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car rental
Complete scam. They charge deposit at all rentals and do not return the amount to the clients, with no reasonable explanation. The same happened to me and I've found a thousand complaints about them in all websites: facebook, google, trip advisor. It is a shame the Italian authorities allow scam companies like this to operate.
There should be laws to prevent this people from fooling people everyday.
car rental - no full refund.
Hello,
I have rented a car in Italy from Frank Auto Noleggio, car plates number FH028RX for 7 days BETWEEN 13/04/2017 AND 21/04/2017
I paid 600 euro deposit. They refund me only 549 euro (saying 1 euro is for the transaction witch I found it stupid). They have told me the 50 euro will be refund after 6 month if no fined road violation. Is been more the 6 months and they confirmed me I have no fine road violation. I have called them many times and every time they found excuse that my bank account is not valid witch again I found it very stupid because I have No Issues with my account (Bank of Cyprus/ Cyprus)
The company I rented from is Frank Auto Noleggio
Email address: [protected]@autonoleggiofranksrl.it
Tel/Fax:(+39) 06.[protected]
Thank you,
Christian.
failure to provide refund
I am writing to you as on the 13th of April 2017 I hired a Nissan Micra of registration FF086WA. This was contracted to be on hire until the 19th of April. I paid €595 for the cost of hire and €250 as a deposit. This sum also included a "full insurance" policy for the duration of the hire.
On Saturday the 15th of April this vehicle suffered a mechanical fault which meant it was no longer suitable for use.
My wife and I were left without a vehicle or means of transport in San Donato in Poggio, Tuscany, Italy until the 18th of April when we hired a Vespa for a sum of €105.
It is an unfortunate event which has left us both very disappointed as we had planned this holiday for quite some time and paid a substantial amount of money for the service. I have sent numerous emails and made numerous phone calls attempting to resolve this. On the 2nd of May I was informed that the €250 deposit would be refunded that day and I was requested to forward my BIC and IBAN details so that the rest of the refund could be issued. Neither of this has happened. In total, including the fuel I put into the car, I paid €905 for the rental of a vehicle which broke down after two days of driving. For one of the three days we had the car it remained parked at the wedding venue without being driven. It is a massive amount of money for my wife and I to be at a loss for. I hope that there might be something that can be done about this.
Is Frank Autonoleggio legit?
Frank Autonoleggio earns 91% level of Trustworthiness
Perfect Trust Endorsement: Frank Autonoleggio achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Frank Autonoleggio. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Autonoleggiofranksrl.it has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Autonoleggiofranksrl.it has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The Frank Autonoleggio website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
However ComplaintsBoard has detected that:
- The website belonging to Frank Autonoleggio has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Frank Autonoleggio. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Frank Autonoleggio complaint handling
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Frank Autonoleggio contacts
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Frank Autonoleggio phone numbers+39 06 48913412+39 06 48913412Click up if you have successfully reached Frank Autonoleggio by calling +39 06 48913412 phone number 0 0 users reported that they have successfully reached Frank Autonoleggio by calling +39 06 48913412 phone number Click up if you have UNsuccessfully reached Frank Autonoleggio by calling +39 06 48913412 phone number 0 0 users reported that they have UNsuccessfully reached Frank Autonoleggio by calling +39 06 48913412 phone number
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Frank Autonoleggio emailsinfo@autonoleggiofranksrl.it100%Confidence score: 100%Support
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Frank Autonoleggio addressVia Giovanni Giolitti, 34, Rome, 00185, Italy
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Frank Autonoleggio social media
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