Forever 21
reviews and complaints

I signed up with forever 21 May 23, 2019 with the email shariah.[protected]@gmail.com, and they sent me a code to use for a 10% discount, which expired in 7 days, the same night I signed up. I tried to use the code the day I got the email with the 10% discount code, but when I put in the code in said it was already expired. There's no reason it should already be expired when I just got the code!

my experience at forever 21 was traumatic and disturbing. i'm a 16 year old and i have always loved shopping at forever 21 but the fitting rooms had always made me uncomfortable due to how big the space was between the ground and the divider wall. one day i was trying on a one piece and when i bent down to pull my pants up there was someone videotaping me with their phone through that space. it was absolutely horrifying. i later found out it was a 31 year old man. i told my friend to get the manager and the police got him. cameras showed him walking into the fitting room right after me and when the woman who was working the fitting rooms talked to the police she told them that she had placed him three rooms away from me but he had ended up in the room next to me... sounds like she wasn't paying very close attention if he moved 3 rooms down and she didn't even notice. once i got dressed and came out of the fitting room i tried to speak to the manager and he wouldn't even look at me. after this experience i looked up "forever 21 fitting rooms" and hundreds of stories just like mine showed up. something needs to change and until it does i will NEVER shop at forever 21 again and if you do i don't recommend going in the fitting rooms.

This kind of retail company needs be put down!
Awful - Terrible customers service.

I returned a blouse that was badly fitting me and the color was all wrong, it was advertised as Yellow but was in fact mustard color.

Let me just said/add that over the past year I had purchased 35 items at Forever 21 and was lucky until now.

So I paid 13$ to send it back to them.
I received an e-mail 3 weeks later informing me that they would not refund it and that IN TOP OF IT, I need to pay them an extra 13$ for them to return the item that is not fitting to me!

Are you kidding me? Now they will keep both the item and the money? And in top of it they will sell it once again to someone new ?

Never will I order for them again!

I ordered the fringe open-knit top. When it arrived, it was very large. I cannot wear it. I have tried getting it corrected, but no help. I cannot possibly wear this item, as it is way too big. I've called, & tried emailing the company. These have not worked so far. It is terribly disappointing to choose an item & it be incorrect size. Then I cannot reach anyone for help.

I will never shop here again, online or in store. I used to live for Forever21 and now I have never been more disappointed by a store. I ordered a pair of shoes from their website in an 8.5 for a wedding that I am in. It took longer than expected to receive the shoes but I got them with enough time to make sure they would work. However, when I received the shoes the company sent me a 6.5. I double checked my order to make sure I ordered the right size and I did. I called the Customer Service number and this is when it all started. Not only did I wait a very long time but I had to call there 3 times because I was hung up on by members of the team twice when I asked to speak to a manager. On my 3rd call, I asked to speak directly to a manager after being on hold for 20-30 minutes I finally got through. Basically the supervisors message was that they can't do anything about it and that "I am out of luck". To remind you these are not just shoes for a night out, they are shoes that I am wearing to a wedding I am in. He said that all they can do was have me order another pair but he can't promise they will get there on time unless I upgrade the shipping and if they don't get there on time I can't return them because they are marked as final sale. I have never been more frustrated and disgruntled. I then asked what I do with the 6.5 because I obviously can't wear them and I was told I would receive a shipping label in the mail by early Monday morning. This morning rolls around and I use the online chat service, I was told that she couldn't help and that I had to fill out forms for this to be approved and then she closed the chat before I could reply. I am now out of shoes for the wedding and out of the money I paid for the current shoes. I will never shop here again and I will make sure this story is spread by any review possible and by word of mouth, I can guarantee that.

I have been going back and forth with customer service over the phone and through email and everyone keeps giving me the run around.

I have been trying to make a return but am unable too because with this new return link I cannot access my package through the website they provide. Everytime I enter in my Order Number which is [protected] and my billing zip code 90020 it says that it doesn't recoginze that info.

I've called and explained this situation and Ive emailed and explain this situation and the only thing they keep doing is resending me the link which is not helping me.

I've tried accessing the return link on my cell phone, on my laptop, on my computer at work and also through the Google Chrome they suggest and NONE OF IT WORKS.

I am trying to return items I purchased on October 9th and I have been unable to for weeks now and no one is providing me with what I need which is a RETURN SHIPPING LABEL.

I am so ready to cancel my credit card with Forever21 because this is just ridiculous. I've never experience such horrible customer support and no one being able to get to the bottom of an issue.

It seems like no one has any clue about this new return process and it's very inconvinent. I hope this reachings some one that can possibly help me because at this point no one has been able to and that's insane!

I'm trying to get a refund on a package I ordered but I don't seem to understand the menu options because the recorded voice message talks wierd. I just want my refund and I don't even know what to do once I call, I need help. I spent almost 50 dollars on this and I want my money back. I ordered this like 2 weeks ago and I can't get a hold of how to call or what to do when I'm on the line.

I placed an order on the 27th, unknowingly, it was canceled. Forever 21 can send out so many emails regarding sale but could not email me to notify me that my order has been canceled and why. I contacted customer service and received the most unreasonable offer after taking my discount given with the store credit card points and the order was cancelled. Why not reissue me my discount code from the date my order was cancelled and not wait until I have to call to say something about it. My issue was not resolved and I will no longer affiliate myself with this company, you do not take care of you VIP customers.

I payed for a black bodysuit and had it sent to the store. Picked it up and and opened it when I got home to find it was a pair of shoes. Called customer service and was told to send an email with a picture and order number. I did that and was told it would be processed and then refunded and since I needed it right away she said i could call on a weekday and have it ordered. Called on Monday and the guy refused to order and lies to me saying it automatically would when the wrong item request was processed. Every person I have talked to since then has told me something different some said I didn't have to return shoes and others said I had to and they would email return label which never happened. It got to the point that they started ignoring me emails and facebook messages. Extremely rude and unprofessional. I just want a refund for the item I was supposed to get..

9/29 I ordered to ship to a store in QuakerBridge Mall. I got an email 10/3 stating it had shipped and would be deliver 10/8 ( holiday) I called and the store told me it hadn't even shipped from what they could see. I called customer service 10/12 and they stated they do not have tracking when shipping to a store ? 10/15 wanted refund told3/5business days. Requested supervisor contact. Never called 10/19 asked to track refund and asked for another supervisor call said they emailed store - called store they have no email. Horrible customer service and I'm an taking legal action

The system was down at the store and the signs on the store said no return and no coupons but nothing about exchanging a size. I drove 30 minutes to the store and waited 20 minutes in line to get to the counter. When it's finally my turn, I'm immediately given attitude and the cashier was so rude before I even said I needed to exchange sizes. She told me she couldn't help me and didn't apologize and just walked away without saying anything. I didn't get her name but I am very upset and would like to know who that cashier was. She had glasses, long brown hair, bangs, and part of her hair was in a bun. Horrible service from her.

On Saturday 10/07/2017 around 8p.m. I was in the store looking at clothing on a table & there was a long bench that I was looking around and your employee scream at my niece to get off the bench she then continue to speak with curse words in front of my niece. She was wearing a maroon shirt & jeans tall women with yellow landyard. She didn't even give us a chance to look at clothing we had just walked in to the store Forever 21. I was trying to get her name but she did not give me her name she denied her identity. Then she proceed to tell me that we needed to move out of her way. She said we needed to leave the store because we had messed up the table & drop the clothes & we need to move now because she had to clean up the mess we supposebly made. Mind you my niece feet hurt really bad & she thought it was a bench she could sit on while I look at the clothing that I wanted to purchase for my niece. We were on a shopping spree for her birthday. We had berely walked in & she blamed us of something we didn't do at all. She could have allowed me to keep looking at clothing but we were not allowed. She could have gone to the other end of the table to pick up clothing but she stood next to me & was verbally harrasing me to move. My child & I stood back allowed her to clean and she angrily pulled the bench & hit me and my nine year old niece with the bench. She did not apologize at all to any of her actions. I honestly felt like she wanted to attack me she stood next to us the whole time being very rude. I had to explain to my nine year old niece that the young lady was very upset that she sat down on her bench. I told her just ignore her attitude the employee maybe she has had a rough day & is tired. Your employee heard what I was saying & got upset & laughed to where she kept disrespecting me and called me a" [censored]en [censored]" seriously not a good example at all. I was very upset at this point & she knew what she was doing wrong & she then walked away. I looked at her when walked away because I was afraid she would attack me from behind so I kept looking to what she was doing and what she wanted to do at this point. So I do not keep my eyes off of her and she is walking away she looks at me really ugly up & down. I'm not sure what else she wanted to do but she went & told another girl in the dressing room with a jean hat to come clean up the same table that she had already cleaned & we were trying to look at the clothes to buy but now the second girl was following us & looking at us ugly. I really felt very uncomfortable at this point. Yet trying to remain positive & continue my shopping with my niece & her mother that was a witness of your employees horrible customer service. We decided to walk away from table where we had our intrest in purchasing but now another employee was on guard might as well place a don't sit & don't touch anything sign. We were force to walk away else where in store & as we are walking around looking around & then second girl was telling the cashiers in the front about our situation and laughing. So at this point I continue to ignore & go downstairs to keep my shopping & we had no interested in the clothing downstairs so decided to go back up on escalator on second floor. Then the girl with the jean hat & white shirt, with blue jeans was going down the escalator she was following us keeping a close eye on as like if we were stealing. After this very horrible experience I didn't want to allow my special moment to be ruined by your horrible employees & horrible customer service. I continue to look at clothing but the same girl continued to harass us keeping a close eye on us as if we were thiefs or if we had done something to her, honestly felt discrimanated. My poor niece had to experience this horrible situation. Again like if it was us that did wrong from the very beginning. Never will we want to go back again to this type of store. Worst experience for my niece, her mother and myself. I will not reccommend to others & will not take my business to Forever 21 Galleria Houston very dissappointed. Worst experience for my niece a nine year old child to go thru for her birthday shopping spree.

I dont work for them, thank god..but my daughter does. I have seen managers yell insults across the store to cashiers. Now one of them literally shoved my daughter when she didnt feel she was ringing up a customer fast enough. She shoved her over and sai d "you can just leave". Forever 21 has long record of abusjve treatment to employees, i dont even know what to advise her on this one.

My son has been an employee of the company since June 2018. This is his very first job and he was really looking forward to this. Since week one he has had one issue after another. The first Saturday that he worked a manager got mad at him for following the directives of another manager on duty and sent him home. Since then it has been one thing after another. Where do I start? First, let me say that the managers refuse to give the employees their last names and I have no idea why this is.
Manager issue#1: Kierra, the manager over the scheduling, dislikes my son for some reason and refuses to give him adequate hours. He is working less than 15 hours a week when he is available to work 40 hours. She has outright told him that if she was head manager that she would have fired him already, so her solution is to keep him off the schedule. There have been times went he was scheduled to work, paid for an UBER to get to work, arrived on time, and was told that he was taken off of the schedule. Nope, they did not allow him to clock in either. There have been weeks where he has not been on the schedule at all, literally no hours for the week and one or two days for the following week. Still not totaling at least 20 hours on a pay check.
Manager issue #2: Eve, one of the shift managers. This woman constantly uses derogatory language when speaking with my son. She has also sends him home in the middle of a shift, with no true justification. Yesterday she outright told him that if he didn't like it that he should just quit. When the head manager came over to see what the problem was she changed her tune.
Manager issue #3: Cole (Nicole), a shift manager. Has sent him home in the middle of his shift for one reason or another.
There are other managers that he works with that never have a problem with him. They understand that when his area is clean that he goes and helps other coworkers clean their area, while keeping an eye on his. The head manager Tiffany has told him that when he works with her he does a good job so she does not see the problem with the forenamed managers . He has complained to her about his schedule and I believe that she has spoken to Kierra, however, nothing has happened as of yet. This is ridiculous. We have called corporate office and was referred to another number, but have not made contact with anyone that can help us out. I am ready to put my attorney in their lives. No employee should have to endure this type of treatment at a job. Because this is his first job he does not understand how to really handle this situation and he does not want to get fired. He informed me last night, after he was sent home by Eve AGAIN before his shift (5-close) ended, that they have never followed to procedure that was laid out for them at orientation. No warnings, discussions, write ups, or follow up discussions. They just send him home, cut his hours, and treat him like trash. This is not okay and the company will never get another dime of my money. Not even for a gift card.

Placed an online order on 9/2. Selected "ship to store." Today is 9/15 and the order hasn't arrived but the status has been shipped for two weeks. I did and online chat and they were less than helpful! They have no answers as to when/where. Clearly Forever 21, couldn't careless since my only option is a refund or wait longer! Oh, I also have to wait 5 days while they "follow up" on the order. I would cancel, but my 14 year old was really looking forward to it.. worst customer service!

I placed an order online with Forever21 and paid to expedite the shipping... FedEx said the shipments arrived but I did not receive it and now just wait 2-3weeks to receive a "ruling" on what to do next. I'm out of the country starting next week and rush ordered this to wear to a wedding and now will not have the items in time nor will this be resolved before I leave the country!

Order #: [protected]
Customer name: [removed]
Date of Incident: Tuesday, August 28, 2018
Courier: FedEx
Address: [removed]
Time of Delivery on statement: 11:25 am
Option to add preference/additional notes to delivery: N/A was not available on online shopping order or tracking information

Package was delivered at 11:25 am and left at the front door (no option was given on the online order to otherwise request differently) and was stolen in-between the time when customer went to retrieve package at 12:30 pm - no one was at the residential address to receive package.

I am a true Forever 21 shopper and have always loved shopping in the Peachtree Mall location, that is up until a couple of months ago. I go in now and the store is a mess, racks everywhere, trash on the floor, even the associates look sloppy. I shopped one day last week where the store was actually clean for the first time. I went back in this Saturday and there was only 2 associates in the store, no one to help in the fitting room and again the store was a mess, one cashier and one manager ! I do not know what has happened in that store but I do not like shopping in here anymore, you need to re-train your staff on customer service to include your management . Had some questions about a dress I was trying to buy but the store manager was too busy watching a video on his phone to help me and the associates we just laughing about it. I will not be back in here shopping until this store gets back where the store was, clean and customer service friendly.

I bought a dress from Forever 21 a while ago only to put it on before an event and realize you can see my Whitley back side. Cheeks and all. I know it has been more than 30 days and you guys have a pretty rigid return policy but it really bothers me that I spent $30 on this dress and can't wear it. It's brand new with tags. Can you guys help me replace the dress or refund my $30?