Fox Rent A Car
reviews and complaints

We decided to give a try for Fox rent a car because of the cost...Yet, should haven known - you get what you pay for.

So we made a reservation online with a pick up time. We got there about two hours before the scheduled pick up time and were told that since we are ahead of schedule we would get a different vehicle for, of course, a higher price. We suggested that we cancel the original one and make a new reservation, but of course, they said that wouldn't work. So we got this jeep that is much bigger than we needed, which is bad on gas mileage.

We returned the car as scheduled, and they came look at the fuel and everything, and told us to go to the front desk to check out. A gentleman said that since their system is down, he can't provide a receipt but the charge will be the same as when we reserved the car.

A week later, we got a letter in mail saying that our car was short of gas when we returned it, and they charged our credit card for $40. Now we know it is impossible as we filled the car right on the airport boulevard which is less than a mile from them. As I called to dispute, the manager told me to fax him the gas receipt that we filled it. Not sure what would do as the receipt wouldn't tell if we filled the car or not? I told him that I wouldn't do it as I just don't have the time.

I was reading the other comment about Fox trying to charge them for car damages three months after the rental...Their service is just not trustworthy. I wouldn't use them again.

I rented a car from May first to the 7th and from 8th to 12th respectively. I didn't know that I was not supposed to be charged for the concession fees for $16.00 for the first time until I had a second invoice. I was going to ask them before I took off from LAX International Airport for Michigan. But I was late for my flight. After I reached the destiny, I called the manager and told them about it. They said that they have to see my driver's license in person when they had known that I currently am not in California. They have the records for my rent. They knew that I would have been charged if I didn't have a California driver's license for the second time. But they refuse to correct the over charge.

My story is the same as others who have complained about Fox Rent A Car. Unless you take out their insurance, Fox will take advantage of you. Happened to me at LAX. I left their lot at night in a black car and didn't really inspect it, the guy at the exit gate did. By daylight I could see there were some minor scratches on it, but so what. I really didn't think twice, you see this stuff on many rental cars. With Fox, unless you personally inspect every tiny scratch on the car and mark it down, they will find something when you return it and try to charge you excessive repair costs. If they get your insurance to pay, they'll take the money and run, won't fix the scratches, and charge the next unsuspecting customer to pay for the same scratch all over again. Avoid this company at all costs. Their rates are so cheap because they make their money by scamming renters.

I rented a car at LAX and had the worst experience ever. Most concerning of all is that they mandate that you sign the damage form before inspecting the vehicle! You end up signing a blank form for them and they fill out any damages on the vehicle that they see fit, without your input! Also, they still believe that they can force you to obtain the liability insurance even though they have been sued by the state of California for such practices! I'll never go back to FOX.

We rented a car from Fox rent a car from the san diego aiport. As others have also told you have to wait for around 30-60 mins before you get their shuttle.

This shuttle took us to a creepy looking office. Tha parkign space where the cars were parked was dimmly lit. We had asked for a Mustang and as usual they did not have it and they offered us free upgrade. The frustrating part was that he did not have enough vehicles to choose from for an upgrade. We finally decided (due to lack of options) to rent a Prius (which actually is cheaper than a Prius in terms of its cost, I don't know how it qualifies as an upgrade, lol). We did not take their insurance as we had our own GEICKO.
Due to the lighting conditions and our impatience (we waited there for more than an hour just trying to get that car) we just had a cursory look at the physical condition of the car. After driving some distance we actually noticed that the car bumper was chipped of the paint on one side. We rented the car for 5 days and then returned back; we did not have any accident/incident. The rental guy inspected the car and checked it in.
After 3 months we got a call from the collection agency that we owe them approx $5500 for damages to the car. On investigation they said that
1. the rear seat belts were missing (we never used the back seat and as such never noticed whether it was there or not)
2. The car door is scratched and so they replaced both the doors.
3. Loss of income due to inability to rent the car during repairs & admin fees

FYI you can get a brand new Prius for approx $20,000. So we were charged with more than 1/4 price of the car for a damages which we don't know ever existed while we had the possession of the car and for the damages which were never found during their checkin inspection.

(FYI most car rental agreements have it that they can inspect the car post delivery at their time of convenience, but before renting to a new customer).

Now comes the even crazier part of it. When we contacted our insurance guys, they talked to us in a tone that implied that this is very normal practice most car rentals follow to make money and most of the legal clauses in the agreement put you in a position from where they are always right and we are always wrong.

Lessons Learnt:
1. Don't rent a car unless there is no other option
2. Rent it from an agency which cares more for its reputation
3. Irrespective of your insurance status, buy their insurance, and you might be saved of all the deductible and possible premium increase situations
4. Inspect the car thoroughly, take its pictures, and best thing I would suggest to everyone is to make your own template of car rental agreement with your clauses written and ask their guys to sign it (If we can get it it would be great)