Fortegra reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Fortegra
Welcome to our customer reviews and complaints page for Fortegra. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fortegra.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fortegra's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Fortegra, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Fortegra. Your feedback is an important part of our community and will help others make informed decisions.
Warranty service for furniture
Purchased an electric recliner on 12/16/2017 and also a service contract for 5 years of protection from date of purchase. Fortegra [protected]) is who was to service this contract. After 4 separate calls to them and being on hold for 30 minute to 1.5 hours on each call, I am now told they can't fulfill my contract due to the furniture business I bought...
Read full review of Fortegra and 1 commentAdjustable bed frame/mattress firm
I bought an adjustable bed frame at mattress firm november 2019 and their 10 year warranty. March 2022 the frame no longer worked, I replaced the batteries in the remote control but that didn't help. I called mattress firm at the location I bought it and they referred me to the extended service contractor "fortegra". I called them and they connected me to another company called palladio who said they would get back to me within 48 hours and they wanted a photo copy of my receipt and a picture of the bed, I provided this information... They never got back to me. I called fortegra again and they sent someone else out from a company called furniture solutions, he arrived 2/14/22 and determined the remote control didn't work and he would issue a report. I waited 1-2 weeks and called fortegra again and received no help. I called 3/2/22 they stated the claim had been approved on 2/23/22 and they will be replacing the whole base but it would take another 2 weeks for me to receive a voucher to bring to a mattress firm store for a replacement, they also gave me a phone number to call to check on the voucher, I called that number but got many prompts to enter my information including serial number and model number which I did not do since I have already done that. I called fortegra again 3/9/22 and again told them of this on going issue and they returned my call later stating they had called corporate headquarters and I will receive a voucher within 24-48 hours. As you can imagine I no longer have any faith in this company and predict I will continue to get the run around with their red tape
Desired outcome: i want a replacement base at no cost to me
Elevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!