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1.0 36 Reviews

FreedomPop Complaints Summary

0 Resolved
36 Unresolved
Our verdict: Engaging with FreedomPop at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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FreedomPop reviews & complaints 36

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6:24 am EDT

FreedomPop can't cancel

Good luck with trying to cancel your order, guys.
They will find one million and one reasons to refuse. I tried to explain that I changed my mind, yes, it happens sometimes, but it was useless. At first they said that the items were already ready for shipping (wow, within 2 hours?), then they said that according to their policies they have no right to cancel orders (then your policies are stupid and desperately have to be rewritten), then I was said that I can be charged for cancellation. For real?

I'll tell you that: all of those reasons are illegal. You can't do what you described. Any order can be canceled without any obvious reason.
You're acting like fraudsters.

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6:35 pm EDT

FreedomPop sim card and mobile data card

yeah my name is Malcolm McDonald and I try to sign up for the free trial membership for the FreedomPop and I can't use it where I live and you guys charged me 80 some dollars at the end of the month for something I couldn't use and I want my money back this is crap I never authorized you to auto pay off my account and now I have no money on my my debit card because you guys took the last of my money I want my money reimbursed and you can just continue my service and I give you 0 stars for service rating you can't even talk to anybody unless unless you got 599 a month

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7:12 am EDT

FreedomPop phone service/ unauthorized billing

My name is Tracy Anderson. I signed up for the free trial of your service but never used it. Y'all could not issue me a phone number any where in my state, therefore rendering useless. More than one month later, y'all TOOK 89 dollars out of my account for service I never could get nor would I want. I am asking for the ENTIRE 89 dollars and change refunded IMMEDIATELY. That was a unauthorized use of my credit card. I had to close that card but still have the paypal prepaid that you can refund my money. I appreciate your quick response in this matter and thank you.

Tracy L Anderson

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D
4:32 am EDT

FreedomPop unreliable service

I will never be dealing with them again. Never never never.
Most people who work at their customer care department don't speak a proper english and you don't understand what they are trying to tell you. But the worst thing that maybe they pick up the phone and reply to emails, it doesn't make sense anyway. They are very unhelpful and useless. So if you have an issue, be prepared, that you will have to resolve it by yourself.

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R
12:55 pm EDT

FreedomPop unable to obtain rma for a 30 day money back guarantee

Ordered the phone was not working when received. It appears the service (Sprint) will not work here. Went through 2 different help tickets, the same every time, turn on, turn off, reprogram.

I have now placed 4 different tickets for an RMA number and am blown off each time.

I want this phone gone and my money refunded [protected]

Ready to contact a lawyer now

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rockwell2000
, US
Mar 08, 2018 4:40 am EST

I am having problems trying to cancel my account withing the 30 days guarantee and also about usage for the first device.
I have notified my bank also trying to get my money back since I am not getting any type of response or satisfaction from this company.

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D
5:33 pm EDT

FreedomPop phone service sim card never arrives

When your SIM card never arrived after 15 days, I called customer service and the rep says we don't have customer service over the phone, just go online and fill out your issue on the internet. What a major joke that was !

I called back and another lady at sales said we only do Sales here so please call your credit card company to get your refund for a SIM card that never arrived, because our company told us not to refund potential customers...

Run away from this so called Company. Please run run run away and get your money back before the government shuts them down for criminal activity.

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4:24 pm EST
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FreedomPop - unauthorized, fraudulent charges to my credit card. service that simply does not work.

This horrid company sold me a "refurbished" iphone with a 30 day money back guarantee, and battery was 79% depleted. Within 2 days I complained and requested a refund. They assured me that a good-working replacement iphone with a good battery would be shipped. The replacement was worse than the original. After many, many emails I finally received an email...

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E
7:03 am EST

FreedomPop no help

I called FreedomPop customer service because I needed their help and assistance. When I called their rep said they everybody was busy at the moment and asked me to call back later. When I called again they gave me another phone number and said I need to call and someone will assist me. Ok, I did as they said and called the give number but no one picked up. I called their support again and told them that my patience comes to an end but they said there was nothing they could do right now because all supports were busy. With what? These people are absolutely useless! If you need any help you will not get it from FreedomPop!

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5:15 am EST

FreedomPop this is clearly a scam!

FreedomPop is the worst service ever. Recently I received a message saying that I was in a roaming area and need to buy a PIN number! What a joke? What roaming area? When I contacted customer service I was told that was a mistake and they fixed everything. Then the Internet stopped working! Have been calling for over 2 weeks trying to get a customer service representative and have been on hold for over an hour and still nothing! And now they are charging me for the Internet that is not even working! This is clearly some type of major scam! Freedompop is absolutely terrible!

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FreedomPop
FreedomPop
, US
Mar 02, 2016 5:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Tobi, this could not have been a message from FreedomPop as we do not sell nor require PIN numbers for roaming. Additionally, roaming is not a supported feature at this time. Please reach us at community@freedompop.com with more details so we can make sure your account is in good standing.

M
M
Mikki S.
, US
Mar 02, 2016 11:25 am EST

You should contact FreedomPop's online support team at forums.freedompop.com or twitter at @freedompophelp, very responsive!

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R
11:57 am EST

FreedomPop hotspot device model 500

I ordered a Freedom Pop hot spot device to obtain internet access and I was never able to obtain adequate connection. I paid $150 for a deposit against access time, but was promised I could return the product at any time for a full refund. When I called requesting a return merchandise authorization, I was told I could not return the device because there was a 30 day return policy. There was no mention of a 30 day return policy in my original agreement. If you decide to do business with Freedom Pop you need to insist on a complete copy of their return policy.

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R
3:32 am EST

FreedomPop after you purchase, the seller continues to take money

Don’t buy from www.Freedompop.com! I have placed my order, which cost $37.99 and $125.99. But the main problem is that the seller continued to take different sums from my account after that. I checked my account every day and found new charges. It is inappropriate. I don’t know how to stop these charges. I tried to contact the seller, but his mail box was full all the time.

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8:50 am EDT

FreedomPop company fooled me and stole my money

I ordered Samsung Galaxy phone from the website www.freedompop.com. The rep promised me free Internet and good camera, but after they received my money, these jerks simply stopped to communicate with me. WTF? I want my money back, but I had no idea how to return them. Please, help me to get money back. Total scam, so don’t buy from them and post comments about your experience with this company.

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10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreedomPop fraudulent billing practices,$66 worthless hardware

I wish to resubmit my complaint against freedompop for the edification of your viewers (edited for missing phone #'s, addresses, attachments)
Dear complaintsboard,

— — latest 2014 ad/billing scams of 'avant-garde' reseller of sprint 3g/4g network — — — wireless services in conjunction w/ mobile hotspot sales — — —

I purchased one of their freedompop overdrive pro 3g/4g mobile hotspots in sept. of last year ($66), & was using it successfully until this june when they told me they no longer acced debit cards (?) that leaves me w/ a $66 piece of worthless hardware that I can no longer use! not only that, on june 4th & thereafter, they made four fraudulent debits on my credit card, even after they told me they wouldn't accept it!
this sounds like a roundabout way to make profits (by cancelling a monthly revenue stream by knocking the knees right out from under the customer!) but I am not a ceo of an unscrupulous company, so I wouldn't know?
can I request an investigation/inquiry/ referral/ post on your blog? regarding this matter (fraudulent business practices), as I contacted them, but they do not wish to pursue my complaint aggressively, much less refund the money they stole from me ($66 for hardware proven worthless, plus four fraudulent debits on my credit card, see attachment, $10, $10, $3.99, $16.97!)
although I do not think I am entitled to judicial preference (refer for criminal prosecution), in order to be considered a felony in california, I believe the embezzlement has to be over $950 (?). I wish to resolve this matter in a timely manner, as opposed to not receiving any response whatsover?, & if I do not receive a refund, then to warn off potential customers not to patronize, use, or purchase any of their scam merchandise/services!
they brag about being in the forefront of 'bringing internet to the masses', consumer activism, & providing 'low cost' wireless data pricing in the industry... it's basically an advertising ploy to lure unwary customers hook, line & sinker into their website.

regards,

Jeffrey wang, complainant
San francisco, 2014
Eml: [protected]@hotmail. cm

— — the legal costs for accepting this case will exceed the amt.in dispute! — —

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J
2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreedomPop scam merchant fleeces unsuspecting customer through creative billing options

dear sirs,
re: addendum to my complaint against this scam artist mobile hotspot company

I will try to locate their actual address (somewhere in southern california?) to furnish you along w/ any other pertinent contact information (emls/ph #'s/ website addresses/etc). Also, I would like to point out an interesting advertising ploy that I thought was very effective! (In fact, I bought it hook, line & sinker!- I shelled out $66 to buy one of their worthless devices!). I am not saying the device didn't work, I am simply stating that they turned around mid-stream & told me they no longer accept debit cards, leaving the customer high & dry, w/ a device he no longer can use? (paperweight?)

IN their advertising sales promotional materials (website?), they tout community activism & to "bring internet to the masses"? What a crock! it's all designed to lure the unsuspecting customer to buy their hotspot devices, only to stab them in the back months later, saying they no longer accept debit cards (no personal chks, or bank ATM cds. either!)... THis is all a bunch of malarkey designed to lure victims into their showroom to buy their products/services! IT'S A SCAM!

In lieu of the above statements I am submitting this complaint to request information on how to resolve this nightmare.in lieu of the fact that I am not planning on contact my congressman (I usually use Dianne Feinstein, I have gotten some good results from her in the past), I am contacting the FCC (I believe this may fall under their jurisdiction?);the FTC; Michael finney (& on your side), the BBB of san diego, ca; www.PeopleClaim.com; & any other agency that you could recommend to me, as I reallly want to nail these guys into the wall? (this gang of thieves would make BlackBeard's crew look like a girl scout sailing regatta), thanks, jeff ([protected]@Hotmail.com)... ph#: [protected]

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J
2:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreedomPop deceptive business practices

I wish to inquire the correct address to send my complaint( one of several in the next 3-6 mos), regarding the billing practices of FreedomPop.com, a website which allegedly sells mobile hot spots( hardware costs $66 + associate data plans of your choice). I purchased their 3G/4G mobile hot spot & data plan(about $28/mo. I believe) last sept, 2013, & was going along pretty well( used my prepaid debit RUSH visa card to fund my payments). Then, this Month, they told me they no longer accept debit cards( only legitimate credit cards, vis a vis, VISA, MC, AMEX, DISCOVER, etc). Also, no bank ATM debit cards either. SInce I now cannot use the hot spot, it is a worthless piece of junk, & they wouldn't refund the purchase price!( they said they would send a small $20 consolation fee upon return of the mobile hot spot?). Not only that, I found out they actually the nerve to make 3 fraudulent debits on the card, after they told me they no longer accept it!
Although, I don't think this is necessarily criminal or illegal, it certainly smacks of defrauding the unsuspecting customer, because they don't issue a disclaimer on their website, that before you purchase the device, they do not accept debit cards?! SInce I do not hold out much hope of a response from this sleazy hot spot merchant, much less a refund($66+ $3.99+ $10+$10 ), & they certainly are too slippery for criminal prosecution, do you know how I can publicize this high tech scam, to warn potential customers of the fraudulent business practices of this company? thanks, jeff ([protected]@Hotmail.com) cell#: [protected]

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Lee Lowe
, US
Feb 15, 2016 3:31 pm EST

contact your local attorney general's office and file a complaint. Also go to /link removed/ and give the info. Please do both asap to stop these people from gaining due to stealing from people looking for a good company to deal with.
925 complaints closed with BBB in last 3 years | 438 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 84
Billing / Collection Issues 261
Delivery Issues 53
Guarantee / Warranty Issues 13
Problems with Product / Service 514
Total Closed Complaints 925
- See more at: http://www.bbb.org/losangelessiliconvalley/business-reviews/internet-services/freedompop-in-los-angeles-ca-100115567#sthash.s6Cbtjny.dpuf

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4:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FreedomPop - refund

I paid a $53.99 "refundable" deposit on a device to connect to the Internet. The service was slow and customer service was horrible. I returned the device by mail. (The company advertises that the device can be returned within a year of receiving it for a refund of the deposit.) The company acknowledges receipt of the the device and now two member of...

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