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2.5 230 Reviews

FreeShipping.com Complaints Summary

85 Resolved
145 Unresolved
Our verdict: Engaging with FreeShipping.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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FreeShipping.com reviews & complaints 230

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Newest FreeShipping.com reviews & complaints

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F
10:53 am EDT

FreeShipping.com Monthly charges without knowledge of sign up

I started seeing monthly charges on my AMEX bill of $13 per month from Free Shipping. I went back and saw charges going back several months.
I called Free Shipping at the number shown on the statement and asked them when I signed up for this and they said I must have done it but could not tell me specifics. I don't ever remember signing up for free shipping. Seems like an underhanded way to get revenue.

Desired outcome: I would like the charges refunded.

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cynthia wirth
, US
Feb 25, 2022 5:51 am EST

I don’t recall signing up for this. Billed $2 as a”trial” membership and now find several months of $13.00 charges for services never used.

I’m contacting my credit card company and so called “FreeShipping” for refunds.

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K
4:25 pm EDT

FreeShipping.com Getting charged

I unsubscribed from Your site and You attempted to charge Me on My debit card. I do not keep extra cash on it just for that reason. I do not want Your services and I am a little ticked off that You tried to take money from Me. This will cease immediately, and I do mean now! You want 350 words or I may not get this resolved?! Seriously this is an outrage and I insist on immediate having You discontinue attempting to take money out of My account. You Folks that pull such insulting interactions need to find a better way of life. As I stated, I unsubscribed from Your "Free shipping" site as soon as I saw that You wanted to charge Me, Hell I can pay the shipping on anything I do buy and still pay less than You would charge Me. I am dead serious, do not attempt to charge Me again!

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C
12:54 am EST

FreeShipping.com A refund

I never agreed to sign up for their services. I don't know when I was signed up for but it might have been through an online store.

Desired outcome: Refund

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P
9:51 am EDT

FreeShipping.com Free shipping scam

I was offered free shipping for items I purchased on the Land's End web site for the price of $10. Afterwards, charges of $13.00 a month started appearing on my credit card statement from FreeShipping.com. I feel that I was scammed and want all charges to date totaling seventy-eight dollars ($78) to be refunded. The company only offered to refund one month.

Desired outcome: $78 refund

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Z
12:59 am EDT

FreeShipping.com Service charge for a cancellation

Today, I just cancel the freeshipping.com offer I was given for a week . I was charge $37.00 for nothing, because you done nothing for me. That is excessive and abusive take advantage of individuals. I demand an explanation for this action. I was offer this promotion as I was checking out of Catherine Women's Plus size store thinking I was going to received a discount for the current shipping fees. That was not the case. I am very disappointed with your actions.

Sincerely,

Zoraida C. McLaughlin
[protected]@aol.com
[protected]

Desired outcome: Refund the charge fees.

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F
FreeShipping.com CS
, US
Jun 24, 2021 11:25 am EDT

We're sorry for any confusion regarding the membership fee and will be reaching out directly to help. Thank you, Samantha FreeShipping.com Customer Support Supervisor

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K
6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com $13.00 free shipping.com charge

I did not sign up for this service so I do not understand how were able to charge my bank account. I can only assume this is fraudulent charge. I want you to to cancel this service that I did not request and you need to refund the $13.00 that you falsely withdrew from my bank account. If this is in any way directly connected to a specific company and need to know there name so I contact them as well.

Desired outcome: Service canceled and refund due.

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D
9:44 am EDT

FreeShipping.com freeshipping.com

Freeshipping.com has made at least two unauthorized deductions from my bank account. I knew nothing about them until I noticed their fraudulent account deductions. [protected] $2.00 and [protected] $13.00 with no services or products rendered.

Desired outcome: Stop access to my bank account and refund the fraudulent deductions.

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J
9:38 am EDT
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FreeShipping.com Order checks

Ordered checks for 9.95 getting charge free shipping one on march3 for $2.00 and pending now is a $13.00 for? Thats [censored]. Nowhere did it say it was charging for service, you can bet this will be the last time I order. I could have bought them at my bank cheaper that that

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T
1:40 pm EDT

FreeShipping.com 13.00

I have never signed up for this how are they taking this out of my acc. I notice they are getting it out of my checking need this to stop.Last month and this month I see a 13.00 withdraw how in the world does this company do this .

Desired outcome: Money back

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2:06 am EST

FreeShipping.com Cashback claims unpaid

---------- Forwarded message ---------
From: Priscilla Williams
Date: Mon, Nov 2, 2020 at 10:55 PM
Subject: Re: Missing Cashback
To: FreeShipping.com

Hi Jaime,

I am still missing cashback for the following October purchases. I have submitted numerous inquiries and phone calls and have yet to receive a satisfactory resolution.

I have taken the time to itemize the list of missing cashback claims and shipping rebate requests. In addition to the itemized list I have attached copies of the claim correspondences with Freeshipping.com yo highlight the extreme effort that I had to expend to reap the benefits of my paid subscription. Not only am I requesting for my account to be adjusted I am demanding that next month's subscription fee be waived due to this specific unresolved issue.

Despite repeated requests for a phone call to simplify the investigation and resolution process I continue to be denied this right and forced to communicate via email in futility. I am requesting for the last time for a phone call confirming receipt and correction PRIOR to the November 15th payout date. Please note that I am only submitting the UNPAID claims for review and processing! My contact number is included in the signature of every email.

Order of Attachments

1. Shopping History Summary FreeShipping.com
2. Itemized spreadsheet for missing claims
3. Supporting Claim Documentation (in chronological order of shopping trips and order history)
4. Confirmation of Ashley Stewart Free Shipping for orders more than $125
5. Missing price protection rebate for Ashley Stewart Item Chambly Jean Pantsuit original paid ($34.99); exchange sizes charged a higher price ($41.60) for item and duplicate shipping ($8.95)

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dogunit1
Show Low, Arizona, US
Oct 23, 2021 12:21 pm EDT
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Free Shipping reduced the rebates sometime in August/September to a maximum of $10.00! That is not free shipping! I have ordered a lot of merchandise thru Free Shipping and in the past I would get a rebate for the actual cost of shipping. But someone in the organization decided to pay only the maximum of $10.00. I have read the terms and conditions and nothing is mentioned that there has been a change in how much the rebate would be. I am going to cancel my membership because this is downright fraud and very misleading to the customers.

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M
9:59 am EDT
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FreeShipping.com Cash back on purchase

Made a $3,000 purchase through Home Depot 05/2020. Should have received $300 cash back. When I did not receive the cash back I contacted Freeshipping.com I was told to send in a copy of my receipt, which I did. After several emails and phone calls, I was finally told two weeks ago I would be receiving the cash back. I was sent an email a few days ago saying now I would not and it was at their sole descretion if they would honor it. The email said I had received another incentive, which I did not. I asked them to tell me what I received and they did not provide that info. So the basically keep the $300.

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L
6:25 pm EDT
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FreeShipping.com Payment not received

I did not receive my check for march 2020. I did receive an email on april 16th stating my check for march in the amount of 56.71 was sent out and should be arriving shortly. After 2 weeks of not receiving my march check I called and was told there is nothing they can do until 90 days is up due to their policy. I called on July 16th and was told my request was being expedited and I would receive a call back within 48hrs. after 3 days I called again and spoke to a supervisor who informed me a check would be sent out by weeks end. I requested notification by phone of the check being sent out and was told I would receive a call back within 48-72 hours. no phone call no email. I called july 26th spoke with yet another supervisor who escalated my claim again and was told a check would be sent out by no later than weeks end. I requested a manager call me back and was told I would receive a call within 2-3 business days. still no check or email or phone call as of today Aug 2. I called again spoke to a supervisor, who told me an email was sent out on july 27. I did not receive the email. I asked for it to be resent. I also asked what was in the email, she stated they were waiting to see if the check had been cashed. She had no idea how long this would take. I requested a manager call me back please and was told I would receive a call by no later than Thursday. This whole process has been a farce and not worth the time and effort to keep track of their error. Each phone call is a minimum of 27 minutes and this last one was 32 mostly waiting. They are blaming it on Covid19 but I had a similar problem in Nov of 2019 and got the same run around. STRONGLY SUGGEST NOT USING freeshipping.com...

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D
7:09 pm EDT

FreeShipping.com Being charged a monthly fee of $13.00

I called freeshipping.com when I realized I was being charged $13 a month since December 2019. When I called freeshipping.com they told me I had purchased something from Kohls on December 1st. I asked them to cancelt it.
I called Kohls and asked. I have never been in a Kohls store. They had nothing on file that I had purchased online or in the store. It is a scam...

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D
9:43 am EDT
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FreeShipping.com Services provided

I noticed I am being billed $13.00 a month for this free shipping service. I tried to go to their website several times to see what vendors use this service to determine if I want to continue this membership. However, every time I try to go to their website I get an error message. I am now submitting a dispute to my credit card account to discontinue this charge.

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S
9:30 pm EDT
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FreeShipping.com It does not take off any shipping.. It's a rip off.. I just want it canceled...

First this does not work its a rip off.. I want out.. And to cancel they said it would cost me 37.00... They have been taking out 13.00 a month from my bank acccount.. I want it stop and u can do this for me... Thank u very much! I thought when I took this on I would get no shipping on my thing but no way.. I have bought clothes I got no shipping off.. Why? Cause it does not work...

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samuel cohen
southmills, US
Oct 21, 2020 6:53 am EDT

I am being charged 10.00 dollars a mo. for no reason. I tried to delete the service and it will not delete. this is a ripoff how can I stop this charge

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B
8:56 pm EDT

FreeShipping.com Refund... Never used this company

I would like the refund immediately. I never used this service... This is a scam and fraud. I will turn this over to the Attorney General and the FTC if I do not receive my refund immediately. Name is Brittney Nevarez
658 S 100 W Orem, Utah 84058

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C
10:51 am EDT
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FreeShipping.com Personal creations

I ordered a gift on personal creations on the 16th of July. Oct 29th I noticed that I've been getting charged 13.00 since july. I don't do memberships so I knew this was an error. I pulled all my emails even from trash and none from freeshipping.com. I called and this lady tells my that because my email was on there that I filled out the form for a free money back rebate. I laughed in her face as she was full of [censored]. She was blaming me but did refund supposedly. Watch your statements.

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B
4:07 pm EDT
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FreeShipping.com ic free shipping

So what I've read up on, is how they grab you is you're on a site you don't know, go to buy something and they offer FREE SHIPPING, so duh, you go for that option. But when you do, and hit buy, they automatically sign you up for a subscription, without you knowing, and yanks money from you month to month.

Instead of 12.97 each month, they took about ten bucks each month, for three months. So I called them and they canceled my subscription, but no refunds for the money they took, without me knowing. Cut ties, they're a scam.

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F
FreeShipping.com CS
, US
Oct 31, 2019 10:31 am EDT

Hi,

I'm sorry to hear about this experience. The membership fee is included in the registration form. Please reach out to me directly at Help@Freeshipping.com. I will be happy to assist you with a refund.

Thanks,

Samantha
Customer Support Supervisor

ComplaintsBoard
T
8:40 am EDT

FreeShipping.com Get charged $12.97 from my account

I didnt order or anything, you charged me 12.97dollars.. without any reason. I dont want this anymore.. please refund my amount. I never thought about this, actually even I didnt gave card information. How would you do that ha? I dont want any membership
If won't refund my amount I would go to corporate and take action on this...
So Please respond as soon as possible..

Read full review of FreeShipping.com and 1 comment
Update by Trupti soni
Aug 02, 2019 12:33 am EDT

It's a reliable, trust worthy website or company, even I have got charged but when i complained they return my money. I apologize for my inconvenient words and made a complaint without knowing. Thanks for making trust on you. And for all other people I would say it's not any fraud, they deduct money because we made a membership with them for free shipping. It's a casual wherever you made membership its automatic cut your monthly membership amount.

Thank you.

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F
FreeShipping.com CS
, US
Aug 01, 2019 2:43 pm EDT

Hi,

I'm sorry for any inconvenience, please reach out to me directly at Help@Freeshipping.com and I'll be happy to assist you.

Thanks,

Samantha
Customer Support Supervisor

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D
12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com charged $9.97 for no reason!?!

The first time it happen was on 02/26/19 and it only took $1.97 so i didn't really notice but then it became $9.97 on 03/12/19 and its been the same on 04/04/19 & 05/06/19. I guess they forgot about June because on 07/08-9/19 they took $9.97 . i called them on 07/08/19 they answered and they were trying to find my account but the thing is i don't remember ever creating an account with them so it was useless . They later said that they would called me in the next 24 hours with their supervisor to refund me my money but i never got a call. Email is [protected]@gmail.com
IC *FREESHIPPING.C [protected] CT S469056454815983 CARD 8888
IC *FREESHIPPING.C [protected] CT S389070384896687 CARD 8888
IC *FREESHIPPING.C [protected] CT S309093375958266 CARD 8888
IC *FREESHIPPING.C [protected] CT S469123362702772 CARD 8888
IC *FREESHIPPING.C [protected] CT S589189358226762 CARD 8888
IC *FREESHIPPING.C [protected] CT S469188356962819 CARD 8888

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FreeShipping.com CS
, US
Aug 01, 2019 2:48 pm EDT

Hello,

I'm sorry for any inconvenience, please reach out to me directly at Help@Freeshipping.com and I'll be happy to assist you,

Thanks,

Samantha
Customer Support Supervisor

Frequently asked questions (FAQ) about FreeShipping.com

Expand Collapse all
Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

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Contact FreeShipping.com customer service

Phone numbers

1 800 869 5597 +1 (800) 501-3310 More phone numbers

Website

www.freeshipping.com

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