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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:53 pm EDT

Ford 2016 ford escape

I bought a 2016 Ford Escape from you just about 3 years ago
Anyways the car has been fine it has just about 80, 000 miles on it now and I have had no trouble until the past few weeks. The check engine light came on saying there was a misfire in Cylinder 4. The car was just at Firestone getting an oil change and new tires and so I asked them to look at it. They replaced the spark plugs and cleaned out the fuel system as well as replacing a coil.

Needless to say the check engine light came on again.

Last Friday I was driving home from work and a red light came on and said the engine was overheating. The temp gauge went to the H. I was stopped at a red light and before I could pull over the car reset itself into safe driving mode and the temp gauge went down to normal. I drove the car home maybe 2 miles and than I drove it to Ford in Huntley. They just called me and stated the engine is cracked and it will cost me around 5K to repair.

The car is 3 years old and I did not get any extended warranty because I drive

(highway) about 70 miles a day and the warranty would be over within the first 4 years of purchase. I still have 2 years to pay on the car.

I need some assistance here if possible. Can you please advise me on what if anything I can do to get this corrected.

Thanks !

Alisa

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Update by Alisa G
Oct 17, 2019 3:53 pm EDT

bought a 2016 Ford Escape from you just about 3 years ago
Anyways the car has been fine it has just about 80, 000 miles on it now and I have had no trouble until the past few weeks. The check engine light came on saying there was a misfire in Cylinder 4. The car was just at Firestone getting an oil change and new tires and so I asked them to look at it. They replaced the spark plugs and cleaned out the fuel system as well as replacing a coil.

Needless to say the check engine light came on again.

Last Friday I was driving home from work and a red light came on and said the engine was overheating. The temp gauge went to the H. I was stopped at a red light and before I could pull over the car reset itself into safe driving mode and the temp gauge went down to normal. I drove the car home maybe 2 miles and than I drove it to Ford in Huntley. They just called me and stated the engine is cracked and it will cost me around 5K to repair.

The car is 3 years old and I did not get any extended warranty because I drive

(highway) about 70 miles a day and the warranty would be over within the first 4 years of purchase. I still have 2 years to pay on the car.

I need some assistance here if possible. Can you please advise me on what if anything I can do to get this corrected.

Thanks !

Alisa

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3:47 pm EDT
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Ford 2014 ford focus se 19n08 transmission clutch shudder - transmission clutch warranty extension

10/17/2019: About a year ago (Fall 2018) I purchased a 2014 Ford Focus SE from a colleague that works on vehicles. There was 38k miles on the vehicle. The car had been wrecked on the right front bumper and it has a rebuilt title. The vehicle is in excellent condition but after purchase we found that the vehicle shudders and jerks from acceleration. This happens quite frequently and is very unsafe when pulling into ongoing traffic. After researching this particular vehicle I found that this is a known issue with the Ford Focus. A friend of mine who also has a Ford Focus told me to take my vehicle to the dealership and they would fix this known issue at no cost- he had taken his several times. I received in the mail recall/ warranty paperwork on the vehicle about this issue and I called and made an appointment at the local dealership in Greeneville TN (Gateway Ford Lincoln, Andrew Johnson Hwy. Greeneville, TN 37743). I was told they would check the vehicle and if there was an issue they would fix it that day. On October 14th we dropped off the vehicle and they called about 2 hours later and stated that they had run diagnostics on the vehicle and found that it had a rebuilt title and therefore was not covered. When I picked up the vehicle I asked to speak to someone and again was told that after diagnostics it was not covered because it was rebuilt. I stated that this was a known issue with this make /model and that it should be covered. I told him that I had brought the vehicle in for a previous recall and that had been covered even after I explained that it had a rebuilt title. He said that only safety recalls covered rebuilt titles. I told him that this was my 16 year olds vehicle and that when he or I pull into ongoing traffic the car stutters/shutters/ and jerks and that I felt it was a safety issue. He then told me I would need to call Ford directly (I had a "chat" today and was told the same thing). He then told me that we would be charged for the diagnostics they had to do. I asked him why he even ran the diagnostics if he knew I had a rebuilt title from bringing it in the last time and he really didn't say anything. When I went to get my key, I was given an invoice for $130. I told the cashier that I wasn't prepared to pay anything today because the letter said it would not cost anything. She said I would have to talk to the assistant manager again. As I called my husband she said that the manager had said not to charge me so I am thankful for that. However, I feel that this is very unsafe and should be covered under a safety recall. I have had Ford vehicles in the past and not had any issues like this. I would request that this issue be covered for my vehicle. I may be reached at 565 Guinn Rd. Greeneville TN 37743, [protected]. Thank you, Michelle Myers

Chat correspondence:
The following is a record of your online chat.
General Info
Chat start time Thu, 17 Oct 2019 17:18:30 -0400 GMT
Chat end time Thu, 17 Oct 2019 17:43:28 -0400 GMT
Duration (actual chatting time) 00:24:57
Operator Melissa
Chat Transcript
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: All agents are currently assisting others. Your estimated wait time is 0 minutes and 37 seconds. Thank you for your patience.
Info: All agents are currently assisting others. Your estimated wait time is 0 minutes and 37 seconds. Thank you for your patience.
Info: All agents are currently assisting others. Your estimated wait time is 0 minutes and 30 seconds. Thank you for your patience.
Info: All agents are currently assisting others. Your estimated wait time is 0 minutes and 30 seconds. Thank you for your patience.
Info: You are now chatting with Melissa.
Melissa: Hello. My name is Melissa. How can I help you?

Michelle: I took my 2014 Ford Focus to the dealership in Greeneville TN for a recall or warranty issue with the shuttering.
Melissa: I'll be with you shortly.
Melissa: Are you still there?

Michelle: They called a little later and said that after the diagnostics was run on the car it was found that it had a rebuilt title and wouldn't be covered. When I went to pick up the car I spoke with an employee who again said it would n't be covered and that I would probably be charged with a fee. I explained that I had called prior about another recall and that it had a rebuilt title and they said that recalls would be covered and they had fixed a prior recall. I told him that I did not understand why they would not fix this problem. He said only safety recalls were covered. When I pull out into traffic my Focus hesitates and shutters very badly. This, to me, is a safety issue. Also as I went to get my key, they had an invoice for $130 and said I would need to pay this. I explained that I was not prepared to pay this as the letter stated it was covered. They did end up not charging me and they gave me a number to call Ford directly. I am trying this chat first. Thank you
Melissa: I'm happy to assist you, Michelle. The dealership is correct. It appears you are referring to Customer Satisfaction Program (CSP) 19N08 TRANSMISSION CLUTCH SHUDDER -TRANSMISSION CLUTCH WARRANTY EXTENSION. However, vehicles with branded titles or cancelled warranties are not eligible for this service action. Yes, all safety recalls would be covered, and depending on the CSP, that may or may not be covered.
Michelle: The car is in excellent condition and I know of the many complaints on this vehicle and I feel this should be covered. What can I do to get this taken care of?
Melissa: I see where you're coming from; however, we can only suggest speaking with your dealership regarding any repair options. The repair would just not be covered under that specific program as vehicle with branded titles are not eligible. However, if Ford issues another program or even a recall in the future based on the situation, you can check into coverage or reimbursement during that time.
Michelle: Please send a copy of this chat to my email at [protected]@gmail.com
Melissa: No problem. You can email this chat to yourself by clicking the + button below. Is there anything else I can assist you with today?

Michelle: No thank you
Info: The chat transcript will be sent to: [protected]@gmail.com at the end of your chat.

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3:12 pm EDT
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Ford timing of dome light and putting the key in the ignition. safety and convenience

When I get into my 2018 Ford Escape I like to lock the car door right away. That's a safety feature for me to be safely locked in the car before I put the key in the ignition. However, when I lock the door, the dome light turns off before I have a chance to get the key inito the igniton and I'm fumbling trying to find the keyhole when it's dark outside.
I would suggest slowing the time the dome light shuts off to allow for getting the key into the ignition. I would only take a few more seconds. Just a suggestion.
I love my Ford Escape otherwise. Thank you.

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5:51 pm EDT

Ford 2018 ford f-150

Truck has been to two dealerships for a total of six times. Eng stalls and runs rouhg, check engine ligjht and wrench light come on and speed control will not work 27475 miles on the truck purchased 7/31/19 been sitting for over a month because Ford will not buy back or even address can't riski puttiong one of our guys in it again due to so many breakdowns. Our company has 123 Ford trucks and vans on the road but this issue has got me thinking about those Chevy and Dodge folks in sales that always want to meet.

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Update by Scott RSS - BDG Rex Moore
Oct 15, 2019 5:56 pm EDT

Corrections Engine stalls, runs rough- misfires check engine ligjht and wrench light come on and speed control will not work 27475 miles on the truck purchased 7/31/18

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1:01 pm EDT

Ford lifetime powertrain warranty

How can I buy a New F150 or 250 from a dealer that does not offer the warranty?

Their end of year prices are thousands of dollars better than dealers in Middle Tennessee. I shared 4 separate Ford Dealer links verifying those warranties.
https://www.beamanauto.com/lifetime-warranty-info/
https://www.fordofmurfreesboro.com/lifetime-warranty.html

"Ford lifetime powertrain warranty
What Is a Lifetime Limited Powertrain Warranty? Simply put, it is a warranty that provides protection for as long as you own the car to the key component groups that are essential to keeping your vehicle running: the engine, transmission/transfer case/all-wheel drive assembly, and drivetrain assembly."
According to all dealers it is good in all 50 states and Canada.

This cheaper dealership is hundreds of miles away, but replied back to me with the following.

This's is just a sales tactic. These warranties aren't worth anything. Don't expect it to work at our dealership. This is one of those warranties that they will find anyway to say it's not covered. Don't get suckered in. Go with the lower price not a warranty gimmick.

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Update by Sam Sneed
Oct 15, 2019 1:13 pm EDT

My first question should have this added. How can I purchase the Lifetime Power Train Warranty from a dealer that does not offer nor respect that warranty?

How can I buy a New F150 or 250 from a dealer that does not offer the warranty?

Text or email me any info on this please.

Thanks,
Sam

Update by Sam Sneed
Oct 15, 2019 1:03 pm EDT

Text or email me any info on this please.

Thanks,
Sam

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Peter Punkineater
, US
Nov 21, 2022 3:08 pm EST

Noone offers a lifetime anything unless its junk. I can't believe you are that naive

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8:27 am EDT
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Ford treatment I got from edenvale dealership

i went to basil green to change battery today in the morning and the service i got there was poor i had to sit there from 8:35 till 12:38 for the battery to be changed and after that many hours i spend there, when i asked them what is going on with my car they told me that they don't have batteries i can go and they will call me when the battery arrive and the service consultant that was helping me kept on ignoring me when i was asking him about the service and he even ask me to call my department to give him go ahead and according to my knowledge he's the one who must call my department for go ahead since they are the one who booked the car with him & when i asked people around how they operate they said since you're black you wont get any help soon, if only you were white like them they would have help you long long time ago...

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6:34 pm EDT

Ford sync-no longer works with cell phone. date 10/9/19 or 10/10/19

I took my 2015 Ford Taurus to Liberty Ford. It was determined that the Sync System needed an update and there would be a charge. Sync was then updated and my phones work well with system. I paid the charge of $106.75.
My issue: Why was I charged for a system update for Sync. I did not mess up Sync and there was a system problem with Sync

John Zahorec
[protected]@yahoo.com
1518 W 30th ST
lorain, oh 44052
vin#1FAHP2E83FG206671
Milage 62, 487

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3:48 am EDT
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Ford 2015 ford f350 powerstroke diesel

I would like know why I cannot expect the same loyalty from Ford that I have shown to your vehicles. I have never driven anything but Ford products for 37 years. I have a 2015 F350 with Powerstroke Diesel. A recurring failure in the DEF Heater as acknowledge by Ford, has been covered by a Service Bulletin repairing the defect in all diesel trucks, except, EXCEPT, 2015 F350's. F450 covered, F550 covered, F250 covered. Help me to understand this dilemma, because it makes absoulutely no sense. Same parts, same plant, same build dates. I just bought a 2019 Edge, wish the hell I hadn't. I WANT MY DAMN TRUCK FIXED JUST LIKE EVERYBODY ELSE WITH A DIESEL...….HELP!

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Update by mark75763
Oct 18, 2019 6:13 am EDT

I just got done with service rep, waste of time. He seemed interested in helping, until all of a sudden he says “I ran your vin # and there is no service bulletin, recalls or safety issues with your truck model. I’m like “what in the hell do you think we’ve been discussing for 3 days”. EXACTLY!

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Jhook
, US
Oct 17, 2019 4:20 pm EDT
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I am on this web site seeking the same answers! My local dealership said contact “customer service”, one person said “no, not covered” one says “I can’t see why it’s not covered”, but they won’t talk to the dealership! What good is customer service if they won’t help. Surely there must be a class action lawyer liking his lips over this one!

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3:33 pm EDT
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Ford 2010 f150xl 4.6l triton

this is not so much a complaint. But I've taken my truck to several mechanics and no one knows what's going on with it. I will be driving down the road when the air conditioning stops working the temperature. Temperature but all gauges all bottom out in a truck has a rough idle. I've been told it's anything from a light bulb to the computer.
please contact me ASAP. Without my truck I can not work at all. I have a 4 year old daughter that was diagnosed with wideman Steiner syndrome and my wife has to stay at home because she requires 24/7 care. I don't mean to beg but I am desperate and no one will help me.

Michael Reagan
[protected]@gmail.com
[protected]

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2:15 pm EDT
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Ford warranty coverage

ford and its dealers are missleading the public about there cars and warranty coverage.because of all the law suits about there duel clutch transmisions they wont even talk about them and if there covered or not.they sold me this car 2019 ford fiesta with a automatic transmision.and i would like to know if the clutchs are covered.the dealer says dont worry ford solved the trans problems.dont worry ford will take care of you.the warranty book is outdated and dont even take about the clutchs.ford help line would not answer the question.they told me to talk to my dealership.i asked for legal dept and was told call corperate im dearborn.so they told me to contact my dealership.who says dont worry ford will take care of you.there are over a 100000 people who say differant.they had to sue them to get anything done.my dealer said the problem has been fixed.and that there is nothing to worry about.then why wont they talk about the clutchs and tell me if they are covered

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10:36 am EDT

Ford ford ranger raptor

Hi, I am Senthil Kumaran from Malaysia, I have bought a Ford Ranger Raptor just a nonth before, as per Ford Malaysia its the flagship car/truck here.
Just in 200km plus my car started its very first problem, the engine started to stuck. When sent it to service centre, the service officer told that the injectors problem, need to be replaced and tested for long run before hand it over to us.

So, here i have some doubts,
- how come a brand new car started make trouble and need to change the injectors just in 200km
- if the there is long run test drive to make sure car running smoothly after repair, it will consume and effect my warranty by mileage.
- what are the compensation by Ford to us?

- what are the guarantee by Ford that this problem wont repeat again?

So after this the dealer has calm us and ask us to use the car and said the problem wont happen again and will give some compansation for us. But till there is no response at all from Ford Malaysia.

At last now my car broke down again for the same reason and more worse. Now i just need to knowwhat the answer will given to us. Just going tell us the same answer? Cheat us again, that this car won't make problem again and all the issue on this car solved?

-Please give me the reason what is the actual problem.
-What are the compensation going to give us?

Name: Senthil Kumaran
Country : Malaysia
State : Ipoh
Service centre : SNS Kembara Utama
Car registration number : SMS 582
Car model: Ranger Raptor

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2:54 pm EDT

Ford dealer

October 10, 2019
115 SW 58th St
Cape Coral. Fl33914

The last week of August I was driving back to Ft Myers after 3month on a job in Shreveport La. My VW TDI died and was towed to Jackson Miss on Sunday August 25.
Since my VW Sportwagon was 8years old with over 250, 000 miles on it, I assumed it was a lost cause. On Sunday in a rental I drove around looking at vehicles.
On Monday I went to Gray-Daniels Ford about 8am, because they had a couple of possible trucks. The salesman and I came to an agreement on 2014 used F150. We agreed to a price of $19, 500.
Then the games began, first waiting hrs for someone in management to get back to me. Then the how much the payment should be, then the low payment of 72 months at 17.5% interest. On and on. Then the realistic interest if I bought a warranty. Finally, about 4:30 they completed the paperwork done.
I drove back to Ft Myers and found out I could not register my vehicle in Florida because I did not have a title. After many phone calls and a couple of weeks (7-day tag from Miss) they overnighted the paper work needed to register the truck. Then is when I found out they charged me to full 20, 000.
One issue I will admit to is I needed to get back to Florida to renew my drivers license as it was about to expire on the following Saturday. They assured me they would fix the loan when I sent them a copy of my new address as having moved back to Florida. This they never completed When I never heard from the loan company, I found out the payment was due the next day
Now I know I was stuck in Jackson, but I feel abused.
In the last 10 yrs I have bought a Honda Cross tour, VW Sportwagon, Buick Arcadia and a Chevy Silverado three of them for my wife. Never have I had a dealer treat me the way Gray-Daniels did. While I feel the Ford truck is a good vehicle, much improvement could be done at the dealer level.

Gregory HocH

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10:30 am EDT
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Ford 2017 f350 6.7

I have a truck that I can not tow with because it needs a fuel pump. I'm being told by Land Mark Ford East in Springfield, IL that they can not get a pump because ford does not have one in stock and can not tell me when one is available . The service department telling me that your excuses is that you are in the process of switching vendors and don't know when a pump will be manufactured. This truck is only two years old with 18, 000 miles on it. Not being able to provide a fuel pump for it is unacceptable! I'm aware of the class action lawsuit against you on your faulty CP 4 injector pump that I already changed out. Someone better get to the bottom of this or there will be consequences!. Trevor Casper

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8:18 pm EDT
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Ford complete engine replacement

To whom it may concern,

We have owned several Ford vehicles over the last 20 years. We have had no issues with them. In 2017 we purchased a 2017 Ford Edge 2.0 Eco Boost. Last week we starting experiencing problems with cylinder 2 misfire and engine over heating. We took it in to the dealership ( very nice people ) but we were informed yesterday that they will have to completely replace the engine due to coolant intrusion. We were very disappointed as we have never experienced issues like this with our past Fords.
We were also told that with the new engine our powertrain warranty does not start over, so this means I have maybe 14, 000 miles to reach the 60, 000 miles and then who knows what will happen. Will this engine give us issues as well since it is the same engine that we have in our Edge right now. Just had to vent. So disenchanted with the whole experience.

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12:10 pm EDT
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Ford 2014 ford fiesta

If your family is in search of a reliable vehicle, do not purchase a ford, the least a ford fiesta of any model. I purchased my vehicle brand new only to be plagued with recalls that are extremely inconvenient, time consuming and hazardous at times under operation. The transmission the life of the car, is infected with defects. It consistently needs repair as it will shut down, unannounced and stall without warning. The car began to disengage a year after purchase. Although, the repairs are free. You must first contact ford upon. Encounters of unannounced problem. They are aware of the defects but made no initiative to contact myself with deliberate and truthful information. If you have purchased a car if any problem begins shortly after purchase contact ford. If you are looking to buy a car. Please stay away from any and all makes of ford. It is a horrible investment because the vehicle is already damaged upon purchase.

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10:22 am EDT

Ford product recall service resulted in disabled brakes by service, forcing me to buy new ones

On Friday, Oct. 4th, 2019, I brought my 2015 Ford Focus into Basil Ford, 1540 Walden Avenue, Buffalo, NY 14225, for two product recall services. I was told I would also need to repair a loose left front sway bar ($119.71) and that my brake pads were getting low and brake repair would be $409.98. I agreed to the sway bar repair and told service tech Merissa Fularz that I would come back later to repair brakes. She agreed that would be fine. Upon picking up vehicle the next day, Saturday, Oct. 5th, I immediately noticed something was wrong with the car. There was a very loud knocking noise and braking was not functioning. I returned car to same dealership and service man on duty said brakes were gone and car was not driveable until the brakes were repaired. I reluctantly agreed to the brake repair as I had no other choice. On Monday, Oct.7th, after many calls, I was able to speak with dealership manager, Chuck Basil, who promised to investigate and call me back but as yet has not done so. I believe I was swindled by the service department of this dealership and am willing to place a complaint with the Better Business Bureau. Please let me know what further action can be done.
Thank you,
Lynne Snow
[protected]
[protected]@yahoo.com

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3:49 pm EDT

Ford gap insurance

I filed a claim [protected] with GAP coverage which operates through your credit dept two weeks ago. Never was I advised what was needed.I had to call to find out which documents were needed.When I spoke to someone over the phone re: what I needed.She began rambling off all the documents. I interrupted her with a question.She complained that I interrupted her and hung up. Several other employees hung up eg. I asked for clarification on their email address as I received 3 versions and one person told me that he did not receive the document.Today I spoke with Ken who was very condescending and aloof. He would not answer me when he now added a new condition ie that I had to cancel my ford service contract before the claim could be settled. I asked him where it was located in the contract.He said he had to get the contract.Never did and never answered me. Instead he began criticizing dealers . I said this is superfluous. His response to me was "at least I know the meaning of that word." Then during the conversation he called me "dear" I told him this is a business conversation not a romantic call. He incessantly talked over me especially when I repeatedly asked him to show me where in the contract it said I had to cancel my service contract before the claim could be settled. He accused me of yelling. Yes, I spoke up because he refused to answer my question He continued to dodge the questions with a lot of gibberish eg. criticizing dealers and superfluous information about GAP. Finally today Ken sent a list of the needed documents However, Ken said that their company was an "inbound " company. His definition was that they only exist to receive documents since I complained I never got a response from anyone by phone or email regarding if the documents were adequate. I never heard of a company not interacting with the customer on the quality of documents. Based on my treatment of this Department of the Ford Company, I never will purchase a GAP contract thru Ford again. I may never purchase a Ford automobile again . virginia baron [protected]@att.net

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1:38 pm EDT
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Ford service dept.

I have a 2018 GT Premium that I bought from a dealer in Osswego Il. in Feb. of 2019. I stopped at our local ford dealership to inquire about an intermittant issue I was having with the left outside mirror trying to move on its own when the switch was in the off position and when I closed the door. The first question the service master asked me was if I bought the car there. When I told him no, he told me to take it back to where I bought the car. Doesn't Ford take care of warranty issues at any ford dealership? Needless to say I was very perturbed at the way I was treated by this individual and when I left I had a rotten taste in my mouth never planning on darkening their door again. I have always had my ford truck and other mustang serviced there before but not now. As I have inquired about this issue and got no satisfaction from mack ford, what is my next option? The service managers name is Mike Paulson. Thank you for any help. A forever Ford fan until now.

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10:55 am EDT
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Ford ford fusion transmission

I am a long standing customer of Ford. I was the accounting manager in
a Ford dealership for over 25 years. At the time of my retirement my husband and I purchased a 2013 Fusion Titanium. We absolutely loved this car! On a recent trip we were in Bloomington, Il and our transmission started acting up. I took it to the Ford dealer, Leman Ford. We were told that our 51000 mile Fusion needed a new transmission. The cost of the repair was somewhere around $5200.

I have researched this and have found that Ford has been having many complaints regarding transmission problems. As we had no other choice, we sold our Fusion as is, and rented a car to return to our home.

We fully expected to get many more miles from this Fusion and are deeply disappointed in Ford. After owning F150, Taurus, Ranger, Mustang, Maverick, and Pinto, I was not a happy Ford customer.

Both my husband and I have been in the car business for many years and we know how to take proper care of a car. Our Fusion was in excellent condition with a pristine interior, frequent oil changes, newer tires, and updated NAV.

We are now in search of a new vehicle. Should I look at another Ford? After so many years with Ford, I just don't know for sure!

I will look forward to hearing from you soon,
Judy Gibson
Email: [protected]@icloud.com

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Update by judykgib
Oct 15, 2019 12:38 pm EDT

When can I expect a reply to my Fusion transmission complaint? I submitted it earlier on Oct 8 and it is now Oct 15 and I have yet to receive any reply! Is Ford Motor Company at all interested in keeping a long standing customer? The first car I ever drove was a 57 Ford, I sure hope my beautiful 13 Fusion will not be my last. I am hoping that Ford is still trying to maintain great service to it's many customers.

Judy Gibson
judykgib@icloud.com

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6:28 pm EDT

Ford ford does not seem to care about customers anymore! they sold me a lemon

Hi, I paid almost 10 grand for a 2015 Ford Fiesta less than 2 years ago.
It has needed Transmission work done many times.

I have put less than 30k on it, and the glove compartment broke. The handle on the door broke, the transition broke many times, the electronics glitch and won't open the doors, when going up any hill, the inside of the car smells of transition fluid.

The Car has 50k miles and is a total piece of crap.

I went into FORD, asked to speak to the manager, he would not even talk to me. That is after a guy came back and asked me if I wanted to buy a new car. I said no.
The guy came back and said to call Customer Serice,
still refusing to even listen to me, see me, or even try to help me.
So, I said okay, then please write his name down on a piece of paper so I can tell FORD he refused to even talk to me.
I was told to go there today by my lawyer, and if they will not do anything, then we can start doing something.

After I asked the guy to write down the managers name at Ford, the manager finally came out.

He came out, was very rude, uncaring, refused to even look at the car. He refused to help in any way possible.

He was only willing to help is to buy my car for Wholesale price, And charge me a full retail price for a new car.

I told him, I will report this to Ford, what is your name?

He refused to give me his name and said he is not going to risk his job to try to help me.

This is in Chula Vista, California, at
Address: 560 Auto Park Dr, Chula Vista, CA 91911

The guy is a tall fat Mexican with a bad attitude.

So, I guess I will go get the lawyer to sue ford?

Thank you so much for the great customer support.

Why does Ford not care about customers anymore? I am a social media expert. I will tell the world about this!

Read full review of Ford
Update by john lerner
Oct 06, 2019 6:29 pm EDT

I feel like Ford ripped me off, and refuses to do anything to make it right!

Update by john lerner
Oct 06, 2019 5:48 pm EDT

Why does Ford not care about Customers anymore?

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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1800 771 199 133 673 More phone numbers

Website

www.ford.com

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