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4.4 2640 Reviews

Freelancer.com Complaints Summary

110 Resolved
385 Unresolved
Our verdict: When using services from Freelancer.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:30 am EDT
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Freelancer.com My account is limited and after 5 days I still have no response

I have been using freelancer.com for more than 4 years now. My account was limited on 23rd Aug and I was requested to provide identity verification which I did. It's been more than 5 days and I'm unable to contact support. I'm also unable to withdraw funds. My family and team members depend on earnings from freelancer. Please help

Desired outcome: Please approve my identity verification and remove the account limits from my account so I can continue working

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Update by Sawera Tauqeer
Aug 29, 2023 3:50 pm EDT

I have been using freelancer.com for more than 4 years now. My account saweratauqeer786@gmail.com was limited on 23rd Aug and I was requested to provide identity verification which I did. It's been more than 5 days but I haven't heard a response. Please help

I have opened a support ticked 1987141 on my profile as well but didn't hear back.

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11:57 am EDT
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Freelancer.com Limited account

Hi, I have been working on freelancer for a while now. A couple of months back I suggested freelancer.com to a colleague and he asked that I help him set up his account.

This week, I was awarded a gig where I had to cleanse and process a large number of excel files. I hired him to help me with the files. I wake up and find that my account is limited and I have to reverify my account again. I explain everything and send it for review but no one is answering.

I hope someone can contact me to sort this out.

Thank you

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12:03 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com Account limitation cannot withdraw funds

My Freelancer.com account which I created many years ago earlier limited recently as I used my sister's bank account to transfer funds.

Freelancer.com staff contacted me stating that the transfer was unsuccessful and that my account got limited.

The staff asked for re-verification of my identity.

I followed the steps and uploaded my photo holding the code with my identity.

I couldn't contact any one in help center as I'm only allowed to use the "message board" which I have spent days sending messages through it with no response in return from their side!

They stated that they would resolve the issue within 48 hours, and I am still waiting..

I really wish this matter could be resolved quickly since I am working hard by freelancer rules for many years.

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Resolved

The Freelancer.com support team were very cooperative and resolved this matter quickly!

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1:17 pm EDT
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Freelancer.com Complain for the Account closer without amy reason and money is in it

The issue was that i recently joined the Freelancer platform and get closed after a week. However I did not do anything that is against the Freelancer requirements also i get 2 orders in which i get the money as well. I complete my all projects at time. So plz its a request to plz reopen my account. I need my money back Also give a chance to purse work on this platform.

Username: dasre2001

Email: [protected]@gmail.com

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12:33 pm EDT
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Freelancer.com Account closed holding around 1000$

I was a hard worker on Freelancer.com, and I really love this platform. I was doing my best to make the clients happy with my work, even though there were a lot of toxic clients. But all was good. Sometimes, instead of disputing completed projects with clients who were unsatisfied and unwilling to pay, I chose to decline the milestone and waste my time. I did this to maintain a positive image for the platform and my profile.

After a couple of years of freelancing, some clients released milestone, but one had issues with his account. As a result, my payment got locked, and his account was deleted by the Freelancer staff. He then sent me an email explaining his issues. I continued the work, and upon completing the project, I insisted on dealing with Freelancer. I didn't ask for any additional payment. However, the client created a new account, possibly under a friend's name, and set up a $300 milestone. Unfortunately, this led to my account being limited and the payment locked. I submitted the required verification documents and have been waiting for a response from Freelancer support.

I also forgot to mention that I recently paid around $100 for the Freelancer membership and another $100 to get my account verified. Additionally, some of my clients had released $500 milestone. All of this occurred within a span of 2-4 days. Sadly, my account has been closed today. After being an active member of the platform for a couple of years, consistently delivering high-quality work, receiving great offers, and having numerous satisfied clients, this situation feels incredibly unfair.

Many clients still have pending projects that they rely on me to complete. I've always strived to improve myself and deliver projects of the highest quality, which is why I applied for verification. Yet, despite my efforts, I now find my account closed due to an issue with a client's payment. Is this truly fair? I chose to work on this platform over others because I genuinely liked it from the beginning. I dedicated extra effort and time to my work here, even managing to juggle my time efficiently.

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Update by Omar Kthiri
Aug 18, 2023 3:47 pm EDT

when i try to contact the support this what i only got "We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms

You accepted our Terms and Conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

Please take note that the decision to close your account is final, binding and irreversible. Any accounts that you will open in the future will be closed as well. We offer no recourse or rebuttal for this penalty."

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2:36 am EDT
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Freelancer.com Unauthorized charges/fraudulent schemes

I made 100 euro on my first project milestone with Freelancer. The project owner had to stop the project due to unforeseen circumstances without any dispute. So I bid on a project offering $1200 for 40 hours. Instead of 40 hours we agreed to 10 hours for $400.

When I accepted the project Freelancer took my 100 Euro as a fee (27%) which is a violation of their policy. The support at first wanted to keep the money, but when I mentioned filing a lawsuit (which I am doing now) they said within 48 hours my refund would return.

The very next day after my dispute they restricted my account for violations that were absolutely incredulous and easily disputed, however they still restricted my account disallowing me to make money and still have not returned my 100 Euro.

Desired outcome: I want my 100 Euro returned and I want the 31 Euro that was charged to my card without my permission returned as well. If not, then I will go to the furthest extent of the law.

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3:10 am EDT
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Freelancer.com Account blocked

Story how UNFAIR they work there. I have been working in freelancer.com more than 7 years all my carrier was there. recenlty they added new option to veruft again for freelancers. Yes i woul like to mention that i had statuses rised talant,prefered freelancer.My PF status canacled saying we have new rules as if i must pay about 100$ to get video verifed from their stuff and skills as well.I passed that well and submimted to back my PF status - here starts clownade by them.Asking again send ID scan and Address docs. I do selfie attach scan of id and attach my bank statment so that everything fits together according to all their rules. Passing one they approving my ID but not Bank statment (without clirfying whats wrong) just say abloud another one, OK i go bank (for my oher card) pay Bank fee to get officialy bank statment document in English (as in my country you can get all that free only in Armenian) as freelancer.com does not accept any other language besides "english".I do all that and agai upload it hoping get verified asap, passed 2 days they again rejected my dcoument saying upload another (without explnation what was wrong this time),its kind fo they have fun doing it with freelancers.OK i start writing support asking them please contact relevent team of your and ask them please clarify me what exactly was wrong say me that i can get it and again send,support of course has no clue as alwasy and jjust say upload another.How dumbad must be their stuff sayign that - if i do not know what was wrong with previous one how i acn send another one and again get rejected.Guys turn on your heads stop workign like a stupid bots there.Work FAIR. And so on after 2 days i try to udnerstand whats is wrog i send them emails, creates tickets hoping they say me exactly what is wrong wnad what they need from me.And on they 3rd when i tried to login my account t says Account Closed.Whoever read this in freelancer.com staff if you have a soul not a bot contact me, not be like that UNFAIR guys.You ruin freelancers carried just for your fun and stupid word process.After that i have sent them several emails and none tere even listen my request.

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4:58 pm EDT
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Freelancer.com Got suspended, now?

I got suspended today, I sent an email at [protected]@freelancer.com and ticket has been created.

But now how can I reply to an eventual response from you guys if I can't login into my account and see the ticket?

I have 2 milestones active right now and clients waiting for a response :|

I'd like to know why I got suspended and fix any issue eventually.

Ticket number is: 1956931

Thanks for the support.

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1:29 pm EDT
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Freelancer.com Unauthorized change of corporate account to personal and misappropriation of funds on freelancer.com

I am writing to file a complaint against Freelancer.com, an Australian company. As a shareholder owning 50% of an Armenian company, I am contesting the unauthorized conversion of our corporate account into a personal one on Freelancer.com.

This abrupt change has led to the inappropriate redirection of our company's earnings into a personal account, depriving rightful shareholders of their earnings. Over the years, our account has earned more than 1.1 million dollars, ranking it among the top accounts on Freelancer.com. However, due to this unauthorized change, I have now lost access to all these funds.

This action, I believe, is a breach of Freelancer.com's policies. In 2013, my business partner and I co-founded this company and opened a corporate account on Freelancer.com. Our current share distribution is: I own 50%, and my partner owns 50%.

Starting in 2019, for four years, Freelancer.com made direct payments into our company's business bank account. Recently, without my knowledge or consent, my partner altered this corporate account into a personal one. Consequently, Freelancer.com is now depositing all earnings into this personal account, from which my partner is withholding funds.

I question Freelancer.com's decision to change the account type and redirect funds without obtaining consent from all shareholders.

Given these circumstances, I am seeking legal representation in Australia to address this situation.

Best Regards,

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4:47 am EDT

Freelancer.com Account closed without notice

On 07/20/2023, without any prior notice or warning, I discovered that my Freelancer.com account, registered under the username falaksafi, had been terminated. To my utter disbelief, I was denied access to my account and unable to log in to retrieve essential information, ongoing projects, and funds associated with my account balance.

Despite numerous attempts to contact Freelancer.com's customer support through various channels, including email, phone calls, and their online support portal, I have received no response or acknowledgment of my inquiries. This blatant disregard for communication is unacceptable and has left me feeling defrauded and mistreated.

Furthermore, Freelancer.com has failed to provide any valid reason for the closure of my account. I have been a loyal and active user of the platform for about 5 years, during which I have complied with all the terms and conditions set forth by Freelancer.com. There has been no indication of any violations on my part that would warrant such drastic measures, let alone the complete seizure of my funds.

As a result of this unjustified action, Freelancer.com is currently withholding a substantial amount of my hard-earned money, which includes payments from completed projects, ongoing project milestones, and earnings from active bids. I demand the immediate release and refund of the total amount held in my account, which amounts to $325.

Please be aware that I am prepared to take legal action if Freelancer.com fails to rectify this situation promptly. I have consulted with legal counsel, and their advice supports my claim that Freelancer.com's actions are not only unethical but potentially in violation of consumer protection laws and contractual agreements.

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Lauto Diari
, US
Oct 12, 2023 8:59 pm EDT
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the same thing just happened to me. i got 241 usd in my account, i try to withdraw the money, they said it will be processed at 12 -13 oct, well what do you know in 13 oct 2023 my account suddenly got closed. contacted support, but only giving the template crap "participating is suspicious activities"... 240usd i worth 2.5 month of living expenses for me, and its my only way to earn a living, this is highway robbery

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Omar Kthiri
, TN
Aug 17, 2023 6:13 am EDT
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hello , im sorry to hear that , did you get your account back ?

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5:38 pm EDT
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Freelancer.com Lost my money and client

Somone told me now you never can't it back. My account suspended due to unknown reason for suspension. If my actions violated the Freelancer terms of service, and I apologize for any inconvenience this may have caused. My ticket is https://cx.freelancer.com/tickets/1923225 no one contacted me. Please help me out.

I lived in very poor country Even we are starving for food and after 2 month my daughter surgery is scheduled. I was saving my every single penny in my account and now just tears in my eyes.

Desired outcome: Please give me my account back I cant survive without it

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Update by Sajal Aftab
Aug 16, 2023 4:39 pm EDT

Yes, Omer Alhumdulilah. i got my account back

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Omar Kthiri
, TN
Aug 16, 2023 4:46 pm EDT
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please let me know how did you do that , because i m having the same issue

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Omar Kthiri
, TN
Aug 16, 2023 4:20 pm EDT
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hi , im sorry to hear that , did you get any response ?

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9:13 pm EDT
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Freelancer.com Earned funds locked because of a client issue

I completed a project and spend a lot of hours on it. The milestones got released and the fund were in my account. All of the sudden, Freelancer took the funds out of my account and "locked" them because the client forgot to verify their account. How is that my problem?! I completed the work and got paid, why am I getting punished for a client error?!@

Desired outcome: Unlock my funds

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FLArcher
FLArcher
, AU
Jul 26, 2023 2:42 am EDT
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Hi there, Thomas

Thank you for your feedback. We regret to know your experience with us. We understand that there has been Locked Funds Issue on your account. We'd like to help you and review this further. We'd like to get your details.

We hope to hear from you soon.

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3:01 am EDT
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Freelancer.com Money stuck

I had got a project on freelancer.com for around 14k inr . I completed the first milestone. The employer released the amount of first milestone but I didn't get the money in my dashboard.

They asked to first clear all the verifications in my account to receive the money . I did that and now they said that q4k of the employer are now stuck as the verifications need to be done prior to milestone release.

Only option that was left with the employer was to create another milestone for 14k and release the whole 28k into my account. But the employer did not have that much amount . They first asked me to pay the whole amount but I could not.

After so much discussion, I was so manipulated that the employer said you arrange around 6k and we will pay the rest 8k .

I agreed. I , mad person, paid 6k assuming I would get my hard earned money back and the amount also for which I've worked.

But now!

Another issue to make my fool . They said your account is not accepting foreign transfers . I cross checked byt my bank account was absolutely fine with all the options enabled .

I asked what should be done next and they said another milestone of 28k need to made to release this. The employer again started asking me to arrange the money but now I was getting to know that something was fishy . Now my 6k are stuck with that platform and that emlloyer won't also return my money.

All in this case I was getting messages from a local gmail account -

h.b.management.[protected]@gmail.com

I want my hard earned money back.

Desired outcome: I want my hard earned money back

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2:12 am EDT
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Freelancer.com verification is pending and membership issue

My identity verification is pending and i have tried to upgrade my membership but money is deducted and my membership is not upgraded and it is also not reflect in my freelancer wallet.

I have attached the supporting Documents related to my account verification and my payment about membership upgrade.

Please resolved it as soon as possible.

Also there is no way for limited account holder to contact support like mail or contact number.

Desired outcome: I want my account verified and my membership to be upgraded.

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12:21 am EDT
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Freelancer.com Fleelancer account closed, stole my money

Hello !

I just wanted to tell you my brief story so that other people know about these scammers. They suspended my account having 40,000 INR in milestone payments. The reason they did this was that I violated the terms, where as i have not done any such act. He also had a Freelancer.com account but they did not suspend his account because he had no money in it !

The freelancer is blocking my id with some violation issues I want to know where is the amount of my id I have messaged the freelancer a lot but a link is coming from his side which is not working please let me know where is my amount.

They are probably interested in stealing your money because that mistake I was talking about happened almost 6 months before my account got closed.

I hope I can get the money back so I can stay away from them in the future..

Desired outcome: Pay my money back what is earned by me.

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6:01 am EDT
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Freelancer.com Account limitation because I use my mother’s paypal account

I have been in Freelancer.com last month May, I started my freelancing career and I got my first client in this platform too.

For the 2nd time, I withdraw my earnings and I decided to use Paypal since this is the most convenient.

When I chose my own paypal account, it says that I need “VERIFIED PAYPAL” to withdraw. So, I research on how to make my own paypal account verified. I tried, but nothing change it’s still not paypal verified.

So this leave me no choice but to USE my MOTHER’S paypal account, (take note that I verify this paypal account of my mother to freelancer.com as payment method).

After days of waiting of processing my withdrawal request, I received an email saying that my account has been limited and need to verify my identity and state reason why does my payment method is not the same name as mine.

I understood them since it is just to protect their business from money laundering, and I apologize for it and will take lesson from it. But I did not know that using my mother’s paypal’s account will cause my account for limitation, I have no worries at first since it is my MOTHER’s.

Freelancer.com should let their customer or remind them with this the next time to avoid anymore inconveniece.

I followed their provided steps to verify my identity. I provide my passport & their given code. I stated my reason why and there’s nothing to worry since it was my MOTHER’s paypal account.

I am expecting that they will review my submission for an hour only since the last time I verify my identity, it only took them for only an HOUR.

After thorough research about this freelancer.com scam/strategy, I am getting anxious and afraid those will happen to me also.

Please help me bring back my account and my hardwork earned funds from Freelancer.com

They are not yet responding to me. I can’t even use their live chat since my account is in limitation.

Thank you!

Desired outcome: I’d appreciate an immediate response and remove the limitation of my account.

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12:24 pm EDT
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Freelancer.com Account closed without a specific reason

My Freelancer Account with Username: Humblekish was suspended/closed without a Specific Reason.

I can sense a fishy game being played by Freelancer staff. I registered my account in 2015. However, I was off the site for almost 3years. I recently started working on the site and landed a project that paid AUD 135 after their fees.

As a regulation, I was supposed to verify my identity to withdraw the cash. I started the process, but they declined my bank statement severally. Two days later, one of their staff reached out to me with an offer of using the funds to get the "Blue Badge" and I declined.

Today was the 3rd day since I declined the offer, and I uploaded a utility bill to verify my address. Immediately after the submission, I was logged out and upon trying to log in, my account was suspended/closed message hit me.

I don't think there is ANY rule I violated. I have tried reaching the support to tell me the SPECIFIC agreement that I violated and NONE of them have told me the rule. Instead, they are just saying I violated the agreement and they attach the agreements page link.

Freelancer.com, I want to know the SPECIFIC rule I violated. Secondly, HOW will I withdraw my legally earned cash?

Desired outcome: Send my balance to my verified Payment Method(Paypal)

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2:46 am EDT
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Freelancer.com Suspended account

I got my account banned, even though I didn't do anything at all. I mean, I created an account about 5-6 years ago, I don't remember exactly. I was still a beginner in my field at that time, so I tried to participate in contests a couple of times, and then I abandoned my account, and after 5-6 years, or rather now I have gained experience, and I wanted to get busy with freelance orders, but in order to start, I had to verify my account, I sent a passport, the document from the bank, and I started waiting, but instead of verification, my account was banned. I was written from support that, It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason. " I read all the rules for using the service and I didn't violate any, besides, I didn't take orders, I didn't have any other accounts, how could I participate in something suspicious when I almost never sat there on this site. the only thing I can assume is that I have visited frelelancer.com a couple of times from the free VPN service. and the ip received from the vpn could appear somewhere, but these are just assumptions. how can I resolve this situation if I really didn't do anything wrong and didn't break a single rule. in general, I put - 10/10 for service, support, and the desire to help sort out this situation. I do not recommend this site to anyone for freelancing

Desired outcome: I would like to unblock my account

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11:38 pm EDT
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Freelancer.com Frozen account

Out of the blue, freelancer wants to re-verify my account. My account was frozen and given 45 days to provide the following :

- provide pics of identity docs like passport, identity card etc

- provide pics of bank account, utility bill etc for address and name verification. Provide iras assessment and credit card pics for verification as well

- provide photo of oneself holding code display provided by freelancer and the other hand with an identity doc.

Only law enforcement authorities are authorised for such comprehensive checks. Moreover, they want to just verify account but need to sight all identity and financial docs.

Only scammers require all these details

They cited financial requirements to prevent fraud, money laundering etc mandated by law. The banks and financial companies are better at it and not them. Moreover, my account was verified by banks.

They have shady websites globally for complaints but doesn't respond.

The gist of it is that after 45 days, they will close the account and all monies to be confiscated and probably regarded as ill gotten gains

for enhancing their profits.

All monies confiscated include monies due to freelancers for their service provided to clients like us. This tantamount to killing 2 birds with one stone. Double profits to freelancer.com

Thank you

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9:33 am EDT

Freelancer.com No response from Support Center

My identity was verified by freelancer so I could withdraw my funds. That's what I thought. If it's your first withdrawal there is a 15 day delay because of security reasons. After a week I get a notification that my funds are locked, because they wanted to know where and how I was hired by my employer. My employer and I didn't have any communictaion on freelancer.com because I was hired on upwork but my account on upwork was closed because I didn't submit my documentations to verify my identity. So we both made an account on freelancer to continue our work. I sent all of this to freelancer to explain with proof and documents. They say that the issue will be resolved within 48 hours. It has already been three weeks and I have reached out to them multiple times without any succes. So they have my funds and I don't know when or IF I will receive it. They say that they want to protect their users against scammers but it looks like they are the scammers in this case

Desired outcome: I'd appreciate a respons.And I would like for my account limitation to be removed so that I can continue working on the platform. I would like to receive my money

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Freelancer.com Customer Reviews Overview

Freelancer.com is an online platform that connects freelancers with clients seeking professional services. It offers a diverse range of categories including writing, design, IT, and marketing, among others. Clients post projects or contests, and freelancers bid to win the work. The site provides tools for communication, project management, and payment facilitation to streamline the remote work process. Both short-term tasks and longer-term projects are accommodated, catering to various business needs and freelance expertise.

Freelancer.com In-depth Review

Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.

User Interface and Design: The website's user interface is intuitive and easy to navigate, allowing users to quickly find the information they need. The overall visual appeal is modern and professional, enhancing the user experience. Additionally, Freelancer.com is responsive across different devices, ensuring a seamless browsing experience on desktops, tablets, and smartphones.

Registration and Profile Setup: Creating an account on Freelancer.com is a straightforward process. Users are required to provide basic information and go through a verification process to ensure the authenticity of their profiles. The platform also offers options for profile customization and personalization, allowing freelancers to showcase their skills and expertise.

Job Posting and Bidding: Posting a job on Freelancer.com is a simple process, with clear instructions and guidelines. The platform offers a wide range of job categories and subcategories, ensuring that employers can find the right freelancers for their projects. The bidding system facilitates communication between employers and freelancers, allowing them to discuss project details and negotiate terms.

Quality of Freelancers: Freelancer.com boasts a diverse talent pool, with freelancers from various industries and skill sets. Employers can review freelancers' profiles, portfolios, and ratings to assess their suitability for a project. The platform also provides feedback and reviews from previous employers, helping users make informed decisions.

Payment and Escrow System: Freelancer.com accepts various payment methods, providing flexibility for users. The platform's escrow system ensures secure transactions by holding funds until project milestones are met. The payment process is transparent and reliable, giving users peace of mind.

Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.

Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.

Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.

Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.

Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.

How to file a complaint about Freelancer.com?

Here is a guide on how to file a complaint or review about Freelancer.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Freelancer.com in the 'Complaint Title' section.

4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Freelancer.com on ComplaintsBoard.com.

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Contact Freelancer.com customer service

Phone number

+1 415-702-3294

Website

www.freelancer.com

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Use this comments board to leave complaints and reviews about Freelancer.com. Discuss the issues you have had with Freelancer.com and work with their customer service team to find a resolution.