Ford
reviews and complaints

My wife travel to Texas after Groove Ford of Denver had installed the gas tank, on our truck. Unfortunately gas was observed leaking when the truck was filled up with gas in Fredericksburg Texas. The local Ford dealership (see the attached file) identified the problem with the bolts securing the fuel sender bolts being loose. This email is requesting That groove Ford pay for the faulty work done in the amount of $121.32 and the unscheduled stay over at the hotel of $131.65 for a total amount of $252.97
Both invoices of the work performed is included

I own a 2014 Fusion with about 120, 000 miles. Since this is the nicest car I've owned in 30 years because of having children, I baby this car. I don't even allow food or liquids other than water to be consumed in my car.

In December, I stopped at a STOP sign and as I excelled to turn, my car revved and topped out at no more then 5 mph for about a hundred feet. I pulled over and that was as far as it would go.

I had my beauty towed to Auffenberg Ford in Belleville, Illinois for them to take a look at what was going on. There had been no lights or warning signs of something coming so I had no idea what to expect, but didn't expect what I I on the phone call from the service department. I was told my transmission needed to be replaced and the cost would be $7, 100. What the what?!?

I still owe just over $9, 600 and now I'm being told I need to find nearly what I still owe to get my car up and running again. What kind of poorly build transmissions are you putting in these cars? I called around to a couple highly recommended transmission shops and each one told me the quality of Ford transmissions are poor and they can't work on them.

Back to the service department, I tasked them with finding a used transmission because I don't have $7, 100 laying around. Two weeks later I received a call saying they searched to county over and found a used transmission with 87, 000 miles on it for $5, 600. Why would I spend nearly the same amount of money on a transmission with nearly as many miles on it as the one I had die out of the blue? I told the dealership I would leave my car there and for them to keep looking or a transmission at a reasonable cost. My phone hasn't rung and I've made two more car payments since I started waiting.

One transmission specialist said, "Ah, one of the new Ford transmissions... If I were you, I'd get a loan for something other than a Ford and then default on the Ford loan. Let the bank deal with the problem." I want MY car, I love driving MY car, but I will not pay $7, 100 for a part nearly as expensive as the entire car.

I am so disgusted with Ford I've vowed to never buy another vehicle from you. I've had my problems over the years with my F-150 and Windstar, but I always came back to Ford. My first car was a 1974 Mustang II. It wasn't until I bought this Fusion that you started pushing me away.

I had my tires replaced and the shop didn't tighten up my lug nuts on one of the wheels enough and they loosened up. One stud stripped and another sheered off. When I when to a couple national auto parts chains, I was told Ford doesn't allow anyone to sell parts for their vehicles anymore and the universal studs and lug nuts don't fit the new Ford models. Two studs and two lug nuts cost me $135 with labor from the dealership. Let me tell you, the fastest way to lose customers is to implement poor business practices like not being able to buy part for the vehicles from anyone but the dealer's service department and now my transmission.

I will never buy another Ford vehicle for as long as I live. I'm not leaving Ford, Ford left me! In the future, I'll be looking at the highest rated vehicles for what I want to drive and easiest to repair or have a shop repair at a reasonable cost, unlike a dealership. Honda is looking good and a neighbor works in the service department of a local Toyota dealer and she can't say enough nice things about their products.

In the mean time, I still have no idea how I'm going to get my car fixed because I will not pay another $7, 100 to fix a $9, 600 car. I could buy a NICE used car for that price and not feel like I'm being gouged anytime I need a repair. I am truly disappointed with Ford and feel betrayed.

Sincerely,

Robert J. Kennedy II
113 West Poplar St.
Mascoutah, Illinois 62258
314.283.9255
Robert.[protected]@athletico.com

We purchased a 2018 ford transit van, diesel. Vehicle has no power while in gear. Sent to koppell ford on northern blvd in queens, ny for repair. Repaird once, picked up and same problem. Been there for over two weeks. We are being told that it is a wiring harness that needs to be replaced, however there are none available. At this point in time we need the van for our construction projects. Question is what do we do now. If vehicle can not be repaired, harness can not be purchased since it is not available, what is our recoarse. A new van on ford. Please get back to us at the earliest with the fastest solution to this problem. Has something to do with the dpf system since this is a diesel vehicle and we are in the city of new york.

My Name is Peter Cave we have a Company Ford Transit This was taken for Warranty Repair at pembroke pines Ford for Steering issue and No Console Power for USB after one week they found the issue with the Steering corrected it then said i need a power module for the Lighter to power phones etc.And they will call when this part comes in this never happened i went back in person as no one was returning my calls and they told me they did not get my message and the part was in so i scheduyled for that Saturday plus an oil change 7:15 AM that Saturday no one can find the part i went ahead with the oil change thinking they will call back on Monday when Chris my Service advisor returns never happened just like Chris never returns calls or emails.
My Email to Chris Back in Dec ember trying to get an Answer from someone at Pembroke Pines Ford
I do think Warranty work is not a priority for This dealer and Ford should know how they support their Customers
Online i messaged the service Department for this Dealer asked that a Supervisor to call me obviously im taking the time to Write this as this also never happened

Peter Cave
Wed 12/4/2019 12:38 PM
[protected]@pinesford.com

Hello Chris,

Was there any update on that part
For my vehicle

Thank you
Peter Cave, Field
Service Technician
5607 North Hiatus Road,
Suite 300, Tamarac, Fl 33321 |305.300.1325

i had a recall on my 2012 ford focus, took it to jayson jones ford in heber springs, arkansas. Shawn closed my safety recall and did not come out from behind the counter. i ave had to pay for this repair, fuel tank replaced, fuel pump replaced, canister purge valve replaced and diagnostic. i want my money back and ford owes it to me. i have been talking ti for the last 6 months. i want $1068.23 to be paid back to me now or i am going to hire an attorney and get more. Heartland ford now owns jayson jones ford in herber springs, ark, shaun works for them now, tell him he can pay the money back to me.He closed my recall so i guess ford payed him and he got the money for doing crooked business! Janet Cater, 1857 Moore road, red banks, mississippi, 38661

January 26, 2019

Ford Customer Service:

Approximately one year ago, I purchased a 2019 Edge Titanium from Parson's Ford in Martinsburg, WV. Currently, the car has approximately 10, 500 miles. I could not be happier with the Parsons Dealership and have purchased several vehicles from them.

For nearly a year I have had recurring problems with the touch screen in my Edge freezing and not being able to reset. This happened 5 times during 2019 and twice so far in 2020. The 1st and second occurrences were in the summer and fall. The 3rd failure was in November and 4th and 5th times were in December.

I did not pay much attention to the summer and fall lock ups, but when it failed twice in December, I took the vehicle to Parsons for diagnosis and repair on January 8th. Their service technician reset the FCIM and the system worked fine.

A few days later, while driving, the screen locked again. It locked on two separate occasions in a single day. Clearly, what ever problem was causing the failure was getting worse each month. I returned the Edge to Parson's January 14. Since then, Ford on-line support computer has not been available to dealers and no one can discover what is causing the problem.

When the screen locks, the navigation map still moves behind the frozen icons, but nothing can be controlled via the touch screen. No Bluetooth, camera display, no hands-free-phone, no messages, no channel changing, no function of any kind that requires activation or adjustment using the touch screen. Further, the physical controls that increase/decrease temperature, seek and scan do not function either.

The only way to unlock the touch screen is to stop the vehicle, shut down the engine, exit the car, lock the doors, walk away and wait 10-20 minutes. During that time the touch screen remains illuminated. After some random amount of time, the screen turns off and I am able to restart the car. Then, the touch screen work normally once again.

With nearly every system electric on the Edge, from steering, brakes, cruise, lane monitoring, parking assist, etc., I have lost all confidence in my Edge. I consider this an important safety issue. If I cannot rely on the central control mechanism in this electronic car, I wonder what other systems might be subject to random failure as well.

When the touch screen system can lock twice in a single day, the problem become quite serious. I can't imagine that I am the only Edge owner who has experienced this failure. Other Ford owners with similar systems must have experienced similar problems.

The only similarity I can see during the last 3 lock ups, was climate. It was either raining or the air was saturated with water. There are no other similarities.

Please research this failure and help me regain faith in my Edge again. I am a lifelong Ford owner and don't want to change brands now.

Sincerely,
James Bell
Martinsburg, WV

All of the ford trucks we have bought since 2016 (8) have developed oil leaks at the oil pan area. Some have happened even after being repaired by dealerships. This causes down time for us. We are currently using brondies ford in toledo oh as our dealership. They are good. However I feel that a new vehicle should not have this problem within 20000 miles. I ahve worked on trucks since 1976

Went in Tuesday January 21st to test drive vehicle and get written trade in evaluation on my vehicle. Came back Saturday January 25th and informed them I wanted to do the deal. However instead of giving me there original trade in offer off $55, 000 they now stated my truck was worth $50, 000. Very shady and deceitful sales practice. I'm surprised they did bait and switch tactic now that a person wanted to do the deal, but I went down the street to get a better deal. Very shady to give written trade in evaluation offer, but 4 days later say no we can't do that deal. This is one dealer I would never do business with and customers should be aware and stay away. The must think a person isn't smart to think that's alright to do. Luckily there are honest dealers out there and did buy a vehicle from a competitor that gave me better pricing. I'd stay as far away from this dealer as possible.

During heavy rain - after setting for awhile -rain water dripping into cab over brake getting electrical parts and floor wet - have taken to dealer two times and they keep truck for two weeks and can not find source of leak . Truck is still under warranty. Ford should have an answer to problem or seek other professionals who may - I would hope your company brand means more to you then this and I would hate to take legal action. Repair to electrical system was made on first visit, but will continue to happen if problem is not corrected. My family and I have been Ford purchasing your products for several years! Would hate to switch.

I recently bought two vehicles from a Ford dealer where I live. I keep receiving, at least twice a month, flyers or advertising in the mail to buy a new vehicle not only from the place I bought them but every dealer in the area. My wife is now receiving them. I don't want them sent to my house anymore so how do i stop them?

I have owned a Ford for almost 60 years between my wife and myself and I should not have to put up with this

Hello, I've been driving around, after having changed the DEF Heater Cord Sensor, for weeks now because the truck code will not reset so I can complete/ pass my State Inspection, in order to be legal. The inspection station says they see this problem all the time. Does Ford have any suggestion as to how I can solve this problem without costing me more money wiht this Problematic Emission's System? I've been considering buying the new 2020 F450 Laiat, but am torn as to buying another truck brand that coninues to cause me problems. This is my second truck with emisssion problems. The first buy stopped work a month into my purchase. Thanks.

II owna ford escape 2015 When I went to change a tire got the wheel lug wrench out of the area where it was stored I tried to remove the lug nuts on the wheel the wrench did not fit on the nuts, I got a 18mm socket and it was too small so I got a 19 mm socket and it was too large. I tried a 3/4 inch soclet and it did not fit after trying all these socket . I had to hammer the socket onto the lug nut then remove the nkut from the wheel place in a vice and tap the nut out of the socket I had to do this on all four wheels and rreplaced all these lug nuts . I have been working on cars and aircraft for 45 yers, I have looked at these lug nuts my look nice BUT with this chrome covers on the lug nut will expand while rust starts to corrode and exspands the cover over the nut . This problem cost me four hours of work and $30.00. My e mail is [protected]@comcast.net

I called to inquire about buying a truck knowing that it would be an uphill climb. I called the Ford in Chiefland, Fla...Plattner's ford of Chiefland.

I told the salesman... Bob...what my preferences are and what I could afford and to save him time, I also told him my credit history...not good...and my car buying credit history...perfect...
Anyway, he calls back and tells me he can only do it for such and such and obviously I couldn't do that, so I thanked him and said goodbye.

He calls back and tells me another deal...I can't afford...And I told him I couldn't do it an thanked him again.

At this point, he gets very irritated and tells me I have to work with him...apparently to pay more than I could afford...which is like cutting my own throat... and without any extended warrantee which I made perfectly clear I absolutely needed

I don't appreciate being treated like a [censored]

So that's my complaint...for all the good it will do

My back window has been replaced 3 times and leaks worse now then before. It has been at Marshall Ford in Ofallon Mo. and now when I go through the wash the people in the back get wet. Period it is unaccepable to have a new truck that the back window leaks. Brian, service manager said you will do no more. I have talked to others with these windows that go through that wash and theres do not leak. I called and talked to a woman friday at the complaint phone number who sounded like she was eating and could care less, had to ask her to repeat everything 3 and 4 times. She said no recall cannot help me. I buy all my service vans there and will cease buying all if this cannot be resolved. Rick & Denise Pallardy, [protected]@gmail.com [protected] cell

We have been attempting to get our recalled airbags replaced for more than two years now... always the reply from Ford dealerships parts are on order... yet we still get constant text, postcards and mail that say the issue is deadly and immediate!

We have made multiple attempts to get this issue resolved with no urgency other than the text and mail... from the dealership!

I purchased a F150 from Rodeo Ford in Goodyear AZ 1 year ago. Just after i purchased it, even before my first oil change, I notified the dealership of several chips in the paint on all four sides of the truck. I was extremely dissapointed at the fact that a 50K vehicle would have such a poor paint job. Had I known that i would not have purchased it. I have own trucks for over 45 years and never once saw such a problem. It is more unnrving when I'm retired and do not travel all that much. Other F150s in my neighborhood, same year, gravel same roads, do not have anything like mine. These chips are noticable and getting worse. Rodeo Ford explain to me that they contacted you right around my 5K miles and you stated in so many words, tough luck. I believed Ford when they stated FORD TOUGH, but that's not really true. It's extremely sad that a brand new truck, worth 50k would have such a problem. This has devalued the vehicle and is embarrasing to own. If you don't warranty the paint job, especially when i took out the VIP warranty dealership offered, at least be up front. I would be willing to share pics and more info, but I know I am barking up the wrong tree.

I called in to Luther Ford the end of December regarding my drivers side door wouldnt latch. The service guy said it was a recall and gave me a Jan 15 as the earliest I could get in. I told him that I would struggle to get it latched and sometimes if I would lock the doors it would work. I asked since it was dangerous and winter out that having the door closed was pretty important, if I could get it in any sooner and he said no.

The following weekend I had an issue with it early in the morning and ended up getting it latched after locking the door with the electric button on the door. I went to the gas station to fill with gas, never touching the door lock and ended up getting locked out.I hired a locksmith to get the door open, $100.

Today is the 15th. I dropped my F150 off this morning. I was notified it was done before noon. I picked it up at one oclock. When I got in it in the parking lot of Luther, I noticed there were parts left on the hood. I hand carried them back to the service desk. My guy was not there so I spoke to the first person at a desk. He took the parts and went back to the technician bay. He came back and said that we had to bring it back in to the shop to put the parts in that were left on my hood. I drove it back in. Once the service guy got the tech working on it he walked by me and said that I owe the tech a big thank you for helping me out, I looked at him and said " are you serious"? He stopped in his tracks and said "dont give me any [censored], your not my customer, take it up with Brian" This capped off how I was treated from the time I brought the parts into the service desk and showed him, which basically was terrible.

I am 57 years old. I have driven Fords my whole life.I average 55k miles per year and get a new Ford every other year. This will be the last one. There is not any other Ford options in Fargo. I had an individual in the pickup with me that said he has never in his life seen anything like it. He also drives Fords and purchased his last Ford out of Hawley Mn for the very reason that happened today.

Roger Haberman
VP Construction
[protected]
[protected]@industrialbuilders.com
Industrial Builders Inc
[protected]