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4.4 2639 Reviews

Freelancer.com Complaints Summary

110 Resolved
384 Unresolved
Our verdict: When using services from Freelancer.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:59 am EST
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Freelancer.com username, personal data, gpdr

few years back when i used to take a chance with projects on freelancer.com, i did not submit to them displaying all my names/ middle names on my profile for any user. At some point they introduced a thorough identification and then all my names were displayed on my profile- i am a name-2 middle-names guy and my second name is in my username. I tryed 2 times to ask them why and how i can change at least my last name and all they could come up was with their current policies. I can be easily found on social media with all the info they display and i am not confortable with that.

Desired outcome: posibility to change the username and/or keeping just a first name and a last name capital eg "jhon m."

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4:21 am EST
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Freelancer.com My account is limited after payment from client.

I received $800 milestone from client 19 Jan.
I requested withdraw 19 Jan, freelancer.com locked the amount $800, and required ID verification. So my balance is negative.
I submitted document, and waited, but no reply.
I can't withdraw money, nor add money, nor post project, not submit ticket.
How could they steal $800, and no response?

Desired outcome: Please unlock my money 800.

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Update by Yevgen Ivashyn
Feb 01, 2023 10:21 am EST

I earned $800 after working from my client. Jan 20, They limited my account, and required ID verification. I submitted document, but after 48 hours, they are holding money, and no reply.

I sent message to freelancer message board, they are no reply.

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1:14 am EST

Freelancer.com The freelancer closed the account and had all my funds. (romandevshev)

On January 29, they suddenly closed my account without specifying any reason. So all the funds in my account were robbed by the freelancer.

I was so unfair that I blew a ticket asking for a reason, but there was no news for a while.

So I wrote an article expressing my anger on TRUSTPILOT.COM, and a message from them came to my invox as if they were trying to save face.

The reason why my account was cut off is that a program that does not know ethics or morality determined that I manipulated the review and automatically deleted it.

Even so, there is no word about my funds.

I worked there for many years and to keep the terms and conditions, I refused to seduce clients to work outside, and sometimes the clients I met at Social also worked there, and their "smart" program made me instantly I called him a scammer and robbed the money I earned with blood and sweat.

It's really dog [censored].

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Alexandr Antropov
Quodnyy, KZ
Feb 02, 2023 6:32 am EST
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Same here.

A
A
Aissa slaheddine
Tunis, TN
Feb 02, 2023 6:42 am EST

The same happend to me … now for 6 Month … they block my phone number that I will not call them …. They don’t answer emails …. They take costumer Money and they let you waiting … is scam company from Russia … they need money for the war.

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8:49 am EST

Freelancer.com My account has been closed without any notification

My Account has been closed without any notification. So I submit to reopen my account and know the reason why closed. After 3 days, I received an email from a Freelancer support member named John C, but there is no correct reason and no way how to reopen the account. I don't think that I violate the terms of the freelancer platform and actually, I have never been violating terms and I tried to keep up with the terms. And again passed 3 days, and there is no other response from the support team. Really I want to reopen my account and if I violated the terms, I want to know correctly about that. Best Regards, Yevgen.

Desired outcome: Please reopen my account

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Christian Ramos
, US
Feb 01, 2023 6:57 pm EST

[censored] Freelancer.com

Please don't use that account any more

It's super scam

Freelancer.com has to go away from the earth

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Author of the review
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Yevgen Nikolaychuk
Kyiv, Kyyiv, Misto, UA
Feb 01, 2023 8:22 pm EST

Hi

I don't want to hear that words, I need reopen account, only this.

In our country much people lost job due to War, and freelancer is my final way for living.

So freelancer account was very important for me.

I really want to open my account and get job in there.

Thank you.

A
A
Alexandr Antropov
Quodnyy, KZ
Feb 01, 2023 10:08 pm EST
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Use other platform like upwork, indeed or something.

don't expect freelancer.com. they can not understand your situation.

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7:31 am EST
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Freelancer.com Closed my account and stole about $900.

Dear, everybody.

Hope you're doing well.
As a full stack developer, I worked at freelancer.com from 2021. I worked with many clients and they left full reviews.
Unfortunately, my account has been limited during two weeks because of one client as he awarded me with different account. So freelancer detected it as kind of money laundry and request me ID verification and answer their questions.

They proved my ID and listened my answer but they closed my account at 23/1/2023. I was very disappointed.
I lost nearly $900 on account and 3 live clients at the same time. My clients contacted support team but they didn't care about it.
I hope freelancer.com company would refund my money and reactivate my account for me and my clients as well.

Thanks

Desired outcome: Please refund and reactivate

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7:19 am EST

Freelancer.com Account closed & money lost!

Hello, This is Arsen from Ukraine, and I was working with several clients on freelancer platform.
But My Account closed on 1/30, so I sent email to [protected]@freelancer.com.
It looks like freelancer platform sends automatic response.
They sent this message.

Dear Arsen Pashko,
Thanks for reaching out to us. Your ticket has been received. One of our agents will reply to you shortly.
View and manage this ticket online:
https://cx.freelancer.com/tickets/1626204
Regards,
Freelancer Support Team

So I went to ticket url, but As I can not login to freelancer platform, I can not see that ticket exactly,
Please help me to solve this problem as I had ongoing projects, and love freelancer platform yet.
Thank you for your attention

Desired outcome: Please reopen my account

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6:28 am EST

Freelancer.com Freelancer.com have closed my account and stole 150$.

They dont refund money that i have earned from clients,

They have stole my money and dont respond for days and weeks.

I am valeriy burykin from ukraine and i live in very difficult situation as war.

But they have closed my account without any reason and they dont tell me why did they suspended my account.

No reply from freelancer support.

Very disappointed.

Upwork refund money to client but freelancer.com swallow money when they suspend freelancers.

My email: [protected]@outlook.com

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5:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com Stole my money from account.

Hi everybody.
I worked at freelancer.com and today (23/1/2023), they closed my account.
I had $1240 in my account.
I sent a message to the support team to say sorry and ask to be reactivated or refund money.
But they send only ticket.
How can I see the ticket result when the account is closed?
In freelancer.com, I think I tried to not violate their rule.
Not working outside and create milestone on the freelancer.com and paid fee always.
I never worked without milestone.
If clients ask Anydesk or Teamviewer, first create milestone and worked.
So I am proud of it.
But they closed my account and said nothing about it.
How can I refund my money? I started to withdraw before it closed.
I disappointed and I am going to ask my client to never use freelancer.com.
Thank you for reading.

Read full review of Freelancer.com and 1 comment
Update by Alexandr Antropov
Feb 01, 2023 5:55 am EST

There are many articles about lost money.

something resolve and something not resolved.

I hope refund money by withdraw process.

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Arsen Pashko
, UA
Feb 01, 2023 6:27 am EST

Same here

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7:07 am EST
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Freelancer.com Closed account

Hi Everlyne,

Your application to verify your identity has been cancelled as requested. If you wish to do so, you may apply to verify your identity again at anytime.

If you would like any assistance regarding this, our Support Desk agents are happy to help.

Sincerely,

The Freelancer.com Team

This is the message I got before the freelancer closed my I account. Am trying to reach them but They are giving the same response.

Kindly reopen my account I need to verify my identity.

The account has some amount and I also have some work for a client.

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Update by Everlyne makau
Feb 06, 2023 2:07 pm EST

Hello Everlyne, we're sorry to hear that. Please refer to the updates on your ticket for this matter. The relevant team has responded to you. Kindly check your email. Thanks and keep safe! Hello Everlyne, we're sorry to hear that. Please refer to the updates on your ticket for this matter. The relevant team has responded to you. Kindly check your email. Thanks and keep safe!

I have not received any ticket regarding this. I have confirmed from my email

Update by Everlyne makau
Feb 04, 2023 9:37 am EST

I have not received any email yet. The matter has not been resolved

Resolved

This complaint has been resolved automatically due to user's inactivity.

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12:50 am EST
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Freelancer.com Closed account

They closed my freelancer account without any reason and without any notification. I came to realize that someone was trying to hack my account without my notice I had a project going on there at that time, more than $600. This was very painful and gave me a lot of panic attacks since I was waiting to withdraw the money and clear my debts and buy food for my kids since I have no other source of income and my children are starving. I have filled in tickets many times, but they always give me the same reply every time.

"Thank you for contacting Freelancer.com Support.

We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms.

You accepted our terms and conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

If you have any other questions apart from what has already been discussed, feel free to contact us. "

They said I had done some activities against their rules, which is absolutely not correct. Instead of giving me the details, they are referring to the whole user agreement, for which I am unable to make out the reason.

Kindly help me please am in trouble

my freelancer username is

''evermakau2021''

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Update by Everlyne makau
Jan 27, 2023 6:12 am EST

The complain has not been resolved yet

Resolved

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Alexandr Antropov
Quodnyy, KZ
Feb 01, 2023 5:42 am EST
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Hi. My account also closed and I lost money 1240$.

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6:57 am EST
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Freelancer.com Client initiated some funding for project assigning process, later not received any positive response.

Dear Sir/Madam

I Freelancer User [edited] and looking for data entry jobs which can be done from home. I choose this platform to continue my professional career. Recently I applied for bid, for that I get response from Aima F.@mairafirg and suggested me to give Freelancer Username , Name , Age and Country Name to their email: [protected]@gmail.com then I sent details through email. As per their instruction I submitted the filled form through https://freelancer-data-work-form01.paperform.co/ .With some terms and conditions they initiated to pay Rs1000 to [protected]@oksbi as security deposit and to fill with duly signed contract form and technical instruction form. After submission of both these form and security deposit acknowledgement, they initiated to contact @iRazoo_samual with telegram app. Later he initiated me to send the screenshot of security deposit 1000Rs to verify and to assign project. Then I sent him screen shot of security deposit which is paid to [protected]@oksbi account for the project plan 1. After verification he sent me 25 pages jpg file. Later he immediately initiated me to give international bank account details for the payment purpose. When he knows I didn't have any international bank account he told me to call with telegram app, he will suggest solution. After calling through telegram, he told me that many of freelancer users didn’t have international bank account, for such users they create account within freelancer platform for all types of currency transactions for that purpose we need to pay extra 3000Rs to create account. This process takes only 10 minutes, once the account is generated, he will share login details to me later we can withdraw this amount. (He didn’t give me time to think and quickly responding until rest of the payment transfer). He initiated to pay 3000Rs for the same UPI id [protected]@oksbi in which I have already paid security deposit 1000Rs. As per his instructions I paid Rs 3000 for the same UPI id. Once the money transferred to that account, he stopped responding to me. He told me the whole process takes 10 minutes time once the process is completed, he will send login details to me. I have waited for reply but no response from him. I started conversation with him to refund the money otherwise I will lodge the complaint against him and those who involved in this scam. He blocked and deleted all the conversation chat, but he doesn’t know I have already taken the screenshot. I gave him 24 hours’ time to refund, but he is not refunded. Whole these situations I explained with mail to original source [protected]@gmail.com and initiated them to refund my money. But they don’t give any response. I have attached all details for your kind reference. Please go through it and take necessary action to avoid other users couldn't face same problem in future which I faced, also suggest them to refund my payment. Hope you will do the needful.

Thanks, and Regards

Aravind Naik

Desired outcome: Please suggest the client to refund the money.

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Resolved

Hi Sir,

I would like to apologize for this complaint against the freelancer site. This complaint is not against freelancer site, it is against the client those who scams freelancer users who looking for job/projects. I trust on them is my big mistake. As I am new user of this platform I learned more from this incident. The main intention of this complaint is to secure other freelancer users from such types of scams. I really appreciate for the freelancer support team for their positive response in shorter period of time and also thankful for their guidelines which gives me positive energy. I will try my level best to resolve this complaint at earliest. Another most important thing for freelancer user those who looking for jobs/projects, don't make any kind of payments like security deposit, processing charges etc to the client's, those who demands for jobs/projects outside freelancer platform and don't give them any response outside freelancer platform through mail, whatsapp, telegram or any other social media platform. I have attached all details to know all of you how the clients are acts when we paid them outside this platform. Please read all the terms and conditions of freelancer.com thoroughly before placing any bids.
Thanks to freelancer support team those who given me right direction to come out from such problems.

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3:03 pm EST
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Freelancer.com My account has been suspended without any reason.

I'm very sad and heartbroken after reading your last response because it's very early for you guys to make that kind of decision-related to my account closure without any warning or temporary suspension, it's very easy for you guys to close an account but for me, it was my only bread and butter, I've worked hard to become a writer and someone told me to open a freelancer account and use my skills there, I left my job from a reputable firm and started my own freelancing. I'm a UK citizen, I've provided all the details which were officially attested by the government bodies of the United Kingdom, my passport, my picture, the utility bills of my UK residence, my UK number, etc. Everything which I provided was approved by Freelancer and after that, I started working on it, My bank account is UK based, and my location and everything, I just opened my freelancer account in the USA once when I went there for a family event, I didn't know that it's going to be a problem since I'm very new to freelancer. With that being said, I don't know which kind of terms and conditions you are referring to which I have apparently breached, If opening my account in the USA was a problem then I can understand and I won't be opening it in the future whenever I plan to travel next. Apart from this issue I would like to know the exact reason why my account was blocked, when I came back from the USA I logged into my account and it was asking for verification, I did the verification again like I did the first time and after that, you blocked my account by saying the picture is blurred, I have uploaded the high res pictures and not sure what went wrong. I would really appreciate a second chance here with a warning. Because apart from opening the account in the USA once I did nothing wrong. My bank account matches my details, my Id is UK based, my passport is British, and my address is Manchester. I live here. What kind of additional proof do you want so that you can authenticate my UK residency and citizenship?

To conclude, if you guys still want to close my account and affect my family and career then I would like to know the details below.

1) Please tell me the exact reason why my account was blocked apart from just logging in to my account in the USA once or twice.

2) What will happen to the hard-earned money which I haven't withdrawn from my Freelancer Account which was 250 GBP and the money which was about to be released by my clients was 600 GBP, how will we resolve this part? Will you at least allow temporary access to me so that I can complete the work and get my money which is apparently mine and not yours to keep?

3) Lastly, Is there any way I can recover my account, I'm ready to accept all your conditions If I get another chance from you as I was looking for a longer-term business relationship with a freelancer. If I was doing something wrong don't you think the professional way to go about that would have been to get a warning or a heads up, I didn't get any warning or suspension, overnight I just got an account closure warning from you guys.

Looking forward to a positive response.

Thanks & Regards

Hafsa Faisal

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Update by Hafsa.faisal
Dec 22, 2022 12:48 pm EST

Freelancer.com, it has been 15 days since I haven't heard back from you.

Update by Hafsa.faisal
Dec 13, 2022 12:36 pm EST

Are you guys scammers? You stole my money and not even replying me either by email or here. I'm continuously emailing you and posting here too but not receiving a single reply from your side. You replied 6 days before that you will update me but what now? when I have to have waited for your response. Do you think this fair to steal someone's money and not respond?

Update by Hafsa.faisal
Dec 12, 2022 1:17 pm EST

Hi Freelancer team,

I didn't get a single reply from your side either by email or here, please respond to me ASAP, and resolve my issue.

Thanks

Update by Hafsa.faisal
Dec 09, 2022 11:47 am EST

Hi

Please respond ASAP, I'm still waiting for your response.

Update by Hafsa.faisal
Dec 07, 2022 1:15 pm EST

Here is the screenshot

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Update by Hafsa.faisal
Dec 07, 2022 1:14 pm EST

Hi

Thank you for your response, let me know, how I do check the ticket I am unable to login into my account, you can check the attached screenshot, and also, I have sent emails multiple times but didn't get a single reply from freelancer.com. I request to please resolve this issue and reactive my account because it was my only bread and butter.

Thanks

Update by Hafsa.faisal
Dec 06, 2022 5:25 pm EST

I'm very sad and heartbroken after reading your last response because it's very early for you guys to make that kind of decision related to my account closure without any warning or temporary suspension, it's very easy for you guys to close an account but for me, it was my only bread and butter, I've worked hard to become a writer and someone told me to open a freelancer account and use my skills there, I left my job from a reputable firm and started my own freelancing. I'm a UK citizen, I've provided all the details which were officially attested by the government bodies of the United Kingdom, my passport, my picture, the utility bills of my UK residence, my UK number, etc. Everything which I provided was approved by Freelancer and after that, I started working on it, My bank account is UK based, and my location and everything, I just opened my freelancer account in the USA once when I went there for a family event, I didn't know that it's going to be a problem since I'm very new to freelancer. With that being said, I don't know which kind of terms and conditions you are referring to which I have apparently breached, If opening my account in the USA was a problem then I can understand and I won't be opening it in the future whenever I plan to travel next. Apart from this issue I would like to know the exact reason why my account was blocked, when I came back from the USA I logged into my account and it was asking for verification, I did the verification again like I did the first time and after that, you blocked my account by saying the picture is blurred, I have uploaded the high res pictures and not sure what went wrong. I would really appreciate a second chance here with a warning. Because apart from opening the account in the USA once I did nothing wrong. My bank account matches my details, my Id is UK based, my passport is British, and my address is Manchester. I live here. What kind of additional proof do you want so that you can authenticate my UK residency and citizenship?

To conclude, if you guys still want to close my account and affect my family and career then I would like to know the details below.

1) Please tell me the exact reason why my account was blocked apart from just logging in to my account in the USA once or twice.

2) What will happen to the hard-earned money which I haven't withdrawn from my Freelancer Account which was 250 GBP and the money which was about to be released by my clients was 600 GBP, how will we resolve this part? Will you at least allow temporary access to me so that I can complete the work and get my money which is apparently mine and not yours to keep?

3) Lastly, Is there any way I can recover my account, I'm ready to accept all your conditions If I get another chance from you as I was looking for a longer-term business relationship with a freelancer. If I was doing something wrong don't you think the professional way to go about that would have been to get a warning or a heads up, I didn't get any warning or suspension, overnight I just got an account closure warning from you guys.

Looking forward to a positive response.

Thanks & Regards

Hafsa Faisal

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8:01 am EST
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Freelancer.com Account closed by freelancer.com, afther they saying I canceled the identity verification process

I wanted to withdraw money from my Freelancer account today, so I did verifying my Identity (IC card etc). When I finished, i become an email from Freelancer with this message.

"Hi Tomislav,

Your application to verify your identity has been cancelled as requested. If you wish to do so, you may apply to verify your identity again at anytime.

If you would like any assistance regarding this, our Support Desk agents are happy to help.

Sincerely,

The Freelancer.com Team"

I mus say, I did not cancell the verifycation. So I tried to login in to my Freelancer.com account, but there i got this message:

"This account has been closed. Please refer to this article for further details."

Affter this, after that I filled out the form on freelancer.com, I didn't became anny mail confirmation for this message.

After this, i wrote an email to the freelancer.com support, i became this answare: Dear Tomislav Car,

"Thanks for reaching out to us. Your ticket has been received. One of our agents will reply to you shortly.

View and manage this ticket online:

https://cx.freelancer.com/tickets/XXXXXX

Regards,

Freelancer Support Team"

Off course, I can't log in to see my ticket.

Desired outcome: I just wish to log in and transfer my money to my bank account.

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3:38 am EST
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Freelancer.com Unauthorized payment deducted from my bank account then credit to my freelancer account and not my personal account where money was deducted from!

Good day

They deducted money from my bank account ($9,99) without my authorization. After a month's trial (you have 4 options to choose from - Basic $4,95, Plus $9,99 etc) I became a Plus member overnight. Keep in mind I am on another platform as well (and earning money on that platform so it would make sense to rather apply for a membership there or support them instead of Freelancer. Why would I even consider paying for a service when I am not even familiar with them? It would even make more sense to choose the $4,95 option when testing a product? How many other people has had this happened to them? So, if say "1000 people pay $9,99 without authorizing it and they just let it slide, Freelancer would have made $999,00 just like that?" Anyway. I then spoke to someone on Freelancer today who then eventually said that they will refund me, only to credit me on my Freelancer profile. Which is useless because you need at least $30 in your account to transfer it to your bank or Paypal. Plus the fees involved? At this stage, I am no longer interested in using Freelancer. I would just really appreciate it if they can correct their mistake and once the money has been transferred back into my bank account, close my Freelancer account, as I no longer wish to be part this platform.

Regards,

Elani

Desired outcome: Please refund into my personal bank account and once it reflects, please close my Freelancer account.

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11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com Plus membership, verification center, account re-opening.

To whom it may concern,

Attn.:

As we are really proficient in modern technology advances and necessity for online marketplaces, especially for such hard working individuals like me and in areas of Earth where there is no local jobs available and freelancer.com account is the only means for living.

My Freelancer.com Account (username: hireworktrust, ID:[protected]) closed without proper professional examination, without explaining full reasons, without telling me which clause of User Agreement.

I verified successfully payment methods and Freelancer.com and Freelancer.com deduced from my bank account funds and closed my account. That is unprofessional and not honest to close my account. You just need to re-open and not to close it.

Please, friends! I have not violated Freelancer.com site User Agreement indeed, it is about Verification to resolve it please asap by re-opening my account and continuing the processes I initiated and to continue to complete segments of significant work.

Moreover my funds left there at freelancer.com account and you need to re-open it to recover.

So I hereby provide the only correct educated resolution, settlement proposal, after studying the facts, is to RE-OPEN MY HIREWORKTRUST ACCOUNT IN NEAR DAYS.

Freelancer.com please review and cease my Account suspension, let me know reasons, I want it back.

According to User Agreement my Account must be Reopened in near time.

Please re-open my this Account.

I sent them in the requirements for the KYC:

Uploaded Files:

d1. JPEG

d2. JPEG

File formats. PNG,. GIF,. JPG,. PDF (Maximum 5MB)

Accepted

(V OK)

2. Proof of Residential Address

Uploaded Files:

statement_4429637_AUD_2022-02-09_2022-11-07. pdf

9442841_ProofOfResidentialAddressMazniker. pdf

9442841-GoodStanding6353_ProofOfAddressBankStatement_valid_for_freelancercom_hiretrustwork61507237_ok. pdf

ProofOfAdressAcceptThisAndCompleteVerification1. jpg

ProofOfResidentialAddressDocumentAcceptableCompleteVerification_. pdf

ProofOfResidentialAddressCorrectAcceptCompleteVerification_. pdf

SufficientProofOfResidentialAddressGoodStandingValidCorrectOnThisMarkVerificationCompleteOK. pdf

ProofOfResidentialAddressValidCorrectBankStatementOK. pdf

File formats. PNG,. GIF,. JPG,. PDF (Maximum 5MB)

3. Verification Code Confirmation

Verification Code

A19E7D0J

Uploaded Files:

VerificationCodeConfirmation_valid_hiretrustwork61507237. JPG

VefiricationCodeConfirmationForFreelancerComVerificationCenterPMazniker_hiretrustwork61507237_ok. JPG

VerificationCodeConfirmationForFreelancerComVerificationCenterPMazniker_hiretrustwork61507237_1ok. JPG

Accepted

(V, OK)

4. Answer the Following Questions:

Accepted

(V, OK)

See how many well conforming proceedings we did at freelancer.com and what? To close it suddenly by mistake? No! Just re-open it.

According to enshrined I (hireworktrust) submitted in consonance with Verification Center all correct conforming compliant documents, don't reject and don't restrict funds withdrawals.

So what that I really need it back, please re-open, re-activate my account kindly asap.

Proof of my compliant work at freelancer.com is attached.

I worked there, I was in the middle of service work, I have not violated anything. It must needs to re-open my the freelancer.com hireworktrust account.

I promise that not going to make mistakes. Let me have a chance again. I'm so sorry Freelancer.com.

Please, Freelancer.com, I want to work. Please, Please give me a chance. Re-open my hireworktrust account!

Desired outcome: Re-open, re-activate account (username: hireworktrust, ID:[protected]).

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M
7:00 am EST

Freelancer.com Freelancer.com account closed,they stole my money!

I want to share my story with freelancer.com, so they DONT STEAL more money from people!

I created $800 milestone then I have recieved an e-mail says that my account is suspended because I violated user agreement. I sent an e-mail and said that I didn't violate their user agreement and i want them to inform me which user terms i violated. They replied that i cant send no more e-mails to support team cause my account is closed!

THEY LITERALLY STEAL PEOPLE'S MONEY! I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THEM.

I would like to know how my account was closed and my money was stolen without even telling me which user agreement clause I violated and they dont even have a proof of it. There is no way of communication contact to reach them and report my complaint. They sent me I cant e mail to the support team cause my account was closed without an explanation!

I will get this out to every forum I can, facebook, twitter! DONT TRUST FREELANCER.COM

Desired outcome: I want to know how my account was closed and my money was stolen without even telling me which user agreement clause i violated and they dont even have a proof of it. I want my account back! And of course my money too!

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Update by Mamr
Nov 21, 2022 7:12 am EST

I don't know what I will do if I can't receive my projects. It gave me a lot of anxiety. And I have seen hundreds of people who went through the same problem. People trust freelancer.com to work safely and easily. But there is no accountability mechanism. They closed hundreds of accounts without any reason! And not refunding money!

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8:38 am EST
Replied
Freelancer.com has left an official reply on this complaint.

Freelancer.com Refund lost, freelancer not responding.

Around October 28th, request a refund of our funds in the amount of $303 USD and according to the records of Freelancer.com, the refund was sent on October 30 to the same Credit card with which it was deposited. 8 days later, the refund is still not returned, and according to my bank there is no pending deposit, Despite the fact that according to Freelancer's terms, the deposit must occur between 3 and 5 days maximum.

On Nov 7 2022 i create a help ticket (Ticket reference

RZUA-6636-WARF) with an agent assigned which today November 9, still has not responded despite the fact that in the last two days I have kept the situation updated about not yet having received the funds.

We want to solve this problem as soon as possible. These funds belong to a legally established business which we prefer to remain anonymous.

Desired outcome: Full refund in the amount of $303.

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Update by MaikM
Nov 14, 2022 12:49 pm EST

We have reopened the ticket, the refund has not yet been made. unanswered ticket.

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6:20 am EDT
Replied
Freelancer.com has left an official reply on this complaint.

Freelancer.com My account has been suspended.

Hey Sir,

I'm Saffiullah. My account has been suspended. I think this is a mistake in freelancing. I'm new here. My mistake is unknown now I read all the rules again.

Hi!

My account has been suspended for no reason.

I was sending in the requirements for the KYC:

- Foto ID

- Picture of myself, with verification code & ID

- Proof of address

They refused to believe that it was my address.

So, they suspended my account.

I promise that not going to make mistakes. Let me have a chance again. I'm so sorry Sir.

Please, Sir, I want to work. Please, Please give me a chance.

Thank you

Saffiullah

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Update by Saffiullah
Oct 15, 2022 5:11 am EDT

It's asking me to your message is not delivered due to the receiver's email being full or getting too many emails.

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11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Freelancer.com has left an official reply on this complaint.

Freelancer.com Account Limitation | Verify your identity

Freelancer.com asked me to verify my identity, I sent them my driving license, my bank statement, my photo holding a specific phrase, and all the other info they requested.

But they refused to verify my identity and especially my residential address, even though I provided my address with a bank statement and an ID card.

When you try to contact support then sent auto-generated replies. Not even a single person is there to reply.

Please, anyone who can resolve my problem, thank you in advance.

Desired outcome: Please allow me to update my address from my profile setting!

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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10:46 pm EDT

Freelancer.com Getting verified to receive my earnings

I have around $300 dollars in my account that I wish to withdraw. First, there is no way I can get it because the withdrawal methods do not cater to my country and second I asked them I want to close my account beacause after 4 years on the platform I only got like 3 jobs. But I can't get my earnings, I need minimum of 500 dollars, but that would mean I'd have to continue working on this platform which I so eagerly want to quit.

I now have to get verified. Submitted legal documents and they still did not approve, saying I used false documents. I don't understand. This is the link of government website concerning the national ID's. https://gov.sr/oude-id-kaarten-geldig-tot-en-met-31-december-2023/

Desired outcome: Get me verified so I can get my hard earned money and close my account.

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Freelancer.com Customer Reviews Overview

Freelancer.com is an online platform that connects freelancers with clients seeking professional services. It offers a diverse range of categories including writing, design, IT, and marketing, among others. Clients post projects or contests, and freelancers bid to win the work. The site provides tools for communication, project management, and payment facilitation to streamline the remote work process. Both short-term tasks and longer-term projects are accommodated, catering to various business needs and freelance expertise.

Freelancer.com In-depth Review

Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.

User Interface and Design: The website's user interface is intuitive and easy to navigate, allowing users to quickly find the information they need. The overall visual appeal is modern and professional, enhancing the user experience. Additionally, Freelancer.com is responsive across different devices, ensuring a seamless browsing experience on desktops, tablets, and smartphones.

Registration and Profile Setup: Creating an account on Freelancer.com is a straightforward process. Users are required to provide basic information and go through a verification process to ensure the authenticity of their profiles. The platform also offers options for profile customization and personalization, allowing freelancers to showcase their skills and expertise.

Job Posting and Bidding: Posting a job on Freelancer.com is a simple process, with clear instructions and guidelines. The platform offers a wide range of job categories and subcategories, ensuring that employers can find the right freelancers for their projects. The bidding system facilitates communication between employers and freelancers, allowing them to discuss project details and negotiate terms.

Quality of Freelancers: Freelancer.com boasts a diverse talent pool, with freelancers from various industries and skill sets. Employers can review freelancers' profiles, portfolios, and ratings to assess their suitability for a project. The platform also provides feedback and reviews from previous employers, helping users make informed decisions.

Payment and Escrow System: Freelancer.com accepts various payment methods, providing flexibility for users. The platform's escrow system ensures secure transactions by holding funds until project milestones are met. The payment process is transparent and reliable, giving users peace of mind.

Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.

Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.

Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.

Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.

Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.

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3. Writing the title:
- Summarize the main issue with Freelancer.com in the 'Complaint Title' section.

4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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