The complaint has been investigated and
resolved to the customer's satisfactionResolved Frank Dimeo Photography — Unprofessional behavior, sub-standard service if you raise concerns
resolved to the customer's satisfaction
Frank is the absolute worst and I kick myself every day for using him. He comes to your house and shows you a bunch of magazine-quality shots on his fancy Mac laptop, all the while acting cool and soaking in the "oohhs and ahhhs" these 50 shots are sure to produce. He then produces a contract that seems "ok" on the surface but I'll break it down for you here. Learn from my mistakes, because if I had come across this review in my search, I would've saved myself over $6k and my family a lot of tears. The exact problems I ran into him were written in some fancy legal language on the contract, thereby protecting him.
- He's not responsible if any important shots are not taken--->He never took a picture of my mother and I (the bride) or of my sister (maid of honor) and I. Nor are there ones of the 3 of us together. You tell me, what photographer calling himself a "professional wedding photographer" doesn't get these photos? Also, there is just 1 photo of us and my family together in a formal shot. Out of almost 1500.
- All images are the property of the studio--->None of his super fancy packages off the image files and unless you know to ask ahead of time, they won't even be mentioned. We didn't know to ask, unfortunately, and followed some ill-conceived advice of a recent bride who said, "They all do that nowadays since they're just files on the computer. They'll give you a disk with the images. What are they going to do with them anyway, they're taking up a lot of hard drive space!" NO...they DON'T all do it nowadays. In fact, Frank Dimeo would rather spend thousands of dollars on external hard drives to hold your images hostage than give them to you. That is, unless you write home out another check for a fat $1k. That's on top of the minimum $5k you'll be spending anyway.
-If you read other photographer contracts and websites and then read Frank's contract, you'll notice that any explicit time frame is missing. That's because he doesn't want to be held accountable for the length of time it takes him to get you the images. TO VIEW ON PICTAGE. Remember, you can only look, but can't touch at this point without paying more. It took him over 7 months to get us ours and when I asked I got one one song and dance after another. First it was his Pacemaker was misfiring and he had to have surgery to fix, then he had pneumonia. All the while shooting other weddings and raking in thousands of dollars more, of course.
- When you contact him to ask about the whereabouts of the products you paid a lot of money for you get a complete attitude and then you start to worry that you pissed him off and he's being spiteful because...
- His actual work is marginal at best. Sure you puts you up on his blog and you feel like a star because there are these 10-14 AMAZING shots that blow not only your mind, but all of his potential client's minds. But once you see the other 1400 or so...the first thing that come to mind is, "I paid 2 months worth of paychecks for THIS?" Save for a handful of shots, all were any picture that your "typical" wedding photographer could have taken...for 1/3 of the price. A recent bride who saw my photos (without hearing my story) asked me if I went the route of "getting a junior college photography student like some people do these days to cut costs." That is no lie. Of course she felt terrible when I burst into tears after the fact.
- He actually had the gaul to question my decision and to make me feel bad for "only" giving the vendors the $60 chicken meal instead of the $100 filet meal. In fact, this was in the same breath that he told me he's bringing along an assistant that needed to be fed as well...2 days before the event.
- In every single conversation and email exchange you will have with Frank, you will always get at least 1 mention of how swamped he is and how backed up. But in the almost 4 years since I first made contact with him, he's never brought on help. His reasoning is "because I want nothing but the best for my brides and noone is good enough." The other day he told me how he was booked solid for the next 7 weekends. You do the math: 7 weddings at an average of $6k PER wedding? That's $42k in less than 2 months! You mean to tell me he can't find a suitable helper when he's able to pay a pretty decent wage base just on his earnings in 2 months? It's greed. Pure and simple greed.