SUBMIT A COMPLAINT

FragranceNet.com Customer Service

1
Complaints37
Pending1
Resolved0

FragranceNet.com Inc.

900 Grand Blvd
Deer Park
New York
United States - 11729

Customer Support Phone Numbers

+1 800 727 3867(United States) 1 1
+1 631 582 5204(International) 0 1
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

FragranceNet.com Complaints & Reviews

Fragrancenet.com / creed aventus dior sport dior cologne

Cy
Apr 09, 2019

Ordered creed aventus, Dior sport, and dior cologne all were testers 3.4 big bottles. I will never order here again not sure If its cause of the testers or what but all of these colognes only last 5 minutes then the smell totally disappears not even a skin scent. Hope this helps someone...

Fragrancenet.com / very rude lady...

Be
Jun 27, 2018

Well about 1/2 hour ago I called your office to inquire about a gift card from fragancenet.com. I called from an email I had gotten cause I have ordered from your company before. Which I was very happy with. Today a whole different story. The lady was extremely impatient with me cause she...

Fragrancenet.com / customer service

El
Feb 21, 2018

I plac3ed aan order just before the holidays, around black friday. I never recieved conformationnn of the order. It was paid via paypal and for some reason was not associated with my account, though I was logged in when I placed it. Unsure as to whether or not the order went through I...

Fragrancenet.com / 3/30/17 charge for perfume ordered

Ra
Apr 25, 2017

Sir: On 3/30/17 I indeed did order hugo boss mens clone from fragrances and requested that I be billed through amazon.com I was bill for this merchandise in the amount of $76.28. However, I never received the product. Amazon, because I did not order through them could not help me...

Fragrancenet.com / delivery

El
Dec 30, 2016

I placed an order on their website on 12/26/16 and paid for shipping method: premium ground u.S. Shipping (3-4 business days) I wrote and asked to confirm I would receive this order by 12/31/16, if I was not I wanted the order cancelled. I was continually given the run around all week and...

Fragrancenet / the worst company ever!

Ad
Jun 10, 2016

I have a huge online shopping experience and must say that fragrancenet is the worst company I have ever dealt with. I made my order and they charged me twice! Well, mistakes like that sometimes happen, so it was not a big deal and I thought that the situation will be immediately resolved. I...

Fragrancenet.com / liars!

Jo
Jan 11, 2016

I have not received the perfumes I ordered from this site. I can’t say anything bad about the products they are selling, because I did not receive anything. But that their customer service lied about the shipping date. I made an order few weeks ago and still nothing. A few days later, I recceived...

Fragrancenet.com / mens cologne

Ra
Oct 20, 2015

I returned a couple of colognes that I had purchased, I had them for approximately 1or 2 days? Now, they won't accept my c. C? Why do they say "100% guarantee return", if they won't stand by their own promise? My name is randy crowley, I have been a fragrancenet.com member for appoximately...

Fragrancenet.com / unsolicited magazine subscriptions

Re
Oct 01, 2015

I ordered some hair product about a month ago. Order was shipped on time, product is fine. However, a couple of weeks ago, I started receiving us weekly magazine, which I never subscribed to, nor would I ever care to subscribe to. Emailed to contact info inside the magazine, got on their...

Fragrancenet.com / unsolicited magazines

Re
Aug 20, 2015

Gave them an order a few months ago and then all of a sudden started receiving unsolicited magazines. Media company told me they wold notify publisher to stop sending, but shame on fragrance.net to send over that information anyway. They lost me as a customer.

Fragrancenet.com / fake tracking number and I didn't spoke with the seller

Ch
Aug 13, 2015

I bought fragrance from the company www.fragrancenet.com. I paid through paypal and got confirmation from them, but the seller after couple of days provided the tracking number. Finally, I decided to check where my order was, but the tracking number showed nothing. I contacted the customer...

Fragrancenet.com / they canceled my order..!!

Aa
May 27, 2015

This is the first time I ordered from fragrancenet and frankly speaking it was the worst customer services i've ever seen. I ordered perfumes with the total of 555$ and after 3 days they canceled my order..!! Because they don't ship to sa. I don't believe them because I say people from my...

Fragrancenet / they charged me already vat, but I must pay it again

Ma
Feb 17, 2015

I ordered a perfume at fragrancenet, 6 february 2015. They charged me vat 21% of perfume cost and shipping costs together. I payd my order with paypal. My perfume is since 5 days at the customs clearance And the bad mews is that I must pay 21% of the price of perfume plus shipping cost...

Fragrancenet.com / avoid this one at all costs

Ol
Feb 06, 2013

Whilst the price I paid for some perfume for my wife was the best I could find (despite vat and shipping costs from the usa), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container. And then, on checking the receipt in more depth, noticed that...

Fragrance.net / selling personal information

Bl
Mar 19, 2012

I have been a years-long regular customer of fragrance.net and never had a complaint. A few months ago I started receiving magazines in the mail that I had never ordered and didn't want in my house. I would call the magazine and ask how it was that they were sending me issues. They would...

Fragrancenet / customer service

Pe
Feb 17, 2012

I ordered two perfumes on the 1st of february. Because I recently moved, I changed my address details in my order. Then I received an email asking to confirm the shipping address. I replied and confirmed the new address. Then I received another email asking to confirm the billing addre...

Fragrancenet.com / fragrancenet.com scam

Kx
Jan 10, 2012

I have ordered parfumes to ukraine and never received them. When I contacted support they said me to wait. I was waiting for more than a month and nothing. Then I contacted them again and they said that they will refund me parfumes, but not shipping. It's about ~$30. I tried to find that...

Fragrancenet.com / scam

Me
Sep 23, 2011

I recently purchased a bottle of coco by chanel and found out it to be fake. It didn't smell like the coco and the bottle and packaging was different. I did a side by side comparison with the real coco and this fake crap fragrancenet sent me and found that the fragrance smelled nothing...

Fragrancenet.com / no good

Ju
Sep 06, 2011

I ordered sonia rykiel, which I have used for years. The bottle they sent me stunk like grapefruits and I returned it for an exchange. They sent me back the same bottle!! It was sent back unsealed and thrown in a box! I couldn't believe it. The same bottle, and it stunk just the same. I...

Fragrancenet.com / they are totally unreliable and have awful customer service

Ma
Aug 01, 2011

This website is terrible! I placed an order for perfume and makeup three weeks ago and my package has yet to be shipped, I have made four phone calls because no information was given to me as to what was holding up my order. I was put on hold for ten-twenty minutes almost every time I...

Fragrancenet.com / I smell a rat - the full story!

Cu
Jul 28, 2011

I would be very wary of this company as I suspect all is not as it seems. I ordered some bath salts for my wife's birthday from this company. This particular bath salt was discontinued so I was excited to find someone who still had it in stock. I gave them a billing address for my credit...

Fragrancenet.com / missing in action

Kh
Jul 24, 2011

I am horribly disappointed with this company. I ordered one bottle of perfume and it took 12 days for my order to arrive, and when I opened it, it was the wrong product. I sent it back 2 days later, and asked for either the correct product or a refund. I sent it priority shipping so it...

Fragrancenet.com / terrible company

Ha
Jul 03, 2011

After 2 weeks found that products still were not shipped, so I cancelled the order. After receiving the refund I found 1 week later that my creditcard was charged again. Sent 5 emails with no response received so far. Spent another 4 calls waiting 45 minutes (international calls) but never...

Fragrance.net / poor service and profanity

Ma
May 06, 2011

Ordered online a mothers day gift on wednesday. Went through and received email from them confirming that. Got an email friday my order was not in stock. This is on a friday with little time to order from someone else! My account was debited and to further insult me, they said they would...

Fragrancenet.com / non delivery of product

Ge
Apr 29, 2011

I made my 2nd purchase (after receiving my first order in 2.5 weeks) choosing 2 bottles of men, s cologne $154.88 us on the 19th jan 2011, they have confirmed that they posted to australia on the 24th jan... The company promise 30day money back guarantee!! I have a collection of 12 email...

Fragrancenet / scam

Ia
Feb 17, 2011

Fragrancenet.com sent me a "free" gift from their associate business holsted jewelers. This consisted of a cheap ring that was suitable for my 12 yo daughter. After doing plenty of retail business with them for several years, I thought this sincere. I was wrong, this company has started...

Fragrancenet.com / selling fake perfumes

Mi

I would like to know if your company is selling real perfume from the actual companies that you represent?

Fragrance.net / the perfume was not real and there was no scent because it was just like water

Ve

I had purchased euphoria eau de parfum spray 3.4 oz for women and paid 46.14 dollars for an anniversary present. The perfume was not real and there was no scent because it was just like water... This company is a fraud and do not buy from it. I thought I was saving money but instead end up...

Fragrance Net / selling unauthorized products

Dr

I recently bought a re-fill of alien and it turned my skin a strange shade of pinkish - purple as well as the my carpet! Also, the scent was off - and only lasted about 15 minutes! I contacted theirry mugler and they informed me that frangrance.net was not authorized to sell thier products. Hmmmm. Wonder what that was was in that bottle?

Fragrance Net / I have ordered from them in the past, but I am afraid this my last order to them

Ab

On dec. 7, 2009, I ordered some tea rose perfume, which was to be shipped with in 4 to 7 business days! Today is dec. 22, 2009, so I contacted fragrance net. They said they could not verify my address [even though they've shipped to me before] without the customer service phone number from...

Fragrance Net / sell fake parfume

Nu

I was shocked by the cheap prices so I bought some perfume. Ive heard other complaints that they send impostor perfumes, but I *think* mine is real. However, some shoppers discount made a $12 charge to my phone, shortly after the purchase. If you get a charge under the phone number...

Fragrancenet.com / awful customer service

Vi

On dec. 7, 2009, I ordered some tea rose perfume, which was to be shipped with in 4 to 7 business days! Today is dec. 22, 2009, so I contacted fragrance net. They said they could not verify my address [even though they've shipped to me before] without the customer service phone number from...

Fragrancenet / produce never show up

Ba

Order make on 07/25/09, credit card charge on 07/27/09, since then then I contact them at the phone four times!!! And send them six emails! First they said the package was damage and I have to contact them to resend the package! How come they didn't reship the package??? I contact them by...

Fragrancenet.com / rip off

Ch

I purchased a bottle of burberry cologne for my spouse for christmas. It arrived on time, but it was a imposter. The product is a fake. Also, I noticed a charge for $12.00 from shopper's village on my credit card statement. I have been charged $12.00 since december 2008. When you put in...

Fragrancenet.com / fraud and scam

Fr

Had purchased angel and paid 100 Dollars for a mothers day present. The perfume was not real and had lost the Scent in 10 minutes... This company is a fraud and do not buy from it. They gave me such a hard time the customer service and not responding to any of my emails... I am so...

Fragrancenet.com / shady website

Ad

I was shocked by the cheap prices so I bought some perfume. Ive heard other complaints that they send impostor perfumes, but I *think* mine is real. However, some shoppers discount made a $12 charge to my phone, shortly after the purchase. If you get a charge under the phone number...

Fragrancenet.com / been charged, no product

Kg

We placed an order from england for a 50ml dolce vita. Paid through pay pal, they say we have paid, the bank says we have paid but frangrancenet.com say we haven't!!! Pay pal say they have the funds as far as they are concerned fragrancenet.co need to act. But they simply say they don't...