Ford
reviews and complaints

FORD OWNER CASE NUMBER FILED ON 6.19.2019 CAS-[protected]. 1.800.392.3673
We brought our truck to Town & Country with this problem:
When I applied my brakes, my truck would vibrate.
Your tech told me that I needed brakes which included re-surfing the rotors, replacing front and rear brakes and replacing the brake kit. This would cost me $480.00 and was promised that this would resolve my problem
The problem wasn't fix. I reported this to your service department. I brought the truck back on the date that the service writer said I could bring it to them. It was nearly 3 weeks later because the tech said they were backed up. I was told at this time that I needed two new rotors because the re-surfing didn't work and they would pay half. On June 6, 2019, kYLE SAIN WROTE TO BBB THAT HE wish to supplement the record with the additional fact that when Ms. Williams returned her vehicle on March 19, 2019 and we performed additional service, WHICH WAS THE SAME PROBLEM WITH THE BRAKES THAT REQUIRED ME TO PURCHASE NEW ROTORS work that totaled $433.40. As a sign of "good faith" Town & Country agreed to do the work for Ms. Williams for $216.50 and wrote off $271.40 as "customer good will". THIS WAS NOT A NEW SERVICE BUT BECAUSE THE BRAKES STILL WAS DOING THE SAME THING I HAD TO PAY $216.00 MORE FOR THE SAME PROBLEM THAT WAS TOLD TO ME WOULD COST $480.00. THIS WAS NOT ADDITIONAL NEW WORK. THIS IS BECAUSE MY BRAKES WERE DOING THE SAME THING. TOWN AND COUNTRY DIDN'T DO ME ANY FAVOR AT ALL. They gave me my truck back as being repaired KNOWING IT WASN'T... I was told that the new rotors would definitely fix the problem. I had to pay an additional $216.00 and the problem still wasn't fix. They tell me now that I need to pay an additional $275.00. I was offered a 20% discount on any additional work. I don't want additional work, I just want my brakes fix without any more additional charges TO ME. This is my main source of transportation and I have two babies I have to transport daily. Town and Country now tell me they are sorry that they were not able to FIX THE BRAKES ON A FORD F 150 PICKUP WHICH I BOUGHT FROM HERE, GET IT SERVICE HERE AND GET ALL BODY SHOP REPAIRS...REALLY!
When I ask for assistance from Town & Country support team and the BBB...The solution that Co-Owner & General Manager Kyle Sain RECOMMEND WAS FOR ME TO TAKE IT ELSEWHERE FOR MY REPAIRS at my cost and he will not allow me to get ANY OF my monies back AND WON'T FIX MY TRUCK.

While using air conditioning it will suddenly turn to full heat. I have had the car to the dealership three times while under warranty for this problem. Each time they have had to take out my dashboard which has affected my weAther stripping. The problem is now happening again and my car is no longer under warranty. I am now told by the dealership that if it is the same problem the part will be covered but I will have to pay for labor. Well labor is 95% if the cost of this repair. How am I expected to pay for a repair that was never fixed correctly while under warranty? All our cars in the family are fords but I may not buy another one when I decide to get a new car

On June 20th I took my 85 year old mother-in-law to Puente Hills Ford to test drive and possibly purchase a new Flex. All went well until we were turned over to the finance manager for the price discussion. When we did not agree with the price offed I was told (loudly) that I did not know anything about buying a car, car values... When we rejected the price and were leaving the General Manager followed us to our car to continue his insulting line of attack. I would him that a salesman (which he calls himself the "Deal Maker") should never yell at a customer and he would not see us again.
That was bad enough but then he followed that that embarrassing display of behavior he followed it with an insulting text message about 10 minutes after we left the dealership.
A day latter I started conversations with McCoy Mills Ford to buy a car. They did not have a car configured the way my mother-in-law wanted in stock so they performed a dealer trade with Puente Hills for the EXACT same car that we were trying to buy at Puente Hills Ford. Beyond great service by McCoy Mills we both the car I bought it from them for the target price that I gave to Puente Hills. I gave McCoy Mills my target price, they reviewed and agreed and we both the car that same day. The Puente Hills GM yelled at me that I did not know anything and he would loose $9, 000 if I bough the car for my target price.

Please contact me for additional information.
Marl Murray
[protected]@icloud.com [protected]

While I was in for service at my Ford dealer (Lakewood Ford, Lakewood, WA), I discussed with them the water inside my taillight. They informed me that the taillight would have to be about 1/3 full of water before they could replace it. That is so wrong. It makes no sense to me that I will have to wait until the bulbs are rusted before the leaking taillight can be replaced.

Is this really the way Ford operates?

Jeff Eberle
jeff.[protected]@comcast.net

Took my 2005 F250 diesel 6.0 powerstroke for lack of power at 75 miles per hour. Press on the gas pedal and truck vibrates, does not acceleration. Release pedal evens out. Have to travel only at 50 miles or less. Technician said it was an injector, crankshaft sensor, hose and clamp. Total $1269.00. Picked up truck, drove it out on the road, did the same thing, no change. Told them to drive it out on the road so they could see what the truck did. Took it back, now it the fuel pump, another $1200.00. Asked them about what they were going to do with the first parts they put that did not fix the problem, was told will give you a discount on the fuel pump. $200.00 off. Why should I have to pay again for a mistake they did. I am retired, on a fix budget, and can not be ditching out $1000.00 . What if that not the problem, check it again and I'll have to ditch out more money. How can I have the confidence that they are fixing it correctly or just changing parts to see if that the problem. Sames motor company, Laredo Texas. It's there as of today June, 27, 2019. My name is Jorge Garza, 115 Kentucky, Laredo. Texas.

I purchased a new 2017 F150 Limited in June of 2017 Vin#1FTEW1EG1HFA65089.
This vehicle has been serviced exclusively by the selling dealership.
Recently I attempted to remove a wheel to clean debris. I carry a 13/16 impact socket and breaker bar for a road emergency. The socket would not fit. I tried the lug wrench from the vehicle and it would not fit? After a little researce I find this is a common issue.
I priced replacements from the dealer and found this would be a sizeable expense. The vehicle has a 100000 mile ESP warranty. I was told that this is a wear unit like brakes tires belts etc.
Is this infact true?
I have owned 3 Harley F150's and 2 Limited 150's since 2000. Other than some warranty computer issues I have never seen anything like this.
What if I had a flat on a busy road?
Is there any assistance or warranty available to replace these defective lug nuts?
Jim Olin
304 Maria Ct.
Minooka, IL 60447

Dear Ford Company team,

I own Ford Taurus 2017. I had an issue since I bought it. I booked an appointment for maintenance in Al Jazirah Vehicles Agencies Co.Ltd. Saudi Arabia Jeddah (Airport Road, Ar Rayaan) in order to receive the car and fix the problem. Unfortunately, I went to the branch, but employees are on strike there, so nobody their to receive the car after waiting a week for that appointment. I drove to the main branch Jeddah at (Al-Madinah Almnorah road, As Salamah) and again the whole system is down, no one their to help or give an answer.

As a loyal customer to Ford I was strongly frustrated from such a service here and I recommended your authority to speak and take an action. Why should I stay a loyal to this company were all after sales services is miserable.

Best Regards
Dr. Murhaf Korani

Musty/moldy smell when I first open the doors up. This started about 3 weeks ago and finally got it into the Ford dealership. The smelt what I was smelly and search the whole vehicle for leak etc. sprayed the vents per ford procedure. I picked the truck up and the minute I opened the door smell is still there. Truck is just barely 6 months and have tried numerous things on the internet still smells.

My trucks Transmission Molded Leadframe is currently being replaced at Mall of Georgia Ford (678) 515-9339. Scott is my service manager. Mall of GA is charging me for this replacement because the computer codes on the 19N01 service bulletin don't show, even though some of the symptoms match.

I feel this is some sort or bait and switch. My normal mechanic sent me to ford because it was under warranty.

2011 F150 4WD Ecoboost
141, 000 miles
My VIN is 1FTFW1ET2BFC56187

About 2 years ago I purchased a 2008 Ford Explorer, with about 95K miles on it. I spoke to a mechanic before I purchased it, and he warned me against buying a Ford Explorer. He said that it is a known issue thar Ford Explorers are notorious for having transmission problems at about the 150K range. The explorer I was interested in was very well taken care of, and I Was only planning to keep it for a short time. Against his recommendation, I purchased the explorer. Just as the mechanic predicted, at 143, 000 miles, third gear of the transmission started to slip and the error code indicated transmission issues. I brought my explorer to several mechanica who confirmed this, and all of their estimated to replace the transmission were in the $5, 000. range. I basically wasted my money in buying this Ford.
I was always a huge fan of Ford, and am still driving my 2004 Ford F150 pickup since I bought it back in 2005. With only around 90K original miles, this vehicle is starting to experience mechanical issues as well. I have always been aloyal Ford customer, but the experience I have with the Explorer has caused my to eliminate Ford products from my list of potental new vehicles.
It's a shame that the transmission issues are well know by all, and the fix is too costly to bear. I spent 7K on an explorer only 2 years ago, and it is now worthless.
I wish that Ford could warranty the transmission due to a design flaw in it. I feel this would only be right. I am an SUV guy, and put around 30K per year on my vehicle. The next logical step for me would be to buy a new or late model explorer, but I am so afraid of Ford products that I can't take the risk again.
Sincerely
Bob Koripsky
[protected]
96 Kenwood Avenue
Stratford, CT 06614

We rented this van for our Family vacation. The older and disabled people in the family had really difficult times getting in and out of the vehicle. There should be some types of step to enter and exit the van. There was no room for luggage. We were cramped in the seats because we had to put our luggage in the seats with us. There is no head room to move in and out of the vehicle.

My ‘15 Explorer airbag light came on steady at 45k miles. I have the BLIS/rear inflatable airbags package. Dealer said the rear seatbelt airbag wiring harness has to be replaced at a cost of $782, and the manager warned me that none of the airbags will work in the event of an accident. I have read that this is a known issue in ‘14-‘16 Explorers. Why is this not being recalled then? It's a safety issue and Ford needs to stand behind their defective inflatable seatbelts.

I have just bought my 6th F150 in a row and i have 6 ford work trucks for my company. I want to know how a Lariat can not come with GPS I bought my daugter a honda and it came standard. But also more importantly the auto start stop is horrible and dangerous. I can leave every button in the car on my tempature my seat heater but I have to hit that stupid button everytime I start the truck its ridiculous who designed this thing and why cant I turn it off. I may never buy another Ford if this is how things are going to be done. Also why cant I find an email on your website for customer service. Its unbelievable we cant comunicate with the company.

I own a 2014 Ford Escape. On my drive to work my transmission suddenly went out. There were no indications a problem existed previously.
I spoke to my dealer who stated this was an ongoing issue with this model car due to the design of the coolant/transmission placement. I w3as unable to trade in or finace a repair on my own.
I'm hoping Ford can stand behind their product and make this right by repairing the faulty transmission.
Thank you.
Andrea Hawes
[protected]
2410 Fairview Rd, Seaman Ohio 45679

2015 Ford Explorer exterior door handle broke off now can not get into vehicle unless window down to open from the inside or crawling through passenger door.

Since the handle broke off something on the inside of the door broke as well, went to roll down window right after handle broke and it shattered the window.

I do not have an extended warranty but I have read recalls have been issued for earlier models with the same problem, here is the recall number for 2013 models, 15V171000. This is the SAME exact thing that happened and I went to get an estimate they said they have been seeing this issue often lately.

I am hoping someone can help me since this has and is such an issue.

Please contact me (Stephanie Kirsch) [protected]

You, like in the past, have over-inflated the MPG on your cars. I should have know better when I purchased my last Ford product (2013 C-Max), but thought it would be different with the Ecosport. I'm averaging 22 miles per gallon, well below the 25 MPG you state on your sticker.
I have been a loyal Ford customer, but I am at the end of my rope with your misrepresentation.

Sincerely,

Dan Stanick

I purchased a 2005 F150 Lariat off the lot new. It was advertised as the greatest thingt since sliced bread and chicken soup. I thought at first that it was a diesel because of the ticking noise. I was told that this was "normal" for the 5.4 Triton. No explanation was given regarding the problems with the spark plugs or cam phasers. Imagine my shock when I got the bill for 1200 dollars for a "tune up". The cam phasers are a separate issue. Ford wants 1800 dollars to replace them yet they can go out again in weeks! I tried to get a "lock out" kit but they want 1800 dollars for that and it only masks the issue and doesn't resolve it. I tried to trade my truck in for a new one but they low balled the trade in value because of the plugs and cam phaser issues. Replacing the engine is not an option because I was told that I would have to use the same type with cam phasers! I'm screwed no matter which way I go. I have reached out to the chat room with Ford customer service and they referred me to local dealers who have no interest-none- in helping me with the issues. My question is why is Ford not interested in company loyalty any more? Why haven't they openly acknowledged the issues and taken steps to make it right? I love my truck but it appears that I will have to sell it for scrap since it has no value and can't be fixed. Am I missing something? Do I need to hire an attorney to file a class action for deceptive practices and/or materially defective product liability? That's not my intention but I am running out of options as a retiree who can't afford to pay 1800 to fix it and I can't afford a new truck either. Help!

who was the mental giant that decides to take the the cd player from the truck with out any provision to hook a alternative of playing by blue tooth or any other way of doing so. I call for help I get something that babbles in a language that i doubt that they can understand. i just spent 57000 for a new to find out that some idiot with a degree decided we didn't need it. We compare their degree to a rectal thermometer and you know what you do with them.
My buying ford products is coming to a stop and I will no longer promote ford motor products. I'm contacting a lawyer to start a class action lawsuit over this removal without any warning.

I made a deal to by a car. And I was totally specific on how the financing was to go or I would not but the car. The finance 'man' agreed to all of it. And when it came time to sign the papers the whole deal was changed ! Without telling me anything ! I want someone to call me asap. Because these sort of devious practices of a dealership should not be tolerated by ford.
[protected]@aol.com please please email me.

I have a 2005 Escape when I applied the bakes it would chock up and die. I took it to a ford dealership in Knox, Indiana. They ran a san on it . It kicked a code Tork Converter Lock Up. But they said it was vac. lines no help, then they said EGR valve, no help then it was valvebody in trans. still did not fix the problem. I told them that they have drained my bank account and I want them to repair the part that the san code was for. Guess what fixed my problem. But in the mean time it cost me over 1400 dollars for them to repair the code that told them the problem. Not A happy Ford owner.