behind products.

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Mei Chan
, US
Jan 14, 2018 3:10 am EST

I purchased a bottom freezer refrigerator last January. The icemaker broke in December...repairman came out 3x to fix the problem. No ice still, and today I lost all my food due to temperature issue. It's the weekend, not sure what to do. I'm so disappointed. It shouldn't break in less than a year! A total lemon and customer service sucks!

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11:32 am EST
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Frigidaire product safety/concern for customer safety

2nd time using it the oven engulfed in flames. Imagine its dec 23 and you just moved into your newly purchased home with BRAND new Frigidaire appliances. After 3 min of baking your alarm sounds and observe your oven in flames, the front glass explodes as you exit the kitchen almost hitting you. Fire Department comes. They remove it and determine cause to be a major oven malfunction. So now you have no stove for the holiday meal that was planned i calm my wife by saying its ok its a brand new Frigidaire ive never heard bad about their company, they will take care of us. We even ran around on christmas eve and purchased a new frigidaire stove from home depot thinking we were in good hands. WRONG they had me playing phone tag for multiple hours to inspectors only to find out sorry you didnt buy it direct from the store the people who renovated did. I said yeah it was never used. They didnt buy with intent to use, they bought it with intent to sell. The whole time on the phone no one cared about the fact this unit almost burned our house down, seriously injured me and my wife. I work in public safety and safety of people is of great concern to me. There no mention of sending anyone to inspect this unit to find out why, asking if we were ok etc. Their only concern was finding out a way to skeet out of warranty obligation. Its appalling to learn frigidaire doesnt care about the safety of their customers. I will not let this go. I refuse to let others go through this or even worse lose their life or home because of one of your faulty products.

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4:07 pm EST

Frigidaire lfhb2741pf4 refrigerator ice maker jbnd-26

I have had around10 service calls on Lowes extended warranty on this units ice maker. They have replaced 2 water valves, water supply to ice maker, ice maker itself, put insulation blanket on back of unit and new insulation kit three times now. Over a period of two months at a time, Since May of 2016. This unit constantly freezes up and quits making ice. I purchased this unit, on the advise of the Lowes salesman, (saying it would produce more ice than we could use). It does that when it works, but doesn't work half of the time. I believe it is a design problem, due to the fact it isn't properly insulated to have an ice maker in the inside compartment of the refrigerator.
This to me, presents a safety issue due to amount of ice build up at times, potentially causing me harm, due to the exposure to electrical shock due to defrosting so many times.
My suggestion is to buy back this unit, so I may purchase a better working unit.
I want this to be addressed, and understand your position, but there doesn't seem to be any resolution to this problem on this unit, other than replacing it...
Look forward to hearing from you on this matter.
You can reach me at Edward Graham [protected] or
[protected]@sbcglobal.net.

Sincerely Edward Graham

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4:13 pm EST
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Frigidaire frigidaire washer/dryer laundry center

Model # FFLE3911QW
This product and company are awful. Called shortly after purchasing to complain that clothes are not clean, not even getting damp on some parts, they led me through the instructions because I must be doing it "wrong", that I was not used to the water saver feature. You advertise this as larger capacity due to no agitator. You DO NOT tell people it will tear their clothes apart because of the way that plate on the bottom moves. I have sweaters that even when washed on your delicate cycle are so wrinkled I cannot even iron them out. So, then they tell me to have a service company come out. Ok, he tells me it is the design of the machine and there is nothing to fix, yet seems familiar with every single complaint. So.. back to your company again. Your corporate supervisor is excellent at her job. Politely telling me over and over again that she understands, but there is nothing she can do and no one else for me to speak to. Frigidaire does not care one bit about their consumers. This product may not be "broken" but they are responsible for the design, and it does not due what they advertise. I will be seeking legal advice.

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10:44 am EST
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Frigidaire stuck with a extremely loud frigidaire refrigerator for the second time and no help!

In October of 2016 I purchased a $ 2000.00 refrigerator from a local appliance store called Jetsons. I own a local business and thought I should buy from a local company instead of a big box store. HUGE mistake. Soon after that the unit started making very loud cracking noises, I am fairly mechanically inclined so I started narrowing items down. Removed ice maker, shout water off to it etc. After 5-6 visits from a the repairman no results, they even took it apart and tried adding some thermal tape to rig it. One younger tech told me there is a problem but they dont know what it is. Jetsons contacted Frigidaire and they agreed to replace. Not one week later the exact same noise. I contacted Jetsons and they said "not their Problem" so I contacted Frigidiare AGAIN for them to tell me to record it? It is so loud it wakes the entire house twice a night. And guess what? I am screwed. They dont care. What am I suppose to do ?

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Shaun R.
, US
Dec 13, 2017 1:54 pm EST

I'm sorry to hear of your issue. Electrolux/Frigidaire do make quality products. Every fridge on the market makes different noises. Give yourself a few weeks and see if you don't get use to it.

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12:10 pm EST
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Frigidaire ffhs2622mbqa

I purchased this Frigidaire unit with the purchase of a new home. The interior liner has cracked open on the back side. Your customer service stated that taping the unit was the only solution and that the liner could not be replaced. The tech came and put a piece of tape over the crack.
Now the interior sidewall is cracking and your service department states the only action they have is to put more tape on the unit. I am very displeased with the shady repairs that are being done on the refrigerator. I did not buy a new unit to open the door and see tape all over the inside.

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1:32 pm EST
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Frigidaire extended service agreement

In 2012, I purchased all Frigidaire appliances (Refrigerator, Oven, Dishwasher and Microwave). I also purchased the Extended Service Agreement and renewed with an expiration date of 3/27/2020 on all the appliances. In November 2017 I noticed a crack on the door of the microwave located at the bottom of the handle. This is probably due to the design of opening and closing. The microwave is Model #FFMV162LW Serial Number KH12401883 purchase date 9/5/2012 ($199.00). The extended service contract #[protected] (spent $163.93 on this service). When I contacted the 800# to report this, I was told it is not covered, because it is not part of "functionality". I have read over the contract. No where does it mention the door not being a significant part of the functionality; it does need to be closed to function. The contract does not mention at all that the door is not part of the extended service. I then went on the Chat Line to further submit my frustration of all the expense I put in to all these extended services I purchased on all the appliances, not to have Frigidaire back up their products and services. These will be the last Frigidaire items I will purchase when I am in need of future products.

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Shaun R.
, US
Nov 24, 2017 11:34 pm EST

Hi Mark.

I appreciated reading you complaint. I'm quite heavily involved with the industry and think I might be able to shed some light on the subject.

The issue you're referencing is a problem of "physical damage" versus that of electronic/mechanical problems. Physical damage is something most extended service guarantees do not cover; for example, closing the door too hard and cracking the door. This makes sense whereas there's no way to determine how the crack really occurred.

For what its worth, I own several Frigidaire appliances and don't hesitate to recommend them. Admittedly I prefer the Gallery and Professional lines as compared to that of the basic Frigidaire series, but if one knows the line fairly well, they can become a great value.

Hopefully this helps clarify the issue.

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MarkT2960
, US
Dec 06, 2017 8:28 am EST
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Replying to comment of Shaun R.

Sorry Shaun, but this seems to be a standard reply you are giving many of the complaints posted here. I still stand by my statement that I will not purchase any more Frigidaire items. After the several conversations with Frigidaire, there has not been one single reply. I asked if all my methods of contact (phone and live chat) had been recorded, to which I was informed they were as I suggested upper management review. When one receives mailers saying you are best to purchase a service agreement (kind of an extended warranty) that pretty much costs more than the unit itself, you are believing the "Company" will address the problem. In this case, me, the customer, was not satisfied with three issues; 1) Product flaw 2) Misleading extra coverage 3) Level of caring from Company.

ComplaintsBoard
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7:36 pm EST

Frigidaire stove

My incident is dated from November 08 2017 to november 22, 2017
second Last person spoken with Melissa who the complain is about
requesting a simple exchange through best buy (where stove was originally bought). Stove Serial # VF70723183 Model # 3016LWH name: Arshad Subzwari.

My stove stopped has been fixed at least 5 times in 7 months since i got it. Final time it stopped working i called the customer rep in regards to having it fixed and told me it will need to be exchanged through best buy because it has been fixed to many times and same problem is occuring. I had 1 year manufacture warranty and 4 year best buy warranty. THe rep told me she sent a confirmation number to the best buy location (etobicoke queensway) and that someone from best buy will give me a call within 5 business days, however no call was heard from best buy therefore i called Frigidaire asking them what is going on, the rep i spoke to told me its been sent but since they haven't called she gave me a reference number [protected] and told me to go to best buy and give them this number and they will replace it. I went to best buy and they said they cannot replace the stove until Frigidaire/Electrolux sends an email to them approving for the exchange. So the rep at best buy emailed Frigidaire/Electrolux asking them to send the approval authorization code. No answer from Frigidaire. Therefore i decided to call Frigidaire/eletrolux asking them what is going on. The rep Melissa lied to me saying frigidaire emailed bestbuy 4 times and told me that she is sending an email again and to go to best buy in an hour. When i went after an hour yet again no email reply. I went to best buy (november 23 2017) asking them why they are lying about not receiving email. they showed me everything that they have not received the email there fore i called frigidaire again while at best buy asking them what is going on. THEY basically changed the whole scenario saying this would be a in house exchange and this has nothing to do with best buy. I want to know why it has nothing to do with best buy when I bought my stove from best buy and I have my extended warranty with best buy. I am not interested in another frigidaire product from you guys. I am tired of the lies and [censor] that you guys have given me, I want frigidaire to simply send best buy an email confirmation with a authorization number indicating a direct exchange. I do not want an inhouse exchange and take frigidaire warranty I want to keep my best buy warranty and want to deal with best buy. Please send a authorization number to best buy at [protected]@bestbuycanada.ca if this situation is not resolved I will be taking this to the ceo of the company along with twitter and facebook in explaining how bad and garbage your customer satisfaction is. I do not want another frigidaire stove or an in house exchange I want frigidaire to directly send a authorization number for an exchange to best buy at [protected]@bestbuycanada.ca and I want this situation resolved its been almost one month I am without a stove the customer satisfaction is ridiuglous.

contact number [protected]
OR [protected]

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Shaun R.
, US
Nov 26, 2017 3:24 am EST

Interesting.

So you returned a G.E. range and exchanged it with a Frigidaire range initially?

I have a considerable amount of background within the appliance industry. Frigidaire does some pretty decent models of ranges. I wouldn't hesitate to own one. However, I would also suggest you way over paid for such a basic level model (3016). That's possibly why you're likely wanting credit back. For very little more, you can move up into a Gallery line product from Frigidaire or a nicer equivalent from a competitor.

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10:52 am EST

Frigidaire food spoiled

Hello I purchased a Frigidaire deep freezer from badcock furniture in laurens, sc I have warranty and everything. my deep freezer stopped working, I called Frigidaire and was told that I couldn't get a service provider until another week well unfortunately my 2 turkeys, ham, and veggies have gone bad and thanksgiving is 2 days away can someone please help me because this is unacceptable.

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Shaun R.
, US
Nov 21, 2017 5:57 pm EST

Hi Sheveta.

Thank you for posting.

When was the freezer purchased? What would you prefer to be done?

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11:55 am EST
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Frigidaire refrigerator

Purchased the fridge on 1/2/17 at Home Depot in Greenville, SC (Woodruff Rd.). A few months later the ice maker broke. The Frigidaire repair guy put a "band aid" fix and it worked for a bit. A couple of weeks ago it broke again. On 11/10/17 the Frigidaire repair guy completely broke the fridge and we lost hundreds of dollars in spoiled food and we've had to eat almost all meals out since. Frigidaire won't compensate us for the lost food/money. On 11/10/17 the repair guy said we'd be contacted within 1-2 days with a delivery date for our replacement fridge. That never happened. I called Frigidaire on Mon. 11/13/17 to follow up. Was told they needed phone # and address for Lowe's where the unit was purchased (which was never requested on Friday once the repair guy broke the fridge). I assumed they were correct and we purchased it Lowe's so I looked up that info and provided it. I never received any further info so I called Lowe's and found out it wasn't sold there and it was bought at Home Depot. I called Frigidaire and they said it didn't matter and it could be replaced at either store. That's not the case and the paperwork now needs to go through Home Depot, but that can't happen until Monday (11/20/17). Eight days after Frigidaire broke our fridge we STILL don't have a fridge or even a delivery date and the soonest we'll get one is Monday. No one we've talked to at Frigidaire seems to care that we still don't have a fridge and they won't compensate us for lost food/money. This is THE WORST experience I have ever had with a company. I will NEVER buy any Frigidaire product again.

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Update by Justin D P
Nov 18, 2017 1:28 pm EST

Shaun,

Thanks for your comments. The biggest issue I have is the level of incompetence and lack of urgency from Frigidaire. It has been EIGHT days since THEIR REPAIR GUY broke our fridge and we STILL don't even have a DELIVERY DATE for the new fridge. All I get from Frigidaire is apologies, but no one takes ownership to fix the issue they created. They put a "band aid" fix the first time they fixed the ice maker and then their repair guy fully broke our fridge and no one has gotten the replacement processed. Just incompetence and lack of care at all levels. I won't ever buy a Frigidaire anything ever again. I hope they go out of business.

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Shaun R.
, US
Nov 18, 2017 12:37 pm EST

Hi Justin.

I can appreciate your frustration. I can't say I might feel much the same. However, it's important to understand that most manufactures do not include the coverage for food spoilage under their terms of warranty. Some retailers may offer additional service agreements that cover such. Have you checked with Home Depot of such a coverage program was purchased along with the fridge? It's worth a call to find out.

I'm heavily involved with the appliance industry and can clearly state it's a misnomer that good products don't break; unfortunately they can and do. It's good that Frigidaire is working with you to outright replace the fridge. I can tell you that isn't common after only two service calls. Hopefully they'll complete the trade off soon and you'll be happy with the end result.

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9:36 am EST
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Frigidaire refrigerator model # fghb2866pf, serial # 4a55004725

This fridge was installed on 1/19/2016., Icemaker broke under warranty January 2017. Repaired by Guaranteed Appliance Services . And here we are November of 2017 icemaker is broken again! I'm not sure how your company can sell such an expensive product that breaks so many times in such a short period of time. It is my opinion, and I'm certain numerous others that this refrigerator has a manufacturing defect and should be recalled. I paid for a refrigerator with an icemaker and all I have is one that won't make ice but does manage to keep and even flow of water all over my kitchen floor, because it's melting out of the dispenser . Does your company not see a problem here ? I owned my previous appliances for over 14 years without one single issue with any of them. It is evident to me Frigidaire takes no pride in the performance or workmanship of their products. I will never purchase any product from your company or affiliate of your company again. I am requesting the full purchase price of $2, 215.00 be refunded to me asap. Theresa Kec ( email [protected]@msn.com) phone 330.887.1852

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9:03 am EST
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Frigidaire professional grade over the range microwave

I purchased a professional grade over the range microwave 11 months ago and it quit working entirely 7 weeks ago. I was referred to a Frigidaire approved repairman who said I needed a new control panel and that he had to order one. When we call to check status we get a different story and basically get the brush off. I then called Frigidaire customer service who said there was nothing they coul do about it. I asked if he could track the part for me and he said he couldn't. Now what? Our phone calls are not returned now and we are left in the dark. At this point I would like either a new replacement installed or a refund

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Sharphook
, US
Jan 25, 2018 5:57 am EST
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Same issue with my above stove microwave. None of buttons on control panel worked. Problem is the connector between control panel door and microwave housing continues to come loose causing all or part of control panel buttons to not function.

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9:14 pm EST

Frigidaire refrigerator issues

Dear Frigidaire:

I am not really sure of the business sense of your company. We bought a refrigerator last September. Large one side by side, freezer on the bottom. It is beautiful. However, it nearly immediately started having trouble with the ice maker. It has been a continuous problem. We even bought he extended warranty because we knew it would never be fixed and it isn't. Anyway my point is that you could have easily replaced the refrigerator for less than what you have paid in labor and parts. The door was replaced, two ice makers, two flappers and I am not even sure what else. Next week will make repair visit number 12 in 14 months. I admit I am not a math major but I do know the $100 per visit for repair is already more than we paid for the refrigerator, not counting the parts. We have asked for the unit to be replaced as it is certainly a "lemon" which I understand happens some times. The fact that instead of replacing this you keep attempting to fix it makes me truly question your business practices. You are losing money! Plus we have to take off work literally a dozen times to be here. Not Good!

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Shaun R.
, US
Nov 15, 2017 11:57 pm EST

Hi Lisa.

I have some background in the appliance industry and think I may help with some of your issues.

To begin with, some additional information would be helpful. Which retailer did you purchase the refrigerator through? With whom was the extended warranty through?

There are different forms of warranty coverage. Frigidaire, as most manufactures do, provides a one year limited warranty with their merchandise. When a service center completes a work order, they generally provide a service warranty for their work, along with parts they've provided. Finally there is the extended warranty which can be provided by the manufacturer, retailer on some separate third party.

The problem, I'd guess, is that you have some overlapping on whom is covering what. Would it make sense if one entity kept paying out for the same issue? No. But if we're talking about different entities, or even different issues, then there is your explanation.

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7:13 pm EDT

Frigidaire customer service/quality of product

I contacted your company on 11/3/2017 about my freezer (model FFVU17F4QW serial number WB63850530) quitting. I found that it had quit last night (11/2/2017) and that all of my food was thawed and spoiled. When I called tonight, I spoke to a female that then disconnected from me when I was attempting to get the serial number. This female had told me that it was only covered for 12 months, but that if I purchased an extended warranty, it would cover it. When I called back, I spoke with Deandre, who also spoke with his supervisor Kathleen (who would not speak to me). Deandre offered a parts concession, but I would have to pay for the labor. Lets remember I have just lost nearly $1000 in groceries. Then if I chose, I could call back and get the extended warranty, so spend more money. He told me that the extended warranty would not cover this issue, since it was already not working, even though the lady I spoke with told me it would cover. Once again, let's remember that I have just lost $1000 in groceries, and I am being offered the gift of a parts concession. So I can pay for the lost groceries, the labor, call later and pay for an extended warranty (because apparently your product only lasts for 12 months). I would hope you would want to stand behind your product a little more because as of right now, I have NO faith in your company or your products. I think if it had been one day after the 12 months, I would clearly be getting the same responses. Maybe you could advise your supervisors to speak with the customers. I am certainly an unhappy one. This item was purchased from Nebraska Furniture Mart.

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Shaun R.
, US
Nov 04, 2017 5:48 am EDT

Hi Jo Lyn.

Most manufactures only do provide a one year-limited warranty with any appliance as to keep the price competitive within the market. They then offer extended service programs, as do many retailers, for those consumers who prefer longer protection. It's a misnomer that good products do not break; they do. Statistics can provide the percentage of those that are capable of breakdown within most given time periods. Extended service coverage is a real cost to whomever is providing the coverage, thus the reason for allowing such coverage to being offered separately, giving the consumer the ability to decide.

In this particular case, it sounds as if the manufacturer is, in some way trying to work with you by offering to cover the part along with an extended service program after the fact. It may not be considered ideal considering you have the loss of food you've described, but it is more than what is required. The replacement of this unit is somewhere between $750 to $800, so if the service can be provided along with the extended service guarantee for much less than that, it is still worthwhile to have the unit repaired.

I've got a considerable amount of background within the industry and can tell you that if I were to buy a freezer today, I'd only purchase a Frigidaire. Although their are other good alternatives in refrigeration, in the freezer market they really are one of the better choices.

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11:43 am EDT
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Frigidaire dishwasher

I purchased a complete set of Frigidaire appliances on May 12, 2015. The OUTSIDE PANEL of the dishwasher is now rusting. I called Frigidaire/Electrolux and was told that they do not cover rust on the outside panel of the dishwasher, and that they don't cover rust at all. This is ridiculous. This is the outside panel of the dishwasher that is rusting, which is not exposed to water. I can understand their position if the rust was occurring inside the dishwasher, which it is not. I was given a quote of $75 for the new outside panel. I don't believe I should have to pay for this.

Dishwasher Model No. FDB2410HIC
Dishwasher Serial No. KH45101937

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Shaun R.
, US
Oct 27, 2017 5:14 pm EDT

Being outside, the rust would only be considered cosmetic, and not covered under most manufacture's warranties. Although not pleasant, $75 is pretty reasonable for a panel.

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2:18 pm EDT

Frigidaire ice maker on my refrigerator model lfhb2751tf0 / serial # 4a71623414

After being displaced for 13 months after a tornado directly hit my home in May 2016 [2 months after my husband passed away], I moved back into my home July 1, 2017. A few weeks later, I purchased a Frigidaire refrigerator [see above] from Lowes. At the end of September, 2017 the icemaker no longer worked. As I live alone / no children, the icemaker was not used much and I am extremely careful with my appliances. It is extremely disconcerting that the icemaker no longer works despite careful use over just 2 months. Per the instructions, I contacted the Frigidaire / Electrolux help number [800.944.9044].

Following the prompts, I indicated that it was an issue with my refrigerator that was less than 1 yr old and was given the phone of a registered repair service. I contacted the repair service and the company, Neighborly Appliance Repair [877.767.3589] refused to take my call, insisting I didn't know what I was doing and that I had to speak with a Firigidairre representative. I called the number back / spoke with the representative and was finally registered. Then I was told to call Neighborly Appliance Repair again. When I called Neighborly Appliance Repair they rudely indicated that they could not find my name, and that I needed to contact Frigidaire again, until they finally found my claim. To set up this appointment, I spent 3 hours on the phone.

On Friday 10/13/17, taking a day off from work, a technician from Neighborly Appliance Repair came and indicated within 3 minutes, that a part had to be replaced, and that he has had to replace that part in multiple units. I asked the technician if he had the part with him, and he said no--the owner would not allow him to have the part on the truck. I asked how long it would take to change out the part and he said about 30 minutes. I was then told I would then have to set up a 2nd appointment with Neighborly Appliance Repair for the technician to come out to replace the defective part.

Since I had taken the day off from work, I called Neighborly Appliance Repair and asked if the technician could come back and replace the part while I was home from work. Neighborly Appliance Repair said he was not authorized by Frigidaire to come back on the same day; Frigidaire requires that the technician has to come back on a separate day for the repair. I told Neighborly Appliance Repair that means I have to take 2 days off from work for something that required a total of 30 minutes to repair my brand new refrigerator [which shouldn't have this problem in the first place]. I indicated that this was totally unreasonable and insensitive to working people. Neighborly Appliance Repair showed absolutely no consideration, having a very rude attitude. The technician also said that he also thought it was rediculous and was very close to quitting the company as the owner was difficult to work for.

I asked Frigidaire about the 2 appointment rule [one appointment for diagnosis and the 2nd appointment to fix the problem]. The Frigidaire representative said they wanted 2 different appointments, however, Frigidaire did not indicate that the appointment had to be on 2 separate days--Neighborly Appliance Repair could have returned on the same day to repair the icemaker. I indicated to the Frigidaire representative that the "2 appointment rule" is lucricrous--when I call a plumber or take in my car I never have 2 appointments to fix the problem. This process has been unnecessarily difficult and time consuming. It is clear that customer care and convenience is not a priority to Frigidaire.

Having no other choice after the first visit, I had Frigidaire set up a 2nd appointment-- which Neighborly Appliance Repair cancelled the day of the appointment after I took the day off from work to let in the technician. Frigidaire [not Neighborly Appliance Repair] called me to cancel the appointment; they said that Neighborly Appliance Repair decided not to come out to the house as Neighborly Appliance Repair said that I was rude.

On Tuesday, 10/17/17, the Frigidaire representative then set up an appointment for today [Saturday 10/21/17]between 8AM and noon for Central Air & Appliance [979.218.1258] to come and diagnosis the problem. Frigidaire set it up on Saturday so I would not need to miss any more work. This means, A MONTH LATER after my first call to Frigidaire for an icemaker that is not working in a brand new refrigerator, I am starting the process all over again. I cancelled errands I needed to run to stay home for this repair service. At this point, I have lost almost 3 days in phone calls to Frigidaire and time off from work.

At 11 AM, since I had not heard anything from Central Air & Appliance, I called the number given to me by the Frigidaire representative. The phone number was a cell number for "Hector" who texted, "No we have no opening at the moment. We did not accept the service call. Besides, Navasota, is out of our coverage area. Please call them back to set up appointment...It must have been a mistake. I never talked to Frigidaire about this call. I saw it on my calls to accept but we never accepted it. Call Frigidaire and let them know Navasota is not our regular service area"

Frigidaire does not accept calls on the weekend. This means I will need to take time at work to contact Frigidaire AGAIN to start the process. Based on my experience thus far, by the time I get my icemaker fixed, I will lose a weeks vacation, spent 16 hours on the phone and not have use of my icemaker for 2 of the 4 months that I will have the unit.

This is totally unacceptable. I will never purchase another Frigidaire appliance and am telling everyone I know about this horrible "customer service" experience.

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Ron Nuara
, US
Nov 05, 2017 4:30 pm EST

My husband and I just had a similar experience with Frigidaire after our stainless steal microwave burned out after only 2 months. They jerked us around, made us write a statement that we had to send certified and then refused to reimburse us even though we sent a copy of the receipt with our name on it that Lowes had given us. This, started right before Hurricane Irma and they made us jump through hoops as we were recovering from losing part of our home in the storm. Still they denied us and wouldn't reimburse us. We also WILL NEVER BUY A FRIGIDAIRE PRDUCT AGAIN! Terrible Company!

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Shaun R.
, US
Oct 21, 2017 2:54 pm EDT

I'm involved with the appliance industry and can tell you the two visit "rule" isn't unique to any one company. First, the rule isn't an absolute rule, but more of a very common procedure. The issue revolves around part availability. Unlike your comparison to plumbing, an appliance technician has to diagnose the problem and then get the part(s) to replace. More times than not, these parts are not "on hand."

Think about how many parts are in any given appliance. Multiply that by the number of appliances produced by any one company in just a single year. Then multiply that by at least a dozen companies. Finally multiply that by any the number of years a service company might be expected to service. I think it might become very apparent why a given part may not be on hand.

What can become even more frustrating is whether a tech can easily diagnose the problem. Many times a diagnostic procedure may suggest an issue with many possible solutions. If the first replacement doesn't resolve an issue, other parts and service calls may be required. When a customer is understandably frustrated, but takes the frustration out on a service center, the net result can be that the service center just chooses to not do business with the customer. Unfortunately you may be in a bad position of seeing if you can pay another service center to come outside of their area to help you.

It might be worth contacting the retailer and see what the night be able to help with. Many retailers offer extended service programs which may prove to be helpful.

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2:09 pm EDT
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Frigidaire microwave, dishwasher, oven/stove top

All items are 4 years old - purchased and installed in 2013.
All Professional Series -
Microwave - outer glass blew out for no reason.
Dishwasher - top water wand broke off, found it laying in Dishwasher.
Oven/Stove - all temperature read outs are missing areas, hard to determine temperatures, etc.
Customer service sent random part (which I paid for) for microwave. They stated they were sending a new door. Second call - unable to send any parts because they don’t make the microwave anymore.
Beware the brand name and dont count on customer er service to be of any assistance.

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Frigidaire refrigerator model #ffss2614qs7a

I submitted this review on your website:

Loud Fridge
I purchased this refrigerator on June 20, 2017. Within the first week, it started making a groaning sound that would keep us awake. It sounds like a haunted house at night. Since the first week, I have had the repair techs from Conn's (retail store in Texas where we purchased unit) out two times and they could not figure it out. I told them I wanted the unit replaced and they told me to contact FrigidAire. The Electrolux customer service people and the repair technician were pleasant. However, I was told that the noise was normal and they would order another compressor but that will not guarantee the noise will go away. I was told further that there would have to be three service calls (by Electrolux - the first two don't count) before some panel would agree to replace the refrigerator, and replacement is not a guarantee either. I am very dissatisfied with this purchase and will not recommend this product to anyone. This was my first and most likely last FrigidAire purchase. I know that this will be the first in a long line of communications between me and Electrolux/FrigidAire in an effort to resolve this matter.

This is the response I received:
Dear Loud Fridge,

Thank you for choosing Frigidaire. As a valued owner, your opinion matters greatly to us and to other customers. We enjoyed hearing your thoughts and appreciate you taking the time to write a review. Unfortunately, your review could not be posted for the reason listed below. Please take a moment to update your review so we can post it on the site.

Thanks again for your valued feedback.

Mention a competitor
Directs business away
Includes personally identifiable information
Mentions shipping complaints
Including inappropriate media
Contains a URL
Is vague or needs more detail
Includes profanity

Submit something new

Thanks again,
Frigidaire

My Rebuttal:
It is more than upsetting that FrigidAire can censor a review in this manner. I have posted another. My next postings will be on Social Media where you cannot censor. It would have been more fitting to reply with some REAL customer service and try to resolve this matter rather than resort to this shameful tactic.
I reviewed one of your products on YOUR site and was censored because it didn't meet YOUR criteria. ***NEWSFLASH*** NOT ALL REVIEWS ARE GOOD! I hate my FrigidAire product and I am stuck with it. You can buy it back from me and I'll go away. I will continue to post my dissatisfaction on every social media site I can find until this matter is resolved.
Extremely dissatisfied.

Tony Cava
Ref # [protected]
Acct #[protected]
Model #FFSS2614QS7A
Serial #4A72405561

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Frigidaire refrigerator model #fftr1514qw

The magnetic seams on the side of the door start coming apart from the door about 1 1/2 year ago and now the inside door and outside door are coming apart . We are having a hard time keep it closed tight. This refrigerator was purchased in July of 2015 . We did not get a extended warranty due to the fact we assumed that a Frigidaire would last more then a 1-2 years. There is no way to fix this unless the door is replaced . We are highly unsatisfied with this model.

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Shaun R.
, US
Oct 11, 2017 9:12 pm EDT

Unfortunately even the best products can have problems. Replacing the doors won't be cost effective. I wouldn't worry about replacing it, even with another Frigidaire, just shop based upon extended warranty coverage.

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Frigidaire nine month old refrigerator stopped working, worst customer service

We purchased a side by side stainless steel Frigidaire Gallery refrigerator January 13, 2017. On October 9, 2017 it error coded and when I called to report the code I was told this code meant it needed immediate service. I was told on 10/9 that a repair person would be to my home the next morning as we were escalated. I am being told by Frigidaire that this is not what was said but I also know what I heard and what I was told. I missed the morning of work waiting for a phone call or service call and neither came. I called Frigidaire at noon on 10/10 to be told that the repair company had called me and left me a voice mail. Neither had happened. Was told to call the repair company myself so I did, then they told me to call back to Frigidaire which I did less than 5 minutes after the first call to them to be told that a repair team could be sent out in 6 days. I was offered nothing for reimbursement. Nothing for the lost food approx $300 just in the fridge alone we were smart enough to empty the freezer. We were only told that they understood our frustration. I have been told that they won't reimbursed the lost food which I find to be horribly awful especially since I would have taken it to a neighbors had I known that no one would be out today. I have been treated quite poorly by most of the people I spoke with today. Most of them basically making this our fault which I guess it is for buying their product.
This is one of the messages we were sent by a rep..
Stacey,

I truly regret to hear of your recent encounter with your unit and the service company.

Generally, appointments are dispatched based on the availability of authorized technicians in your area. They are also subject to change depending on servicer’s availability.

Upon reviewing your account, I see you have advised that you will be returning your unit to the dealer, correct? Please reconnect to move forward with scheduling or cancel your service.

Best,
Maggie

So because I was frustrated and said I wanted to return my unit to Sears as I was annoyed and angry.

Since this I have been offered $100 for a dorm fridge for my family of 6. While this is more than nothing I find this almost as insulting as nothing. I have been made to feel as though I should be very grateful for this gesture. I work in a service industry, this is really quite appalling. All I really want is for my fridge to work, my floor to not be ruined and my food to be replaced.

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Shaun R.
, US
Oct 10, 2017 5:31 pm EDT

That is frustrating Stacy. I've worked within the industry a long time, but can tell you most manufacturers have very similar warranty coverage programs and regulations as to how they handle dispatching service providers.

To begin with, I'm not aware of any manufacture covering food loss. And I'm also not aware of any manufacture which guarantees next day service on a warrantied product. This doesn't mean retailers may not provide such programs under extended warranty agreements.

You mentioned that you purchased the fridge through Sears. Have you spoken to them about your current issue? With additional warranty coverage, they may be able to replace it.

Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

How to file a complaint about Frigidaire?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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