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Forest River Customer Service Phone, Email, Contacts

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1.2 272 Reviews

Forest River Complaints Summary

13 Resolved
258 Unresolved
Our verdict: If considering services from Forest River with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Forest River reviews & complaints 272

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10:21 am EST

Forest River 2017 cardinal

I purchased this About 4 months ago . Been talking to Chris the warranty supervisor who lied and said they would stand beside it . I am filing a law suit today if any other consumers have been ripped off by Forrest River contact me and we can do a class action against them. Here is my email [protected]@me.com. Here is all the list: 1)The bed dug into the carpet and breaking the bed frame, tearing the carpet, cracking the dresser. 2)While driving down the road the window blew-out in the bedroom leaving a gaping hole. 3)The hot water heater only worked on electric mode. 3) heater doesn't come on more than half the time 4)One of the lights in the kitchen came unbolted and broke 5)Water leaks in both baths behind both commodes 6) shower door gaps are facing the shower head pouring water on the floor 7) Oven door will not stay on

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Update by LaDonna Aubrey
Mar 09, 2018 10:27 am EST

Talked to United Rv where I purchased it and was told that I was responsible for the repairs when they haven’t even looked . Forest River is the worst company you can buy from . I am telling you DO NOT BUY FROM THEM . This stuff was put in backwards . This is the worst Rv I have ever had . It looks like it is 10 years old and I have had it 4 months

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10:17 pm EST
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Forest River Sanibel model 3551 5th wheel

Like others this was my first purchase of a 5th wheel. It was purchased new, 2016. I signed the paperwork Feb 28 and did not get the unit until April 1st. There were a few things that we supposed to be fixed before delivery and they never were. I have countless emails and promises that have lead to nothing. Unfortunately, I live in this unit and have spent the winter without heat. I have made countless phone calls and sent numerous emails, but no response from anyone.
Maybe this posting will get someone to actually contact me and help me get the major issues fixed.
If anyone has any ideas who I could contact for real help, please drop a line to [protected]@verizon.net

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6:37 am EST

Forest River 2018 forest river forester 2291s

My wife and purchased this coach this past October 2017. We love the layout/floorplan and, but I am quite disappointed in the quality of it as we have already experienced water leaks in the rear bedroom window (which caused staining of our mattress and patchwork to the rear window using silicone), the shade is extremely "fussy" to keep down in the dining area, the interior wood veneer is already starting to peel away, our water pump makes a moaning noise every time we use it (It sounds as though it is dying a slow and painful death already) and many other quality issues that could have been mitigated had Forest River done a more thorough job in their quality department. I have taken it back to the dealer for them to review, but I fear that when I take it to them that it would take them months just to solve an issue that would only take me hours to resolve. Could I simply be shipped the parts and replace myself? Please advise.

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Update by Forest Man
Mar 05, 2018 6:39 am EST

Please advise how issues may be fixed, while minimizing the time spent at dealership.

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Mimi mtjk
, US
Apr 12, 2018 11:26 am EDT

We have just bought a 2018 sandpiper 5th wheel...5th day in...Door lock came out with the key...Same night...Gray water holding tank fell from underbelly ripping everything out. They have to fix it because its under warranty but they are refusing to cover my hotel expenses which are now at $2, 000...Customer service is a joke...Quality is poor...Please review and research forest river before you buy anything from them. Apparently they do not have a quality control team...This one is gone as soon as possible.

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3:35 pm EST

Forest River 2017 wildwood trailer

We purchased the trailer in alabama. When the company delivered it the jack broke when taking it off the hitch. It fell back onto the men's truck hitch. The next day they brought another jack for the trailer. This jack did not meet requirements for the weight of the trailer. We had the trailer professionally moved to indiana. Again when jacking up trailer off truck it broke. I contacted forest river in elkhart indiana. They requested a picture is the jack, which I did send. (see pictures). I have called several time, leaving a voicemail. I asked for a jack that would be for the weight load of my trailer. We also have had faucet in kitchen fall off into the sink. Slides on drawers were not screwed in, allowing drawers to fall out of dresser. If this company would replace the jack I would be satisfied.

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1:45 pm EST
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Forest River Puma 30rlis

Purchased a 2018 Puma in August. Couldn't get the radio to work. Couldn't figure out how to get sound out of tv. There were no manuals. Took unit back three times and soundbar was replaced and it was found that the tv didn't work because cable connections ouside trailer had been mislabled. Even though we were camping outside a metropolitan area with 6 tv stations, couldn't get air wave antennae tuned. No manuals to explain where/how to prep tv or tune antennae. Was told to go to web. Well...sometimes a person camps in an area where there isn't that kind of service. Not even a phone. The unit now sits at where it's being gone over from front to back to make sure that everything is going to work properly because we will be dry camping for four months come May. They will also be trying to locate a drain on the battery. With everything off, the new battery drains in 8 hours. The complaint? I'm being charged $125.00 an hour for the complete system check. I'm OK with checking plumbing, wheels, bearings, etc. However, if there is a problem with the electrics, and it takes hours/days/weeks to find it, I won't be able to afford that trip! Last and final item: the rear bumper points upwards. Not immediately noticible until I was using the grill that attaches to the bumper. Closer exam showed that it wasn't welded up square. I pointed that out and (and I suspected) the mechanic found telltale scratches where the bumper had scraped the ground. I doubt that there's a camper out there that doesn't have some sign of scraping to the bumper. Both of my previous Jayco's did. Anyway, I know something about welding and stress and it's obvious that to have the bumper sitting at the angle it is, it would have take a significant impact. Enough to bend the frame or break the welds. No sign of either. Not even a paint crack. A person with no welding experience can look at the bumper and see that it was installed incorrectly. It wouldn't be that big a deal except that it becomes obvious when using the grill. And now that I noticed it, it's obvious how the spare tire tilts towards the trailer. They want to cut it off and reinstall it. I'm good with it except for the charge. I put it on hold until your response. What kind of quality control do you people have? I had to visit a repair center twice before it was found that the cable hookups were wrong. The bumper is welded up wrong. There are no manuals to help a guy along. I'm paying $99.00 to have the unit winterized when I did both Jayco's myself. They came with manuals. I can't find bypass valves in the Puma. I don't know if all the water is out of the lines or not. Anyway, we like the unit, plan to keep it, and just want it repaired and dependable. Like I mentioned, we'll be dry camping for five months and it won't be conveniant to break the unit down, drag it several hundred miles for warranty work, drag it back, set it up, break it down and drag it several hundred miles to have part installed, take it back and set it up again. Won't be back until September and the warranty will be out by then. So, please place yourself in our place and you should understand the frustration. Thanks for your attention. W. W. Blankenship

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4monkey4
, US
Feb 10, 2020 1:16 pm EST

Beware of the "DESIGN FLAW"! We purchased the Puma 28FQDB-we noticed that the floor was soft and had a bounce to it. Took it in to Camping Word (where we bought it) and our merry go round begins but it just was not MERRY. Camping World went back and forth with us on the fix, first saying it was under warranty, then not, then it is, then not. By the way their service department is one sad example of customer service. This went on for over two months before we got it back. Then they said that Forest River (Puma) said it was not under warranty, Camping Worlds exact comment was "it is a flaw in their design". Every time we got a call or didn't get a call and had to leave message after message they said they did the best they could by putting a board (2x4) support between the floor and beam. That's right it was that much of a bounce. They said that the "FLAW in DESIGN" went the entire length. Is it better, yes but not corrected, there is still a bounce in front of the sink area. Who knows how long their redneck fix is going to work for the middle of the trailer.

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6:43 pm EST

Forest River Forest river vibe

Purchased a brand new Forest River VIBE from Sierra RV in Ogden. My husband picked it up on 12/08 brought it home. In the evening when he was showing it to me he turned the TV on and it wouldn't turn on. He looked at the back and the wires are broken. We immediately contacted our Salesperson Jim, who advised us to take photos and email them to him, which we did. We also stopped in the dealership to check in he advised us he has not heard from Forest River. We called after 2 weeks or so and he again advised these things take time but I submitted it the day you provided me with the photos. 1 month later my husband walks into Sierra RV and was advised JIM was not there but he did not submit the claim. Now they want us to drive our RV up there, leave it so they can investigate. What kind of racket is this? Its a cheap TV, that is NOT the point. This is a brand new rig and should be under warranty. When the walk through was done the TV was turned on, nobody looked at the back to see if the wires were all ok. Bad salesmen, bad service

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9:04 pm EDT

Forest River Rockwood travel trailer camper

In 2016 we purchased a Rockwood Mini Light with a Murphy bed and bunks. We had 2 camping trips in 2016. First of the camping season this year there was a recall on the hitch jack. We took it in for the fix. Our first camping trip in 2017 we took it down the road in rain the floor flooded and the front wall was wet. The panel on the fridge door dropped down. We took it back to the dealer and were told the factory failed to seal a reflector on the front of the camper causing the wall leak and there was nothing under the camper to deflect road spray causing the water on the floor. The service department did a fix. Then the wallboard began to ripple below the leak. A few days later I noted a strong gas odor and heard a hissing sound coming from the gas tank closet. A gasket had let go and an entire tank of gas had leaked out. We took it back to the dealer again. Our 3rd trip for repairs on a brand new camper! The dealer agreed we'd had an "unusual number of frustrations and offered us a refund on a trade in. Add a few thousand dollars and we got a 2018 Rockwood 2606 WS. Our first camping trip out it rained for 3 days, at night it was about 50 degrees so we ran the furnace or a space heater and also had a fan going Day and night to move the air around. When we were packing up we discovered water beaded up inside the cabinets on both slide outs and puddling at the bottom of the wardrobe causing our clothes to be damp. Again we took it back to the dealer. This time we were told it was condensation formed from our breathing and the cooler humid weather. We were also told we should have been running a dehumidifier. This was never discussed during the sale. A couple days later the dealer called and said he had spoken to the factory which recognizes that condensation has been an issue with some of their products. The suggested fix is awnings over both slide outs and a dehumidifier, all at our expense. We no longer trust our dealer and have completely lost confidence in the Rockwood line and Forest River Company. This is our 7th camper and our last Forest River. We will go back to Jayco.

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1:38 pm EDT

Forest River Warranty service

I have a 2017 Nitro Toy Hauler that I have not used yet. It has the sport Screen in the back and this screen is pulled out of the base channel. My local dealer agrees with this being warranty but Forest River will not cover it. I have tried to email and call Diane Daily but she will not return calls. I have spoken and emailed Donald Burgess and he will not warranty it. He told me to call the vendor of the screen to argue my point. He will not give me a contact of someone hire up in Forest River because he said he would get fired if he gave me a name. I have the phone call recorded for verification purposes. I cannot go back to my purchasing dealer as they are located out of state. Any Forest River dealer should be able to honor a Forest River warranty. Bottom line is I have a warranty on this Toy Hauler that no one will honor. All I want is the screen repaired or replaced to my satisfaction.

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2:24 pm EDT
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Forest River Forest river dealership / warranty

We purchased a Forest River XLR in Dec 2016
New We were thrilled as first time buyers
Our sales person was very good BUT that's the end of good experience
SERVICE DEPT not good and it was and continues to be a S--- Show
When we initially arrived to pickup our unit for the walk thru, there was No one available to do the walk thru correctly so they scrambled and gave us this guy from service to "to do walk thru" who never informed us we needed to complete a form. Good thing, I took pictures and wrote down our own list of all VISIBLE issues there were a few things that needed to be repaired &/or fixed. MOST IMPORTANTLY Still a 2x2 slash on the linoleum which is in the main walkway. (Looks like they tried to "fix" by gluing it not good ) But We were assured that there would be no problem as All was covered under warranty. We discussed the apparent issues with service lady who entered info into "system" to place parts in order and would call us when they arrived and were approved by Forest River
No one called, so we called DAP in late January 2017 arranged to come for our flooring, grab handle, refrigerator issue & a repair for rattling from the brakes which was a warranty issue
When we went to pickup Our unit the flooring was not ordered no grab handle, refrigerator issues not addressed but they did "fix" our brakes which were warranty issue (later come to find out on a July trip that the brakes were not installed correctly! ) While going downhill in Northern California ! Dangerous!
we've tried to numerous times never returning call we still had not heard from DAP about the parts or service work needed.
All of a sudden a random call that our flooring is in along with other parts ! We Made appointment to discuss lack of customer service and the seriousness of the improperly installed brakes while we were in hills of N California on vacation with GM Justin and FR Customer Service Rep Eric I explained clearly our disappointment in their lack of customer service and service Dept. Told again the unit was under warranty, so issues would be fixed We also gave the receipts and pictures for reiembursement for repairs done because of DAP service not installing brakes correctly
No reiembursement as of yet! Reluctantly We made arrangements to take the unit in again assured it would be completely repaired within 1week.
GM assured me we would be fixed and on the rode in 1 week (Aug2017)
When we returned to pick up only to have it WRONG FLOORING so they could not install and very few items fixed( refrigerator still not working) Some parts " ordered" AND to TOP it off OUR TV and Honda generator STOLEN from their SECURED lot! Ours in 1 of several that had also been broken into mysteriously

DAP did replace TV and Generator, Thks

We left our unit again in their " secured lot"
On the our planned holiday getaway weekend!

The saddest thing here is we have so many issues, not even mentioned on this post but DAP is aware of
All could have been avoided if this business really cared about their customers who just spent a lot of $$$$$$ By follow-up calling customers back and fixing the problems!
Sad reflection on Owner / GM and Forest River
For those of you that just bought a unit here and are thrilled as we once were and gave them 5 stars BEWARE ! stay on them for your upcoming future repairs document everything even the unspoken promises

We want our unit back FIXED!
My husband received a call " correct floor in but it's gonna be a big project" other parts in but not fixed!
Why ?! cause it's gonna be a Long Holiday weekend!
SO HERE WE SIT AT HOME ON A LONG Labor day weekend ! Instead of enjoying our FR XLR To say that we will NEVER return to this dealership is an understatement.
So sad. Nobody seems to care

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6:53 pm EDT

Forest River Water coming one under motorhome when traveling wet, rainy roads.

Water do we in under motor home when driven on wet, rainy roads. Floor gets wet from camper door to the step up to bathroom. Under the slide also. Some seals have been replaced. Had it back twice to no avail. It's a 2016 leprechaun purchased last year. We are extremely frustrated. Not covered by warranty, so we are told. Can anyone please help us?!

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1:53 pm EDT
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Forest River Poor workmanship

The tail pipe coming from the shower drain became disconnected from the trap and all the shower water drained into the insulation and was held there by the under belly. When the hole was cut in the subfloor for the drain it was cut too big and the 2x3 support for the drain area was just sitting there with no floor to support it. The dealer sent their mechanic to cut the membrane and expose the wet insulation, joists and subfloor. I was disappointed to see how many nails missed the joists. Further inspection showed a 2x3 that was cut halfway through prior to assembly but was used as a floor joists anyway. I consider this sloppy workmanship.

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5:41 pm EDT
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Forest River 2017 forest river sierra 393rl destination rv

Bought brand new rv 2017 Forest River Sierra 393rl Destination rv, ceiling fan in bedroom never worked right made grinding noise quit on high wall switch gets hot.
bedroom a/c broke already will not shut off .
Over half the interior lights went out if they do work they flicker bad .
Shower glass doors have cracks at the handles
The, toilet had one bolt holding it in . Do not know what is going to break next very poor quality control dealer giving hard time on warranty work . Had barely three months

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7:49 am EDT
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Forest River 2014 georgetown 335ds motorhome soft floor and rusting pantry sliding shelf.

We ordered a new 2014 Forest River Georgetown 335DS in January 2013, foe delivery in May 2013. We have had several issues with this unit and, to date, they have all been corrected with the exception of a rusting pantry sliding shelf and soft spots appearing in the floor in several locations. There doesn't appear to be any water leaks, so, the only thing that I can think of is faulty material used in the flooring. I contacted the dealership and was told that these issues weren't covered by the manufacturer. Who else used the inferior product to build their product. I think that the shelf should be replaced and the floor should be repaired professionally.

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2:53 pm EDT
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Forest River Siding coming off side of travel trailer

Purchased 2014 Salem travel trailer and had it for a month when siding began to bubble. Broadmoor RV in Pasco WA. fixed this issue and now 3 years later with only using trailer 5 times it is happening again on opposite side of trailer. Called forest river and they would not help fix faulty construction and warranty does not cover there crappy workmanship. Broadmoor RV would not help either so I have to pay to fix my crappy made travel trailer from Forest River. Do NOT buy any of there products as they don't stand behind there terribly contructed trailers. There customer service is AWFUL yet on there Web site it says 'customer satisfaction is number one priority' - this company is PATHETIC!

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5:08 pm EDT

Forest River 2017 sandpiper 377flik

Dometic A/C does not communicate with the thermostat. Both units quit on our last trip and can't get anyone to even look at it for 3 more weeks.(It's already been 3 weeks, so 6 weeks total) Dometic knows they have a problem and neither Forest River nor Dometic want to do the right thing and get it fixed before the summer is over and I lose another non refundable week, Labor Day. I have already lost 2 days when it broke and I went to a Hotel and last week that was already paid for and non-refundable. I already have the same for Labor Day.
All I want is the Board in the A/C replaced like they have had to do on so many already.

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7:07 pm EDT

Forest River Emission system

In January of 2017 I purchased a used 2013 Forest River Solara with approximately 11, 800 miles on it from Motor Homes 2 Go, (mhs2go.com), in Grand Rapids, Michigan. ( V.I.N. WDAPF4CC6E9577647). My wife and I drove up from Rockport, TX. in our 2012 Toyota Camry. We got to West Memphis, Ark. and the check engine, and DEF light came on and it would not go more than 5 mph. I checked the DEF and it was full. I called the Mercedes number listed in the book and they said they were unable to locate a provider to tow us to Memphis, Tenn. to have it repaired by TAG Truck Enterprises MED Duty, 673 E. Brooks Rd., Memphis, Tenn., 38116, [protected], Fax, [protected]. Since Mercedes wouldn't assist us we had to use our Good Sam membership, and they located a provider very promptly. It was towed there on 01/24/17 with 12, 507 mi. on the odometer. Since I had no service record on the vehicle they suggested performing the 20, 000 mi. service requirements which they did and I paid $477.19 for, Service invoice #R607014697:01. They performed Sprinter warranty work on it Service Order#R67014697, which involved the emissions system. We picked it up on 1/26/17, after spending 4 nights in a La Quinta motel, at a cost of about $480, plus time lost.

Then on 7/07/17, while traveling to Ft. Stockton, TX., the check engine light & the DEF light came on again. Again we contacted the Mercedes Benz Co. to have it towed to the closest Mercedes dealer in Midland, TX. They said our vehicle was out of warranty and it would cost about $350. So, we called Good Sam again and they promptly responded and towed our vehicle to Alderson Mercedes-Benz in Midland, TX., [protected], 5801 Andrews Hwy, Midland, TX. 79706. Mileage in, 17, 339mi, mileage out, 17, 342. It arrived in Midland on 7/08/17, and we picked it up on 7/11/17.
We spent 5 nights in a La Quinta motel at a cost of about $600 plus time lost.

Then on 7/18/17 in Santa Fe, NM, the check engine light and the DEF light came on again. We drove it to Mercedes-Benz of Santa Fe. It had 17, 757 miles on it. They performed emissions service on it and we were able to pick it up on 7/21/17 after spending four more nights in a La Quinta motel
at a cost of about $480.00 and time lost. Mileage out, 17, 759. invoice #M8CS69607. All of the work was warranty related. The dealer address is 2586 Camino Entrada, Santa Fe, NM, 87507, [protected].

My DOB is 10/11/38 and we purchased a Mercedes because we owned a 1958 180 A, and it was very reliable and this is what you want while traveling in desert country and out of cell phone range. My wife's DOB is
3/19/41 and we've been married over 50 yrs. We bought the Solara for pleasure and dependability, neither of which has happened.

I feel Mercedes or Forrest River should pay for our motel stays, and reimburse Good Sam for the towing services. Todays date is 7/30/17 and we are in Gunnison, CO and so far have had no problems, so what was done in Santa Fe, seems to be working so far.

I do not have the capability of sending you copies of the invoices, but I feel that if you contact the provided dealers they can provide them for you.

Please respond at [protected]@hotmail.com.

Sincerely Alton V. Walker, DDS, MAGD

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9:21 pm EDT

Forest River Leather/ not so much captains chairs and sofa

We purchased a 2013 Coachmen Mirada/Forest River 34 BH Motorhome. We have been enjoying it with very few issues. We have 35, 000 miles on it and use it in the month of July and a few short weekends. It is my husband and myself and we are non smokers with no pets. Over the last few months we have noticed that the so called leather is peeling, actually flaking. I have read numerous others have experienced the same thing. Who do I contact to get this issue resolved? I appreciate any information you can give me.

Sincerely,
Mr. & Mrs. Andrew De Piano
[protected]@aol.com

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3:36 pm EDT

Forest River 2017 salem forest river travel trailer

My husband and I purchased a 2017 Salem Forest River on May 20, 2017. We were very excited as this was our first camper purchase. Sadly, this sale and experience have gone down the drain. We purchased from Horizon RV in Lake Park Georgia. When we arrived home, we excitedly opened our new camper only to find it full of water. All carpet on both slides were soaked, the floor vent in front of fridge was full of water and you could see where water had traveled about 4 inches in the wood wall where fuse box is. We called our salesman Drew, who told us that was what the warranty was for. I disagree. We had just bought it and should be using our warranty! We were referred to Steve Wycowski at the dealership whom I believe is the manager. After several upsetting phone calls he sent out a man that used to work for him named Bob. When Bob arrived we showed him the pop bottle size hole on the bottom of the unit that could be seen from inside when the slides were shut. He moved a rubber sealer and thought it was fixed. Steve told us to go camping as planned that weekend. We went camping and had several other issues: outdoor kitchen door was broke, rear jack was bent, gutter leaked when it was raining, kitchen sink was only half caulked, bathroom insert was pulling away from wall and not caulked at top, bunk house cabinet door was damaged and would not shut properly, window coverings by jack knife sofa had 1 missing and 1 broke, and all the decals on the outside were bubbling or peeling. We called Steve while camping and sent an email with pictures of all the problems. He said he would take of everything, except that the bubbling decals was normal. He even told my husband that all his units on his lot had bubbling decals and that we needed to take a pin and pop them! We finished our 3 day camping trip and headed home. When we got home we opened up the unit to find it full of water again. I called Steve and he sent me to voice mail. My husband called Steve to explain the issues again and Steve told him he was too drunk to talk right now and to call him in the morning. Very professional. When we spoke with him again the following day he told us to drive the unit back 4 1/2 hours to him. We did not feel this was right. After several phone calls he agreed to send his driver to pick up the unit, 4 days later. The unit was with Horizon RV from June 8-June 23. When it was returned Steve assured us all issues were taken care of. The decals were still not taken care of, cabinet door not replace, someone did a terrible job on caulking, gutters still leak, self adhesive Velcro strips were used to correct/replace the broken/missing window covering latches, and yes, after driving the unit 58 miles in the rain, it was full of water again. This time Steve referred the unit to another dealer. The unit was there from June 26-July 15, 2017. This shop thought they had addressed the water leak problem. My husband picked the unit up on July 15 drive it 2 hours in the rain, and it was full of water again. This shop kindly told us to bring it right back to them for further review and the unit is with them again. 

I understand that there maybe some quirks to work out in a new unit but the water leak issue is ridiculous! Now 4 times the carpet has been soaked and I am sure mold is growing in it that will affect the health of my 3 young children. We bought this unit so we could spend quality time with our family camping and it has been a nightmare! I have had to pay the insurance up front and am about to make my second loan payment but have only been able to use the unit 1 time. 

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Update by cgugin
Jul 17, 2017 3:39 pm EDT

As of July 17, 2017 the rear jack has been replaced, sink and shower surround poorly caulked, window treatment hardware was replaced with self adhesive velco, outside kitchen door was replaced. Water still leaks from gutters and all inside unit when rains and driven in rain. Unit is at a shop for continued repairs...the 4th time! No compensation has been made or offered other than Forest River warranty offering to buy my family jackets! This company is a joke and should be sued by every person I have read about that has had terrible issues with Forest River!

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4:16 pm EDT
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Forest River Class c sunseeker

Bought 6/23/2017 We had problems the first hour and 50 miles from the dealer. Colerain of Indianapolis. poor prep and delivery and most of all poor Manufacturing by Forest River.

We had a quick tour of the unit, but no real indoctrination of anything. This was our 4th new camper, but our first Class C. By far the worst camper we have every bought and is our first Forrest River product.

After setting all day and finally getting our unit at the dealer in Indianapolis, we stopped for the evening. Only to find that the latch broke on the bedroom TV and bent the hinge and was only a 5 lb pull latch for a 12 lb TV and door. Also we turned the water on at the campground only to find it still had antifreeze in the system and tanks and the water filter was never put in. The 110 service was not working and the GFI was blinking. reset it and power came on and did not seem right on the reset and it quit several times and kept blinking when it was on.
I replaced the GFI myself and then was asked it I tested the GFI. It says right on it replace if blinking, and it would not stay on.

This unit was not right in the first 50 miles we have owned it and now it is 2 weeks and we are not getting reimbursed when I was told to call a mobile service company while on vacation. it was 4 days until they could get out to our unit. Meantime water was running from under or cabinets and also into the bottom storage cabinets outside. I removed the inspection door and found the fitting on the water heater was dripping.. Tried to tighten it, but had to wait for it to cool down to get a good 1/2 turn on the nut. I noticed what appeared to be black mold on the board the water heater was setting on. This was July 2nd. The the next morning while the unit was even cooler, I got another 1/4 turn on the nut as there was some moisture on it. That seemed to stop it and meantime I had removed bottom drawers and put a fan blowing under the cabinet to help dry things out after soaking up what I could. This continued into Wednesday July 5th.

We had a list of items that were wrong with the unit to include a low tire caused by a valve stem extension not installed correctly. Also the generator had not run correctly from the dealer and I was told to put additive in the fuel to clean it out. This is a brand new unit. Generator only had .4 hr on it. After 10 hours on it still runs rough now and then. Had the same company check it out and it ran good that day after setting 5 days.

Now I am not going to get reimbursed for a service call I was told to make to check these items out. I even notified Forrest River that I had stopped the leak on the water heater when I got it stopped. They did not tell me to cancel the call.

First day. Air bags one was 12 lbs and the other one was 21 lbs

Bought and replaced the GFI.

Coach door needed aligned, I fixed that.

Stove hood light bulb burned out.

You can see daylight under the slide outs when out.

1 TV remote was issued for two TV's ? It would not work either so I bought 2 universal remotes and they work great.

Had to adjust outside cabinet latches to be tight.

2 LED lights not working under cabinet. My wife found and showed he dealer. They were wired backwards from the factory.

Generator still misses periodically. I'll take it to Cummings next time it quits. It did give a code, but didn't know what the blinking was. I do know now, no thanks to the dealer or Forrest River.

Still treating mold issue 7/11/2017 under the cabinets with Clorox spray as instructed by the tech that made the service call, I'm not being reimbursed on. It's working.

The generator surging caused the AC unit to run rough for a few hours after plugged in at the campground and then seemed to straighten out on its own.

So far I have made all the repairs to date and have not been reimbursed for anything that I should be. Also used my camping time to fix this unit while my family went to the beach and pool without me.

I have at least 14 hrs in repairs and not to mention aggravation and inconvenience of drawers and cabinet panels taken out to treat wetness.

All of this the first two weeks of ownership. I have a lot more pictures and documentation also.

I am considering contacting a lawyer at this point.

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2:29 pm EDT

Forest River Worst quality I have seen

We have had nothing but problems with ours, which we bought BRAND NEW! The list of things that have broke or not met quality expectations is endless:

- motor to front legs to lift unit, stopped working after using only 3 times.
- Windows leaking
-shelves falling down
-rear jack motors not working
-front cap with major cracks and spider cracks.
- shelves in outdoor fridge collapse, cannot tolerate even holding a twelve pack
-awning does not roll up properly
- drain to septic and gray does not stop flowing with use of handles. Will be a slow flow, only way to completely stop is make sure cap is on.
-door hinges loose and placed on crooked to begin with.
-microwave door stopped opening properly and cracked trim around it.
-drain in outdoor kitchen does not drain properly.
-back up camera will not work

We have owned it for 1 year and it has been in the dealer for repair for 8 MONTHS of that. Forest River is so slow at getting parts to the dealer to do any repairs. They also tried to deny covering some of the repairs while under our one year manufacturer warranty! Essentially staff told me my complaints were petty and there will be some "shake down in the first year where these things will happen".

The unit also pulls poorly. Lots of "bucking". Plus, the pin box design is horrible. If we have to make a tight turn, it has hit the box of our truck side and damaged it!

Beware, we have learned our lesson the very hard way and will never purchase another Forest River product.

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Forest River In-depth Review

Overview: Forest River is a prominent company in the recreational vehicle (RV) and outdoor industry. With a rich history and extensive background, Forest River has established itself as a leading manufacturer of RVs, trailers, boats, and more.

Product Range: Forest River offers a diverse range of products to cater to various outdoor enthusiasts. Their product categories include RVs, trailers, boats, and more. Each category boasts unique features and innovations that set Forest River apart from its competitors.

Quality and Durability: Forest River products are known for their overall quality and durability. Customer reviews and ratings consistently highlight the longevity and performance of Forest River products. When compared to competitors, Forest River stands out with its superior build quality and the use of high-quality materials.

Customer Service: Forest River's customer service and support are commendable. Their customer service representatives are readily available and responsive, ensuring a smooth experience for customers. Forest River also excels in handling warranty claims and providing after-sales support.

Pricing and Value for Money: Forest River's pricing strategy is competitive in the market. Their products offer excellent value for money, considering the features and quality they provide. When compared to similar products from other brands, Forest River stands out with its reasonable pricing and impressive features.

Safety and Compliance: Forest River prioritizes safety standards and regulations. Their products incorporate robust safety features, ensuring the well-being of users. While there have been occasional recalls or safety issues associated with Forest River products, the company promptly addresses and resolves them.

User Experience: Forest River products offer an exceptional user experience. They are designed with ease of use, convenience, and functionality in mind. The user-friendly interfaces, controls, and thoughtful design considerations make Forest River products a joy to use.

Environmental Sustainability: Forest River demonstrates a commitment to environmental sustainability. Their manufacturing processes and materials used align with eco-friendly initiatives. Forest River has also obtained certifications that recognize their efforts towards environmental responsibility.

Reputation and Trustworthiness: Forest River enjoys a strong reputation in the industry. Customers trust and satisfaction levels are consistently high, reflecting the company's dedication to quality and customer service. Forest River has received numerous awards, certifications, and industry recognition for their exceptional products.

Pros and Cons: Forest River's main strengths lie in their superior quality, excellent customer service, and competitive pricing. However, occasional recalls and safety issues may be a concern for some customers.

Conclusion: Forest River is a highly recommended brand for outdoor enthusiasts seeking reliable and high-quality products. With their diverse range of offerings, commitment to safety and sustainability, and excellent customer service, Forest River is a trusted choice for customers looking for value and performance.

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Contact Forest River customer service

Phone number

+1 (574) 389-4600

Website

www.forestriverinc.com

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