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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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11:42 pm EDT

Ford vehicle security

My name is Tim Holt. I have driven Ford F-250 super Duty pickups for 15 years, and F150's for 15 years before that...my last 3 F250's have been broken in to...my door lock has been easily punched with a screwdriver. Tools and valuables were stolen each time...my tailgate was stolen...camera and all...I love Fords but there has to be a better solution to door locks being punched and stolen tailgates...right now, where we are from in South Texas, Fords are being stolen by the droves because of how easy they are to break in to...they actually make fun of how easy Fords are to break in to. .Please improve the security of these pickups...I cannot continue to watch these thefts happen...please help!

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11:36 am EDT

Ford 2016 f250

My name is Thomas Savage.I recently purchased a 2016 F250 from Reedman Auto dealership in Langhorn, Pa. in April 2018 with 13, 000 miles. At 40, 000 I began having issues with the engine and took it back to Reedman. At that time they informed me that it needed to be taken to a Ford dealership because it was still covered under the factory warranty. I called around and found a dealership that said they could perform analysis the same day. I informed the service manager that I use this vehicle for my landscape business and could not afford to be without my vehicle for an extended period of time. At the present time I have yet to hear back from the dealership in regards to the status of my vehicle. It has been 4 weeks to date and still no word or diagnostics done on my vehicle. It has cost $1500 in rental fees to maintain my business so for as a result of not having my work vehicle. This has placed a financial burden on my business aswell as the stress involved in not knowing if I can continue to maintain my business under these circumstances. My vehicle is currently at Haldeman Ford on route 33 in Hamilton, N.J. I appreciate any assistance you could provide in resolving this costly and lengthy ordeal.

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3:54 am EDT

Ford ford ecosports

I am Kapil marwah using ford eco sports car for my personal purpose & l am regularly following service schedule ..HR29 AG 3698 is my car no..
Yesterday while returning back my horn top cover came up and stop working and the drive back home was furious ...I have faced same problem third time..Being a quality & reliability expat i feel really frustrated when companies like ford and not listening to customer voice..I dont know what is testing and validation done in this regard..
Can any one listen to me..
I am planning to take it to atheast 10000 people..

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Update by Kapil Marwah
May 11, 2019 4:00 am EDT

HR 29 Again 3698
Horn came off third time..
No reliability of safety related parts..
[protected]

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5:19 pm EDT

Ford mechanical issue

I have a 2010 ford edge with 107000 miles on it . now the ptu on the transmission needs to be replaced. Evidently this has been a on going problem for several years of the edge.Owning all Fords must of my life its kinda of a bummer this hasn't been addressed yet or recalled. Cost to repair is about 1800 dollars.

They are telling me its not safe to drive.

vin #2fmdk4jc6aba96806

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8:59 am EDT

Ford military discount

To Whom It May Concern:

Recently I accompanied my 94 year old Uncle to assist him with his purchase of a 2019 Ford Titanium from Ripley & Fletcher here in Maine. We have been a Ford family for generations. We inquired about the military discount/rebate and was told that this WWII Purple Heart recipient "Rene Theriault" did not qualify. This man stormed Omaha Beach as an 18 year old and served his county throughout the entire war in ways that most people could not imagine only to be dismissed by Ford Motor Company.

I intend on telling each and every person who will listen how offended I am and how hurt and discouraged my Uncle is. Ripley and Fletcher stated that they would reach out to Ford to attempt to see if an exception could be made. After not hearing back from them for over 30 days I reached out to them only for my phone call to go unreturned. Today I called once again (a week later) to follow up and was told… "Oh, yeah… no, we're sorry but he did not qualify and sorry for not getting back to you. I feel like once the $45, 000.00 purchase was over, they never gave him another thought.

To say I am disappointed and offended for this man is a total understatement!

I assume that this message will fall on deaf ears but thank you for taking the time to listen to me vent.

Linda Tripp
550 College St #7
Lewiston, Maine 04240
[protected]

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9:11 pm EDT

Ford ford focus 2015 / clutch repair

I purchased a "certified" preowned 2015 Ford Focus (VIN # 1FADP3F20FL385709) on March 9, 2019 with cash.

On May 7, 2019 I returned the vehicle, which was diagnosed to have a defective clutch. I was informed Ford would not "release" the replacement clutch until after (?) June 3, 2019. I can not wait a month or more. I need this repair done in a timely manner.

H E L P!

Brad Young
[protected]
[protected]@yahoo.com

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12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2019 ford ranger

Had billingsley ford of lawton, ok connect and aftermarket trailer brake controller made by redarc. The brake controller has output power on both sides of connection, but no output power at trailer brake pin on 7 way plug (trailer plug on back of truck). They said it is connected right, nothing else they can do, they advise me to contact selling dealership (joe cooper ford in yukon, ok). I went to joe cooper ford saturday may 4 talked with salesman dusty (who sold me the truck). We talked with service rep who said they would call me monday morning which they didn't. I called them and was told they can't help and advise me to take truck to place that does aftermarket install. I feel there is something missing or bad on the truck which has nothing to do with aftermarket. I paid billingsley ford $125 to connect brake controller and it's not the controller that is bad but the truck itself and no one will fix this. This is my 3rd new vehicle I have bought from ford since 2012 and may be my last

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7:37 pm EDT

Ford aircondition repair work

customer # [protected] Holman Ford at Turnersvill e New Jersey Aircondition repair work failure. 4/30/19 my ford explorer was in for repair for 8 hours. They said they replaced a schrater valve and blend door temperature actuator. Total cost was $693.86. Used the car on 5/2/19 no airconditioning! Left truck again 5/3/19, receieved call that additional repair would be about $1, 000.00 . They made some excuse that they did not see leaks the first time even though they pressure tested it and had put dye in. I consider this poor customer service and possibly being taken for a ride for repairs that where not done properly or unncessary repairs. Now I am going to be up to $1700.00 for repairs. This makes me not trust this dealership for repairs. Please help me to resolve this issue,

Thank You for your time
Roy Koriakin cell phone [protected]
email [protected]@hotmail.com

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3:52 pm EDT
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Ford truck service

I have had one of my F550 in the shop for the last 6 months I have had it a total of 3 weeks during this time. we are on transmission #4 first one did not make the test drive for the dealer. No one at the dealer will call me and give me an update on the progress of the truck I have had to drive to the dealer to gat the information that I have gotten. and am getting different stores each time I go in. This truck is a revenue generating truck for our company and being with out it for 6 months is bad enough the add on top of that the lack of commutation wow why would you buy another ford product? Their had been no yelling or rude behavior and I think that I have been more than understanding about this. Just tried today no truck service manager no service manager and no store manager some one need to get a handle on this dealer. I understand the availably problem but their in no reason for this. Thank you for your time.

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12:56 pm EDT

Ford f 350 6.7l diesel

I purchased a used Ford F350 6.7l Diesel truck with 108, 000 miles on it. I got a carfax on it and it was clean. Purchased in June of 2016. On marck 15th 2019 At 125k miles the engine seized and cracked the block. I have owned this truck for just less than 3 years and put 17, 000 miles on it. This is my 17th Ford Vehicle and I have to admit that this was one huge disappointment especially after being told that the new 6.7l diesel is the best diesel engine that Ford has made to date. I was towing a 7000 lb capacity box trailer that was not full. In fact it felt like there was no strain on the truck. As an avid gauge watcher, I keep tabs on oil pressure, engine temperature, and trans temperature. None of those gauges showed any sign of stress when this happened. I contacted my dealer and a few others in my area, and Ford Customer service and was told basically "tough luck you're out of warranty". I was hoping that Ford would allow some kind of concession since I have been a customer for so long and have bought almost all of my fords brand new from 1 single dealer. I have now replaced the motor at a cost of $21, 900. I was told to hold on to my receipt if there ever was a recall. I'm not holding my breath. Since I still owed money on the truck I had to replace the motor. After getting the truck back, I noticed several oil leaks and after 3 hours of driving it the check engine light came on. Back to the dealer where it still is, and hoping that "under the 2 year unlimited mileage warranty" they will fix all the leaks and the check engine problem with my truck. Seems to me that Ford's quality control is not so good with this most recent experience. I wish there were some way to recoup my motor replacement cost of $21, 900.
Any creative and helpful comments would be appreciated.

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12:04 pm EDT

Ford 2014 limited edition ford f-150

I am writing on behalf of Gloria J. Cook.
In 2014 she purchased a new limited edition Ford F-150 from the Ford dealership in Blountstown, Fl.
When the truck had 8500 miles on it, she was forced to replace the brakes and rotors, being told the rotors were warped. She then had to repeat this after a few more miles. Today, she has 87, 000 miles on the truck and is being forced to replace the brakes and rotors AGAIN. REALLY?
On her behalf, I filed a complaint way back when and got no response from anyone. My sister is 74 years old and on a fixed income not that this will likely make any difference to you. She purchased a truck that has multiple rotor/brake issues and your failure to address this and at least replace them free of charge is a travesty! Let it be known that she also doesn't own a computer and has asked me to write this on her behalf.
She is in the market for a new truck and at this point, she is saying she will NEVER purchase another Ford product unless there is some kind of good faith shown for the shoddy materials you had put into the truck and have failed to make it right!
She can be reached at [protected]. DO NOT CALL her if you plan to be anything less than professional and offer to fix and reimburse her for repairs to the broken NEW product you put out there! I am seriously appalled by Fords greed in NOT addressing this problem because it would cost you money to admit you sold a faulty truck for a very high price!
If you need documentation she can get it. She was a victim of Hurricane Michael so she is currently still unable to live in her home, but can get copies of the 3 rip off visits to repair your broken product if you need those. I would hope you have a record of the repairs made since she has only had them done at your qualified dealerships.

I can be reached at [protected].

Sharron Pace

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12:10 pm EDT

Ford 2014 ford focus trans recall

My wife drives a 2014 focus with 23000 miles on it. It has been in recall 3 times for the trans recall and now number four is ready to go to service for the same recall . The VIN# 1FADP3F24EL110763. It is very frustrating and time consuming. I am debating to get a new car if my Focus can not be repaired or possibly a new trans. My name is GERALDINE GUGGINO, Email: [protected]@sbcglobal.net Phone # [protected] Please let me know if Ford can fix the ongoing problem. Thanking you in advance Geraldine Guggino

P.S. My husbands Focus had 5 trans recalls and he finally bought another car.
.

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2:06 pm EDT

Ford product

I have a 2014 Ford Focus Vin #1fadp3f24el110763. I received a recall for the transmission. I have had it repaired 3 times and am going to take it in for the 4th time. It costs Ford $1000.00 to fix it. Wouldn't it be more economical to replace the transmission?
I love my car and do not want to get rid of it. I only have 2200 miles on it.
I would appreciate an answer to this problem.
Geraldine Guggino
[protected]
e-mail [protected]@sbcglobal.net

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Update by geraldine guggino
May 01, 2019 2:07 pm EDT

Please look into this matter.

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12:52 pm EDT

Ford vehicle not being serviced

Dear Ford,

I purchased a 2017 Ford F-150 platinum about 2 months ago, and took it in to my local Ford dealership for a check engine issue i was having. After examination they determined that i had an issue with my transmission and a part needed to be ordered. I told them to go ahead with the process and order the faulty part so my vehicle could be repaired. It has been over a MONTH now and they have yet to receive the parts, let alone start working on the vehicle. I would either request that my vehicle be immediately fixed/returned, or Ford should let me trade in my vehicle that is having issues for a truck equivalent to the value of mine. This type of service is unacceptable.

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9:01 am EDT

Ford def sending unit for a 2015 ford f750

On april 15 the def sending unit on my companies f750 truck went out, called ford dealer for part, there was 27 in the usa but ford had them all reserved for fords new trucks, there are none in the usa, my 185 dollar an hour sign truck is setting idle, wont run without this 1200 dollars plastic part, 1200 dollar plastic part, they told my mechanic and me 3 weeks before they will get any of these and there is a waiting list, im sorry but that is crap, 3 to 4 weeks at 185 dollars an hour, that is almost 30, 000 dollars, come on ford, that really sucks

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10:26 am EDT

Ford 2019 f350

My wife and I bought a F350 on March 27, 2019 from Waxcahachir Ford Auto It has been back to the Dear three times for the same issue. May 1st it will have been in the shop for a month. I need to see what my next step is. The Dear Service Department is waiting on the Ford Motor Hot Line to get back to them on the next step they need to do. I'm paying for a truck I'm not driving.

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6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ford recall 19so7 nhtsa recall 19v-075

I own a 2011 f150 with 60, 000 miles. I got a recall for the truck 19SO7 19v-075. The truck does have a intermitten down shifting problem. I took the truck to Dick Smith Ford in Raytown Missouri the dealership reprogrammed the Powertrain control Module. I now don't only have the origional problem but also a newe one. Now when I go to pass someone the truck stalls until you let off the gas then the problem isn't there. I've passed a few cars before and never had that happen. So I take the truck back to the same dealership and they tell me the recall has been fixed. They also tell me I will have to pay $124.00 for them to diagnose the problem even after I explained to them that the origionl problem with the recall was still there. It sounds to me like they just want to make money on the recall that I feel hasen't been fixed.

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Don Lauw
, US
May 13, 2019 11:51 am EDT

I recently purchased a 2011 Ford F150 with approximately 88, 000 miles. A couple of days ago while driving the vehicle in traffic on busy street, the Electronic Power Steering module went down. This is my opinion created a very dangerous situation for me and my passengers. After getting home, manually steering the truck, I went on line and found the Electric Power Steering module on other vehicles had been recalled, but not on the F150. Since the apparent defect puts me and my family and others at risk why hasn't the recall been extended to the 2011 Ford F150?

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2:31 pm EDT

Ford complaint about ford dealership service department and dealership

I am an owner of a pre owned 2015 Ford Transit Connect. I got the vehicle in January 2019 from North Brothers Ford in Garden City, MI. I have a case on file that was filed on April 27, 2019 the # is CAS17757551.
I went into the service department on Monday April 27th 2019 and talked to one of the service techs about my vehicle and the issue I was having with it. I told them that the Transit's clock was not working properly. I tried to reset it 2 times and it did not reset. I was concerned about why it was doing that.
The tech said he thought it sounded like the battery was going dead. He proceeded to tell me that if I needed to replace the battery it would be about $150. I told him that before I could test drive the vehicle, (back in January before purchase), the battery had to be charged, then at the time of purchase I inquired if the battery was good to go and the saleman assured me they would replace it. Today, The service tech told me I would have to ask the salesman who sold me the vehicle back in January if the battery was replaced as promised. I went to the sales office and asked to speak to the salesman, i was told that he was no longer employed there so another salesman assisted me. I told him the issue and he said to have the service department to check the batttery if it was charged and working properly. I went to the service department for the 2nd time, I told the service tech the issue and he checked the battery and he said it was charged but maybe only due to driving it. He told me the same thing the other tech told me about how much a new battery would be. He also said that if the battery was not the problem that they could run a diagnostic test for the vehicle for about $100.
Listed next is the reasons for complaint:
1. I have had the vehicle for only 4 months and the battery is bad...I thought it had been changed back in January and it was good.
2. Not even 2 weeks after I got the vehicle, in January, one of my wipers broke and I was going to be charged for a new one. the salesman who sold me the vehicle paid for the wiper out of his own money to get a new wiper for my vehicle.
3. I have always known of folks who get a new vehicle, whether it is brand new or used, to get a full tank of gas when they pick up vehicle. my gas tank read 1/4 or less when I picked up my new vehicle and drove it off the lot.
4. It seems like those who get a used vehicle is not as good as those who purchase brand new cars. I feel like even though I was not able to purchase a brand new vehicle I am worthy enough of good service.
I chose North Brothers Ford because my mom got 2 vehicles from them and was happy. I know others who went there as well and was happy. I went to a dealership because the pre owned vehicles I assumed was checked over good to make sure they were sellable in good condition. I searched for a "new" vehicle from private sellers, other car lots but I came to the dealership because I thought they had quality vehicles. I NEED a vehicle, I love the vehicle I have, it is fabulous, I struggle to make sure the payments that are close to $300 are paid every month, it will cost me thousands of dollars when it is all said and done. I do not have hundreds or thousands of dollars to spend on costly repairs. I do not want to regret buying this vehicle. I need to know it will run up and down the road and be safe for me and my daughter. I am disappointed in the treatment I have received.
I would like to know how to resolve this issue peacefully. I would appreciate any assistance. My friend who is a Ford employee retiree directed me to Ford for a new vehicle, he was not happy I have gone through such treatment. He was gracious and wonderful enough to submit a claim regarding this issue. the case # is CAS17757551 He filed it April 27, 2019 about 10:00 am EST. Thank you.

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Al Tre
, US
May 01, 2019 12:02 am EDT

Went in today to the Ford Dealer in Thomaston, Ga for a oil change - DEF fluid for my 2017 F250.

The kid doing the work has only been there a month so no big deal until I saw him putting contaminated DEF in the DEF tank.

Didn't think it was a big deal until I get down the road and I now have a Contaminated DEF fluid light going off.

Going back in the am to see what needs to be done to correct this.

Simply put this DEF fluid had white crystallized particles in the jug. Just plain stupidity.

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B
11:42 am EDT

Ford 2013 fx4 pickup

My name is Bryan Mickiewicz and I live in Loveland, CO. I received a recall notice in the mail in March 2019 for my 2013 F-150 FX4. The recall was for a faulty speed sensor in the transmission that could cause sudden downshift at high speed. This seems serious, however, when I called my local dealership and service center to schedule the work, I was told they hadn't received the software package to complete the work.

Suffice it to say this a pretty irresponsible way to run a business, and you are putting drivers at risk. With busy schedules and service centers that schedule work weeks out, it doesn't seem fair that you aren't prepared to provide proper customer service and recall work for an obvious issue in workmanship.

Perhaps I will go back to Ram Trucks.

Regards, Bryan [protected]

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10:07 am EDT

Ford iam complaining about the rims on my 2015 f150 they are 20" chrome - like pvd wheels

2015 Ford F150
VIN - 1FTEW1EG2FFA87924

These rims started chipping around the outer edge at 15000 at 35000 the dealer finally changed them. At 38000 the new ones were doing the same thing. I went back to the dealer (New Way Ford coon rapids Iowa) they tell me the warranty is up. At 50000 I put new tires on and then they really chipped out. I take very good care of my pickup and I am very disappointed about the rims they were a extra 995.00 dollar when I ordered the pickup and when they started to chip as early as they did it was not good. When you have such a nice pickup and the rims look bad it makes the whole truck bad. I would like new rims. I am sure I am not the only one out there because I have seen others. I am sending pictures.
Thank You for your time
Rick Whitaker
602 Minnesota Street
P.O. Box 371
Glidden, Iowa 51443

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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