Ford
reviews and complaints

Our 2014 Ford Escape was dropped off at 8:30 am on a Friday morning July 5, 2019 and not looked at until 1:30 when we received a phone call from the dealership only after calling them twice to see if the car was ready. They told us what would need to be done to the car at that point. The actual labor did not begin until 5:00 and they were finished in less than hour. Labor charge was 256 dollars. If the hourly rate was$128 then why would we be charged $256 for about 1 hour of work? The Escape is just 5 years old and has had several expensive issues. We have felt cheated from the purchase of this vehicle and all through ownership. Difficult to trust Ford. At this point we will not consider purchasing another Ford in the future.

I bought my 2014 explorer from local dealer had my insurance transfed too explorer had for allmost 2 years now was going to change insurance co, but find out my explorer has a damiage/salvage title new co will not insure my explorer because of this, went back to dealer an they told me i bought a manufacture buyback i don, t even know what that means but was never told what it was, i was told it was a bank repo, they showed me the car fax that my wife an i signed stating the explorer was w
johnny says:
now i cant get insurance on it with out knowing what was wrong with explorer an fixed to be road worthy what do i need too do. [protected]@aol.Com

It saddens me to have to write this complaint but the public should know that Ford has really disappointed us.

We have a PowerShift transmission 2014 Ford Focus that was affected by the recent class action lawsuit (http://fordtransmissionsettlement.com). We got nothing from that because we didn't know what we had to do to be involved and I believe deadlines are now past. We repeated brought up our transmission problems since we bought the car but our dealership dismissed it as normal and told us to give it time to learn our driving habits. We were also told at one time that transmissions are covered for a very long time and so we didn't feel an urgency to get it fixed. So we waited. In the last recall for the vehicle (there were numerous), we decided to follow up on this again and it was then that we found out it was too late to get it fixed because our warranty for the clutch replacement just expired. We only have 26000 miles on our car. I could not believe it. Since our vehicle was a Class Vehicle in the lawsuit, I thought I could contact Ford and have them make an exception to our case and cover the repairs. But after many phone calls, they say they cannot. In fact, the last rep I spoke to never even heard of the lawsuit that affected our car.

I spoke to Ford reps and dealership advisors who have told me that it should and will likely be covered and that I just have to contact Ford. But that is not the case. They will not budge and I have wasted my time and efforts trying to talk to them.

My husband and I will certainly never buy another Ford ever. We feel like victims. We were never aware of the deadlines or else we would have acted upon them. Now we have to continue to drive an unsafe vehicle with our small children? I still cannot believe Ford will not help us. It's such a reasonable request too.

Susan ([protected]@gmail.com)

Internet published price of $25, 863.00 and I agreed to purchase this truck at this price paying cash. That price was declined ( even being published ) telling me the dealership MUST add sales tax, license fees, registration fees, out of state sales fees. Final price $33, 068.39 We always called that "creative invoicing" in the fire protection business. I wanted to pay my own sales tax, title fees, I already have license tags to transfer. I was told Ford motor company requires that. I do have all email correspondence regarding this matter. All I want is a nice F150 regular cab short bed with power seats abd keyless entry. Any other dealer want to sell me one for CASH.

I want to complain about how cheap the inside door handles on the 2006 fusion are the y come apart so easy. Why can't they mke them with some stronger plastic because I have replaced the driver side and the rear drivers side a coulpe of times . Is their any way you could please invest in some stonger plastic or perhaps the same material you make the Lincoln door handles ! Thank you

I purchased new a 2017 F-150 Platinum at a cost in excess of $62, 000. While traveling I noticed the GPS would not guide me over newer roads. After much research and trying to update my maps I am told that no updates are available at this time. This is outrageous considering the cost of that vehicle. Does FORD plan on a remedy or is this a poke in the eye?

Like many of your mustang customers, I too have experienced paint bubbling on the aluminum front edge of the hood. My friend who headed GM manufacturing said it was likely due to hi humidity in the paint shop when it was applied. The dealer said you were not taking responsibility for repair...in fact showed me numerous photos of the same car and same problem. All he suggested was if I pay for repainted keep the receipt because ford may come to their senses and do a recall.
Can you please help as I am looking to trade and replace the car but not unless you get this manufacturing defect fixed

In May, 2019, the tailgate on my 2015 Ford Explorer began to malfunction.
The first thing, it would not stay in the up (or open position. My wife was struck by the closing door while unloading groceries.

Made appointment with my local Dealer, Brondes Ford/Mercury and brought my car in for service. While they had my auto for over eight hours, they were not able to find the problem and stated, "we've never seen nor heard of this happening before.
Since then, the tailgate can only be operated, manually. In the open position, it will not remain for more than a few seconds before gradually, lowering itself.

I have been a loyal owner of a Ford Motors vehicle since 1997, in one form or another. Now, I have been informed that the warranty on the vehicle is expired and the repair will be in excess of $800.00 - $1200.00. This, after informing me that they have no idea what the problem is. Sorry! That made no sense to me.

I have loved this Explorer, but am now ready to hang a "For Sale" sign on it and make the switch to GMC. I guess, I don't feel that I should be made to pay for this, apparent, design flaw (that no one has ever heard of).

Thank you for your time and consideration in this, heart breaking, matter.

Sincerely,

Robert A. Malone

I bought this truck brand new. The mpg has never gotten what the epa expected. The best we got is 19 on the highway. Usually get 18 around toen. Not even clost to the 19-24. Winter we barely got 15. I have loaner right now and am getting 22 with it driving under same conditions with same gas from the gas stations i fill up with. Loaner has same engine. I have over 1000 miles on loaner. Took truck in and dealership looked at it to see if they could find something wrong. They found nothing.

Matt bialzik
[protected]@yahoo.com

I am sending this letter so that you can see the timeline and what has been going on between me and the Ford of Boerne dealership. I have always had faith that Ford is a trustworthy name. Unfortunately, after my experience with the Ford of Boerne dealership, my trust in the name Ford has plummeted. In my eyes the way Ford of Boerne has conducted its business dealings with me puts a black mark on Ford.
I appreciate your time and consideration on reading this statement.

My car was declared a total loss in May due to being hit by an SUV. Being a long-time member, I went onto their Cay Buying Services to help me choose a dealership and car to fit my budget.
I found a few options with the Ford of Boerne Dealership. I contacted a Sales Rep, A.J. Moreno and scheduled an appointment with him on June 8th at 1:30 pm. A.J.'s previous appointment ran over and we do understand how these things can happen. My only concern was that my husband works nights and he had not slept so that he could come with me.
I explained to A.J. that I wanted to keep my monthly payments low since I already had two car payments on our youngest daughter and on my husband's car. He showed me a few within the price range I had in mind and I wound up picking out a 2007 Hyundai Azera with 114, 000 miles on it. It was a long process and I was concerned that my poor husband was slowing sinking since he had not slept and had to work again that night. I did not buy the warranty trusting the dealership, what they stated on their website about all vehicles being checked out before being sold and also having faith that USAA would only recommend a reputable dealership. Therefore, I proceeded to lock in the deal.
As we were doing the paperwork, I requested that I wanted my windows tinted since I had never had a car with tinted windows. A.J. stated it would be done that day if possible but by the time we got through with all the paperwork, the person that does the window tinted had left for the day. I was informed that it would be done that following Monday, June 10th.
On Monday, June 10th, I received a call from A.J. informing me that the person that does the window tinting was off that day and that he would get it done on Tuesday. I said okay understanding that people do get days off. On Tuesday, June 11th, A.J. called me and said that one of the windows wouldn't go down and they would have to order the part for it. He then offered to bring me a loaner that I could use until my car was ready and he did drop it off at my house. On Wednesday, June 12th, A.J. called again and stated the part had accidentally been shipped to their Austin store. I wound up calling USAA on this matter since it was taking a long time to get my windows tinted and getting my car back. USAA assigned me a case manager with TrueCar and we did speak on this issue. Finally, on Thursday, June 13th around 8 pm that night, A.J showed up with my car and took back the loaner.

On Saturday, June 15th, we set off with our 8-year-old granddaughter, our youngest daughter and her cat to drop her and her cat in Redding California. While coming back to San Antonio, the driver's side car handle came completely off. Then we were had trouble locking the doors with the FOB since only the right-side doors would lock. When we finally arrived late June 24th, the car started making screeching noises and was having trouble moving forward from a complete stop to go.
On June 25th, I drove the car to the CVS pharmacy which is about 5 minutes away and the check engine light came on. It was also making noises and once I got home, I informed my husband. We had a mechanic friend of ours look at the car. He informed us that the transmission fluid was overfilled and very dirty. He changed the transmission fluid hoping that would turn off the check engine light.
I drove it again to the store on June 26th and the check engine light continued to stay on. I then took it to O'Reilly's Auto store where they ran a diagnostic test and it came up saying that the gears were causing the problem.
On June 27th, I contacted USAA Car Buying Services and informed them of the issues I was experiencing with the vehicle. They stated I needed to call the dealership and to inform the case manager with TrueCar. I then called and spoke to the Pre-Owned Sales manager, Javier Ozuna. I informed him that I had been having issues with the vehicle since before I even had it in my possession. He immediately barked back with, "Well, did you buy the warranty?" I informed him no, and he then proceeded to stated that there wasn't going to be much he could do. I then started to tell him about the minor problems such as the car handle falling completely off. His commented with a rude tone was, "Well, what did you expect? It's an old car!" I also informed him that we had had a mechanic changed the transmission oil because we were informed that it was old and very dirty hoping that would make the check engine light turn off. The manager then started to tell me in an unfriendly voice that that is what probably caused the problem and that was on me! I stated that the noises and check engine light came on BEFORE the transmission oil was changed. He finally relented to seeing the car if I could bring it in that day but stated he was making no promises as what they could possibly do with the car. Since I had no faith in how the car was doing, I called USAA Roadside Assist for a tow truck. Since it was over the limit on the miles they will tow, I wound up paying $74 out of my own pocket. When the tow truck driver was putting the car onto the truck, the car was making horrible noises. He even commented that he was glad I had called for a tow since it was sounding so bad.
When we got to the dealership, A.J. met me and I gave him the door handle and he gave me the keys to a loaner that I could use until they figured out what was wrong with my car. He informed me that they would look it over and he would call me on Monday. A.J. did call me the following Monday, July 1st and stated that they were swamped but they should be able to look at my car by that Thursday or Friday.
I called USAA again on July 10th, to see if I could get out of this contract because I no longer had any confidence in dealing with this dealership. USAA informed me that they had already paid the dealership and the only way I could get out of the car I had bought was to have the dealership pay back USAA and then start looking for another car.
A.J. finally called me back on July 11, stating that they were willing to work with me. He gave me two options:
1. I could pay for the cost of a new transmission which would come to $2600. I asked him why did I need to pay for the transmission. He first started to say because of the changing of the oil and I stopped him right there and told him NOT to even go down that route. He then stated they sold us the car with 114, 000 miles on it and it now had 118, 000 miles. I countered back with yes, we did put on 4, 000 miles but the transmission should NOT have broken down in a week of travel so it must have been already starting to go. He gave a little laugh and said, "Well, it can't be proven either way whose fault it was but I had to pay for the cost of the transmission out of my own pocket.
2. He then said he could put me in a 2008 Ford Fusion as long as I paid for the transmission on the Hyundai and it would bring my monthly cost to about $169. He asked me to think on his offers.
He called me again on July 12th with a 3rd option: He could put me in a 2019 Ford Fiesta with zero down. I would not have to pay the money for the transmission on the Hyundai and my monthly cost would be around $280-$290. He stated this was the best offer he could give me and for me to think on it.
Legally I probably don't have a case since I did not buy the warranty but ethically, they are not living up to what they advertise on their website. I explained to A.J. at the beginning that I needed to keep my monthly cost down because of my other two car loans. My motto has always been "God is First, My Family Second, and I am Third".
I admit that I would love a new car. But I am a MOM. I am third. Someday I will get my cross-over SUV but it is not in the cards at this point in time. I am a special education teacher and school will be starting soon. I need a reliable car to get me to work and to help with my granddaughter.
I have strongly recommended to USAA and to True Car Services that they reconsider having Ford of Boerne as a listing under their Car Buying Services. I feel that they have not been honest with me from the moment I signed the paperwork, and that they have been very unwilling to help me without getting more money from me. Ford of Boerne has only one agenda, and that is to get as much money out of everyone that steps onto their car lot.
*** I must add this last note. I kept wondering why I didn't buy the warranty. I finally found my paperwork which was in a very safe place and it refreshed my memory. We were NOT offered a warranty. The box "AS IS" was already checked off. There was no warranty on this car. I verified with my husband, and he stated the same thing. No warranty was offered or made available. Which leads me to believe that they knew this car had issues and sold it anyway, even though their website states that all their pre-owned vehicles are checked out to make sure they are in good condition. ****
I admit that I should have seen this as a reg flag but I went on faith and trust that Ford of Boerne was a reputable dealership. But they are blaming me for the transmission problem. I am extremely disappointed that they would treat a special education teacher that believes in trusting people (especially her students) in such a manner

Yours Truly,
Aurora Freeman, M.Ed.
Cell # [protected]
email= [protected]@gmail.com

I am continuously bombarded by sales people trying to sell me extended warranties on Ford leased products that I no longer own. i have met with two local dealerships, Met Life/Auto & Home, and the Michigan Secretary of State. They all assure me that they do not provide any vehicle information to companies offering these warranties. However, the warranty companies have very accurate and specific information about my lease end date, make/model of vehicle, name and location of lease originator.

That leaves only one party left that could provide this information -- Ford Motor Company via Ford Credit. This is a violation of my personal privacy, a potentially criminal act, and a safety concern since these sales calls are made during peak driving hours to cell phones utilizing Ford Sync constituting a driving distraction.

Please provide the specific part of the Ford Lease contract that allows Ford to provide or sell this information to third parties. I am a retired Ford PD Controller and I feel strongly that this practice by Ford greatly exceeds other privacy concerns with companies like Facebook which provides free services to the customer. ford provides NO free services to its customers in exchange for using/selling customer's personal information.

2013 Ford Focus recalls on the transmission clutch and module and the fuel system. I have tried to get someone to help me with trading in my car due to the continual problems with taking my car to the shop to fix the re called part that had already been fixed. No one is willing to help! Please someone help me, trade out this car my warranty has expired and I have to have transportation to work! [protected]@gmail.com

Have recently(May 2019- current July 2019) had major a water leak that soaks my carpet on passenger side and the interior roof. I currently have to put my work cooler between the front seats to catch all the water that leaks when it rains. I reported it to my Dealer (Sayville Ford/South Shore Motors, Corp of Sayville, NY) when my vehicle was in for a recall of another defect Trim Rework Recall 18S27 (which involves the B-pillar also) and they informed me that I would have to pay a Diagnostic Charge of $145 Per Hour for them to evaluate the Water Leak Problem.
I refused to pay the fee they said Ford may offer some assistance-I felt it should Ford that picks up the cost:(1) Because its a Factory Installed Sunroof (2)It should be covered by Ford as l have researched & discovered it to be an ongoing complaint. I just want the problem fixed-I did not cause the problem.

For about 2 years I have been having problems with an intermittent camera system. The image of the back up camera shows on the mirror. The back up image appears on the mirror then goes BLUE then immediately OFF. I have mentioned this often to the dealer truck shop but when they have the vehicle it does not go off for them. I drive it off the lot and go to reverse and there will be no camera image on the mirror. The next time I shift into reverse the camera image will show fine. The service manager says they have to see the image disappear and will not take my word for it. I pull a trailer a lot doing volunteer work and I need that camera image to see the hitch in order to hook up. I am almost 80 years old and I really appreciate the camera image. I have had the truck into the shop several times and I would like to hear a plan on how to test or check the camera system! All they want to do is see the image disappear from the mirror. Bad circle jerk here and not accomplishing anything at Crown Ford, Fayetteville, NC.

Attention about new Ford Fiesta 2019 m cars !
I've bought a new car just 6/07 in Fethieye Ford showroom with Lots of noises from engine, road running of the tires, wind against the car noise with inside plastic compartments vibrations .
Have a listen to my 3 d day car driving on the Kas - Fethieye road and make your jugement.
It's my second times trying to be heard by people who are thinking to buy Fiesta 2019 m from Helvacioglu auto dealers that they are not competent to sell a brand cars without any characteristic comparisons between 2015 m and 2019 m deference's to a buyers . Moreover without a test drive !
And when I was there for fallowing next two days after receiving of my new car non of the dealers were in the sales department who sold me the car, due to their sick leaves . It was my second new Fiesta that I bought from them . With my first car I was so happy in 3, 5 years that didn't pay attention to nothing part from ordering new car from same showroom and it's new 2019 m Fiesta . And they never tried to explain to me about deferents characteristic of the new 2019 m Fiesta that it's consumes 7.2 liters which is not economic car as was mine previously owned car 2015 m Fiesta with all the same characteristic- titanium 1.0 EcoBoost . 100Hp .
As a woman buyer I'm very disappointed that they have used my trust in bad way and I feel cheated .
Not worthy to spend so much money for these series of Fiesta 2019 m as the service manager told me in showroom on 8/07 Monday with my complaining of the noises, that these cars are noisy and he admits that the dealers should have informed me about !
Hope to be heard soon by Ford main office how the women buyers are been cheated in Fethieye Helvacioglu showroom by unprofessional and not competent dealers .
I was loyal client to Ford in last 18 year . I driven Mustang in America, Mondeo in UAE and last two cars in Turkey which is lost my trust now to Ford .

I was having problems with my 2010 Ford Explorer and after bringing it to a few mechanics, they suggested I bring it to a ford dealership to help figure out the problem. I had detailed descriptions about what was happening exactly when and diagrams of the dashboard lights that were coming on. The wrench light, swerve light, ABS light and beeping service ABS Now. Lenoir City ford has my car 3 separate times for a week and after charging me over $400 to fix the problem .. which solved nothing just put me out $.. still never fixed it. I worked the Judy Daley the manager and she assured me since I had been put out for so long having to Uber to work and back when I didn't have a car since they had it and could never see a problem with it that she would see about getting me a loaner car so they could figure it out. After telling me that and asking for me to be patient which I was and waited a week listening to the lovely beeping multiple times a day, she would never return my calls but texted me (not very professional) saying I'm still waiting to hear and then nothing. I first brought them the car with this issue back in March. It is now mid July and I listen to the beeping and lights going off about 8 times a day and have no idea what to do about it. I have owned a 2002 explorer, this 2010 explorer and had my heart set on the new 2020 explorer as I have never driven or owned anything but explorers. Because of these issues with the car and with the service department my husband will not let us get a ford as our next car. I am extremely disappointed with the lack of service and frankly rude service I received at Lenoir City Ford and wanted you to be aware. I have been a loyal Ford costumer my whole driving career and am sad to see it end because of poor costumer service.

Thank you,
Bonnie knutsen

On 24 April 2019, I (Douglas Greathouse) put down a $500.00 deposit to order a 2019, 2-door Ford Ranger. To date, the vehicle has not arrived at the Moon Twp. Ford Dealership in Moon Twp., Pa. 15108. On or about the 7th week, after the order, I was told by Brian Grogan, sales consultant, that Ford said the vehicle had been build and was "in route". 82 days (11.7) weeks have gone by and the Ranger has not been delivered to the Moon Twp.
I have checked with the sales people at the dealership and they just seem to give me lip service. I was originally told that it would take about 6 weeks to receive the Ranger. It's just shy of 12 weeks and no Ranger plus Ford said the Ranger was off the assembly line, so the truck has been sitting for some 5 weeks. This is unacceptable !
My name is Douglas Greathouse, telephone # [protected].
I've been a good customer at Moon as I've bought two Rangers there before and always get my servicing done there.
Brian Grogan's # is: [protected]

Thank you for addressing my problem

Bought a used ford escape 2.0L ecoboost with 33000 miles from a local dealer in July 2018. By July 2019, I had put 8000 mi on the car and had taken it in for all scheduled maintenance. Then one day upon starting the car, a big plume of gray smoke came out of the tailpipe, it ran rough and then clunked loudly with driving in reverse for about 4 ft. also the information screen said to get an oil change even though I still had 2000 miles to go before the next scheduled oil change. I called the dealer and was told to ignore the info screen and to keep the original schedule for oil change. then 4 to 5 days later the check engine light came on and I took the car to the dealer. The dealer informed me that the head gasket was leaking antifreeze into the cylinders and that the motor would have to be replaced, even though the car only had 41000 miles on it. I was told that they would be replacing the motor in about 3 weeks. At the end of 3 weeks, the dealer had not called to schedule the repair so I called them and found out that the new engine would now not be available until after 7/31/19 ( another 3 weeks at least). I was told at the first meeting with the dealer to drive the car in spite of the leaking head gasket and it would be ok until the motor could be replaced. That only lasted a few days and the car ran too rough and smelled too bad to feel safe driving it. Upon learning that there was a further delay in getting the new motor, I asked for a loaner car, or for the dealer to rent a car for me, ( the dealer did not once make an offer for a replacement vehicle). I was told my the service rep that they would have to speak with ford re a replacement vehicle. Not being one to sit around and wait for the dealer, I phone ford corp customer service and finally obtained a replacement vehicle after much dispute with the dealer . So much for customer service. I also phoned the dealership and requested that the GM phone me, but that never happened. They always said they couldn't find him when I called in . I guess no one looked in his closet. This type of pathetic customer service is enough to convince me never to deal with ford again, let alone having a car motor totally fail at 41000 miles.

I have repeatedly taken my 2017 Ford Focus Hatchback Titanium to Jim Bass Ford in San Angelo Texas, where I bought it, to get my clutch issues resolved, but they insist it does not have a problem. It does not do it all the time, but when it does it is horrible. It makes loud grinding noises, lurches and bounces, and shutters when I accelerate. Jim Bass says it is within specs, which is a load of crap. I have serious issues with my Ford Focus that is still under warranty. Their customer support is very bad. They have, at least 10 times, taken my call and promised to call back and they don't. I had the service rep ride with me and he agreed that it was not good, but then when I left it there to get repaired, they told me that would not fix it because they could not duplicate the problem. Now I understand from news reports on NBC that Ford has known about these problems with the transmission and clutch for this model for years. I want my transmission fixed. I will not stop complaining until I get what I deserve; repairs to a known problem. I demand to be heard. I am 64 years old and have owned many automobiles. This is the worst customer service I have ever experienced since I bought my first car in 1971. I would very much appreciate a response to this complaint and a promise by Jim Bass Ford to repair my defective Ford Focus.

I've bought a new Ford Fiesta 2019 titaniaum 100 ecoboost 100HP X package from Fethiye Ford showroom 6/07 just 4 days ago and very disappointed. Fiesta 2015 titaniaum 1.0 ecoboost that I previously owned. was consuming 6.1 L but the new Fiesta 2019 titanium consumes 7.2 -7.4 liters as shows on my new car. The sales team was swirling around us for almost a 3 moths till they completed the payments to order me a brand new Fiesta from Germany as they said and had to wait for 2, 5 moths before I got my new car from where all of my problems started . On 6/07 just few days ago last Saturday after the sale was completed at 17.30 pm first time I got to drive the new Fiesta which was my new car . When I left the showroom that Saturday I noticed that the new car was not normal it didn't have the nylon covers on the seats which should be as brand new car then I thought perhaps they took them out for me and just was end of the day and we were very tired with car registrations and waiting for notarizing it so completed the remaining balance of the car to them as they asked me to do then only for first time I got to drive out my new car from dark showroom garage with my daughter and with same sales department personnel. And suddenly noticed the very disturbing engine noises and asked them if this is ok ? Then I called the service man back after 3 min that I don't like this car and will bring it back. It was Saturday 6 pm already and Mr Ismail said to come back on Monday. Fiesta Titanium 1.0 Ecoboost 100 hp that I had previously owned 2015 model which I had bought from them consumes 6.1 liters but this new car 2019 shocked me on the way shown 7.2 liters. First we paid down payment then on 27 th May the half of the amount without any test drive nor informed about deferent characteristics of the new car with same an automatic benzine 2019 which they said on Monday wen I submitted my complains about my new car in service department they said after test drive my car with me that all Normal and it has deferent characteristics that engine noises with wind noise against the car from outside to have . .How possible? And I doubt that is a brand new car and asked him to write down all about my complains which he never did part from noises that normal to have . Moreover, they prevented me from having a test drive for which I had asked and booked date with exact time and never had due to they kept us friendly tea and coffees then told us to that someone else took the test drive car to his home and if we could go there to get test drive which was after 4 pm and they new that we will not go to Seydikemer area to some guys place as a woman alone without their presence. They never informed us before giving me my new car on same day after registrations to my name was completed the plate number installed about it engine noises with road tyre running noises and wind blowing against the car noises and suddenly all the sales dealers were gone from the show room on Monday when I was there to complain even had to comeback on Tuesday they were on sick leave as I asked, where is the Gamze h who pushed me to sign the car received letter that is in good conditions that we only just saw from outlook and interior in dark garage of the showroom where it was ( and all recorded to their safety cameras )and she must correct it now that I never tested my new car before and she did wrong to ask me to signed . But guess half of the dealers got sick leave for two days of my visits their . Now I had to ask my lawyer to handle this my problems with Ford company in Fethiye that it has unbelievable noises even the plastic compartments are shaking inside and makes noise . How can they sell me the brand new car without the nylon covers? I have been in the Ford showroom every day, and they say it's normal noise for these séries of Fiesta. I will fight for my rights so that they think twice next time before a woman astray. Then i said, I will go to my lawyer to handle these issues with Ford company for me that they have abused my trust and cheated me with this new 2019 fiesta and finally broke the client loyalty. I trusted the same showroom with my second car. I never idea of that they will cheated me now on my second car purchase from them and with not new car, engin and wind noises against the car and with plastic cover compartments vibrating inside. They thought "oh she is a woman -foreigner and she is very friendly and never will complain. Ford has lost its loyal customer and it seems that they are short term profits.
Please ladies look before you go your own to Ford showrooms to not get cheated!