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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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Z
4:08 pm EDT

Ford recall to repair a coolant leak

my wife took her 2014 ford escape to courtstreet ford in Kankakee Ill to have a recall for a possible coolant leak that could cause overheating on friday april 12 and it was returned on tuesday april 16 . we have driven this vehicle 90000 miles and never had a warning light come on or had to ad any fluids . In the 2 weeks since it was worked on the check engine light has came on twice for a misfire on #3 cylinder and today a low coolant light appeared and they had to add coolant.
Every time this happens I get a call from my wife and she is afraid to drive the car. I feel I have caused myself a lot of grief and expense taking this vehicle in to have a ford recall done. I don't know what they could have done to cause this problem but it needs to be corrected .

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9:06 am EDT

Ford first product then service...

I bought my Ford explorer new from Boggus Ford in Mcallen. Texas but has problems immediately with a mere 8000 miles. After returning from a business trip to San Antonio Texas a couple of hours about 4 hours away. This is when I first noticed a problem the ac stopped working about 2 hours into the trip. You could hear air but didnt feel anything. My family was baking in the Texas heat and so were me and my unborn child. We finally arrived to the hotel and the problem seemed to relsove the next day so we continued with our trip. However upon the way back we found out it was still a problem. So we took it to the Boggus about September of 2018 but they were unable to duplicate or find the problem since then we have been back a number of times. We have spoken with numerous managers such as Ramiro Quintanilla the service manager and Tyler the regional manager but our issues persist. In fact I am very unsatisfied about how these individuals have approached the situation. Tyler seemed to tell me to find a solution to my own problem..basically it's my problem...he told me to take it to other dealerships (I took it to Spikes Ford in Mission, Texas) for example and nothing they too couldn't find a problem. He told me to take it when the problem was happening since it seems to reset when turned off and I did and again nothing. I find it hard to believe they could not or did not want to help me! I dont understand how this brand new vehicle could have this problem... I sacrifice to buy new vehicle and avoid these problems. I have wasted alot of time and even had to get off of work since since we ate down a car while in the shop and then they dont find anything...trust me there is nothing wrong I wouldn't waste my precious time! Now I have a newborn and I cant risk his well being by being hot boxed! I just cant believe it's been almost year and about 10 times coming and going to shop ...oh not all the encounters were documented in Ford boggus they didnt give us proper paper work! I would think the Ford experts can solve Ford problems and have ways to verify there is no problem for the safety of thier customers lives.

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9:37 pm EDT

Ford quality service

Dear sir
Good day

First of All happy Songkran festival to all thais nationality

On 8/4/19, I 've arranged for 2nd servicing of my Ford Everest SUV car
Ford workshop located at EK Phahonyothin
Whilst waiting, Ford service technician approached & informed me that my car left absorber malfunction due to oil leaking
(As shown attached pic)

Since it was still warranty, we get it endorse for claim and replaced faulty absorber at same day.

On 12/4/19 while driving from BKK to hometown via highways, ABS indicator icon lighted...
Myself and wife were shocked, and immediately we stopped the car at roadside to call Ford service centre.

Luckily we still manage to find nearby Ford service centre located at Rangsit.
As usual Ford service technician, did routine checked & found Left ABS cable faulty
(As shown attached pic)

I m really disappointed with earlier Ford service technician carried out his work
And what action Ford management
to mitigate such incidents wouldn't happened again.
Also what is safety aspect as ABS icon lighted & malfunction or can it lead to mishap?

Appreciate FORD management can look into this matters ASAP

THANKS

Regards

Sutatip & Izz
[protected]

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11:30 am EDT

Ford abject, total lack of response to my requests for information

When I last had my 2013 Ford Focus serviced the A/C needed something identified as a "EVAP TEMP SENSOR" and that I would be notified when the part came in. As summer approaches the A/C is something I most assuredly want fully operational. I had not heard anything so...

I tried calling Magic City Ford, my dealer here in Lexington, Virginia, at (540) 463-3198, recapped the above information and asked for a stock check. Though promised a reply I received none. I received none after my second attempt at placing a phone call.

When the above played out I tried emailing the dealer at service@magiccityford.com requesting an update. There has been none.

If the standard of customer relations I have experienced matches the standard of reliable maintenance I had come to expect I could not be counted on to consider Ford for any future purchases. Retired and financially in great shapte I can afford to go or come, buy or sell, or be drunk or sober as I chose. I do not have to accept these sins whether they be of commission or omission.

So, what have you to say?

Raymond Witmer

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8:08 pm EDT

Ford ford f150 2016 truck

Our trucks rear differential is under warranty, but Ford refuses to cover it claiming we had it under water. This is not possible. We believe the error was made at the dealership when taken in for service and was not put together correctly. This is the only thing we can figure out how water got into the rear differential. Also, this is a problem that appears to be consistent with this truck. We would like for Ford to honor their warranty on their truck and fix it!
Dave LaRue [protected]

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4:23 pm EDT

Ford 2011 ford taurus w/less than 61000 miles

My car has been carried to the shop several times for the same problem, vibrating as is something is not bolted down. I have been told that it was the fuel injectors, had those services, then told it was the motor mount, and had the damaged one replaced, they said, but still the vibration is there. It is much more noticeable when in drive, but stopped for traffic or when in park. I carried it in since these services were done and was told on one occasion that I could not leave my car because the tech who did the work was not in. Then, I carried it back again and did not speak with a tech regarding the problem, but rather spoke with the service representative who takes the information when a car in brought it and does not work on cars. If he does, he needs to have some oil stains on him. He sat in the car and said that he did not hear or feel anything and told me to bring it back when the noise is present. Since then I have contacted the service manager via email to see what the next step is...this was yesterday and I have not heard from him. If he has not communicated with me by Friday, I will go to the next level.

Ford's service department in Tuscaloosa is not what it needs to be or could be. The quality of the car I bought is not good either. I bought this car in 2011 and it had only 3 miles when I test drove it. You know when you purchase a new car, one of the reasons is for dependability. Well, mine has been to the shop more times than I want to think about it. Ford really needs to up their game from product quality to service quality, but most of all they need to become more customer aware. So, as I sit here, I am still waiting to hear from the service department...Oh, yes, my car has had the diagnostic tests run and nothing showed, then would it not occur that it is something other than a diagnostic issue

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12:01 am EDT

Ford f150 panoramic moonroof leak

Purchased this truck November 18 2018. One week after purchase it rained and I found water in the floorboard on drivers side. I found that water was dripping out of hand hold on the left door post. I called dealer and was told to bring truck bake to be checked out. I took back one hour away from my home. The service rep took the truck back to the shop. Thirty minutes later I was told that the windshield was leaking. I would be required to bring back after arrangements could be made with a third party windshield repair company. I returned the next week around 8 am. After about an hour I was told by the rep that the windshield company had called and said they would not be coming because they did not have the correct tool to make the repair. But not to worry I was told that another company was coming and would be there between jobs. They showed up around 5:00 pm, T hey looked at the truck and said they had seen this problem before. They smeared some silicone on the corners of the windshield and said it was fixed.
Approximately two weeks later it rained again and it leaked again. At this pint I started my own research . One problem noted was that Ford suggested was to replace the foam gasket under the satellite antenna. I did as instructed. Rain came again and leak returned.
Frustrated I took the truck to my local body shop who said they would try and find the problem. The next day I was contacted and told that the problem was found to be open rivets used to assemble the moon roof drain instead if solid rivet. To get an estimate of repair cost they body shop contacted their Ford Parts supplier in Charlottesville, Va. The parts center said that this repair called for replacing the moon roof assembly and that it was a popular replacement and the turnaround would only be two days. The repair was going to cost me $2350.00 parts and labor.
At this point I contacted Bill Talley Ford and spoke with Josh. I told him my problem and he said he would get back to me. When he called back he said the they had never heard of such a problem. To show his concern me offered to furnish parts at $200.00 less that body shop could. get them for.
First off this truck had to be leaking prior to my purchase and someone was bound to notice it. Why am I being told that the problem was fixed yet offer me $200.00 towards parts. I have purchased Fords my whole life and have never experienced anything like this. I purchased this truck in good faith and paid cash. It is situations that give car dealers a bad name.
I had the body shop make the repair and paid them the $2350.00 and have not had a leak since.
To this date I have never heard anymore from Josh or Bill Talley Ford. Looks like they really care!

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10:34 pm EDT

Ford key code number

I recently purchased a 2015 Ford Escape from a local dealership. I'm the second owner. Ive had the car for 2 weeks now and am trying to get the key code so that I can change it to what I want. There was no code car with the car from the previous owner, I contacted the dealership where I purchased and they told me I had to take the car to a Ford Dealership to have the car plugged in to get the code. Of course there is a charge for this which I don't think is my responsibilty after paying $20, 000 for the car. What can I do to correct this problem.

Christine

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GulliversMom
, US
Jun 09, 2019 12:19 pm EDT

Check out this UTube video that shows where to locate the factory code: https://youtu.be/WyS5xwyCxTw

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C
12:53 pm EDT

Ford service

My 2017, F150, has been into Airport Ford Lincoln at 49 Rymal Road in Hamilton Ontario on two occasions for the same issue. The issue is a rattle in the driver door. I brought the vehicle in for a recall on December 18/18 and explained the door issue. The first instance involved the service manager shaking the door which didn't produce a rattle. I explained that it was when the vehicle was being driven over small bumps. There was no road test so the rattle was not taken care of. I brought the vehicle in for yet another recall on March 12/19 and by then the rattle was obvious and the technician had ordered a new door handle. it is now April 24, over a month and the parts have not come in. I have contacted Airport Ford and was told the parts are not available and they will call me when the parts come in. Is this a Dealer problem Im having or an issue with Ford that parts are not available for a 2017 Ford F150?

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12:41 pm EDT

Ford ford mustang truck design

I certainly understand that one person's carelessness doesn't warrant a look a the design of the 2017 Ford Mustang EcoBoost. But here goes, about six weeks ago, I closed my truck and somehow my fingers ended up in the way. At both ends of the trunk, it consists of hard plastic with a raised hard plastic edge. This "feature, when the trunk lid closed caused a portion of my middle finger to be cut off. The end of the finger actually stuck out of the closed trunk. Had there been a gasket, or even if that little vertical knife edge wasn't present, I would have likely hurt my finger, but it likely wouldn't have been cut off. Have you ever heard of this before. I certainly need to own this, but without question this hardened plastic was very unforgiving. I certainly didn't see that coming. It is not my intention to somehow blame Ford for my carelessness. Although I will say, what those sides of the truck represent are little guillotines. Had it been a child who got caught, it would have been terrible. My co-workers now call my Mustang "Jaws"

Thank-you

Alan Jones
alan.[protected]@yahoo.com
[protected]

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10:54 am EDT

Ford obtaining of a rt headlight assembly for my 2017 ford fusion

On March 13, 2019, my wifes car (2017 Ford Fusion ID # 3FA6P0T96HR401201) was hit by a deer that jumped from the side of the road. The cars front end was damaged to the tune of $12000. Most of the work was completed by my body shop within 10 days. I have had to have a rental car since that time. The shop has been waiting for the right front headlight assembly all this time. Three different ship dates have been given and we keep getting told (I and the shop owner ) that the part is backordered.
My insurance coverage for the rental car ran out after 30 days. I am now paying out of pocket for the rental.
I have contacted Customer Service and while very cordial they have'nt been able help.
I need to get this part and have it delivered quickly. In speaking to the Customer Service Regional Mgr yesterday, she said that she would be back in touch by next Tuesday. This delay in getting the part for another week is unacceptable to me. As I said to the Mgr, I cant believe a company like Ford cant get a part like a headlight assembly (a common crash part) quickly.
I have bought many Ford products and this is the first time I have had a problem like this. Needless to say I am not a happy camper.
Hoping you can help rectify this dilemma I thank you for whatever you can do.
Rocco Trapasso
43 Pershing Avenue
Ossining, NY 10562
Cell phone # [protected]

Auto Body shop: Montagues Auto Body
20 Pleasantville Road
Ossining, NY

Nearest Ford Dealer : Pleasantville Ford

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Update by Rocco Trapasso
Apr 24, 2019 10:55 am EDT

Please respond ASAP

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12:09 pm EDT

Ford 2019 ford edge titanium with 2.0l ecoboost engine

I just purchased a 2019 Ford edge from Diffee Ford in El Reno Oklahoma.
Vin # 2fmpk3k94kbb69067.

The new 2019 came without an engine Shroud that covers the engine. All prior 2.0L echo Boost engines up to 2019 had a cover over the engine. I have investigated this omission with Diffee Ford and have been on Ford chat rooms twice sent two letters to the above address one certified but have yet to receive a response to any of my requests. Looking into the engine compartment it becomes clear that Ford had intended to include an Engine Shroud due to the relocation of the shroud mounting post two which are present in the 2019.

My request is simple. 1...when will Ford make available an engine shroud for the 2019 2.0L engine? It is clearly needed when looking at the cables and connections on top of the engine that need to be covered. The compartment cannot be cleaned without risking a failure as a result of water damage.

I have been a loyal Ford for over 65 years having owned many different models over the years. This is the first time I strongly feel Ford has made a mistake in releasing the 2019 ford Edge w/o and engine shroud.

Thanks for your support in this matter. I await your response.

Daniel Holmgren
[protected]
[protected]@sbcglobal.net
1751 West Waterloo Rd.
Edmond, OK 73025

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10:33 am EDT

Ford ford 215 mustang

I purchased the car in 2015. Ford replaced the engine and head 3 times. Now that the warranty has expired. Ford refused to help pay for an issue that they knew about. I see several people complaining about misfire codes for the 2015 Ford Mustang. I contacted customer support and they told me they could not help me because the warranty on the replaced engine expired as well. They only gave me 12, 000 miles coverage on the new engine. My case # CAS17698491. Ford customer support always take side of the service department. Either the service department at the local Ford dealership install it incorrectly, or something is definitely wrong with the Eco 2015 Ford Mustang. Now I am stuck with a car payment and a car that need a another engine. Its no way a new car should require 2 new engines less than 4 years. I get all the repairs/ service on the car on time and at the dealership. They have records of the services that was done. Can someone please help?

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3:28 am EDT
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Ford car jerky.

I'm a Malaysian and using Ford ecosport titanium.
I just want to say that SDAC and their services centre is really sucks. They really don't know how to entertain customers complaint. I have a issue with jerky but they waited until my warranty expires and now they saying it may be because of my clutch and I need to pay to replace it.
The funny thing is they are not sure of the problem and I started my complaint when my KM was in 88000. They just said we already reset and test first until your next service.

Please do something about it because its not only me, few other user experience the same situation.

Thank you.

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7:01 pm EDT

Ford vehicle purchase and no registration

My name is David Baker, I purchased a used Ford F-150 on March 22nd. Performance Ford in Randolph NJ has not been able to provide m with registration for my vehicle in the past 30 days and now I cannot drive my vehicle. The registration has expired on April 20th. I have called several times but No answers and am met with rudeness. I cannot drive my new vehicle, cannot drive to work. There is no explanation and no urgency around this issue, I emailed the General Manager but received no response. Very poor customer service, no return calls as promised.

I'm not sure where to turn next

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5:41 pm EDT
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Ford 2015 ford f250 diesel 4 wheel drive

today the engine light came on saying the DEF system is faulty, code P207F. I have been having this problem for over 2 years. Ray Schultens Ford in The Dalles, Or has performed the "repairs". So far nothing has been successful. I am tired of driving the 2 to 3 weeks, then having it in the shop for upto a month. the dealer claims they are working with the Ford engineers. How can this be, if nothing is repaired. the truck is sitting in my driveway forced on idle by the controll system.

the exhaust filter has been replaced, the ECM reprogrammed and who knows what else. all failling within a few weeks. HELP!

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11:24 am EDT

Ford alarm goes off for no reason & hood open alert

2015 Fiesta with 21900 miles. Two months ago car alarm went off twice for no reason & Trunk open notice alert also, but all was fine, I replaced key batteries. This week the car alarm went off again twice & Hood open notice alert when all was fine, which won't stop. I called my local Ford dealer. I have purchase Many cars from them, mostly fords. Rep set up appt for 8:40 am on Good Friday. Once there I am told I am leaving car off & they can drive me home, I was never told this was to be a day long appt. I could see keys lined up ahead of me for cars to be serviced. I asked & they confirmed, they get to it when a tech is free. This is like being in an Emergency Room, waiting your turn. I don't understan this since I was given appt time. This Dealer never explained how it works. I was so angry & let them know & left. My time is just as important as theirs. This car should not be having these problems at 4 yrs old & low millage. From my research, this issue wutg ellectrical seems to be more common but no recalls. It also appears to be expensive. The diagnosis alone is $145.

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11:04 am EDT

Ford ford warranty is not honor

My name is Mr. Rommel Espinosa I leave in Edinburg, Texas. I took my 2017 Ford Escape to the dealership on November for the first time and the second time in January 2019 because the transmission was jumping. They fixed the first time replacing a part. then the car continues to jump more than the first time.

Then the scape stays the mechanic shop almost for two weeks and then they told me that this was normal that nothing was wrong according to the mechanics. one of the service people told me that these units are normal the jumping, of course, I did not believe her lying interpretation since she does not own this vehicle.
The car started to have the same issues with the transmission.

I called the service manager he said according to the mechanics from the Ford dealership, at Hacienda Ford In Edinburg Texas this is normal. I just drove another Ford Scape the same year that belongs to a relative.
Then another scape from another dealership and the transmission is very smooth. I believe the ford mechanics are lying this jumping is not normal, they know if this problem continues and is not fixed. I spoke with a professional certify Mechanical Engineer and a mechanic.

This is a factory defect and the transmission needs to be replaced. I already called the Ford knowledge of this issue in the past months, never the less I found out that Ford Motor Company makes a lot of loopholes not to honor warranties.

I will write a letter to the president and vice president of the of the Ford Motor Company to let them now that the Ford Scape 2017 that I already paid for does not fix and the transmission need to be replaced or to honor me another vehicle to replace this unit.

Sincerely:

Mr. Rommel Espinosa
[protected]

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7:08 pm EDT
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Ford 2018 ford f-150 5.0 v8

All,
I require answers. My new 2018 f-150 5.0 v8 is using oil. Approx 2 quarts in 4800 miles. I previously enjoyed my 2015 f-150 with the same engine. It never used a drop of oil in 4 to 5k miles between oil changes, I would still be driving this if a drunk had not totaled it!. My 2018 gets 2 mpg less on fuel economy, idles rough, and uses an excessive amount of oil!. The dealership, that couldn't get me in to look at the issue before may 6th, read me a ford policy that claims that if the truck uses less than 1 quart of oil every 3k miles, no service is required! Come on! If it isn't leaking, then the excess oil has to be blowing by valves, rings or something similar. This could only happen if the parts are worn, scared, or improperly fit. I paid more for this truck than I did my first house! I expect a "new" vehicle in which you charge over 40k dollars for to be more precisely machined and assembled that this. I was a repeat customer because of my love of the 2015 I had. Please do not make me regret staying with the ford brand. I will do the pcv valve change required, and even submit to the oil consumption test requirements every 200 miles. But when, not if, this vehicle uses a quart of oil in 3000 miles I need assurance that whatever defect this has from ford motor company, it will be fixed and fixed completely! I address this to whomever suggested that a quart every 3k miles is acceptable performance for a new ford vehicle. Whomever you are, you should be ashamed. I know that if anyone had informed me of this policy, I would have never purchased my first ford vehicle, and if this problem with my vehicle is not corrected, I will make it my mission to copy and paste that ford policy to every truck board in the nation. I respectfully request to get an email from someone in the ford corporation with the authority to discuss my options regarding this policy. [protected]@gmail.com fyi this is in regards to vin#1ftew1e50jke84756 I look forward to a response..

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7:16 pm EDT

Ford clutch issue in 2014 ford focus

This issue involves the need for a clutch to be replaced in my mother's, Mary Simmons, 2014 Ford Focus Vin number 1FADP3F21EL260863, current mileage on car is 36, 397, currently in the service dept of Wilson Ford in Fairmont WV contact is Cody Cruce 304.363.0500. They tell me that this failure is not covered under any type of warranty, recall or special extended warranty I have read about in relation to transmission issue for 2012 to 2015 Ford Focus vehicles. I am respectfully requesting Ford provide for assistance with payment for repair of this issue as this is a low mileage vehicle, that in my opinion should not be experiencing transmission/clutch issues considering the otherwise excellent condition of the vehicle. The service department is telling us the clutch has failed resulting in loss of ability to change gears, forward and reverse and therefore rendering the vehicle inoperable. Any and all assistance that can be provided we be greatly appreciated, as my mother is elderly and does not understand why her car is not operating. I may be contacted at [protected] of via email [protected]@gmail.com. Thank you for your consideration of this issue.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Ford contacts

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