Forever 21
reviews and complaints

Reached out to Forever 21 customer service at [protected] requesting assistance for an order I was charged for. The representative refused to assist me and asked for me to call Amazon pay, but the order reflects as Forever 21 on my bank statement. I requested at 5 different points to please escalate me to a manager and she said no and hung up on me. Absolutely UNACCEPTABLE customer service from a corporate company for a representative to hang up on a customer.

I placed an order to be delivered to Egypt, order is for 240$ and prepaid extra 200$ for customs, duties and taxes (in Egypt); which is one of 2 options on F21 site during checking out for Egypt, option one; to prepay approximate customs and taxes, option 2; to pay upon order delivery, I usually use the prepay option and this is my 5th order in the same way.
My order number GE944631785US - [protected], was never shipped, I called several times and have been trying to reach any of the supervisors, F21 never answers mails, never call back as committed, and finally after 30 calls, customer service team informed me that I will be refunded for the amount of the items purchased, but not for the prepaid customs and taxes which is an additional 200$, unfortunately and no matter of the number of calls and mails I have tried, I have not received the initial purchase amount neither the additional customs and taxes amount, and no one from customer support team is able to help or to give me an answer.

I still have not received a w 2 i would like to know why I'm having issues receiving my tax documents

I called the customer service number to explain to them that I only received a bottom to a set (Item #[protected]) "ribbed cropped cami & ankle pants set. When I asked them to send me the top they said that is not an option. I then asked them to send me a prepaid return label so that I can return the bottom and for them to send over another set. They advised me that they could not do that either.. They advised me that I would have to reorder everything again and I would not get refunded until they received the pants. I told them I needed the gift by Christmas they said because of the way I placed my order hopefully it would get there. I asked them if it was possible for them to change the option of delivery they advised me I would have to pay extra.. Anytime I asked anything it was a problem and even though it was forever21 fault I was the one getting inconvenienced for it. I got hung up twice during all this the third time I called I asked for a manager and that was a fight to even get one and once again hung up on. I ended up calling the local store who took care of everything and mind you I did ask customer service if this was possible to go to the store and return and they told me NO...

I shipped back some items I bought online with a forever21 shipping label that I was charged extra for and printed off their website in mid April. About a month later I still didn't get any email from forever21 about my refund, I tracked my package with the tracking number I was given and noticed that the package in transit has not been updated since 3 days after I dropped it off at FedEx. I called FedEx only to be told that it was lost in transit and that I should call forever21 for them to file a claim about it. I did this, and then about a week later I got an email from F21 saying that the package has been received and the refund will be processed. Then I receive an incomplete refund after they so called processed my return. When I called them back, they told me that an item was shipped back after the return window, which didn't make sense because they were all in one order and were also shipped back in one package. I told them this and they did their inquiry and a week later refunded that particular item they mentioned. I called them again and told them that I was still missing the refunds on 4 items that I haven't received after I went over the returned items with one of their agents. The agent I spoke with told me he will send an email to the warehouse so they can inquire and process my refund. After a week and I haven't heard back from the, I called again and the agent I spoke with this time told me the same thing that she will send an email to the warehouse. But I still didn't hear back from them a week later. Forever21 kept doing this to me and pulling me on an endless string with no means to resolve this issue. Then the 13th time I called F21, (and mind you this is during the covid-19 period where one has a waiting time of over an hour each time you call them) the forever21 agent I spoke with this time had the guts to yell at me because she kept telling me that if the warehouse doesn't process my refund or reply their emails then I should forget my refund when I asked her of an effective means to get my refund since the warehouse was not replying to them and it didn't seem like they ever would. The female agent even went ahead to tell me that there was nothing else she or any other forever21 agent including her supervisor can do to resolve this issue, and that the only option was to keep waiting on the warehouse till thy kingdom come. Isn't customer service supposed to have a better solution to this kind of situations? I mean they are called "customer service" for a reason. If they cannot resolve this issue then who can? This has been going on for 4 months now, and if you take into account the 13 times I have called forever21 and had to endure their waiting time of about an hour for each of the 13 times I have called, it is really really frustrating. I just want my full refund on the items I returned, is that too much to ask for? If I shipped back all items in one package and they received the items separately that probably meant that something went wrong during the time it was in transit and the shipping company probably had to repackage it or something, and now some items are missing from what they received.

The last 2 times I've returned items via mail to Forever21, the package never begins "tracking" and therefore never actually makes it back to the Forever21 facility and I never receive my money back. Is there some sort of scam they are running so that people think they are returning stuff but never get their money back? I physically watched the package get scanned by the FedEx worker the first time and the second time it was through USPS. I keep checking the "track return" option and there are no updates provided.

I purchased an item from forever 21 India website. It didn't fit me. So I created a return request the very next moment I received it. So there is a pickup facility provided by forever 21 in which the item will be picked up from our place by the courier agency. I opted that option instead of self sending option. This request was created on 19th October and it was supposed to be picked up on 20th October. But no one has come till now. I called Forever 21 India customer care 5 times. Each time I get a reply "it will be picked up in 2 days." Which never happens.
Where can I raise a complaint against this?
Last time I called them and told them that I'm gonna complaint, they told me to go ahead. What an arrogance and unprofessionalism.
This is my order no. F2155625

I placed an order (#[protected]) and when I received the item it had to dark spots. The spots looked like make-up so I ran it under water to try and remove them, but they would not come out. I foolishly told operator that I ran item under water and was then told "too bad for you, i can't help you because you ran item under water." WHAT? Missing the POINT! You sent defective merchandise to me and you waste my time refusing to send me a non-damaged item. No wonder you are going out of business. I have been a great customer at your stores and via mail orders for 25 years and I will never, ever shop there or visit your website again. No wonder you are in bankruptcy. Shame on you.

I was waiting in line waiting to pay when the cashier yelled out to the lady behind me that she had to pay the the item her daughter had in her hand. Then she yelled at the girl "no! No! Dont put it back, you ran it through your hair, ma'am you have to pay for it now". I'm not sure the girl understood what was going on, but as any child would have been, she was startled and began crying nervously.
I asked the lady why she had to pay for the item. She got snotty with me and said it was store policy. I asked for further explanation and justified that if I tried on pants and returned clothes I'd worn with no underwear on that would be way more unhygienic and they would still let people try on clothes, and return them. Yet she felt the need to publicly humiliate a paying customer and her child. She asked me to wait... for a long time and never answered my questions nor did she apologize to the lady behind for her horrible tact. I dont know her name, but the employee is easily identifiable, shes has no front teeth and a bad attitude.

I made an online purchase 2 weeks ago, and customer service refuses to give me any answers. I was supposed to receive my package in 3 days, which is the shipping i paid for. Their email customer contact said they canceled my order, while the twitter page says it's been shipped, but they can't provide a tracking number. Now they're not replying at all. Seems like they've stolen my money. I'm absolutely shocked at such horrible service! No wonder their company is going bankrupt. They need to steal as much as they can. I demand to get my refund!

Don't buy at forever 21! Buy at your own risk! I shop all the time on Forever21. They even said I'm a VIP member which I didn't know until I called them for this issue. I ordered online. They sent me the WRONG ITEMS! First of all my order is for 6 items they only sent me 4! Out of the 4, only 2 are only correct. They are giving me a run around! First I sent the wrong items back to them. I tracked it and they said I'll get an email. I saw they received it and yet NO EMAIL. I called again and now they are saying to fill up an affidavit and email. Did that! Now forever21 is singing a different tune! That I have to confirm how I received my package. This company DOESNT WANT to return your money! Especially now they are going bankrupt! Will be reporting on them to BBB!

I returned the product I bought as the fitting was not good. And since 45 days they are not able to return my money which is only 2075 Rs . First they told that my ifsc code of bank was wrong then I mailed them the snapshot of the 1st page of my passbook as demanded by them for which I received the confirmation on 1 st August through mail. And now it's 27 th August and till now I have not received the refund. Since 22nd August I am constantly calling the customer service and they are telling that your payment is done which is not reflected in my account. So I told them to give me the UTR no which till date they are not able to provide me.

Please save yourself some frustration and avoid ordering from Forever21. First, the shipping is terribly slow. I ordered items on August 3rd and they still have not arrived. It was stuck at "in transit" status for over a week. Second, customer service is rude. One nasty young lady hung up on me while I was asking about my order. Then, she had the audacity to hang up again when I called back. Look folks, spend your money in stores that value customers enough to hire competent and professional customer service staff. In closing, Forever21 should train customer service agents on how to provide courteous support (or fire them) and this company should invest in empowering customer service agents to offer customers some sort of good will gesture when orders do not arrive within two weeks.

I Received My items That I Purchased And I Noticed There Was A Atkins Bar In There Now I Did Not Take It Offensive Until I Noticed Only Other Plus Sized Girls Like Myself Received Them. What Are You Guys Trying To Say? I Feel This Was Inappropriate And It Makes Me Not Want To Shop With You Guys Like I Love You All. Your Company Have My Size And Have Great Prices I Hope You Guys Don't Feel No Type Of Way About Plus Sized Women. I'm Considering Speaking With A Lawyer.

I am very furious with the conversation that has taken place between myself and a customer care representative . I believe she works in the department that works with payments . She gave her name as Jody, but refused her last name or any other information for that matter that would better help identify herself . I was very insulted by her choice of words . Everyday I receive a phone call from a blocked number which is a representative from Commenity Bank for My Forever 21 account . At this point I feel like I am being harassed and it is unacceptable . I tell the representative kindly everytime that reach out to me when is a accurate date for me to make a payment . The choice of words that Jody utilized were very unnecessary and I don't appreciate it . This unprofessionalism is not acceptable to any client for that matter.

Hi,
I am an employee in F21 Katy Mills, Houston, TX and i want to lodge a complaint regarding salary. Please provide me HR email address.

I am employed since May 19 2019 at forever21 katy mills store.
My first pay cheque was due on June 7 but i never got my first pay cheque, the reason i was given that i am not in their system so they are enable to give me salary.
They told me to wait and I can take salary On June 12 but i didn't got it today either.
It looks like i will never get my first salary because of some unknown reasons.
I have worked hard to earn this and it is painful not to get paid off for your hard work. This is really disappointing and discouraging. I never expected this from forever21 as employer.
I want to escalate this if you can help.
Thanks

Maryam Jamal
Store Associate
Katy Mills Store, Houston TX.

Hello,
I ordered four items from Forever 21 online to be sent to the Forever 21 store in South Coast Plaza along Bristol here in Costa Mesa, CA on May 10, 2019. I am an avid buyer from F21 and always receive my orders on time. But it is now May 31 and its getting ridiculous. Ive talked to at least 5 customer service representatives and they all tell me to just wait but enough is enough. Something should be done about this and nothing is. This is my order number [protected].

I'd love to buy more but this is killing my trust and desire for your products.

I'd love for my items to be sent to me right away or at least be compensated for this inconvenience. I bought these products for special occasions and it was missed.