FreeDownloadZoneFalse advertising

A
This review was posted by
a verified customer
Verified customer

The company advertises free download of AVG but on their page you have to pick options as to whether you will have 1, 2 or 3 year support package that you need to pay before they allow you to download the program. Then just before you pay they add extra charges again which are in small print that I wasn't quick enough to pick up.

When I subsequently try to get to their website a games site comes on and nowhere is there a space for the ID that I got to access subsequent downloads. What have I paid for?

I would like my money back as all I wanted was to download a free version of AVG and now I have been lumbered with charges to do this.

More FreeDownloadZone Complaints & Reviews

Responses

  • Ma
    mark kelly Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ive been mislead into believing I was getting free downloads and was billed four times almost 100 dollars.

    0 Votes
  • Wa
    Walter Gibson Dec 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to cancel by telephone. The line is always busy so I have to keep paying for something I do not use. What do I do?

    0 Votes
  • Br
    brett zunker Dec 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I want to cancell my membership but cant get any answer by phone please help.

    0 Votes
  • Ro
    Rob Jan 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I called 1-888-436-5129 and after waiting (and listening to an annoying message about my important call) I finally was answered by Zain - who listened to me complain about FreeDownloadZone and cancelled the recurring charge. He was unable (or unwilling) to refund the original charges and was unable (or unwilling) to provide me with an email address to send a writtem complaint. Instead he suggested I respond to the billing email I received - even though it states "DO NOT REPLY TO THIS EMAIL". This I have done.

    0 Votes
  • Pa
    PAUL SLUITER Feb 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am having similar problems regarding the hidden additonal charges and the false advertising. After reading the many complaints, I intend to lodge a formal complaint with the FTC and my Representative and Senator. These clowns must be stopped.

    0 Votes
  • Mr
    Mr B Copley Feb 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    As many of the other commpainents did I too simply clicked on to the free anti virus ware but only for the £9.98 one year subscription. What i got was no spy ware and a bill for over £75.
    There is no one at the other end of the telephone when i ring to complain. My only hope now is that the credit card company will refund my money.

    These people should be shut down if they cant run there company in a fare and honest way.

    0 Votes
  • Ol
    olga gonzalez Mar 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I cant take off avg!!! i need information

    0 Votes
  • Ri
    richard dobrin Mar 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    same as above. can't get a free copy of avg programs

    0 Votes
  • He
    helpmedownload.com Jul 26, 2009

    Hello,

    I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

    Thank you for your time,

    HELPMEDOWNLOAD.COM
    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290

    Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to [email protected]

    Our Operations is available 24/7.

    -1 Votes
  • Ma
    Mark flores Nov 14, 2009

    Helpmedownload and freedownloadzone is the same, they are scammers! Never register on this website or if you already did. Call your bank and file a fraud/unauthorized charge!

    1 Votes
  • Mo
    momsemmy1 Sep 27, 2010

    freedownloadzone.com is a scam. When I signed up on the site I agreed to be charged the $19.95 for the access fee but when I looked at my bank statement there was actually a charge for $30.26. When I called to inquire as to the charges I was informed there was an "international fee". Nowhere on ANY of the web pages did it say there was an international fee. I asked if they could produce something that showed that I was informed of this and they said "NO". Wow, I am amazed at some of the things that people get away with these days. To me this is just like robbery. I intend to make a fraud complaint with my bank and I suggest that noone use this site!!!

    0 Votes
  • Br
    brodyl05 Oct 18, 2010

    I dont even know how this company got any of my info, I am in Iraq and we cant even download anything on these computers here, so why would I buy something from a download sit, and my wife never even seen the web site before, bunch of crap going on. I want my dam money back. They charged me 30 bucks.

    0 Votes
  • He
    help_me_download Oct 23, 2010

    Hello brodyl05,

    I am a customer service representative of HelpMeDownload.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

    Thank you for your time,
    HELPMEDOWNLOAD.COM
    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290

    Web-chat is now available! You can visit the website: www.helpmedownload.com.com for online chat support.
    Our Operations is available form 8AM to 8 PM EST

    0 Votes
  • Su
    Sue Poggensee Mar 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I never ordered this and charges just showed up on bank statement.

    0 Votes
  • Ad
    Adolph Lopez Jr. Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I never order freedownloadzone.com Jersey. So can you please stop taking out $9.95 from my bank account, as of today. Thank you.

    0 Votes
  • Ad
    Adolph Lopez Jr. Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I never order freedownloadzone.com Jersey. So can you please stop taking out $9.95 from my bank account, as of today. Thank you

    0 Votes
  • Ne
    nettie milton Jan 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I never order freedownloadzone. So can you please stop taking $9.97 from my bank account, as of today and how did you get my account .# Thank you

    0 Votes

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