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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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J
3:44 pm EDT

Ford salesperson(s) and finance

On jan. 31, 2019 I went to the ford dealership to claim my "winning from the scratch off ticket which of course was only $5.00! Upon talking to the sales person whose name was vincent rita said that I could get out of my ford lease due to my monthly payments. I agreed to get out of it so he showed me a car that was more economical for me but I wasn't impressed so he then brought me the ford escape titanium (which I really liked) so after 4 long hours of convincing me he brought in another sales person to show me the price and with the $7, 000.00 I put down I believed that price would be taken off the price he showed me and confirmed that"everything else" is included in price. He knowingly knew the price I was paying for the leased car I had for a few months was high for me so he then did all this figuring making it sound like a good offer on the ford titanium and after signing both papers I then noticed the price was higher and that I am now paying 5.9% for 84 months making it over $31, 200.00 for a 2015 vehicle! I am furious with this type of sales pitch and want out! I am expecting a substantial outcome in my favor with this dealership.

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2:24 pm EDT

Ford 2012 ford expedition

Dear Sir, I have been a Ford customer since 1994, through the years we bought the Tempo, Probe, E-150 conversoin vans, and several E-150 econoline wagons, (Cheatue). A few years back I got a 2012 Expidition from Chapman Ford here in Philadelphia, Pa.with less than 50K miles. Today with 74K miles on it I was told that I needed new struts at the cost of $2, 200. This is difficult for me to understand, others who have the same vehicle with over 100K miles never had strut replacement. Was there any type of recall on these struts? Not a complant, just looking for some answeres, and maybe a better repair cost, many thanks. Jerry Driza Vin Number 1FMJU2A54CEF59164 CELL [protected]

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12:40 pm EDT

Ford 2014 ford focus

I bought this car just over a years ago. During this year it has been in the shop 4 times (3 for the transmission 1 to replace the cat $600 within 3 months of purchase) during the year it has been in the shop around 3 mouths out of the 12 and as of right now it's still there going on 6 weeks. (transmission again) I can't get rid of it because trade in now is 1/3 of what I owe the bank. The transmission is junk but they just piece it together with a few new parts and send me on my way. It will work for around 3 months then back to the shop. I have bought 3 trucks (f-150) from ford and this dealer, my 3 son's have bought trucks here also and never had a problem but this car is junk and is turning me into a nissan person real fast. I need this car gone before that happens. Ford needs to do right about this, they know it's a problem but as far as I can tell is doing not much about it. I will say they will loose big if I take my truck buying to nissan because of this... Don't know what else to say but step up ford about this you will loose more in the long run...

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4:35 pm EDT

Ford tranfault/engine light

I bought my 2015 lincoln mkc on 9/14/2017, 20262 miles. I was having a problem with engine light coming on a few times, took to be service, of course when I took to be serviced wouldn't come on, ok drove it for a little long, engine back on still can't fine anything. This was going on for awhile, then my tranfault light came on, took in can't fine anything, took it home and then in a couple of weeks both lights came on and didn't go off. So my issue is that it's been in for service now, I do have a car from lincoln to use. Thank god I took the extended warranty out, cuz I would be having a outrages bill. I love the car but I have had it only since 2017 and it's been in for service a number of times. Now there telling me there waiting on parts and it been 3 weeks. I'm very frustrated with the fact that my lincoln has given me these problem. Not happy with ford since I only had the car a little over a year.
Shirley prince
Shirley.[protected]@princekitchens.com I would not recommed ford

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12:34 pm EDT

Ford Extended warranty on 2017 escape

Carried my wifes (rhonda ratcliffe) to asheboro ford to have heater blower motor replaced under extended warranty premier plan 2017 escape 71500 miles. Dealership stated when they entered information it came back as not warranty paid 125.00 diagnostic bill. I contacted customer service provided vin # and provided dealership determination that it was in fact defective heater blower motor. I advised joe at asheboro ford of my conversation with jamie at customer service. He ordered required parts and today tried entering them on the w/o for warranty before contacting me to bring vehicle in, came back as not warranty. I again contacted customer service at (800) 241-3673 spoke to billy he opened information from previous call and put me on hold came back and said he agreed with dealership that it was not warranty. Dealership has never submitted any information to them for warranty per joe so how could this determination be made? Also I paid 2750.00 for any extended warranty that specifically states that heater blower motor is covered. How was this determination made without any documentation from dealership? Please advise [protected]@yahoo.com [protected]
Also billy was very overbearing and unattentive to my concerns if this is the type people you have speaking to the buying public I am considering never buying another ford I currently own 3 and have several in the past but this has not made me a happy or satisfied customer I still dont have a properly functioning heater blower motor and dealership is saying they can only replace it for $749.00

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11:23 am EDT

Ford myford sync

I purchased a company car for the company I work for. It is a 2014 Ford Edge which has been a very reliable company car. One of the reason or maybe the real reason for this purchase was to have NAV and HANDS FREE, which is accentual for a sales person who is in the car for many hours a day.

My company just upgraded our cell phones to the latest tech available, which now MyFord Sync does not recognize. I have contact Sync help and was instruction to reset
the system a couple of times...Still no connection...Cannot fined...

Come to find out that the system needs an update to include the new Samsung Phones (S9, Note 8, Note 9. Was told there is no update in the future?

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10:41 pm EDT

Ford ford f150

I purchase a brand new FORD F-150 crew cab STX 5.0 litter, transmission had hard shifting specially on reverse at 100 miles, had service truck on maintenance and complain of tranny problems Dealer did nothing, now got 9000 miles and is doing grinding noises on shifting when cold, skips 2 nd gear, hard shifts, when takes off from light too weak, when cold and shift from parking to drive reverse engages immediately have to have my foot on break press in hard to avoid hitting cars or walls behind, very very disappointed with this 10 speed transmission, hope FORD can do something about this problem soon before I get rid of it -Marcos

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3:19 pm EDT

Ford 2018 mustang tires

I purchased a new 2015 Mustang . After three years I traded it for a 2018 Mustang on April 20, 2018. I took it in on April 20, 2019 for an oil change, state inspection and tire rotation, Everything was fine except the head mechanic told me that two tires were showing unusual ware. I have only 6513 miles on the car. I trade cars every three years since the 1980's and never had to purchase new tires.Awhile ago I took mustang to have them check and see why when I make a sharp left or right turn the car seems to feel bumpy. The mechanic told me that what was happening, the front tires do not have their full treads on the road surface and that is what was causing the bumps. These are to me, very cheap tires. Why would the Ford Motor Company put (P-ZERO) tires on their product. After only 6513 miles, they will not last for two more years.

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1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ford ford flex se 4dr crossover car ajar and alarm going off issues!

2nd Door Ajar Issue for Ford Flex 2013

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2am 5am, its 3 nights in a row! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it! WOW such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!

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3:23 pm EDT

Ford not honoring advertised rebates

Went to Ford.com on Friday March 1, 2019. Listed in 2018 Focus Se sedan, with zip code 53126, rebates of - retail customer cash $4, 000.00 and retail bonus customer cash $2, 500.00. On the bottom of advertised rebates stated; program 13374 take delivery from dealer stock by 04/01/2019. program 13388 take delivery from dealer stock by 04/01/2019. I attempted to contact Ford Corp customer service and was informed that I was speaking with marketing. I explained the specific rebates that were only listed on Ford. Com on March 1, 2019 were no longer listed as those amounts. Ford.com website now lists the rebates as $3500 and $1500. I was informed that Marketing division could not assist me and they were unaware of what was listed on the website. I informed Uptown Ford Kelsey Meyer (Wauwatosa, WI, ) of the rebates, and I emailed a screenshot of the Ford.com rebates. I informed Kelsey that her sales manager may be able to get ahold of someone who would assist me with the rebates of $4000 / $2500. I've attempted to file a BBB complaint, but was not contacted by the BBB for anything further than the initial complaint. I still have a screenshot of the rebates in question.

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9:20 am EDT

Ford rebate for upfitting 250 transit

Hello, I recently purchased a 2018 250 transit high roof long body. This vehicle was a leftover in stock. I am happy with the vehicle (this is my 9th ford since 1987). My concern is the "up to $1000 upfitting rebate". The salesman offered the rebate and said I could purchase thru him or after market for up to 6 months and ford would match my cost up to $ 1000. I bought a rack (at a vendor he recommended). I sent him copies of the reciepts but I have only his word that they were submitted. I would think he would have received some type of email confirmation but he has not sent it to me. I would prefer if my name is not mentioned if this matter needs to be discussed with the dealership. The sale was not very smooth even though I ultimately got the vehicle for a fair price. I purchased the vehicle from huntington ford. My name is richard lisi. It was purchased for my company, square contracting incorporated. I would just like confirmation of rebate submital. Thank you, rich

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11:24 pm EDT

Ford fusion

Two years (2017) ago my 2013 Fusion started to have issues with its cooling system. At the time my vehicle was under warranty, and the local Ford dealership did a short block replacement. Over the next two years, my car has been in the shop every six-ish months with a cooling system issue. Now my vehicle is out of warranty, Ford informed me that the not only did the block needs to be replaced but, because of the contentious issues with the cooling system everything needs to be replaced.

So, this issues has been steady for two years and now out of warranty the full cost fall on me. Extremely disappointed to find out the dealership requested Ford assisted for the repair because it's been an ongoing issue and was turned down. Due to the vehicle out of warranty and the miles of the car.

At this point, I have been told there is nothing Ford will do for me. What I would like Ford to do is reconsider their policy of repair. If a Ford dealership has been making the same-ish repair (like in my case) and the vehicle is only getting worst Ford should step in and provide something. I am not saying cover the full cost, but something to aid their costumer. Because I'm sure, you (Ford) does not want you "value customers" feeling cheated.

Thank you for your consideration

David

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8:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ford extended warranty

We bought a ford escape brand new in 2015 and also took the extended warranty. Our 3 year warranty was up in july 2018, in september when I was washing the car I noticed paint bubbles under the passenger inside door, drivers side, so when we took it in for our regular service we showed the service guy. He looked it up and said our regular warranty expired in july and the extended warranty only covers it if it rusts through! Really? To fix rust bubbles inside the door seems to be a lot cheaper then replacing the whole door if it rusts through. Not very happy with the extended warranty we took or the fact it has rust bubbles inside the door. I am retired and this car only has 32000. Miles on it and it sits inside the garage most of the time.

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10:29 pm EDT

Ford service

On Saturday, March 16th I dropped off my car for oil change and inspection of "check engine light". and signed to approve work to be performed for $149.95. That evening I got a call stating that my coolant was over flowing, so I even said "great!" because I want to get a fluid flush anyways and approved work to be performed over the phone. (I was aware of the $135 charge for that service from previous work done at ford dealership in San Diego (La Mesa)) (totaling $284.95) and my car would be staying over the weekend. However, come Monday I called twice for an update about repairs and price and got nothing until I called that evening and was told the car would hopefully be ready Tuesday late afternoon but with no information on what was the issue(s) with the car or price. So, I was led to believe nothing was out of the ordinary and the service I requested was adequate. On Tuesday (today @ 10:35am) I again had to call for an update and was told I would get a call back. At 1:50 pm I called again (never got a call) asking for an update and was told my car was ready for pick-up @2pm today. When I was going to pay my bill, I was told it was $840 and sum change for my repairs I was blown away. I was NEVER made aware of parts being replaced and/or installed and the additional cost. So, I demand to speak with the manager (Stefen Adams (562)420-3333 Extension 400). Who also agreed that there was no documentation/ proof of my approval for that additional work in my papers? Therefore, I demanded compensation for being misled and uninformed. Which lead into an argument, mind you this is my first time at the dealership. He stated either you pay your bill, or they will take out the new parts and replace with the old parts. Of course, I want my car fixed but I was very upset that he acknowledged their wrong doing but wasn't offering anything in return until I stated I was going to report this issue to the B.A.R. then I was offered a 10% discount for the repairs bring it to $660. Very unhappy I paid my bill and requested ALL documentation regarding my car to prose legal action and was only given "2" sheets of paper NONE of it explaining or showing the work, detail, or all the cost that was requested to pay when I came in to pick-up my car, and demanded to speak with the manager again. He stated that he DID NOT have to give me any paperwork regarding the full time or any work on my car during the time it was there in the shop. I stated that it was against the law (Repair Act) passed by CA legislation. He stated I was mistaken and had the wrong information. after realizing nothing more would proceed further in my favor, I left but stated legal recourse would be taken. I got into my car and realized my car was still acting the same as when I brought it in, additionally the "check engine light" was still on. So, I walked back in and told the manager I would like to go forward with your advice in removing all new parts and replacing them back with the old parts and being issued a refund and left the dealership. Not even an hour later I got a call stating that it would be "unsafe "for them to put back the old parts and that additional work was needed to FULLY fix my car. so, I demand a much lower rate for the repairs ($350) (50% off) and my request my accepted. Worthington ford broke and/or violated my rights as a consumer and the California Repair Act and legal recourse, and punishment should be issued against them on my behalf.
Thank You.
Andrew J. Robinson

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B
Bowlegs
, US
Mar 21, 2019 8:46 pm EDT

9884.9. Written estimates, Consent of customer;

https://www.autorepair.ca.gov/pdf/Laws_and_Regs_Manual_2014_LegReg_20140718.pdf

Page 38

Sale manager is wrong.

ComplaintsBoard
P
5:42 am EDT

Ford 2014 ford flex loss of power

I was driving home late last Saturday night and when I lost power to the engine and had to pull over to the side of the road. The car then would not start. Had to be towed home and the local garage found the problem: fuel pump driver. I never heard of such a thing but looked it up on line and apparently Ford has had a lot of problems with this happening to other Flex owners since 2014.
My Flex has been a great car and has only just barely over 60, 000miles on it. This part should never have gone out with that low a mileage reading.
It cost me $250 to get it fixed plus $65 for the tow job, plus tax = $317.79 total.
I've had other Ford products thru the years including a 1958 Edsel. My very first car was a 1951 Ford when I was in high school.

Glad I wasn't out in the U.S. somewhere else and stranded along side the road and I'm sure the cost to repair it would have been much higher. They could have said it was the fuel pump instead but apparently the local home town dealer is honest. Again, this should never happen on a car with low mileage. Do I expect Ford to stand behind their product and for that matter, build a vehicle with an engine that lasts longer than that? Yes!

Larry Kelley
718 W. Mamie Eisenhower Avenue
Boone, IA [protected]
[protected] or 515-230-5917cell

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Update by Producerdude
Mar 19, 2019 6:52 am EDT

Sorry, that should have been 7% sales tax or $4.55, not 6% and $3.90. Updated total is $69.55

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R
12:38 pm EDT

Ford peeling paint

I recently bought a Ford Focus Hayon 2012 and I couldn't believe the paint problems on it.I owned a 2008 Susuki SX4 before this that was accident ed recently, and it had virtually no paint issues by comparison . Then I found this on the web, After The dealer that I bought my car from said ""OH MAYBE THERE IS A RECALL ON THE PAINT ISSUES" and this is what I found instead.Hundreds if not thousands of people facing the same issue with the Huge Conglomerate "Ford" denying everything.
"Taking a vehicle to a Ford dealer or contacting Ford Customer Care about the problem ends up with the typical response that the vehicle is not under warranty for this issue or it was caused by environmental issues like Bird Droppings or Acid Rain.

There are so many complaints that the media about Ford Peeling Paint and so many stories about Ford and their practice of denying that there is a problem, yet no one in our government has done a thing about it. Since it is not a safety issue that can cause physical harm or death, Ford is not required to recall the vehicles. Ford has instructed their employees to simply deny any aid and to never admit that the peeling or blistering paint is an issue"

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dear boss
dear boss
, US
Mar 16, 2019 12:41 pm EDT

Show
Me
The
Carfax

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R
6:21 pm EDT

Ford ford f-150 steering locked up

Was driving 70 mph on I-95 and all of a sudden my steering wheel locked up ! Went flying across 2 lanes of traffic and into the grass in the middle . Scared the living [censored] out of me, Luckily I was by myself and nobody was killed . The steering is still locked and cannot be driven . I read that over 12, 000 2014 F150's were recalled for this exact reason, however Ford is saying my vin doesn't match the list of trucks recalled and are refusing to cover this . Are you serious? Repairs are said to be $2200 . If this stands, me and my whole family are going back to Jeeps !

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4:46 pm EDT

Ford ford f-150 ecoboost

I wanted to let Ford Motor Company know that they lost a loyal customer. I have bought Ford trucks for years and have gotten burned with my 2011 Ford F-150 ecoboost with engine problems and then the water pump fails and dumps coolant into the oil and blows the engine with no warning whatsoever. $9000 later with another ticking time bomb engine and Ford does not care. I will be switching my truck preference to Chevrolet.

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10:29 am EDT

Ford 2016 ford explorer - engine/customer care

My 2016 Ford Explorer has been out of commission for over a month. I have made several calls to the Ford Motor Customer Care and literally had the manager Frank laugh at me on the phone. He is rude and interrupts me while I'm trying to ask questions.
Regarding the actual problem with my car, the cylinder head went out on 2016, the week after it was serviced. Customer Care has provided a new date every week since the second week of February.
When it is repaired I have to drive a 3 year old car with a basically a rebuild engine. This is unacceptable! I have had my maintenance done regularly and take care of my car.
Due to the fact I'm at the mercy of Ford and Frank I can't make any decisions until my car is repaired. I have asked several times to speak to someone above Frank in customer care because of his rude behavior and Frank laughs and says he is top person at Ford Motor Company. I have done my research, which doesn't take much and I'm fully aware that there are people above Frank but due to the automated system you can't reach anyone above him. I've been told on several occasions that a representative will call me back and they don't.

The picture is of the car that Ford has given me to drive while my car is in the shop.
A Hyundai...

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3:04 pm EDT

Ford payments and the transmission slipping.

It's March 11, 2019 my spose and I tried to make a payment on line with our credit/debit card. There is no section to use the card. So I went on chat with the Ford Pro. I asked Jessica where the selection was for the cards to paid our payment. All she could say was contact customer service! Then I asked her if I could make a payment online, again all she could say was call customer service. When I told Jessica that she is customer service she stopped chatting!
So we tried the 1-800-334-1161 number to try to pay the payment. Again no luck! When we did get some one to answer the phone it only took 3 people to connect us with the Ford credit department. Then we informed the guy name Chris that we wanted to make a payment, he "said ok, I can do that for you". When we told him that it is on the card he ask for the account number and the routing number. He was told that it's a prepaid card, he said Ford does not accept cards at all. It has to be from a bank! So Ford refused our payment! Then Mr. Chris became rude and pissy with us.
Seriously, Ford don't take credit cards? Everybody take's cards! My spouses family have Fords since 1900's. We now think it's time to change company's.
Transmission slipping is a big problem also. When you call a ford dealer about the recall on the 2013 focus they can care less. We are so done with ford!

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Phone numbers

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