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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:07 pm EDT
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Frigidaire poor service

This letter is to complain about the quality of service (or lack there of) that we have been receiving from The Brick Warehouse (William Kitchen Road). This past February 2010 we purchased a Frigidaire Professional (FPHS287F) refrigerator at The Brick Warehouse on William Kitchen Road, Scarborough, Ontario Canada. The process to make the purchase was a relatively pleasant experience. The salesman and the store manager were professional and we were happy at the time with our decision to use The Brick.

However, this very quickly changed. About 2 weeks after we took delivery of the fridge we noticed that water was dripping on the floor. We called The Brick and we were informed that we have to call Trans Global. A service call was scheduled and the technician diagnosed the drip pan as the cause of the problem. Unfortunately, he did not have the part and another service call had to be scheduled. A few weeks later the pan was installed. This did not correct the issue. I spoke to the store manager asking about getting a replacement fridge as I did not think a brand new fridge should be leaking. He however, told me that I have to contact Trans Global and they will determine if the fridge has to be replaced. I called Trans Global and they said that it is up to The Brick to decide to replace the fridge. No one was taking any responsibility and I was stuck with a leaking $2, 000.00 fridge.

Another call was placed with Trans Global. This time the technician said it was the hose that leads to the drip pan "probably" had a hole. Of course, he did not have the part and another service call had to be scheduled. A few weeks later and another technician, this one actually seemed to know what he was doing. He diagnosed the problem as a factory defect with how the hose installed. The hose was not correctly installed and the water was dripping on the outside of the hose instead of on the inside. He said it needed major repairs and he could not do it by himself and another service call would have to be scheduled. We are not prepared to have a 3 month old fridge undergo major repairs and are tired of the service calls and the inconvenience. Each service call required a vacation day from work and I have to empty and repack the fridge.

We contacted the store manager at The Brick on May 21, 2010 informing him that the technician has indicated that the fridge has a factory defect and that we would like a replacement. He said that there are none in stock but he will place an order and we should have it in about a week. Needless the replacement was not delivered in the time it was promised nor did anyone from The Brick get back to us on the new delivery time.

The replacement fridge was finally delivered on June 19, 2010 by two very unprofessional delivery guys and they had hung the doors incorrectly. The left side door had a huge gap between the hinge and the hinge cover and the right side was lower than the left side. Unfortunately, we did not notice this until after they had left. Once we noticed the problem we contacted the delivery guy and his response was, "there is nothing I can do about it, contact the office. How is that for customer care? The following Monday after we hooked up the water line we found out the water valve on the brand spanking new fridge was faulty and was causing a very big leak when dispensing water.

So knowing the drill, we contacted Trans Global to schedule another service call for Tuesday June 22, 2010. This would now be the 5th service call and a 5th vacation day.. The technician confirmed that the water valve was broken and a new one has to be ordered and another service call would have to be scheduled. With regards to the doors, he fixed the gap between the hinge and the hinge cover on the left door and corrected the height by raising the height of the right door. However, the right door slips and makes a cracking sound when opened beyond 95 degrees.

On Wednesday June 23, 2010 we went into The Brick and spoke to the store manager informing him of the new issues and letting him know that this was not acceptable and wanted another replacement. However, the stock in the store is very limited based on our requirements on size, colour and features. The only comparable one (style, size, colour) was a Bosch. The store manager indicated that this is not an option because of the price difference and we would have to pay the difference. We figured that the price difference would compensate us for all of the frustration and inconvenience. The store manager however, said that this was not an option and we should find another one. He then left us and never came back. As we were leaving we saw him watching the FIFA World Cup. How is this for customer care?

The Operations Manager for the store was worse. He has been very arrogant and condescending during this entire episode. Since this saga began we have sent multiple emails to [protected]@thebrick.com and to date we have yet to receive a response to any of them. How is this for customer care? We have spoken to the Operations Manager on a few occasions and he has been very unpleasant to deal with. At no time did he ever apologize for our inconvenience or show any empathy for our situation. His implications are that we are causing the issues ourselves and that we are blaming The Brick for the problems with the fridge. I told him that we are not blaming The Brick we are complaining about the lack of customer service. They are selling a product and they have a responsibility to provide service if/when the need arises. When told about the number of vacation days we had to take for the service calls he implied that is not his problem and that we should have scheduled the calls for the weekends. We tried but service calls on Saturdays are very difficult to get and we cannot wait for weeks to get the issue addressed. When told that we will take our complaint higher he laughed and said nothing will change as it will just come back to him anyway. How is this for customer care? When we asked about the Bosch fridge as a replacement he said that will never happen. He was not even willing to negotiate a price in good faith for all of the problems and inconvenience we experienced over the past 4 months. He has no business being in the sales and service industry as he has no concept of customer service and does a disservice to The Brick.

This was our first major purchase at The Brick and will certainly be the last one. We have decided to return the fridge and take our business elsewhere. I know that the loss of my business will not have any impact to The Brick but I will also share my experience with family and friends and anyone that will listen. The word will get out.

The Brick should consider changing their email address, [protected]@thebrick.com as there is no evidence (as demonstrated by the store and operations managers at the William Kitchen store) that ‘customer care’ is a core business value of The Brick.

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4:15 pm EDT
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Frigidaire refusal to honor warranty

Unbelievably Poor Warranty Lack of Service
10 months ago, I bought a condo. I am the first owner of the condo, although the building was 3 years old at the time. According to their "warranty", I had 1 year after my date of purchase. I immediately registered ALL of my appliances. Upon moving in, the refrigerator did not work. I immediately contacted a Frigidaire approved repair company. They REFUSED to service my appliance, because Frigidaire "had a history of not honoring warranties in the building". I called a second company, who came out, and sent a repair person. They had to make 3 visits to diagnose and repair the multiple problems with the refrigerator. Unfortunately for them, thus started our mutual 10 month odyssey into getting payment for them.
Once they repaired the refrigerator, I answered Frigidaire's SOLICITATION for me to buy a 3 year extended warranty (to this day, they continue to send me extended warranty solicitations for all my other appliances).
Once the repair company called me and told me they couldn't get paid, I began working with them to get them paid. They said that they needed my close of escrow paperwork to prove when I moved in. I gave it to them. Thus began the ridiculous 10 months of BS from Frigidaire. Here are the excuses that they have given us for not paying (even though I now had a document that showed my COE date and the 3 year extended warranty I bought at their solicitation):

1) The COE documents were insurance papers not escrow papers (because the escrow company as "title INSURANCE" in its name)
2) I actually bought the condo in 2006 when it was built not 2009
3) I not only bought the condo then, I had it repaired in 2006 (and they had my signature to prove it, which they would never produce)
3a) The company that serviced it according to them was 175 miles from the condo
4) I fraudulently bought the extended warranty claiming that I bought the condo in 2009 when it was actually 2006. Therefore, even if the extended warranty WOULD have still been in effect, they were cancelling my extended warranty for fraud and sending me a refund (I will say, I just got the refund)
5) That the condo I bought had once been an apartment and the warranty expired during the occupants' tenancy (it was built as condos, period)
When I called Frigidaire myself, I was told that the person I was speaking with HAD NO SUPERVISOR. As I told her, I didn't think the CEO of Electrolux was a woman named "Ashanti". She merely repeated that I had signed a service order in 2006 from a company in San Diego (175 miles from me) but refused to produce any evidence.
After this, the builder of my condo got involved, contacted Frigidaire, and told them that it had never been an apartment, and I was the first purchaser of the condo.
Their next excuse, prior to finally paying the service company, was that I had left the date of purchase BLANK when I registered online, and that they had used the build date + 1 year to come up with the warranty period. GREAT LIE number 7. The reality is that A) you can't register an appliance online without a date and B) the date appears on the extended warranty they sold me.

CONCLUSION: I WILL NEVER BUY ANOTHER ELECTROLUX product again. I'm going straight to Kenmore (unless I get rich), because I've never had a problem with Kenmore appliances or warranty. Electrolux sucks in every way.

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Norkus
, US
Dec 13, 2010 2:44 pm EST

Don't buy this product! I purchased this oven 6 mos ago & after using the self-cleaning feature on this stove for the 1st time there was brown seepage at the base between the oven door and glass. I called the company to complain and was given the run around! They refuse to take responsibility and wanted to send me instructions on how to remove the door & glass to clean it. It doesn't take a rocket scientist to realize that there is a problem with the seal around the oven glass. ARE THEY KIDDING ME?! Had I known this, I would never have purchased their product. I want to warn all consumers who are considering the purchase of Frigidaire products that they don't stand behind their product line! According to the customer service representative's this is SUPPOSED TO HAPPEN? WHAT!? They insult my intelligence if they think that I am going to accept their ridiculous excuses as to why this could have happened! Yet replacing the door is not covered under their warranty when they know that it will happen? The oven door is now ugly and unsightly and I am not physically capable of removing the door, screws, bolts, and glass to clean up this mess! in addition to putting it back together again! Okay, so why not add in their "Use & Care Manual" that after using the self-clean feature there will be seepage of sediments between the door and glass making it necessary to remove & disassemble the door to clean it each time I use the self cleaning feature! How many consumers would purchase their product after reading that? NONE! SHAME ON ELECTROLUX-FRIGIDAIRE FOR KEEPING THIS INFORMATION FROM THE CONSUMER WHO THINKS THEY ARE MAKING A GOOD CHOICE! I am not a mechanic and I should not have to dismantle this door if your product is defective! In addition there are other complaints about this product listed at this site with the same problem! If they replace my oven door with one that doesn't seep then I will indeed rescind this message, until then it will remain for all consumers to be made aware of this defect in this oven! BTW I replaced my 11 year old-self cleaning oven with this one and this never happened when I used the self cleaning feature! So what they said to me is ABSOLUTELY RIDICULOUS!

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12:07 pm EDT

Frigidaire beware

We bought a brand new glass top stove of the Frigdaire mark in 2017. The warmer burner never worked from day one. We didn't know how it worked and didn't need it so we just left it as is. On chrstmas eve 2017. the touch pad blew and as a result, we had no oven. We borrowed a neighbors oven to cook our turkey and after christmas, we got the touch pad relaced. Suprise, the warmer burner now works. All you have to do is turn the knob. Last week i turned on the oven to cook and the touch pad blew again. The tech that came is telling us that it is going to cost us another 450.00 plus installation. We have decided that because the appliance is only 4 years old and we have now had two major repairs that we are going to cut our losses and buy a now stove. you can be guareented that it will NOT be frigidaire. It is so sad that companies can put out such poor quality products at such top of the line prices. You have lost a customer for life as well as given us the right to advise and future customers to the RIGHT choice.

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Frigidaireiscrap!
Beavercreek, US
Aug 04, 2011 2:23 am EDT

We had a leak and it was fixed by a licensed professional who said it was a defect in our brand new Washing Machine. After going through an estimator sent out by Frigidaire, sending in the part and then going through every hoop and loop and hours and hours of our time...They came back putting the blame on the company we purchased it from...then we approached the company (small local appliance! Thank God not Sears) and they helped us start the process again and still Frigidaire blamed the small company...even with the part then accessed again and told it was a defective part! The small company has offered to cover the costs of our new floor and Frigidaire told us to take a hike...they are a big company that no longer cares about the customer! I beg every one to quit buying their appliances until they care about what they produce and back up their product!

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Reviewer54527
,
Oct 26, 2015 3:29 pm EDT

New microwave quit heating after 3 weeks. We worked through dealer and Frigidaire. We are into the 3rd month and were told it would be more weeks. We have been promised 5 shipment dates. Today the dealer was told "We had signed off and the dealer would not be given anymore information." This is a lie. The dealer was told we had agreed to pay shipping; We did not. I plan to sue as I have no more patience.

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Jericho
, US
Aug 04, 2010 4:36 pm EDT

When we built our new home and moved in in July of 2017 we bought 8 Frigidaire appliances from Lowes. I think that we spent between 40 and 60 thousand dollars total in Lowes (Truth be know it was probably more than that) We bought an extended service plan that was to cover two of our appliances. In March of this year our dishwasher went out. We called and used our extended warranty and after 7 weeks and 3 repair man visits the Extended Warranty company gave up and sent us a Lowes Gift card to buy a new dishwasher. Well we bought the new dishwasher (of which I had to remove the old one) and I installed it. First off we would have to wash the dishes twice to get them clean and then within a couple of weeks it stopped working as well. Now our microwave has quit and we don't want to have to use our only extended warranty plan that is left to replace it due to the fact that we have a $2, 000.00 freezer and refrigerator among other expensive appliances that could go out sometime soon as well. I am now being told that I will have to contact the manufacturer to resolve my dishwasher problem! Even though the original extended warranty claim problem has not been resolved! I am so frustrated and will probably not use nor recommend Lowes again.

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mitchell barbie
Indianapolis, US
Nov 09, 2010 2:06 pm EST

refrigerator quit working lost all food had repaired everything in the refrigerator 2 days to do this hasd to miss work. Now is quit working again and lost all of our food again very dissatisfied with Sears customer service is very rude. I would like to hear from someone who can fix this problem the refrigerator is no good

Valerie
Valerie
, US
Apr 21, 2008 2:40 am EDT

3yr old front loader clothes washer ran well up until a few days ago. The unit began making loud grinding noises. After casual inspection, I found that the Stainless Steel rotating tub was very loose in every axis.

I spent a few hours in a detail inspection and after disassembly of the plastic tub unit, I found that the three spokes of the drive hub/spindle has broken off shaft.

No debris other than plastic found. To our knowledge it has not been overloaded. Another post on another board indicated same issue.

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Keyia Strickland
,
May 06, 2008 4:39 pm EDT

I purchase a microwave from HH Gregg and it was delivered to my home on March 24, 2017 ans install. When I went to use it, it did not work. The turn table did not work nor did the control panel. I contacted the store and they sent a repair person to work on it. He looked at it and told me I need a new control panel board and that he had to order one. He returned within a week with a new control panel and install it at which time that one did not work either. He then tested the swiches and stated that may be the problem so he went in an changed all those. To no avail that did not solve the problem. He contacted the teck support person for your company and explained the problem and that he felt it was something wrong with the microwave and that it should be replace. We contacted the store and explained the problem and they were to get back with me within 24 hours. Well to no avail no one called me back so I called the store again and I have talked to three (3) differant managers and still nothing has been done. I have been with out this appliance for over a month now and I feel I have been very patient in waiting to get this matter resloved. At this point I feel I should get a new microwave.

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Preston Jack
Edgard, US
Feb 11, 2009 5:04 pm EST

I purchased a side by side refrigerator from the Conn's in Baton Rouge, La. It went out on 2/8/09 the service dept says it won't be able to get anyone out until 2/17/09. The service rep for frigidaire will be by on friday to fix the problem. Conn's in my opinion does not stand by their warranties. I spent three days waiting to here from Conn's, only to be told it will take another several days to get to me. If you go to their website there is an complaint address that does not work. THAT'S THE PROBLEM WITH AMERICAN BUSINESS'S TODAY.

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TedP99
, US
Nov 14, 2009 3:52 am EST

I bought this stove new in April 2017. October 21st, at 3:00am in the morning, 2 of the burners turned on high, while the switches were in the off position, causing fire damage to my kitchen. I contacted Electrolux, who gave me a number to call to have a service person look at the stove to see if it was a warranty issue. I found a recall on the CSPC website on this stove and called the phone number listed there. They set up a time for a tech to come fix the stove. The tech arrived Oct 30th, and asked for the repair parts. I had no parts, and he said they should have shipped them to me. He ordered the parts and said to call when they came in. The 1st box arrived Nov. 6th, and they were wrong. I called their office, Electrolux, the recall center and explained they were wrong. I was told I didn't know what I was talking about and the tech would install them Nov. 12th. I called back repeatedly and was told the same thing. The tech arrived on Nov 12th, and said they are the wrong parts, and they would send me some other parts and to call when I got them, in a week or so. I called all the above again and expressed my displeasure and was told they are only required to fix the problem, and there is no time constraints. I asked the person at Electrolux to speak to her supervisor, and she refused, and eventually hung up on me. I have talked to all the above about this issue and have asked what am I supposed to do to cook, and was told that is my problem. I said at this rate it could take a year to get it fixed, and was told if it did, they would still have met the requirement to get it repaired. I am without a stove, out $2017.00 for the stove, $3400.00 in damage to my kitchen, and have only asked to get the stove fixed. Electrolux has been totally rude and unhelpful in a recall issue, I can imagine their response to a warranty issue.

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tomdw
Long Beach, US
Mar 01, 2010 10:44 pm EST

Frigidaire refrigirator was delivered on 2/17/10. Within minutes after the delivery it was clear the unit did not work. We left it on for several hours. It stayed at 70 degrees inside. Called Pacific Sales. They said they would send a service person to repair instead of replacing the product, which seemed the proper thing to do. On 2/18 they told us they would call us during the morning of 2/20 to tell us what time they would arrive that afternoon to repair the unit. We confimed the agreement on 2/19. They never called on 2/20. I made several calls to them and was basically given the runaround. Finally got an answer. They said they couldn't get their service person out to inspect the refrigerator until 2/26. I finally told them my next call was going to be to American Express if they didn't get someone over sooner. They agreed to have an independent service person inspect it on 2/22. He looked at it and found that the compressor was defective. They traded out the units on 2/24 a week after the first one was delivered. Being without a refrigerator for a week was no small inconvenience, but dealing with Pacific Sales was far more aggravating. They could not seem to have cared less. Little if any concern and no apology. I wrote them a letter, but doubt I'll get a reply.

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BCMariner
Victoria, CA
Aug 09, 2010 5:56 pm EDT

Gave up over 2k for a nice new Frigidaire washer and dryer set from Sears Canada online store. It came and the installation was a mess. The dryer ate my wifes clothing and they repaired and repaired until the warranty ran out. The last repair I paid for and they left the set unleveled and it jumped across the bathroom and knocked out the fixtures. Now both washer and dryer are hooped. Family photos were steamed to death and paint ran off the walls from the dryer vent.

Too Bad So Sad says sears.

Don't buy from them!

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10:59 am EST
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Frigidaire compressor failing

Seven year-old Frigidaire side-by-side has compressor dying. Many have expressed complaints about this defective products but Frigidaire does not care (warranty expired, so you are on your own). When a top-of-the-line fridge has a compressor dying, it means it was a defective product and the company should stand behind. I am fighting to get the repair done under warranty but customer service declined. They offered 20% to purchase a new fridge: I am not going to buy another defective product, despite the discount - thanks!

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10:24 am EST
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Frigidaire heat pump

I have been very unhappy with the performance of my Frigidaire Heat pump.(model FT4bd-036k and model B5VM-936k-B) My old heat pump was over 20 years old when it failed. My new Frigidaire was suppose to be 4 times more efficient being a seer 13. The first summer my light bill over doubled even after raising the thermostat to 78. ( I used to keep it at 68) The same thing in the winter. In the past 15 years at this house my electric bill never was higher than 150 dollars, and that was keeping the thermostat at 70. How with the thermostatic set at 63 I have a 300 dollar bill. I have complained to the installer and they could find nothing wrong. I have even had a competing company come in and look at it. No-one can find anything wrong with it. But something is wrong. It will run all day even in 45 degree weather just to keep the house at 63.
Can you forward this to someone that will be will to help find out what is wrong.
Thank you
Kenneth Hick

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pbisim88
, US
Jul 31, 2015 12:59 am EDT

Coils leaks. 4 years after install.
pbisim@aol.com

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12451j
Middleburg, US
May 10, 2011 5:53 pm EDT
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same here new unit put in in 2008. Coli was leaking fro the factory and ha to be replaced, the today 5/10/2011 found out the ball valve has failed.
My cost is almost 800.00 dollars to fix...this is one piece of crap. I have contacted several folks that had this unit installed with the similar results. We are getting everyone's information to look into the of class action litigation.

roge9398@gmail.com

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T Sayre
San Marcos, US
Dec 22, 2010 8:09 pm EST
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I to have a 13 seer Heat Pump was told its the greatest, now 3 years later I am replacing the coil unit because it leaks. What ever happen to Frigidaire they use to run foever and not brake down. Is this the new and improved way of doing business through China products not being monitored by there customer for quality. I think its a shame to have faithful customer and loyal customers continuing to buy your products because they thought they could trust it. NOT anymore, its the get rich take advantage of the consumer once again.Who knows how much Electricity was used for this piece of crap to opporate over the three years I had it. Yea they pay for a replacement coil but do you know how much work is involved to replace it? They have to take out the unit from you house and take it in to have, the so called GOOD ONE put in. Who knows how long this one will last ( good $1, 000 out the window). Take off of work for two days, once when taking it out and then again to put it back. Of corce this happen in the winter time so now you have no heat or you have to use little heaters in ever room to heat the house warm so you don't freeze. All added to electricity use. I'll bet the electric company has a share in stock in YOUR Frigidaire Company (Nordyne). I am very dissatified with the whole thing. I can't afford to throw the whole thing out and start over. I just lost a couple of thousand dollars. Oh will, pass it on to the next consumer. Thanks but no thanks TS

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2:45 pm EST
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Frigidaire can we act against denied warranties & service?

I've read the complaints about Electrolux appliance failures and Electolux's poor response.
They all seem to have a similar theme: product fails & Electrolux delays and/or denies replacement covered by warranty--with attrocious customer service throughout the process.
Is it possible that we could join together with a class action suit?
I don't know anything about it but seems like Electrolux is selling their product as high end with broad warranty coverage but we get low-end quality and denied warranty protection.
Doesn't that sound like a class action lawsuit to you?

Maybe others have thots on this or would like to add their support of such an action.

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Joanne Townsend
, US
Apr 06, 2016 5:24 pm EDT

My microwave, the one attached to oven. spewed smoke..no warning, when heating s lasagna dis suitable for microwaving ( well - known but so upset I can't think of name!) I grabbed a cookie sheet to put under, held door open to deck and let it smoke on! (At time on docket for 2 spine surg ( fall, '14) i called got the runaround many you must have heard! While at Dr. A man from repair co. area showed up. When I called back I was told the maker sent parts for lower oven, then the complaint was dropped by Frigidaire!
Too ill to fight at tme, then getting back to them later with no luck. I tried today, , was told productI microwaveable product had foil in it (a pig 's eye!') now I am thinking of fighting the area service co., or let Stouffers, the product used, is considered to be the culprit, not they! Has anyone had same problem and blaming others, say Stouffers? We were upgrading to sell and I have this monster in my kitchen! We don't have extra money to sue outright but would join a class action suit. I have lost 12 lbs worrying! ( too skinny to lose more!) they ruin people's confidence in buying! My DaD sold Maytags and never had problems like this! This is the work of a co. no better than a common crook! If a class action suit, please write me on facebook! First name Joanne, in MI. I hesitate to say m, ore of identity.

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Evan2513
St lazare, CA
Sep 22, 2014 9:27 pm EDT

We bought refrigerator & stove it has been awful .yes I'm on board the worst product & no warranty poor service like above comment said sold as high end but the is the most awful & low end product please start lawsuit!

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GWB Cat
Placitas, US
Jul 18, 2014 10:54 pm EDT

We bought Electrolux: Double wall oven, dish washer, and fridge, they all he self have had big problems. With the oven the glass shatters when you use the self cleaning. With the Fridge the compressor had to be replaced. With the dishwasher the control board just went out and it has never cleaned well. Rather than fix this one we are going to throw it in the trash.

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Sue not happy with purchase
Okotoks, CA
Jun 02, 2014 11:38 pm EDT

Bought my Electrolux French door fridge in 2010. Have had repair in 4 times to fix ice maker and also see some water is leaking onto a shelf and there is a crack in the bottom shelf. Ice maker is not working again. I see there is a class action suit in Pennsylvania and Georgia but none in Canada yet. I have extended warranty but running out in four months...yikes. Can Canadians join the one you speak of?

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Moderndaymom
, US
May 10, 2013 1:47 pm EDT

There is now a class action lawsuit pending join it from Nagel I believe but just google class action against Electrolux! It will be well worth your time to get this company finally to do something. This coming from a pissed consumer!

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Dhatefridge
Garrett, US
Sep 13, 2012 7:29 am EDT

A few weeks after I purchased the model EI26SS55GSO. the front panel went out, I had it replaced and it still is not working correctly. The metal rods on the shelves on door kept popping of so I just took them off. The ice maker does not work properly and it makes all kinds of weird noises. One of my daughters friends says it sounds possesed! I was so excited when I got this fridge, now I absolutely HATE this fridge!

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sad customer x 10
st albert, CA
Sep 09, 2012 5:33 am EDT

We will been on our third fridge and, believe third mother board on the stove, the over the stove microwave is not working because of its motheir board . DEFECTIVE ENGIENERING, MY WIFE GOES CRAZY talking to supervisors and service people, we would love to get our money back and move on . Why don't they step up and support the consumer which with out question will be the one whom doesn't EVER purchase their product when dealt with in this manner.

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Annoyed in Seattle
, US
Mar 10, 2011 1:01 am EST

Absolutely agree and sign me up if there's a class action lawsuit to be had here. I'm on hold with Electrolux service center as I type this. This is now my 5th call to get a service guy out to fix the ice maker YET AGAIN. This does not include the 2 calls to also get my thermostat replaced as it went out 14 months after purchase and then again 3 weeks after getting fixed. There needs to be a lemon law for major appliances in order to hold manufacturers like this accountable for their poor quality control measures.

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surfpac
Plantation, US
Mar 02, 2011 3:14 pm EST

BTW, the applaiances are not even a year old and they're failing. These are lemons and this company doesn't care about ht e consumers. They are a marketing company selling sub par applainces that are poorly engineered but have fancy exterior (stainless steel and lights and sounds).

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surfpac
Plantation, US
Mar 02, 2011 3:11 pm EST

Electrolux is the worse POS appliance and customers service I have evr experienced. I wished I ahd found this page before I purchased Electrolux appliance for my renovated kitchen. These appliances weren't cheap either. $2, 800 for a fridge that has ice maker failures, multiple times. $1, 000 dishwasher that had a valve failyre (BTW, it took the service man 3 trips to figure this out after changing circuit board and pump). Now top oven on their $2, 700 double oven stopped working. Guy says it's a bad element. Electrolux customer service hasn't even called me to see what is being done to fix these lemon. This is ridiculous, we need to get a list of dissatisfied consumers and get our money back.

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Frigidaire auto frost free not working from bigning.

Dear sir, I had purchase by bad luckly the electrolux freeze m-ozone fd-230 lt. Ekl 235 ff on dated 16.04.2004 sl. No. 3308598. After completing its warranty we had facing problem regularly & take paid service from your service center time to time. They always assured us to now you'll not facing problem again. Your service boys said us that this machine has already manufactring defect by the company. Lastly the machine we send to the service center on dt. 7thdec 09. And didnt come back till today at our home. They are saying that now machine can not reapair. So you are requested to do exchang the freeze with single door system as per your next choice. Pls. Look into my problem and do needful. Thanks and hope,

Madan ram gupta.
Santosh opticals & watches, 30 shanti bhawan market, bank more dhanbad.826001. [protected]. [protected].

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Frigidaire dryer caught fire

Our 3.5 yr old Frigidaire dryer caught fire. Luckily we were home so were able to get unplug it in time. It sounds like the motor froze up. I noticed earlier it was making a whirring noise and the drum wasn't rotating. We religiously clean our lint filter and the lint filter exhaust. VERY dangerous appliance!

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JessieJamesB
Morinville, CA
Dec 10, 2020 2:07 pm EST
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I also lost my house to a frigidaire dryer. Thank god we were awake at the time otherwise my husband 3/5 of my children my pets and myself all would have died in the fire.

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Jacqueline Susan
, US
Sep 23, 2013 6:07 am EDT

Our house almost burnt to the ground! If my husband and son had not ran to turn off the gas and electric when they did. Our frigidaire/Electrolux caught on fire when we were getting ready to leave for the day. 2005 Model from ABC Warehouse. Husband yelled everyone out of the house now call 911 I can't put it out it's fully engulfed in flames. 3 fire trucks 12 firefighters later, extensive smoke & water damage. Why have these not been RECALLED? No lint we always clean it out, even all vent piping all the way to the outside. I am still in shock from this experience. State Farm has been wonderful. I hope this stops soon. These need to be RECALLED! Shame on Frigidaire & Electrolux! Motor is defective! Thank god no one was hurt or killed & animals were saved.

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Tammy Simpson
Huntington Beach, US
Mar 29, 2012 12:57 am EDT
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Eight weeks ago my Frigidaire dryer caught on fire, burned my home as well as doing significant smoke damage to my home. I was one dryer load away from going to bed. My toddlers bedroom sits above the garage where the fire started and sustained significant damage. Thankfully we were awake and were able to get out of the home. My toddler has been traumatized by this event. Frigidaire is lucky the fire did not harm my son...especially knowing there are issues with their dryers. SHAME ON YOU.

Thank you Huntington Beach Fire Department! You are the best!

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RalphT
Pierrefonds, CA
Feb 13, 2012 2:16 pm EST

Our first figidaire dryer(3 and half years ago) caught fire at 4:oo AM while we were sleeping. We were lucky that I was awoken by my dog and the smell of smoke, so the damage was confined to smoke damage and local discoloration of the paint on our washing machine. We subsequentially purchased a similiar machine Frigidaire (insurance covered the cost totally) and we had another fire. The machine was just turned on, a grinding noise was hear, and the machine was turn off, then fire was seen in the back of the machine. We had a fire extingisher in the laundry room and were able to put out the fire immediately.

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Justin M
Los Osos, US
Nov 14, 2011 5:25 pm EST
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Our Frigidaire dyer went up in flames last week. Major damage through out the house. The fire investigator determined the fire started at the heating mechanism and said this is a faulty product. ALL FRIGIDAIRE DRYER OWNERS PLEASE BEWARE. We were lucky enough to get our kids and pets out of the house, but it's only because we acted in a matter of seconds.

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ttrottot
Sun Valley, US
Jul 17, 2011 4:24 pm EDT
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We have a brand new Frigidaire and the dryer caught last night had my mom not walked in smelt smoke 6 of us may have died .I called Frigidaire and told them the thing caught fire and had someone not caught it well I prolly wouldnt be here typing this now BEWARE model # GLEQ2152ES1 is a fire hazard 2nd fire in 2 mos called to have it removed .This thing is dangerous...

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Frigidaire noisy & leaks

I only replaced my dishwasher because it was noisy ~ it worked fine. I replaced it with the Frigidaire 4000 Series with AquaSurge.. supposed to be quiet. HA! This thing is so noisy it's just down right annoying! Sounds like a grinding or the motor is going to slow or something. It also leaves a puddle on my floor in the corner. I saw the sales associate and he said he was going to contact service for me. He never did. We called the store and was told to call somewhere else which the people didn't even speak English. We were given a list of 3 people we could call to service the dishwasher but none of them will come to our house because it's "to far". I bought this dishwasher hoping it would be quiet, it certainly wasn't cheap. I will never buy Frigidaire again. I have to keep calling to see if someone will come figure out why the heck this thing is so noisy!

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Frigidaire poor refrigerators

In March of 2009 I purchased a refrigerator/freezer for my
> > garage from Lowe's. It is a model AS-17. Last week it stopped
> running.
> > All of the food in the top freezer defrosted and spoiled. I didn't
> have
> > filets and lobster in the freezer, but it was Lean Cuisine, Skinny
> > Cow Fudge bars, Bagel Bites, Cornish Hens, Orida French Fries andmore.
> This
> > was food that I paid for with money that I worked for. All lost and
> > trashed. I buy a product and it works for 9 months? Apparently,
> > according to therepairman, this refrigerator does not work in cold
> > weather. It can't make it in an Oklahoma winter? Where was the
> > sign
> or
> > sticker or the sales advice telling me that this fair-weather
> applicance
> > would only work in the sub-tropics?I am getting ready to replace my
> oven
> > and am wondering if a Frigidiare oven should even be considered
> > because it might have secret "conditions"in which it won't operate.
> > You should be ashamed of yourself for selling me such a product
> > without warning
> and
> > for all of the lost food I had to throw away.

To which these boobs responded:
Thank you for allowing Frigidaire to assist you. If you have further
> questions or concerns, please feel free to contact our Consumer Care
> Center at [protected].
>
> Sincerely,
> Windy R.

And how would I know what it says in the Owner's Guide until I have
> purchased the refrigerator and have it in my garage? There was not a
> sign, sticker, warning, nothing on the unit at the store and it is
> just a hidden surprise that you get after the purchase is made.
>
> As I said, I question the reliability and overall quality of the
> Frigidaire line and will not be inclined to seek out your products in
> the future.
>
> If there is a garage kit available why don't you market it next to
> your products at the store and make people aware or better yet send me
> one as a token of your poor marketing.
>
> If this product needs an adapter then why do you sell it in this state
> at all because we certainly have cold and heat.
>
Tanisha Manuel now responds from Frigidarie that if I wanted a refrigerator for my garage that I should have purchased a commercial unit. Seriously? Let's count the number of people in the world that have refrigerators in their garages and they are not commercial units. How about you pull your head out of your refrigerator and admit that Frigidaire makes a crap product, your customer service is atrocious and before you anbswer complaints you should learn to spell.

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appliance tech
winchester, US
Feb 10, 2010 5:57 pm EST

I get service calls all winter long for the same complaint. it is not FRIGIDAIREs fault, no refrig will work in the garage unless it says it will. example is the whirlpool gladiator GARAGE refrig. also the douch bag salesman at the store said it would work fine .please see this link regarding such issues
http://www.applianceaid.com/garage_fridge.html
THANKS
THE APPLIANCE REPAIR GUY

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Virginiaar
North Hollywood, US
Feb 03, 2010 11:38 am EST

We are having the exact problem, but the refrigerator is in our guest house. The temperatures inside the guest house are in the 60's. Frigidaire told me I have to buy a special part because the room is unheated. We have had other refrigerators in the same place and have never had a problem. When I responded that there was nothing indicating it had to be in a heated room to work properly, I was told I should have read the manual. That's ridiculous. You shouldn't have to read the manual for information like that. Besides, the manual is inside the sealed refrigerator, and you don't have access to it until the refrigerator is delivered and installed. A little late to find out that kind of information. Customer Service is of no help and they really don't care. What a disappointment in such a major company

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Frigidaire horrifying experience

Two years ago I purchased a Frigidaire Electrolux Galary Series Front Load washing machine.
As of a week ago, my washer stopped working due to what the error code read as a broken door lock. Upon notifying the company, I was informed that because the part I needed was on back order I had two choices. First, sit back and wait for the part or, accept a 60% rebate check to go purchase a new machine.
After thinking this over, I decided that 60% was unacceptable as I bought this washer in good faith that it would work for some time. I called the company back and after explaining my stance on the situation I was put on hold. Shortly after the operator came back on and said the part was there and I would receive it in three days.
Monday I received the part and it had nothing to do with my washing machine or its problem.
When I called the company for the third time, I was told the part I needed would not become available until February 6th. I was then offered another rebate for 70%.
Again I explained to the person on the other end that I do not feel I should have to spend 30% on a washing machine that I just bought 2 years ago. How is this fair?
He put me on hold for a while and returned with a list of three local handymen and told me I could try to get one of them to come over at my expense. However Electrolux would purchase the part if one of these men had it.
Later in the day, I called the company a fourth time. This time I was calling to find out how to override the test mode because I was told by a couple of other unsatisfied consumers that it may get the washer going.
Please understand, I have an 8 year old daughter and an 11 month old baby. Going to the laundromat with two children in tow is horrifying especially in the winter which is why I bought a washing machine 2 years ago.
After asking for the override information, I was put on hold and passed around 7 times until I finally insisted on speaking with a manager.
That is when a lovely gal named Tiffany came on the line. She offered me a $200 refund check for my laundromat troubles which I thought to be fair. She then said she had found the part and was going to overnight it to me. She had to double check for this and later in the evening she called me back to say she was successful in getting the part I needed.
Easy to say I was thrilled.
Today the part arrived. When I opened the box, there sat a large black oven door handle. Am I to assume I was being asked to beat my washing machine with it until it worked?
I called Tiffany and left her a message. I also called the company again and found myself back at square one, being told I am expected to wait what in the end will be a total month to fix a simple door lock issue on my washing machine.
$200 does not even come close to the costs this will incur.
Tiffany never returned my call.
I am going to summons whomever I have to in order to force the company to recall this product. After all, if this door lock is on such a long back order due to high demand, wouldn't that be a red flag insinuation that perhaps there is a serious problem here?
And why is this company getting away with all of this? From what I have seen so far, there are a ton of complaints regarding their customer service and accountability.

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Brattleboro Vermont
, US
Apr 04, 2016 8:37 am EDT

I bought my Electralux washer dryer set & have hated it since I bought it. I have to have the repair man clean out the pump 4-6 times a year. The rubber seal in the opening is full of black mold and I now have a hole in the tub of the washer. The dryer squeaks and the whole set is worthless. I have only had it for 2-3 years. I thought I was buying myself a gift not a money pit. The repairman told me to replace it. "Not worth fixing" Just lovely.

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Frigidaire range oven design flaw

To:
Robert e. Cook, ceo
Frigidaire home products
7179 burning tree court
Mobile, al [protected]

Dear mr. Cook:

It's really frustrating when you spend hard-earned money on a product, and then this happens. I'm referring to the durability with frigidaire home products and i'm hoping you can do something about it. Frankly, i'm very upset over this matter, and how frigidaire has not provide even adequate customer service to an appliances that I purchased and warranty for.

I own a frigidaire, model# fes366ecb slide-in electric range that was purchased september 2006. At that time I also purchased an extended warranty. About a year later, I contacted the warranty department regarding spillage lines that has dripped down in between the glass panels of the oven door. The way the range is made, which I feel is a defect in the design, allows for spills to seep from the top of the stove down from the control panel and lead to the inside oven door where the vent are located. The vents are in the top of the oven door and allows easily for spills to enter in between the glass. There are several permanent stains that are visible and unsightly in the glass of the oven window.

The lowe's service advantage (Warranty) department did come out to repair the problem but was unable to remove or replace the oven door. They advised me that this was not a condition that needed repairing under the warranty therefore I should contact frigidaire directly. I then contacted the frigidaire customer care dept. And have been talking with them periodically without a resolution to this problem. I recently went back to lowe's and asked them for their support working with frigidaire to resolve this issue that first brought to their attention approximately two years ago.

The response I received from frigidaire customer care was that they would provide me instructions in order that I could take the door off myself and clean between the glass. I told them that was an unacceptable solution to the problem. I just wonder how many customers do they tell to resovle the problem themselves by taking the glass off. That equates to telling me to take my car door off and remove the window, which is also impossible. I went back to lowe's and they decided to send two repairmen out to remove and clean the glass. They were unable to remove one part of the glass that has a double panel where the spillage lines occurred. They went back and recommended replacing the door, which lowe's reported they were unable to do. I recently called the customer care dept again november 20th (Around that date) and asked to speak with a manager. I was told there was no supervisor or manager available at this time to speak with me and I was given a reference number that a manger would call be back later. It is now at least a week later and no one has returned my call.

So now, to sum things up, I still have a glass oven window with spillage stains that are unsightly and the result of a poor product design. I noticed in the store on newer models that the vents are now on the outside of the oven door and no longer in the top of the door.in the meantime, I have spent my hard earned money for a product and a maintance agreement and the product is faulty.

Here's what i'd like to see happen now: have the door replaced or provided another stove that doesn't have this type of problem. I've spent two year periodically calling and trying to resolve this matter. I really hope that this issue can be resolveed because it will determine whether I buy any other frigidaire products or give my network of friends a good review of your products.

I would appreciate hearing from one of your executive so I know that complaint might be heard by the appropriate persons. Please respond to this complaint as quickly as possible.

Sincerely,
[protected]@ctc.net

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ondago
Williamsburg, US
Jan 03, 2010 12:27 pm EST

I am having the same problem. not only can I not remove the door, but I can not unscrew the top right and left screws .

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Frigidaire frozen water line & produce - design defect

Electrolux EW23CS65G SXS Wave Touch Counter Depth fridge re-occurring problems with no solution from manufacturer.

Problems: In-door water line freezes solid and meat & produce keepers cause contents to freeze at factory recommended temperature settings.

6 service calls, 2 new Replacement fridges, 1 new replacement freezer door with no solution from Electrolux or Vendor.
1 yr later and lots of frustration, they still deny there is a problem.

Not good future for this new product line at a high price.

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Belinda lyons
, US
Jun 28, 2017 11:08 am EDT

I have the EW23CS65G SXS fridge as well and just discovered a big rust spot on the back of the fridge behind where the ice maker is. The warranty specificaly excludes rust, even on the cabinet. The spot that is rusting is cold to the touch so there must be some insulation issue. The fridge is only 8 years old, was expensive and now is off to the junk pile because Electrolux takes no responsibility and the repair people say it can't be fixed. I just scrapped a dishwasher bought at the same time as the fridge (2009) because the control panel died. That was after having to replace the door seals ($500) because they were leaking when it was only 4 years old - poor design had the wheels of the bottom rack running over the rubber seals. I say AVOID ELECTROLUX MAJOR APPLIANCES!.

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skminer
Sunland, US
Jan 24, 2011 11:38 pm EST
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I have an Electrolux Wave Touch refrigerator that we bought 1 year ago. We have had continual problems with the ice maker and I never noticed the white plastic particles in the ice before I read this comment. I test the ice as described in the comment and discovered that we have the same problem. This is very alarming. I wonder if there is any solution? We have had every part of the ice maker replaced with new parts, so it may be that there is no solution.

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plastic ice
winnipeg, CA
Mar 05, 2010 9:30 pm EST

I have an electrolux wave touch fridge and it's a real problem. Not a cheap appliance I thought I was buying semi top of the line appliance. Buyer beware this fridge is bad for your health. You may not notice this but the ice despenser despenses a little more than just ice. It flakes some plastic with the ice, and you would not even know it. I just happen to come across it. I have filed many complaints had the ice dispenser replaced three times. Finally the vendor gave us a new fridge, well wouldn't you just know it it has plastic in the ice as well.
This is a real health hazard. We noticed it right away with the ice dispenser but not that it would be in the ice itself. my kids have been using the ice for a few months, and I thought the problem was solved. Now again notice it's not, it's in the ice. I think this is a real health concern. Please check your ice carefully, let it melt you will see the particles of non melting plastic in your water.

the water seems to be clear of any plastic flakes but not the ice. check this out, and make sure you let the ice melt in a clean clear glass.

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Frigidaire gas range

We purchased a Frigidaire freestanding gas range from Lowe's in October 2007.

In September 2008, I was wiping the white porcelain cooktop with a sponge and noticed shards of white porcelain on my sponge. The cooktop started to peel. I had an extended warranty from Lowe's and caled them. They told me I needed to deal with Frigidaire/Electrolux because it was under warranty.

I called them and they had me pick from three service companies and I made an appointment with one of them.

By the time the service man came, I noticed that the grey, porcelain coated iron grates were chipped, too.

The serviceman agreed there was a problem in the manufacturing process and called Frigidaire. They told him it was a cosmetic issue and not covered by their warranty. He left. I fumed.

I called Frigidaire/Electrolux and spoke to their joke of customer service department and gave up.

It is a year later, I'm still fuming. The grates and top are so badly chipped that I dread wiping the stove down.

We spend 6 months a year at our vacation home, my husband and I are empty nesters and don't feel that we are rough on our appliances. Never, ever could I recommend a Frigidaire/Electrolux appliance.

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Frigidaire bad customer service and machine

I have gone through the worst expreience with frigidaire. I cannot believe that in this day and age a company can get away with being so pathetic in customer service, technical support and in the production of their appliances. One month after getting a brand new washing machine which is still under warranty - it stopped working and the customer service of both the manufacturer and the technicians is so bad. They don't speak directly to each other so you have to be the go-between for them to coordinate them getting the spare part and the technician coming to your house to fix the appliance.
They have come to our place over 7 times and still haven't fixed it. They refuse to refund the amount or replace it...they just keep sending more technicians who I think are as useless as the machine is.
I wish I had read these comments online before getting any frigidaire appliance.

DO NOT BUY FROM THIS COMPANY. Not only does the machine break but you will have to spend months dealing with incompetent customer service, technicians etc. I wish they would just come and take the bloody machine away!
Naila

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CA_John
Fallbrook, US
Feb 05, 2015 2:03 pm EST

Frigidaire does not care about the customer, confirmed today! About six months ago we purchased professional series fridge, oven, microwave and dishwasher. The dishwasher leaked all over the wood floor two weeks ago and we called for service which was scheduled for last week between 8am and 5pm. The service person never showed up. When I called to complain they scheduled another appointment and assured me that someone would be here between 9 and 11am today. Again, nobody showed up so I called Frigidaire again and talked to a service manager. She could only offer me another service appointment.

Forget it, I'll replace all the Frigidaire crap and go with a customer focused company.

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Muneaux
Evanston, US
May 10, 2011 8:28 pm EDT

We bought our "top of the line" Frigidaire Gallery Series washer in 2000 with the extended warranty. I am on the FOURTH washing machine replacement. At every turn, the Frigidaire (Electrolux) customer service has been deplorable. From arguing with me to taking as long as three months to agree to replace the machine after multiple fixes did not work - technicians that put holes in our wood floor and outright lies when I was told my stackable Frigidaire Gallery Dryer would easily fit with the replacement washer, which it did not. Everyone should steer clear of this company. The fourth machine is less than a year old and it shuts off in mid wash cycle. Not only is the customer service terrible, the machines are crap. My home has no children, just two adults. Further, I have an apartment size washing machine that we purchased in 1998 that has only needed service one time - because I ripped the drum. Since we have two units, the Frigidaire is used for 1-2 loads every weekend. How ridiculous is this that it fails so easily?

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Frigidaire it does not suck, it blows

I bought a electrolux vitesse vacuum cleaner on 21.08.2009, from house and home, centurion, product no [protected], for r1099-00. I spent more than I intended, as I was looking for a vacuum cleaner that would really work well. I then discovered that the vacuum does not work as promised. This vacuum has the selling point of being suitable for pet hair, and hard and soft surfaces, all of which I have.

When I started using the vacuum recently after moving into my new house, I discovered that it doesnt lift pet hair off the carpets, and if used on a hard surface, it blows dust, pet hair and everything else all over the place.

House and home has a seven day money back policy, but as I have only recently moved and started to use the vacuum now, they will not exchange for something that works.

House and home are prepared to repair this product for me, but I don't want it repaired, as it is not broken! I want the vacuum replaced by a different model or brand. Anything that works to pick up pet hair and dust from hard and soft surfaces as was promised by electrolux

Hoping to hear from you soon

Janet seaward

[protected]
[protected]
[protected]@jewellerydesignco.co. Za

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Frigidaire excellent service from electrolux

Unfortunatly I bought a refrigerator from Electrolux ER 37 on 23-09-06 from Kohli Digital Home [protected]) & this monday 28-09-09 i lodged a complaint at Kohli Digital Home & he told me it will be repaired on 1-10-09 & somebody from the company has visited my home but just for the sake of visit.Next day i again called up but they told me to speak with servce center with Mr. Raj Kumar @ [protected] & he send one boy at my home in the evening & he tool almost 3 hrs & charged 700 from me & have given me receipt of Standard Services After that we are just following that boy & Mr. Raj Kumar who is claiming that he is service head of Electrolux but have not get my refrigerator repaired till now.
Today again i called up Mr Kohli & i got a very good reply YOU PAID ME & I HAVE GIVEN YOU REFRIGERATOR NOW YOU SPEAK TO SERVICE CENTER I AM NOTHING TO DO WITH IT.
It is really mindblowing & fantastic service from Electrolux & i hope electrolux have told their dealers to give this type of reply to their customers.
Now i have only one option left with me either change the refrigerator or get it repaired from outside but the whole story have given me a lesson think 10000times before buying anything from Electrolux.

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Frigidaire could not fix my refrigerator while under warranty

I bought a Frigidaire side-by-side refrigerator from Lowes cost about $1000.

It came with a 1 year warranty, within 2 weeks the flapper that that covers where the ice comes out fell out of the door.

I contacted Lowes and got the name of the local service co. that does Frigidaire repairs.

The company Bryants app. repair sent a man out 4 times in a 8 month time frame, each time I called it was always a 2 to 3 week wait! This was all for the same problem.

When the warranty ran out i was scheduled for the 5th service call for the original problem, remember this had been broken after only 2 weeks of ownership.. I was told no problem they would do the last service call under the warranty..

BRYANTS WERE A NO SHOW !

I contacted Bryants, they told me i wasn't home when the repair man called my house.

I had taken a day off work and was there waiting on them.

I contacted Frigidaire and was told not to worry they could and would fix my unit.

After months of calls and emails I have given up trying to get the hole in the freezer door fixed.

I now have a $1000 paper weight

side note: During this time Frigidaire was trying to sell me an extended service plan that came with a fix it or get a new 1 clause... only $400

BEWARE IF YOU GO WITH FRIGIDAIRE IT DOES NOT COME WITH THE STATED WARRANTY.

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alabama fan
, US
May 08, 2013 1:28 pm EDT

I've had my washer serviced 4 or 5 times. I called them again and when they came out I thought they had fixed it. I went to use it and I noticed the panel on the door looked different and I wondered what they had done.Well when I used it it wasn't fixed. I looked at the paper I had signed and it said "will submit. " I called the service people and asked what that meant and they said they would submit it to the company. (I have a warranty. I bought one when my first one went out and bought another one when that one ran out. It's good till April 2014) So I called the company and asked what the deal is. They said my machine don't have the sticker on the door with the model number etc on it. That's what I noticed was different about the door. The service man had removed my sticker therefore voiding my warranty. He has done nothing but gripe about having to work on my machine since the first time he came. The time before this one he broke a drill and acted like it was my fault. He told me I did not need a warranty since I bought the machine in 2005. But I do have a warranty and showed it to him. If that sticker was not on my machine why did they work on it 4 0r 5 times already? This man took it off because he did not want to fix my machine. And then to sneak out the door with me thinking it was fixed because I did not look at the paper I signed. If the sticker was not on my door why didn't he mention it before he left. Do not trust anyone. No one will ever work on anything in my house without me standing watching from now on. That's one way to get out of honoring a warranty.

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Frigidaire catches fire

My Microwave oven caught fire while using the baked potato auto sensor setting on the microwave. The food/compartment area started on fire and flooded my home with smoke. My first round with Electrolux Corporation Customer Service, the CSR chastised me for using paper towel in the microwave (see user manual page 6 on paper toweling and the endorsed use thereof). The next phone call was to Frigidaire, which said the accident was due to my not purchasing an extended warranty agreement. I made some progress with second supervisor. The company offered to have an authorized dealer come out to service/replace parts (due to the sensor failure which caused the fire) at Frigidaire's expense. An authorized tech did come to my home and declared all parts fixable except the interior box. Since one of the parts requiring replacement (the compartment, scorched, discolored) is not available for replacement; Frigidaire is offering me a 60% rebate (customer penalty 40%) on a new unit. The company has fully conceded to paying for replacement parts and the labor to fix the microwave, Unless!- the parts are unavailable. The unit is trashed on the inside, but because the part is 'unavailable' and the unit is out of warranty, I am stuck with a torched microwave oven. The microwave reeks, the sensor panels are scorched and the Electrolux Corporation identification plate inside the oven is scorched beyond recognition. I am lucky my house didn't burn down. This product is not safe. Frigidaire is more interested in blaming and punishing the customer for parts unavailability than fixing a problem. Frigidaire has reneged on an agreement to provide parts and labor to fix my microwave oven.

In dealing with Frigidaire's Customer Service Department; it sounds like there is a huge party going on in the background. The CSRs stick to a script and insist that if a part is unavailable, too bad for the customer. The CSR's are very limited in their abilities to manage serious consumer concerns, however, in fairness to them, limited by Frigidaire to proactively see a problem through to resolution. The worst part of their representative's behavior was saying (though they admit liability) I should go after the dealer for total replacement, not them. I am standing by to hear from Electrolux Corporation as well as from the Liability Department of Frigidaire. Frigidaire and Electrolux both are the subject of a Consumer Protection Agency report filed last week. BBB contacted 9/21.

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Wilson Cameron
, US
Dec 29, 2019 6:19 pm EST

Everyone should report this to:

https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx

Maybe it will lead to a recall.

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Wilson Cameron
, US
Dec 29, 2019 6:15 pm EST

Just happened to me. Cooked a potato with sensor cook and it didn't turn off. Started fire and filled the house with smoke. This product needs to be recalled.

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Ruth mcewen
, US
Dec 09, 2019 11:16 pm EST

Can't believe it's 2019 and this problem is still occurring. Put a potatoe in the oven on a plate and used bake potatoe button. Next thing I know my fire alarms are screaming and the house is full of smoke. The baked potatoe was on fire. The microwave no longer works and the house stinks of smoke. Won't be buying another Frigidaire product no matter the cost.

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DaddyB
, US
Jan 15, 2016 4:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to us yesterday. Used the baked potato setting and guess it never shut off because when my wife returned to the room, the microwave was on fire and the room was filled with smoke. The oven won't work at all now. We're checking on our warranty as it is about 18 months old.

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Norma N Dave Swift
, US
Dec 07, 2015 6:25 am EST

Our Frigidaire Model # FMV157GC has started running by itself several times. We are afraid of fire so have unplugged it. From the above comments it looks as though that the company is doing absolutely nothing about it. They will when a house burns down with people trapped in the fire. Definitely not buying Frigidaire again.

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Marilee r.
Keene, US
Apr 03, 2015 10:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to us tonight. I had no clue that baking a potato on automatic would not be safe and we have done it nearly a hundred times. Now the house is smoke damaged and the mike ruined and we must replace it quickly. All of our appliances are fridgidaire galaxy as were our previous appliances. We only replaced them as we redecorated.
What is a safe microwave to buy?

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what-happened-to-quality
, US
Dec 17, 2014 1:20 am EST

I just happened to do a search for this problem and found these complaints. I should have searched when it happened to us last summer. In Oct 2013 we purchased a Frigidaire professional series over-the-stove microwave and had a potato catch fire. I had used it the day before to bake a potato with no problems and when my daughter tried to make one, it failed to shut off and the potato caught fire. The microwave has not worked since and I was thinking about replacing it with an identical unit since I was not sure that it wasn't operator error! now that I have found this I will have to re-think! Hopefully one of the other manufacturers will have a unit that will match since they all seem to use slightly different stainless.

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Paregan1
Bay Shore, US
Dec 14, 2014 1:45 pm EST

Wow, same exact thing happened to us last night. Frigidaire over the stove microwave, baked potato sensor failed, fire in the appliance, microwave totally destroyed.
I called today, no response, left a message...oops it's Sunday. I emailed a message to www.frigidaire.com, got a holiday e-newsletter in return. They need to upgrade their Customer Service. #FMGV174KFA. 9G00508225. When we purchased the microwave, we also bought a Frigidaire stove. And just last week bought a Frigidare refrig
Paregan1

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fotogirl27
Apex, US
Aug 02, 2014 2:52 pm EDT

My Frigidaire Microwave just spontaneously combusted a couple days ago. It was purchased only 2 years ago but is out of warranty so their customer service department offered me nothing. Her advice was to call one of three repair companies at my own expense. Wow. The model number is FFMV164LSA. Luckily we were home at the time and my daughter smelled something burning. Then I see actual flames in the microwave about 4 inches high. It was the turntable ring that had caught on fire and burned a hole through the glass too. Luckily we were home and caught it in time. If we were out, it would have burned the entire house down. Beware of this microwave and a company that clearly doesn't care. This is be my last Frigidaire purchase!

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Jake V
Little Rock, US
Mar 03, 2014 11:19 am EST

The same exact thing happened to us but we caught it before the whole thing went up in flames. We stopped the microwave and pulled the potato out and ran outside with it while the house filled with smoke. It permanently changed the color of the inside of the microwave into a yellow hue. It still works fine but the lesson here is NEVER to use the sensor for potato. Obviously this IS a problem.

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Frigidaire faulty knobs

Although I have a warranty for my Frigidaire Gallery Commercial Heavy Duty Dryer Model GLGR642AS5 which is good until expiration date 2/14/11, I have had no customer support in getting replacement knobs for said dryer. After a lengthy phone call to Customer Service, I was sent the WRONG knobs. After a lengthy letter I wrote to Electrolux Consumer Services in Fletcher, NC, on December 17, 2008, I received no response whatsoever. I continue to use a WRENCH to turn on the dryer. Very poor customer service.

Dryer Serial No. is: XD53713783

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boly
Bonnerdale, US
May 17, 2011 2:17 am EDT

Same problem as above. We have gone through numerous knobs. The hardward store where we purchased it charges us 25.00 each time we order a knob. On our 8th one. Do not by Frigidaire appliances!

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Spah
Inver Grove Heights, US
Mar 09, 2010 7:59 am EST

I have the same problem among namy others broken start switch and the small cheap knobs. These are built very poorly! Substandard quality!

Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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