Freelancer.com
reviews and complaints

Hello. These platform is a complete scam, they locked my $3000 and after fighting about 3 months now I am posting this here. Still my money is with them.

Stay away from this platform, they are a complete scam and steal your money.

I had communication with their support so many times, they only have lame excuses for keeping my money with them.

Please of anyone can take some action against them.

Proof is attached.

Freelancer verified a client and debited my account with $25, which they are refusing to refund.

I am a Freelance writer not an employer. Freelancer verified that the client Jayanta P is a client and is looking for a freelancer.

I accepted the client's project, only to find out after I contacted Freelancer that Jayanta P is not a client, but another Freelancer looking for work.

Despite numerous emails to Freelancer and dealing with 5 different people the issue is still not resolved.

In addition, they are now accusing me of communicating offsite with Jayanta P, which I under no circumstances did.

Please would you be so kind as to assist.

Freelancer simply sends generic messages that do not resolve the issues.

Many Thanks
Jeanne Gleimius
South Africa
+[protected]

My account in freelancer was closed without any reasonable answers, I have emailed them many times to ask why, but they didnt reply.

I have been working in freelancer.com for 5 years, got all 5-star rating.
I still have 500 usd in my account.

I still dont know why they do it.

I was searched for some copy typing work and one user sends me the message like "Please Send a HELLO to Our mail for Project Details .
Our Email - [protected]@gmail.com". I also did. Then she send me sample work and asked for security pay of 700. I paid for her. Then she said to complete the sample work and will get back in touch. But she didn't reply. I came to freelancer and saw that id. It was like " Account afsana q has been closed". Please help me out with this. She sent some screenshots as payment proof, then only i paid to her. I will attach to this complaint.

the story is i got rewarder for the runner up of ibm contest at may 28 at that time the prize that i got is $2000 then after getting 10% freelancer fee i got oy $1800 then i withdraw it through express withdrawal, after waiting up until 9th of june my money got refunded, i ask freelancer support why? then they answer that my name doesn't reflect my bank account, and i gave them picture of my name and im sure 100% that my name is correct because i lost patience, then i try to verify my debit card i got the authentication code in my bank account, and i thought if debit can go through why money can't be withdrawn through here there is something weird, then after that the problem doesn't end there after i try to authenticate with the money that they credited to my bank account 3725 indonesian rupiah to be precise i try to input it i to the form and i can't even authenticate i fail three times i have check if the number in my bank are 3725 and it still can't go through, so try to withdraw with another method there by using paypal luckily with paypal i can withdraw and i need to wait until monday because they process it on monday that day, but then when i try to login again my freelancer.com account got closed, i try to contact support they doesn't answer i go to their instagram and they told me to send email to [protected]@freelancer.com i ask them multiple times and there is no response from freelancer.com, i even ask on twitter and youtube, there is no response about why they closed my account, what i did was just withdrawing my money that i work so hard for a month for ibm challenge and this is what they give me? closing my account? after i gave them $200 for free? and then it become worse after i try to withdraw through paypal, because their system only allow usd paypal then i need to convert my payment from indonesian rupiah to usd again which is now become proximately $1600 i forgot the exact number but my money is stolen by freelancer.com without warning etc. hopefully freelancer.com can read this and let's solve this with a good manner, i just want my money back that's it, why you close my account? while my money is still there this is stealing for sure, hopefully freelancer.com support read this so i can get my money back otherwise if let's say my money doesn't comeback ever, this can be the lesson for the other guys to never use freelancer.com

I want to tell a sad story about my freelance work. I have been working on this site for 4 years, my account was AlexFaster. I made thousands of dollars for this site, my rating was 5 out of 5, all the reviews were only positive. Imagine my surprise when I could not log into my account! It turns out my account was closed silently, without any explanation! At that time, the account had 128 USD. I tried to contact support through support@freelancer.com and through account-interview@freelancer.com. Only automatic messages came in response:
Dear A **** K *****,

Thanks for reaching out to us. Your ticket has been received. One of our agents will reply to you shortly.

View and manage this ticket online:
https://cx.freelancer.com/tickets/RYSH-4383-ERSM

Regards,
Freelancer Support Team

I signed up for another account to talk to the support team, but I got rejected there too. It turns out they cannot comment on other accounts.
I hope they get my money back and restore my account!

I've opened an account last week and has submitted all the required documents. But initially I gave my wife's account as a funding source to create a Milestone payment instead of my own funding source.
The Milestone amount also been deducted from my wife's account.
During identify verification process they asked me "To clarify the ownership of the card" and I replied that is was my wife's card but they rejected it by saying it was not your own funding source. So after that I had updated my own debit card and aunthenticate it.
After authenticating, again I tried to verify my identity but it still asked me to clarify the ownership of my wife's card.
I have no idea about what clarification they required from even though the funding source has changes with my own name.
Anyhow I submitted for review but they finally suspended my account.
Really I don't know why they suspended my account even thought I did used my own funding source.
Also I don't know about the Milestone amount which held up by Freelancer.com.

Please answer my quires if any resolved the issue before with Freelancer.com

Thank you

My account with 47AUD was closed on the 18th of May, 2021 for no reason — I never violated any of their terms and conditions. They are thieves! They didn't close my account when I was working very hard to earn the money, but when it was just one day to the d-day they blocked my account so that they could steal my money, I am so heartbroken right now. This is not fair!

I have been approached by two scammers. They ask for money (refundable security).

moraima218
katewinset793@gmail.com

Kindly email us the request to get Project details at ours email id which is katewinset793 at the rate gmail dot com
Kindly mention yours country name ONLY when you mail us. DO NOT WRITE ANYTHING OTHER THAN COUNTRY NAME.

"You will deposit the security which is one time payment to start working with us which will be refundable back to you on successfully completion of first lot. If the Typist did not achieve 50% of accuracy or did not submit first lot, he/she will be given one more chance.we are running publishing house based in INDIA and ours client is a reputed publisher in Russia fro which we are this images based work.You will receive the receipt with registration number of ours Publishing House.Refundable security is just for the assurance that you take the work seriously and submit the work always on time whenever the work has been allotted to you as work will be on regular basis, if you want to take break anytime in between, you can take or you can leave in between, there will be no restriction from ours side.This condition has been put up from the client side as Our client is a reputed client based in RUSSIA. Phone or chat support will be provided after joining.
thanks

You can start working with us by depositing the security of RS 1600/- as per the Plan P1 or RS 2100/- as per the planP2 or RS 3100/- as per the plan P3 or RS 4100/- as per the plan P4.

You can transfer the security to ours UPI ID which is 876321@axisbank through any app like paytm UPI, phonepe UPI or using yours net banking UPI. KINDLY SEND US THE SCREENSHOT AFTER DEPOSITING THE SECURITY. KINDLY NOTE THAT DO NOT USE GOOGLE PAY FOR ANY UPI PAYMENT AS IT ALWAYS SHOWS ERROR.

You will get the work through email we do not work according to freelancer
THE PAGES WHICH WE PROVIDE TO YOU ARE A PART OF THOUSANDS OF PAGES IF YOU DID NOT COMPLETE IT WE WILL BE IN A LOSS THAT IS WHY SECURITY HAS BEEN CHARGED.You will get the payment in yours bank a/c within 24 hrs of the submission of each lot.

Ours work is 100% genuine and it is up to you to grab this wonderful opportunity or to sit quietly. Kindly note that we are not forcing anyone to join us so it is up to you to grab it or leave it.
Trust us you will gain from us otherwise you will loose opportunity.
Details of ours publishing house, website address and other login credentials and all the other requisite information like contact details and phone support will be shared once you join us."

_____________________________________________________________
Second scammer:
ticom76481
IF YOU ARE INTERSTED IN RETYPING BOOKS PAGES IN MS WORD.THEN KINDLY MESSAGE ON OUR COMPANY MAIL ID-databulkentry@gmail.com WITH YOUR NAME AND YOUR COUNTRY NAME.

COMPANY NAME - BULK DATA ENTRY

Freelancer work

Kindly read the details and let us know want to work..

project budget is 1000$ ( 74, 000 inr )

Large number of books are converted into Ebooks regularly.This is a typing project.

Terms and Condition

if any extra or duplicate file found in the zip file work will be rejected and you will get your security refund.

HOW TO START

Before we proceed I must want to explain you. For some safety and work assurance purpose You have to deposit a security fund for this work because our books are not published yet so that we need our work security.f you want to work with us kindly Reply Us.

if you want to go through freelancer then you need to have indian GSTN id number and for internationals then you need to have ITIN number.if you don't have anything from them then we have a local team support for you kindly message us

Number of pages - 200

per pages - 5 $

Payment Cycle- We will Pay You On Every 25 Page.

deadline - we need 25 pages every 4 to 5 days... and we need 200 pages in 60 to 80 days its long term project..

Security Deposit- 30 USD, It is necessary for our work assurance.our book is not published yet thats why we need security for our work.your deposit will be refund to you with your first 25 Pages payout.

you will get your work on your email address within 5-10 minutes..

after submission your first assignment next assignment will be given after checking your accuracy and it will take almost 1 day.

Accuracy 90% (below 75% accuracy you will get 4$ per pages).

Saya ditipu oleh scammer, yang meminta uang di depan sebagai jaminan sebelum pekerjaan dimulai dengan nilai jaminan yang cukup besar.
Padahal saya adalah sebagai pelamar atau pencari kerja dan tentunya berharap bisa mendapatkan upah atau bayaran atas pekerjaan yang sudah diselesaikan sesuai dengan batas waktu dan upah yang telah ditentukan oleh pemberi kerja.
saya diminta menyetorkan sejumlah uang untuk jaminan dengan iming-iming jaminan tersebut akan dikembalikan saat pembayaran upah setelah pekerjaan selesai. Tapi darimana saya dapat percaya kalau uang saya akan aman. Sedangkan tidak ada jaminan apa-apa ke saya.

Customer support not responsive. There is an open dispute for which I paid money. I don't care about the account but want my money back. (opening the dispute and the project, the dispute is about). Now filed a dispute via paypal: freelancer.com closed my account for unknown reason, which I don't care so much except that i've paid usd 6.12 to open a dispute that is still open. I also put usd 10.86 in escrow (the dispute is about that). Total usd 16.98. Transactions: 5ck76533sh937963t, 7vj034327n718125j, 1xe79466xl780450h. That money is with them and the account got closed but the money is mine, doesn't belong to them. Please help me getting my money back. I've attached the correspondence about the closure of the account. On request, I also have evidence of the dispute. Many thanks.

Took my pictures my ID, my home address and SUSPENDED my account with at least $650 USD in it.

Long story short, I have been using freelancer for a while now. I have informed my teammate to use it to use it for his projects. I have never even paid it a thought.

A few days ago I came to release a milestone for one of the freelancers for a project I am working on. Only to realize that they want me to verify my account. So I did so, by doing taking pictures of myself, my ID, my address. Within the verification form they kept on insisting that I own his account (which I realized by knowing his first name and the company name). I kept on telling them multiple times that this is not my account. Owned by two different people.

They took all my details and suspended my account. Now I am worried about my safety first and my money. If they took my money and didnt give me any direction should I trust them with my safety, my ID, my address they have almost everything.

I have emailed them multiple times with no answer. My username is develop2020.

I am seriously worried about my safety and hard-earned money (OVER $650 USD).

Regards

I would like to share my experience. On February 18, 2020 I completed a $560 project and my client released my earnings. I successfully completed the identity verification steps stipulated by freelancer.com to withdraw the money and I was informed the verification had been successful.

At that time, I hadn't provided any payment info to which the money should be transferred to. When I logged in at night, freelancer.com blocked my account for no evident reason. Then I filed a reopening claim on (https://www.freelancer.com/support/Profile/can-i-reopen-my-closed-account?w=f&ngsw-bypass=), yet they did not get back to me. I sent them an e-mail to (support at freelancer.com) requesting to review my case and reopen my account. It didn't take long before I received the following reply stating that: because I violated their terms (no explanation about what specific), they had closed my account. Yeah, they didn't mention what terms were violated, whether the account could be recovered, and it seems they that intend to keep the money I earned.

Then I asked my client to help me communicate with them, but their customer service lied to my client: saying that the money I earned was actually given to me before closing the account. (This is horrible... Freelancer actually kept the money! Yet their support team blatantly fabricated that the money had been paid to me upon termination)

I continued to check on the Internet and found that many freelancers using the platform had their accounts closed and Freelancer just keeps the money. How can this be legal? They don't refund the buyers, or give the money to the sellers, they just fill their pockets with the money!

So, what should I do?

In the evening, I continued to email them [protected]@freelancer.com and submitted my complaint on the website. I continued to email their support to recover my funds, only to receive their typical automated reply: We understand your concerns + email template.

Their strategy is to continue stalling until you give up and they get to keep your money.

5 times my payment reversed. now they reversed money and the client was saying he didn't get any email. he was saying money has been deducted from his account.

very very bad support. don't give time and listen to freelancers. this platform is working and earning profit because of us freelancers.

I got $125. freelancer.com deducted commission it became 112.50.
I withdrew my funds they convert it and all of sudden locked the amount. now you locked the amount so the amount should be the same when you are locking. $112.50. it means there is no bank involve and money locked before leaving and depositing to my account.

so it should remain the same amount. because it just computer conversion you didn't pay me and money didn't transfer.

in this whole situation, what is my fault. if the client account is not ok. so you guys are deducting commission for what. locked payment because of security why this security comes after deduction of payment. at the time of the milestone is being created. why there is no issue.

now -23.60 is showing in my account. no one is listening. even before it happened but payment reverse in the same amount.

The client is saying he didn't get any email from freelancer.com he has released the milestone and money has been transferred from his bank account to freelancer.com.

very bad exchange rate. the interbank exchange rate is different but the freelancer interbank exchange is different. which interbank freelancer.com is using. no one knows. Google is there interbank exchange rate is easy to know. but every time very very bad interbank exchange rate from freelancer.com.

there are other platforms no reversal of payment. no interbank exchange are different.

Hi Team,

In december I had posted a project in freelancer.com and they had some great freelancers available. After I had decided on a freelancer and awarded the project we are required to make a milestone payment.

Everything was going good, until one day i tried to login to disburse my payment to freelancer as they had completed one part of the project. My account has been suspended without any valid reason and it has around $800 plus paid for the project i posted.

This payment is yet to be released to the freelancer i engaged so both of us are affected by this. It is stuck in my freelancer account which i believe is the reason freelancer froze my account to take the payment

I request that my account gets activated again so that i can pay my freelancer.
My username in freelancer is anuthama m. I do not have any pictures as i am still unable to login to my account

I'm Denis and was stolen my money without any reason from this site this month.
I'm feeling bad why I'm wasting time to argue with such irresponsible site but I'm writing to improve my writing skill of English. Sorry for that.
I thought this site hates people from the Russia and Eastern Europe. Please look at the articles here carefully and you could notice that.
Just I found they wrote Registered users are 50, 034, 830 in the footer of this site and it increases 1 per second really.
Is there anyone per 120 persons in the world registered as member of Freelancer.com?
Are you believable this? Please catch anyone in the city and ask him do you know freelancer.com.
I believe more than 90% are already suspended or closed account. Then why they do proud of fake number of users?
There's already nothing morals in the company. A bots will check accounts and detect violation and suspend with their poor algorithm. So they can't give reason to the freelancers and only stole money.

I don't know what kind of a joke this company is.

They advertise FALSELY about their Freelancer Corporate Program for agencies.

I subscribe to their program https://www.freelancer.ca/support/Membership/freelancer-corporate

I verify with their customer support that team members in an agency can access the account.

I spend around $80 and try to withdraw the remaining funds. I get my account limited lol - because of security issues.

The problem? My team member from India is accessing my account.

The admin support tells me:

Being with a Corporate account doesn't entitle you to share your logins with your team members. Note that only one person should access the account and under no circumstance should the logins ever be shared. Login credentials should not be shared to other users as this is for your own safety and security.

I point out that I was advised team members could access the account. And the entire point of a media agency corporate account is that people in the agency can access it. I ask them where the ToS mentions Freelancer Corporate account holders cannot have team members accessing it.

Then, I am met with further falsehoods. Stating:

"Be advised that we do not recommend sharing login details even if it's a corporate account. This is strictly due to security reasons. However, every time there's a login discrepancy on your account, it will really be limited for clarification. "

And to rub it in, ends with : If you do not want to comply with our policy, just let us know so we can suspend your account.

What policy? I don't see a policy - your own customer support advised that Corporate Accounts can be accessed by team members. It's just a circus going on, and the intent to take away the money.

Hindsight: Upwork does this a lot better by having each team member in an agency have a separate account. Freelancer.com doesn't just mess it up, but is really arrogant as well - and a scam to add.

I don't know what kind of a joke this company is.

They advertise FALSELY about their Freelancer Corporate Program for agencies.

I subscribe to their program https://www.freelancer.ca/support/Membership/freelancer-corporate

I verify with their customer support that team members in an agency can access the account.

I spend around $80 and try to withdraw the remaining funds. I get my account limited lol - because of security issues.

The problem? My team member from India is accessing my account.

The admin support tells me:

Being with a Corporate account doesn't entitle you to share your logins with your team members. Note that only one person should access the account and under no circumstance should the logins ever be shared. Login credentials should not be shared to other users as this is for your own safety and security.

I point out that I was advised team members could access the account. And the entire point of a media agency corporate account is that people in the agency can access it. I ask them where the ToS mentions Freelancer Corporate account holders cannot have team members accessing it.

Then, I am met with further falsehoods. Stating:

"Be advised that we do not recommend sharing login details even if it's a corporate account. This is strictly due to security reasons. However, every time there's a login discrepancy on your account, it will really be limited for clarification. "

And to rub it in, ends with : If you do not want to comply with our policy, just let us know so we can suspend your account.

What policy? I don't see a policy - your own customer support advised that Corporate Accounts can be accessed by team members. It's just a circus going on, and the intent to take away the money.

Hindsight: Upwork does this a lot better by having each team member in an agency have a separate account. Freelancer.com doesn't just mess it up, but is really arrogant as well - and a scam to add.

Hello,
I'm Denys Davydov.
Unfortunately my account was closed a week ago. I requested my first withdrawal in 23 Dec. and they are shown it will be processed 4 Jan to 5 Jan.
But it was still in the pending status in 11 Jan. I said to live interview to Elvira T. and she accepted my concern. But just next morning my account was closed.
I am still not sure what I've done since the site doesn't seem to answer to the complaints, or give out any warnings for that matter
Almost I have a mental breakdown to be exact.
I want to get the details of the account closure
as you write here "fill out the form below so we can give you the details of the account closure and whether or not the account can be reopened. " on the https://www.freelancer.com/support/Profile/can-i-reopen-my-closed-account.

I respected terms of service, policy and reputation of Freelancer.com so far.
It's likely the same as the case of I provided full work to the client and he disappeared.
I hope to receive my earnings and recover my account.
Really I hope this is due to the misunderstandings.

Regards

Freelancer.com company is scam.
I honestly completed work for one of the projects on their website and received $150 to my account balance on freelancer.com.
But when I withdraw money I notice my account was closed.
I contacted their support and they said that I didn't keep terms and policy.
But I didn't any illegal action in freelancer.com.
I did not receive any clear explanation from support team of freelancer.com. Their support is unclear.
So, the result is - they stole $150 from my account. I do not recommend work on freelancer.com under any circumstances.
Avoid this scammers.