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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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11:24 am EST

Ford lug nuts on 2017 expedition

The Lug Nuts on my vehicle are very obviously defective or designed to not be operational with very limited use. I have only had my tires rotated 2 times and now need to replace my tire at almost 50, 000 miles. The lug nut are not usable and needed to be replaced. This is completely unacceptable and dangerous. A person would be unable to change their tire/wheel due to this situation. Charge $60, 000+ for a vehicle and cannot provide a $50 working part that has been previously well designed for 50 years. Their reason for the redesign is appearance, but their lug nuts look horrible after one use and are replaced anyway. Ford knows these are a poor design and every company that works on a Ford knows that they are a poor design. Been a Ford owner all my life (age 60), I guess it is time to consider other brands as quality has very little interest at Ford.

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11:34 am EDT

Ford redemption dept

I have been trying to contact Ford Redemption dept. I was a victim of identity theft. Apparently the checks (and I have a list of the check s)
got taken out of the mail box. I was traveling for about 6 weeks. Thought the payment had made it to the PO Box I sent it to every month.
Got back to Ohio and made my Sept payment and received a statement finally had not gotten one for over 5 months. I found I owed 3 payments. Next day the truck showed up and took the Leased Car. I was told by the tow company everything would be uploaded to
Ford Redemption the next morning. Was told when I called they had not received the info yet.
So I talked to the redemption dept and went through a short interview and found what I had to do. Send the payment mongram express which was done on Monday evening Oct 28, 2019. Called them the next day because they are only opened till 5 and this was done at approx
635 PM, Tuesday called got asked to hold and got cut off 3 times. That happened the next 2 days. Thursday was on hold and finally someone came on and took the info and said someone would call back before the close of business. DID NOT HAPPEN
I have left the account number and the receipt number and nothing has happened. I do not want anything else to happen as the car going to be sold because everything is NOW paid up. I explained I was sorry this happened and did all I was told to do and still NO ANSWER.
Please explain what I need to do to get my vehicle back Ronald Schilke [protected] Escape 2018 Ford Lease Sept 2018
I am hard of hearing but I will call you back. Thanks

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6:50 pm EDT
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Ford rattle inside of truck

I purchased a 2018 ford F-150 Lariat brand new. This vehicle now has 13400 miles on it. I have had a rattle in the passenger side middle and back now for 6 months. I have taken it to 2 dealerships. One could not hear any thing the other has had it 22-3 times. Even went on road test with the person logging it in and then she as well took it on a road test with one of the mechanices. Both heard what I have been hearing, however they say they cannot locate it. One time they told on the first work order #835809/1 that they seemed to have fixed i quoiting TSB 18-2361 and installed 2 linch pieces of heater hose and 2 clamps under the bar under the pass seat All ok now. I looked and seen none of what they are talking about and the noise is still there. They kept it over night and i think it just sat in the yard the next day until I came over and picked it up Stating they still could not find the noise, and was given 0 paper work. I have call the tech 3 times today and left message to call me. It is now 445 pm Utah time and still no call. I dont think they know what the hell there doing. Just replace the whole truck that I am paying over 40 K for and will start over. Other wise lets get someone who knows what there doing and fix this problem I cannot afford to run back and forth 220 miles each way every time they need it. And Tischners Ford here in town suck.

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4:10 pm EDT

Ford an employee

Hello,

An employee/temp employee by the name of Sophia Griffin is constantly posting pictures/videos on Facebook of her driving/transporting vehicles from the CN Harvey Rail Yard to the Chicago assembly in Chicago heights. It is very dangerous for this individual to be working for Ford and posting pictures/checking in/recording all while driving as this demeanor is deemed as inappropriate/unacceptable to have phones visible.
Sophia also smokes marijuana and I'm not sure how she passed the test if any test was given at all? I would look into this - I have pictures of her in uniform driving while recording and pictures of her smoking marijuana. If you would like these pictures please email me at [protected]@icloud.com
I would like to be kept anonymous please

Thank you kay

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12:49 pm EDT

Ford 2014 escape

This car has been nothing but trouble since I first leased it in 2014. At around 60, 000 miles the engine had to be replaced. Later that year the transmission had to be replaced. And before the year was out the steering rack had to be replaced. Two years later the car needed further engine work and the flywheel later cracked. The fly wheel had pressure cracks all around the center hole. Roughly a year later, this month, the fly wheel had cracked again and the car is in need of $6, 000 in engine work. How many engines should a car have in it's life time? Because this car is going on it's third engine. Every mechanic I have talked to has told that basically Ford Escapes after 2012 are garbage and I am living that nightmare. The car is currently on the lift at Davisdon Ford in Watertown NY where it will stay because I can no longer afford to put money into this money pit. What paperwork I have is in the glovebox of the car. Thank you for your time, Michelle Bex [protected]@gmail.com

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8:23 pm EDT

Ford power steering wheel

My power steering went out on my 2010 Ford Fusion. I did some research an to my surprise this is an issue that Ford Motors Company knows about. It has been happening to numerous customers all over the country. I saw over a thousand complaints about this issue there is a recall for the power steering wheel, but only for 2011 and up. The 2010 is not listed as a recall I will be contacting local radio and news companies to get the word out. This is a major problem that Ford Company knows about but fail to do anything about. This issue can cause a major accident or death.

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5:13 pm EDT
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Ford purchase of previously owned Honda Civic 2018 sold to us with damage.

Spoiler was held on with twist ties when purchased... several days later the spoiler came off when driving down the highway... returned to David McDavid to repair. They kept for several days and returned to us. After a couple of
weeks the spoiler came off again... returned to David McDavid and they refused to repair or replace.

We had to have the vehicle towed and eventually it ended up at a Honda dealer with us paying for the tow and repairs
$1400. This all happened in a period of 5 weeks from the purchase. We can send you specifics... David McDavid has the details at their location.

We are a Ford family - have been for many years. I was totally disappointed in how David McDavid handled the issue.. I had thought they had a good reputation in Ft. Worth. My grandson, who purchased the car, is a local graduate of TCU in Ft. Worth with his Masters Degree and a registered alum... I tell you this because he is a responsible young man. Jackie Rumbo - [protected]@central.com - [protected]

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5:07 pm EDT
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Ford 2018 ford f150

I noticed several weeks ago that my headlight assemblies were developing cracks after only 28, 000 miles.I took the vehickle to the dealership that I always do for all vehicle maintainence and the service manager informed me that they were required to photograph all headlight assemblies that may be subject to warranty replacement and forward them to Ford Motor Co. for approval. After a few days, the dealership called me and informed me Ford Motor Company wouldn't do a warranty replacement of the assemblies as the cracks that appear on both headlight assemblies appear to be caused by some sort of impact. There are no obvious signs of any impact on the assemblies themselves nor was there any other signs of damage to the vehicle. The vehicle wasn't in any accident and the areas where the cracks appear are beneath the hood and not in an area where they would sustain any impact without damage to the hood. This obviously wasn't an acceptable answer to what should have been a fairly simple warranty claim so I contacted Ford Motor Company and was eventually told that the dealer denied the warranty claim. When I requested to speak to the customer service representative's direct manager I was denied and told there was nothing further they could do because the dealer had denied the claim. I also requested that someone from the engineering group look at the issue and was told I had no further recourse. I've been a loyal Ford owner all my life and I'm now 65 years old and surely don't appreciate being treated as if this company could care less about my complaints.

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6:48 pm EDT

Ford service department

I made an appointment two weeks prior to my appointment date, which was on 10/12/19, at 8:00 am. I arrived early, (7:40am) and checked in. Bobby Gray checked me in. I let him know that I was waiting for my oil change, and tire rotation. By the way, I have the V.I.P. To make a long story short, somehow my work order got passed over to Vince Hammond. And 4 hours later, I'm still waiting for my truck. What got my attention was, a lot of the people that got there after me, was having their vehicle completed, and they were leaving. So I went back to the service desk, to inquire about my vehicle, Bobby then turned and asked Mr. Hammond, was my truck ready. Mr. Hammond stated that he called my name, and I didn't answer, He stated that he called my phone number, (which was my job), and they said, I was not there. How could I be at work, when I was in the waiting area, the whole time! Mr. Hammond went as far as to go into the customer waiting area, and asked the remaining customers, Did y'all hear me call the name Campbell, and approx.: 10-12 people said no, they never heard him call that name. The entire time, I sat by the door, going to the restroom a couple of times, but, I never left the wait area. At that point, Mr. Hammond got started to get hostile, and accused my of calling him a liar. We went back and forth, then he started to approach me in a aggressive manner! The two females at the cashiers counter had to restrain him. Then he came around the counter, and came at me again! Several people restrained him again. I then let him know that this was very unprofessional, and I will reiterate that on my survey. I was then given my keys and receipt, and I proceeded to go to my truck. Well, I marked my right rear tire with orange paint, to satisfy myself, that they rotated my tires. To my surprise, the tire I had marked, was still in the same place! They said on the receipt, that the tire rotation was done. So, I returned to the service department, and got Bobby Gray to come out to my truck, where I pointed out, that they did not rotate my tires! He shook his head in discussed, and asked me if I had MORE TIME, he would get them rotated, and get my truck washed. So now, I have to wait, even longer before I can leave! I spoke to the general manager, Ashanti, about the situation while I was there. The bottom line is, I arrived at 8:00am, and I didn't leave until after 1:00pm! Half of my day was WASTED, for what should have been 2 hours at best. Very poor customer service! So at the end of the day, I got threatened by Mr. Hammond, the work that was supposed to be done was not, which is fraud, and I started to wonder if they even changed my oil! Needless to say, I'll NEVER come back to Sheehy ford again and I will definitely tell all of my friends and family about the treatment I received while there. Oh and by the way, in the past, I have purchased 3 trucks from Sheehy Ford! When I'm ready to upgrade, it will not be there!

Alvin Campbell

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Brickhouse
, US
Oct 25, 2019 10:59 am EDT

Wow! Terrible customer service.

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12:14 pm EDT
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Ford f-250 super duty def problem

We took our truck to Beaman Ford in Dickson TN for the recall on the DEF system and don't believe they really did the work.We think they just removed the code as the check engine light came back on within 30 days.They wanted us to then pay for testing.Once we put more DEF in the light went out and only came on when we were alerted the DEF was low.This week when that came on my husband put in 2.5 gallons of DEF fluid.Even though it showed full it cut him back to 50 mph and then idle and is stuck in idle.Beaman wantsd $165 to diagnose the DEF problem.They know what the problem is but...What can we do to get it out of idle.

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Countryphilly
, US
Nov 06, 2019 3:37 pm EST

2016 Ford F250 80, 000 miles already had to replace the motor that cost $20, 000.00 now just a short time after replacing the motor the truck is back in the shop because it's doing the same thing it did when the dealer told us it needed a new motor. Now it's the def heater. We were told that has a 5 year 100, 000 miles warranty. Yet dealership says it's not covered ., also heard there was a recall on that same thing for [protected]

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8:17 pm EDT
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Ford designer

To whom it may concern,

I just recently bought a new 2019 Ford Fusion S model.

I was told by the salesman could load the FordPass app on my phone to upload my contact list to list to my car. The contact list worked fine but I could load NOT other apps to my car after several tries. After further research, I was told that there is a modem that is not loaded on Fusion S model. I was told that it would be an after market expense which i feel should be automatic on all your late model cars.

My question is WHY this is not standard equipment of the Fusion S but on the Turbo & the hybrid models?

The reason now that CD's have been removed from cars & people listen to satellite radio WHY no modem in this model to receive internet apps?

I would like a response please.

Thank You,

Herb Tobias
[protected]@aol.com

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12:54 pm EDT

Ford everything during my buying experience and after

Just to make it very clear: After 3 Ford cars, I'll never buy a Ford again thanks for my experience with Ford Costumer Service and your dealer Ford Elder of Tampa.
I bought a Ecosport in March that should have had a hitch put in 2 weeks. I paid off the car in cash on the acquisition date. After 2 months they still didn't provide me with the hitch (that was the only reason I exchanged my car, because I needed a hitch for my mom's scooter). Then I went to the store and they said the only solution was pay another $4, 000.00 to get a Escape with a hitch. I did it because of my mom. By the way, they made my mom be sitting for 5 hours, in pain, waiting for them for a solution. I was yelled by the manager Dan Sills in the middle of the store, threatened of getting the security pulled me out of the store... So I ended up with a car that I didn't want, with scratches, a noise underneath and a carpet all messed up (I'm sure this car was in a crash, because besides the scratch and the carpet that was clearly changed, it has a noise once you turn the wheel). They said they would fix all those problems, but I would have to take the car and wait for the service, that couldn't be done on the weekends. As I work, weekends would be better for me, but it is not the best for them and that's what matters. Also, I would have to rent a car or call a uber or just wait for the service been done. Not even a car they offered me to be able to go back to my work, I would have to pay for their mess... Awefull costumer service again! I got 2 phone calls from Ford asking about my experience, and I told both of them about all of this... no call back from you neither! Meaning: you, Ford, don't care about what costumer service we are getting.
Bye bye Ford! Welcome another car maker! Because Ford doesn't care.
My name: Egly (Logan) Bittencourt

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10:08 am EDT
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Ford service on my 2017 ford escape

About a month ago I called this dealership to schedule my car to come in for an oil change, to check a bolt that had come off under my car, and to have molding and trim replaced on my rear wheel well on the passenger side. I dropped the car off the day before for service. First I never received a phone call saying my car was finished. It sat done all day and I had to call them. When I picked up my car I was then told the parts for the trim and molding had to be ordered. That when they ordered them before and I didn't come in they were sent back. Again I was never told that would happen. I was told to call and schedule this service when it was convenient for me. They ordered the parts again and I was told I would get a call when they were in. Again did not get a call and I had to call them and leave a message with the service manager who did eventually call back and said the parts were in again. Schedule the service again and again I was not called when my car was finished even though I made sure they had my correct phone number. Come to find out later that evening they called the wrong number. They called my husbands number and he was at work all day. After the car again sat there all day I called them and found out it was ready. When I arrived to pick my car up my son and I checked where the molding was replaced and found a part sticking out that wasn't supposed to be when we compared it to the other side of the car. When we called a service person over to look at my vehicle we were told they didn't order everything they needed and now I would need to bring the car back a third time. This is entirely ridiculous. Why didn't the service tech check the other side of my car to be sure they had everything they needed and that it was installed correctly. At this point I don't think I should have to pay for any labor for this service since it was the dealerships fault that one my car was not finished properly and two their fault they didn't make sure they had ordered everything they needed for the repair.

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8:48 am EDT
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Ford esp extended service plan

I purchased an ESP plan when I purchased my 2017 escape that I was charged 3300 dollars for. When I recently brought car in for service they said it had expired at 36000 miles. Now when you buy a vehicle it has a 3 year 36000 mile warranty, so who in their right mind is going to purchase a plan that is already covered. I was told when I purchased the car that the service plan would cover the vehicle beyond the factory warranty which is what those plans are for. Needless to say I am beyond disappointed in this business practice. I have been driving fords my whole life including four Broncos, four F150'S, four Mustangs and presently an Escape and F250. This will most likely be my last fords do to the poor representation and shady business polices of this dealership.

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7:51 pm EDT
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Ford oil changes and service

This place in Clarksville Ky even though I have a 2017 full bumper to bumper service for oil changes tire rotation etc, they will not do these items without another major thing added to the appointment like some other kind of repair - which I do not have on this new Tarus
We told them to add tire rotation and they set an appointment November 6th but would not do a straight oil change under this warranty plan with or without use paying for the service with money.

This is a crappy way to do business on a company who owns a fleet often as many as 9 ford products. Your other local Hopkinsville KY dealer is even worse when it comes to service and equipment and lack of people who can even run the equipment

Now since my ownership includes the cost of this service and I can not get the service my legal company calls that fraud!. Can you fix this if you care, or do we sell our equipment to car max and buy some cheap GM product because the service in our new area of resident is to cheap or careless or un-professional to provide service
Let me know how your company intends to help us, prior to us taking other majors

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5:15 pm EDT

Ford service dept

I took my 2008 Ford 450 to Damerow Ford on October 5, 2019 to have the exhaust heat sensor fix was going to cost $800 and add to have another key made for our truck our service tech was Kylle he call us a few days later and tell us the can't fix one of the sensors because they can't get it out that we had to change the whole system it was going to charge us $3, 800 we told them no we can't pay that. Then I when the Friday October 11, 2019 to pick up my truck I ask Kylle why they were still charging us the whole cost to fix the truck when they fix only one sensor he told me the the tech spend more time on the truck then he quoted us. He tell me that I need to show you how to start your truck because when the program the new key to my truck it won't start. He want me to put the key in the ignition on then pop the hood of the truck unplug these wires get that wire put it on the battery and the truck starts then put the wires back together and that's the only way to start my truck. Kylle tells me the it doesn't work because of my aftermarket alarm system. I told him my truck was working when it came in I don't know what you guys did to my truck but I am not taking this truck and having to do this everytime to start my truck when I didn't bring my truck in here like this. I talk with the Service Manager Brandon he try to tell me it was my aftermarket alarm system so I got Car Toys to come to Demerow Ford to disable the alarm system I had to pay them $85.00 because there the one that put the alarm system in after all the my truck still won't start. They had one there Tech Odom reprogram the truck my old key started the truck but when they try to start the truck with the new key it lock up the truck and won't start. They have been working on this problem for a week now and nothing. I don't understand stand I bring my truck to a Ford Dealership it a 2008 450 with about 65, 000 and they can't fix it this is crazy. I don't recommend this dealership we have had no help they just want to blame everybody but their own dealership. All I know my truck was working when I brought it there I want it working when I get it back but still don't know when. I will be call there corporate office tomorrow.

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1:19 pm EDT

Ford paint

Paint on the hood of my 2017 Ford Focus began peeling at 34, 000, which is still under warranty. The car has been looked at by both the Ford Dealership (Purvis Ford) and an independent auto body shop. Per the independent shop "the paint is peeling from the substrate out. This is specifically caused by improper etching primer" The dealership however states that it is something I have done. The hood needs to be repaired by Ford, not me. Any help you can provide would be greatly appreciated.

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1:07 pm EDT

Ford hickory cloninger ford

My wife and i bought a brand new 2016 ford focus. She noticed the transmission and clutch issues a month or two in. We have complained about it numerous times and have been told it wasn't bad enough to fix. Now that we are out of warranty they are requesting 2000 dollars to fix it. When we pushed back they claimed they would only.give us 400 dollars towards the fix. I believe they have falsified information on the case. I have reached out for the last 3 weeks and have gotten zero help from them. I asked for the regional service managers information and they are refusing to provide it or any information for any corporate assistance. I have never missed a payment, we have had our car serviced there, and have brought this to their attention numerous times. I am now paying a 400 dollar car payment and insurance on a car that is stuck sitting in the driveway, with no help. Please provide assistance because my next step is to get a lawyer. Thank you

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Larry Eggett
, US
Feb 14, 2022 4:39 pm EST

Hello,

Did you ever get this resolved?. I, too have a '16 focus sitting in the driveway, collecting dust.

TIA, Larry

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11:54 am EDT
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Ford customer service

Took my car to Ford company in Athens 4260 Atlanta highway to get a recall on a airbag and some freeze plugs done and it has been a month and a half as of right now and was told 3 times that my car would be ready on Tuesday and today I was told that they could not fix my car and that they would try to get the recall done today and that it matter that they haven't got to the car because it wasn't really running anyways and I never got a call from the Manager that's who I dealt with from the start and his name was Chris Ellison his customer service was very poor and acceptable at all and I would love if someone could really touch base with me my name is Robert Reid [protected]

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9:14 am EDT

Ford sales management team

Earlier this year I purchased a van with a utility body, and than I returned to this dealership to trade-in a F-250 super duty which was in exlcellent shape with low miles and purchase a pickup truck that was more economical because of my long commute to work but hating to have to trade-in my super duty! Starting going through the process of making a deal after going back and forth on my trade and the price of the new truck I stated that I needed to get as much as possible for my trade especially because my trade-in was in such good shape and needing to keep payments down to stay with-in my budget so at first sale manager offered me I beleave it was $23, 000 at which point I sad to him I know the truck is worth more then that and declined his offer! thank them for there time and started out the door when the sales manager stopped me and stated let me run some numbers and see what I can come up with so I waited he soon returned after going back to desk and said Mr. Parrish here's the best I can do for you trade-in I can give you $27, 000 for your trade-in and that would make your payment somewhere around $550.00 well while all this back and forth going on and me having a severe case of anxiety never thought to ask what I was paying for the new truck and didn't realize it utill I went to trade it because of the amount of miles that I was putting on it. But about two weeks after purchasing the new truck I see an ad on the internet at Preston Ford with the very same F-250 I traded-in with a sticker price of $37, 000 now remember they said that all that they could give my for the truck was $27, 000! and when I went to trade-in the truck at a different dealership I was told my new truck was only worth $27, 000 as a trade-in and what I realized at this point is Preston Ford, took advantage of me the customer they sold me the new pickup for MSRP and gave me the least amout for my trade-in now I'm at the point were I'm not able to trade because of all the negative equity in the truck I have now I am forced to keep this truck and hope I can drive it until it's paid which I doubt this will happen! So needless to say I will never purchase anything from Preston Ford again! and probably not purchase a Ford at all!

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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