The complaint has been investigated and
resolved to the customer's satisfactionResolved Fox's Biscuits — Miss directed consignment
resolved to the customer's satisfaction
I ordered a 12 pack of Foxes Sports Biscuits on the 19th August 2009, for delivery on the 1st September 2009.
The complaint I have is that when the consignment was colleted from Foxes Biscuits, the consignment was correctly addressed to me on the Isle of Man,
Mr Harry Fay
37 Ballaterson fields
The problem was that when TNT placed their label on the consignment it covered the address, but left my name visible.
The delivery address on the label stated:
31 BALLATERSON FIELDS
ISLE OF MAN
The outcome of this error the consignment was delivered to 31 Ballaterson Field, several times without success, it was only after a number days that the consignment finally delivered to my address.
I cannot be sure how many days had passed by before I received the consignment, what I do know is that my wife signed for the consignment when was finally delivered.
I have kept the packaging, and the S/R Account No is [protected] and collected for delivery on the 1st September 2009.
What I would like to know, is why did this error occur, and can I be sure that it will not happen again in the future and is a situation such as this would there be any compensation?
Mr Harry B Fay