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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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10:14 am EST
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Ford 2018 ford escape

I received a recall notice for my Ford Escape. The recall was for coolant
intrusion in the cylinders. I took the vehicle into Basil Ford in Buffalo, NY.
They tested the vehicle and said they needed to change the motor. I told
them I only have one vehicle and that I would need a rental. This was almost
2 weeks ago. I still am driving the Escape which I don't feel very safe in doing so.

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2:28 pm EST
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Ford warranty repair and time frame

This is my 4th purchase of a new ford vehicle. I have been a consumer for about 20 years.
I use Maik Haik Ford in Pasadena for any repairs or collison repairs. We took our Ford Focus in on Monday morning for a leak in the antifreeze. As of today they are now telling me that the diagnosics will not be done until maybe Tuesday. We dropped off the car on Monday morning.
We have used this dealer for many years and it is always the same situation, Called other dealers same problem and has been a problem for ever, This is not new!
So any reasonable company may say...well maybe we have more needs than we can manage and increase the work load. Such as hire more mechanic, build and bigger shop.
SUPPLY and DEMAND the concept is just not that difficult.
I am very upset with this continued issues with Ford. This is by far not a new situation.
So we will pick up the care and take it to a local mechanic and pay out of pocket rather than continue to be frustrated and irritated with this process.
Now that is some kind of service. I cannot be with out a car for more than a week.
Does this complaint seem to much to ask.
People are frustrated with service such as this.
Thank you for your time as I am not confident that will get the needed feedback to have my car repaired in a responable time frame nor ever see that this problem is ever resolved it is a deterent for people to not use their warranties and means that this is poor business practice.
Thank you
Mary Jane Data
[protected]
[protected]@yahoo.com

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Chevy fan
, US
Feb 20, 2020 8:21 pm EST
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I have been a Chevy person most of my 63 years of life. My husband and I recently bought a 2018 F150. He has a Ford he uses for work. He is 71 and will be retiring soon. We decided this would be our last vehicle purchase at our age. After purchase, we found out the hard way that this particular year has an oil consumption defect. I kept hearing a tapping sound and took it in and this is how I found out. Not sure why any dealer would mass produce a vehicle that sounds as if it is out of oil. Instead of getting looks for having a nice truck, we get looks for the horrible sound under the hood. I had a 2007 Chevy Silverado and NEVER had issue until 2018. I now understand the jokes: FORD, found on road dead, fix or repair daily. Just don't understand why a multi million dollar company would put out a truck with issues and the unsuspecting customer pays an arm and leg to have a defective vehicle. If I can get out of this I will return to Chevrolet, no one should get treated this way, especially senior citizens on a limited income.

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1:48 pm EST

Ford repairs

The repair associated with the warranty replacement of my Diesel engine for a Ford Transit 250 has been subpar and is still not resolved. The replacement was installed at Ford Gainesville and took 7 weeks after which I drove to van for approximately 7 miles and lost all transmission fluid. After this issue was corrected, I drove a week later to an appointment, parked the van and after half an hour got back to find the van not starting. It was cracking but clearly did not get any diesel fuel. While on the phone with Ford support it started again. I scheduled an appointment with Ford Thomasville to correct the issue, which had turned into a leaking diesel fuel issue! Through Ford Motor company a loaner/rental was arranged since the dealership is 40 minutes away from my residence. I was advised after 2 weeks the issues had been rectified. I drove the vehicle 4 days later to serval appointments approximately 150 miles away from my office to find the same issue after having parked my van again. It wouldn't start again for more than 20 minutes while it continued to crank. I immediately called the Service rep at extension 79045 but she wasn't available and explained the situation to a coworker to please get in touch with me. I also found out that the engine cover was removed by the dealership in Thomasville to be able to install a new injection system and was left behind. I advised Thomasville Service agent Josh regarding the missing part on January 31, but as of today nothing has been found nor any suggestions be made on how to make me whole again. Additionally after suggesting towing my vehicle to the dealership, he hung up the phone. Currently I'm waiting on a return call from the Thomasville general manager to discuss the issues. My van needs to be repaired to avoid having these issues of being inoperable at intervals and the missing parts need to be replaced.
If neither can be performed to my satisfaction, I will have no choice but to start legal proceedings.

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9:24 am EST
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Ford 2015 lincoln mkc

I am Jerry Polley
I purdhased this Lincoln with 49000 miles I have complain about two troubles
I had the first was the back up camera for about 9000 miles I told Burkle Ford About it not working all the time they didn't do anything till it done it to Bob Burkle him self they fixed it then but the waranty of 60000 had ran out now it has to come ou of my extended waranty that cost me a 100 dollars where it should have been fixed 9000 miles ago under ford waranty. I also for over 5000 miles have complianed about the Navigation comes on saying we need to put a new card in it Nobody will do anything till they see it for them selfs this is not good service cause there is alot that don't show up on thier electronic test
What can i do now this navigation is still needing fix and it should have allready been taken care of. yours Jerry Polley [protected]@hotmail.com

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1:26 pm EST

Ford not tightening bolts to fuel sender bolts

My wife travel to Texas after Groove Ford of Denver had installed the gas tank, on our truck. Unfortunately gas was observed leaking when the truck was filled up with gas in Fredericksburg Texas. The local Ford dealership (see the attached file) identified the problem with the bolts securing the fuel sender bolts being loose. This email is requesting That groove Ford pay for the faulty work done in the amount of $121.32 and the unscheduled stay over at the hotel of $131.65 for a total amount of $252.97
Both invoices of the work performed is included

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12:02 pm EST

Ford poor quality of product and exorbitant cost to replace

I own a 2014 Fusion with about 120, 000 miles. Since this is the nicest car I've owned in 30 years because of having children, I baby this car. I don't even allow food or liquids other than water to be consumed in my car.

In December, I stopped at a STOP sign and as I excelled to turn, my car revved and topped out at no more then 5 mph for about a hundred feet. I pulled over and that was as far as it would go.

I had my beauty towed to Auffenberg Ford in Belleville, Illinois for them to take a look at what was going on. There had been no lights or warning signs of something coming so I had no idea what to expect, but didn't expect what I I on the phone call from the service department. I was told my transmission needed to be replaced and the cost would be $7, 100. What the what?!?

I still owe just over $9, 600 and now I'm being told I need to find nearly what I still owe to get my car up and running again. What kind of poorly build transmissions are you putting in these cars? I called around to a couple highly recommended transmission shops and each one told me the quality of Ford transmissions are poor and they can't work on them.

Back to the service department, I tasked them with finding a used transmission because I don't have $7, 100 laying around. Two weeks later I received a call saying they searched to county over and found a used transmission with 87, 000 miles on it for $5, 600. Why would I spend nearly the same amount of money on a transmission with nearly as many miles on it as the one I had die out of the blue? I told the dealership I would leave my car there and for them to keep looking or a transmission at a reasonable cost. My phone hasn't rung and I've made two more car payments since I started waiting.

One transmission specialist said, "Ah, one of the new Ford transmissions... If I were you, I'd get a loan for something other than a Ford and then default on the Ford loan. Let the bank deal with the problem." I want MY car, I love driving MY car, but I will not pay $7, 100 for a part nearly as expensive as the entire car.

I am so disgusted with Ford I've vowed to never buy another vehicle from you. I've had my problems over the years with my F-150 and Windstar, but I always came back to Ford. My first car was a 1974 Mustang II. It wasn't until I bought this Fusion that you started pushing me away.

I had my tires replaced and the shop didn't tighten up my lug nuts on one of the wheels enough and they loosened up. One stud stripped and another sheered off. When I when to a couple national auto parts chains, I was told Ford doesn't allow anyone to sell parts for their vehicles anymore and the universal studs and lug nuts don't fit the new Ford models. Two studs and two lug nuts cost me $135 with labor from the dealership. Let me tell you, the fastest way to lose customers is to implement poor business practices like not being able to buy part for the vehicles from anyone but the dealer's service department and now my transmission.

I will never buy another Ford vehicle for as long as I live. I'm not leaving Ford, Ford left me! In the future, I'll be looking at the highest rated vehicles for what I want to drive and easiest to repair or have a shop repair at a reasonable cost, unlike a dealership. Honda is looking good and a neighbor works in the service department of a local Toyota dealer and she can't say enough nice things about their products.

In the mean time, I still have no idea how I'm going to get my car fixed because I will not pay another $7, 100 to fix a $9, 600 car. I could buy a NICE used car for that price and not feel like I'm being gouged anytime I need a repair. I am truly disappointed with Ford and feel betrayed.

Sincerely,

Robert J. Kennedy II
113 West Poplar St.
Mascoutah, Illinois 62258
314.283.9255
Robert.[protected]@athletico.com

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2:40 pm EST

Ford ford transit van

We purchased a 2018 ford transit van, diesel. Vehicle has no power while in gear. Sent to koppell ford on northern blvd in queens, ny for repair. Repaird once, picked up and same problem. Been there for over two weeks. We are being told that it is a wiring harness that needs to be replaced, however there are none available. At this point in time we need the van for our construction projects. Question is what do we do now. If vehicle can not be repaired, harness can not be purchased since it is not available, what is our recoarse. A new van on ford. Please get back to us at the earliest with the fastest solution to this problem. Has something to do with the dpf system since this is a diesel vehicle and we are in the city of new york.

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7:43 am EST

Ford poor service by pembroke pines dealer and their staff

My Name is Peter Cave we have a Company Ford Transit This was taken for Warranty Repair at pembroke pines Ford for Steering issue and No Console Power for USB after one week they found the issue with the Steering corrected it then said i need a power module for the Lighter to power phones etc.And they will call when this part comes in this never happened i went back in person as no one was returning my calls and they told me they did not get my message and the part was in so i scheduyled for that Saturday plus an oil change 7:15 AM that Saturday no one can find the part i went ahead with the oil change thinking they will call back on Monday when Chris my Service advisor returns never happened just like Chris never returns calls or emails.
My Email to Chris Back in Dec ember trying to get an Answer from someone at Pembroke Pines Ford
I do think Warranty work is not a priority for This dealer and Ford should know how they support their Customers
Online i messaged the service Department for this Dealer asked that a Supervisor to call me obviously im taking the time to Write this as this also never happened

Peter Cave
Wed 12/4/2019 12:38 PM
[protected]@pinesford.com

Hello Chris,

Was there any update on that part
For my vehicle

Thank you
Peter Cave, Field
Service Technician
5607 North Hiatus Road,
Suite 300, Tamarac, Fl 33321 |305.300.1325

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4:56 pm EST

Ford 2012 ford focus

i had a recall on my 2012 ford focus, took it to jayson jones ford in heber springs, arkansas. Shawn closed my safety recall and did not come out from behind the counter. i ave had to pay for this repair, fuel tank replaced, fuel pump replaced, canister purge valve replaced and diagnostic. i want my money back and ford owes it to me. i have been talking ti for the last 6 months. i want $1068.23 to be paid back to me now or i am going to hire an attorney and get more. Heartland ford now owns jayson jones ford in herber springs, ark, shaun works for them now, tell him he can pay the money back to me.He closed my recall so i guess ford payed him and he got the money for doing crooked business! Janet Cater, 1857 Moore road, red banks, mississippi, 38661

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10:44 am EST

Ford touch screen lock up on 2019 ford edge titanium

January 26, 2019

Ford Customer Service:

Approximately one year ago, I purchased a 2019 Edge Titanium from Parson's Ford in Martinsburg, WV. Currently, the car has approximately 10, 500 miles. I could not be happier with the Parsons Dealership and have purchased several vehicles from them.

For nearly a year I have had recurring problems with the touch screen in my Edge freezing and not being able to reset. This happened 5 times during 2019 and twice so far in 2020. The 1st and second occurrences were in the summer and fall. The 3rd failure was in November and 4th and 5th times were in December.

I did not pay much attention to the summer and fall lock ups, but when it failed twice in December, I took the vehicle to Parsons for diagnosis and repair on January 8th. Their service technician reset the FCIM and the system worked fine.

A few days later, while driving, the screen locked again. It locked on two separate occasions in a single day. Clearly, what ever problem was causing the failure was getting worse each month. I returned the Edge to Parson's January 14. Since then, Ford on-line support computer has not been available to dealers and no one can discover what is causing the problem.

When the screen locks, the navigation map still moves behind the frozen icons, but nothing can be controlled via the touch screen. No Bluetooth, camera display, no hands-free-phone, no messages, no channel changing, no function of any kind that requires activation or adjustment using the touch screen. Further, the physical controls that increase/decrease temperature, seek and scan do not function either.

The only way to unlock the touch screen is to stop the vehicle, shut down the engine, exit the car, lock the doors, walk away and wait 10-20 minutes. During that time the touch screen remains illuminated. After some random amount of time, the screen turns off and I am able to restart the car. Then, the touch screen work normally once again.

With nearly every system electric on the Edge, from steering, brakes, cruise, lane monitoring, parking assist, etc., I have lost all confidence in my Edge. I consider this an important safety issue. If I cannot rely on the central control mechanism in this electronic car, I wonder what other systems might be subject to random failure as well.

When the touch screen system can lock twice in a single day, the problem become quite serious. I can't imagine that I am the only Edge owner who has experienced this failure. Other Ford owners with similar systems must have experienced similar problems.

The only similarity I can see during the last 3 lock ups, was climate. It was either raining or the air was saturated with water. There are no other similarities.

Please research this failure and help me regain faith in my Edge again. I am a lifelong Ford owner and don't want to change brands now.

Sincerely,
James Bell
Martinsburg, WV

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7:14 am EST
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Ford 6.7 powerstroke in med duty trucks

All of the ford trucks we have bought since 2016 (8) have developed oil leaks at the oil pan area. Some have happened even after being repaired by dealerships. This causes down time for us. We are currently using brondies ford in toledo oh as our dealership. They are good. However I feel that a new vehicle should not have this problem within 20000 miles. I ahve worked on trucks since 1976

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3:44 am EST

Ford sales department bait and switch

Went in Tuesday January 21st to test drive vehicle and get written trade in evaluation on my vehicle. Came back Saturday January 25th and informed them I wanted to do the deal. However instead of giving me there original trade in offer off $55, 000 they now stated my truck was worth $50, 000. Very shady and deceitful sales practice. I'm surprised they did bait and switch tactic now that a person wanted to do the deal, but I went down the street to get a better deal. Very shady to give written trade in evaluation offer, but 4 days later say no we can't do that deal. This is one dealer I would never do business with and customers should be aware and stay away. The must think a person isn't smart to think that's alright to do. Luckily there are honest dealers out there and did buy a vehicle from a competitor that gave me better pricing. I'd stay as far away from this dealer as possible.

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11:32 am EST

Ford ford f150 supercrew 2017

During heavy rain - after setting for awhile -rain water dripping into cab over brake getting electrical parts and floor wet - have taken to dealer two times and they keep truck for two weeks and can not find source of leak . Truck is still under warranty. Ford should have an answer to problem or seek other professionals who may - I would hope your company brand means more to you then this and I would hate to take legal action. Repair to electrical system was made on first visit, but will continue to happen if problem is not corrected. My family and I have been Ford purchasing your products for several years! Would hate to switch.

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3:50 pm EST

Ford junk mail for buying new cars

I recently bought two vehicles from a Ford dealer where I live. I keep receiving, at least twice a month, flyers or advertising in the mail to buy a new vehicle not only from the place I bought them but every dealer in the area. My wife is now receiving them. I don't want them sent to my house anymore so how do i stop them?

I have owned a Ford for almost 60 years between my wife and myself and I should not have to put up with this

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5:38 pm EST

Ford emission codes

Hello, I've been driving around, after having changed the DEF Heater Cord Sensor, for weeks now because the truck code will not reset so I can complete/ pass my State Inspection, in order to be legal. The inspection station says they see this problem all the time. Does Ford have any suggestion as to how I can solve this problem without costing me more money wiht this Problematic Emission's System? I've been considering buying the new 2020 F450 Laiat, but am torn as to buying another truck brand that coninues to cause me problems. This is my second truck with emisssion problems. The first buy stopped work a month into my purchase. Thanks.

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7:50 am EST

Ford not forthcoming about the towing capacity

I have some concerns I have about the 2019 F-150 I purchased from Pioneer Ford in Platteville, WI. When I first visited the dealership, I told them I was looking for a truck to use to trail ride and camp.

We went over the specs in the brochure and talked about the equipment I'd need. I told them what I would be pulling a gooseneck and a loaded# (11, 215 pounds), would be under the 12, 900 pounds towing I was shown for this truck. I bought this thinking it would be the last truck I'd need.

It came to my attention a few weeks ago that the gooseneck towing is 10, 400 pounds and not the 12, 900 pounds I was lead to believe. When I talked to Pioneer Ford about what I would be using this truck for, at no time did they inform me that the gooseneck towing was not the same as what's printed in your brochure for towing. I went back to them and asked about this. They said I'd be fine pulling the gooseneck. As I was still worried I asked if anyone else pulled like I wanted to with an F-150 so they had another customer call me. He called and said they'd towed a fifth wheel camper with a F-150 and had no problems. I felt better after talking to him but then I talked to a mechanic and he told me he wouldn't pull my weight with the F-150. Now I'm worried about safety when I pull and don't know who to believe. I'm hoping you can reassure me that I'll be ok pulling my gooseneck if I took two horses (approximately 11, 215 pounds).

Why is this big difference in towing ratings not printed in the brochure. I was lead to believe I could tow 12, 900 pounds so I didn't have any concerns about the 11, 215 pounds I could be pulling. Also, why didn't Pioneer Ford tell me about the towing difference for a gooseneck when I was dealing with them. I traded in an F-250 so if they had told me about this differance, I'd have looked at getting a F-250 instead of the F-150. Now I'm worried that I won't be safe if I take two horses.

Is there anything I can do to the truck to increase the towing capacity when I need to pull two horses? I am hoping you will be able to give me some solutions for this. Hoping to hear from you soon on this matter. I sent a letter to your Customer Viewpoint address in Ann Arbor on Jan 13th but have not heard back from them yet. Thank you.

Cathy Nodorft
4608 Shannon Rd
Potosi, WI [protected]

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7:41 pm EST

Ford wheel lug nuts

II owna ford escape 2015 When I went to change a tire got the wheel lug wrench out of the area where it was stored I tried to remove the lug nuts on the wheel the wrench did not fit on the nuts, I got a 18mm socket and it was too small so I got a 19 mm socket and it was too large. I tried a 3/4 inch soclet and it did not fit after trying all these socket . I had to hammer the socket onto the lug nut then remove the nkut from the wheel place in a vice and tap the nut out of the socket I had to do this on all four wheels and rreplaced all these lug nuts . I have been working on cars and aircraft for 45 yers, I have looked at these lug nuts my look nice BUT with this chrome covers on the lug nut will expand while rust starts to corrode and exspands the cover over the nut . This problem cost me four hours of work and $30.00. My e mail is [protected]@comcast.net

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8:20 am EST

Ford salesman is treating me like a [censored]

I called to inquire about buying a truck knowing that it would be an uphill climb. I called the Ford in Chiefland, Fla...Plattner's ford of Chiefland.

I told the salesman... Bob...what my preferences are and what I could afford and to save him time, I also told him my credit history...not good...and my car buying credit history...perfect...
Anyway, he calls back and tells me he can only do it for such and such and obviously I couldn't do that, so I thanked him and said goodbye.

He calls back and tells me another deal...I can't afford...And I told him I couldn't do it an thanked him again.

At this point, he gets very irritated and tells me I have to work with him...apparently to pay more than I could afford...which is like cutting my own throat... and without any extended warrantee which I made perfectly clear I absolutely needed

I don't appreciate being treated like a [censored]

So that's my complaint...for all the good it will do

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4:06 pm EST
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Ford f150 2018

My back window has been replaced 3 times and leaks worse now then before. It has been at Marshall Ford in Ofallon Mo. and now when I go through the wash the people in the back get wet. Period it is unaccepable to have a new truck that the back window leaks. Brian, service manager said you will do no more. I have talked to others with these windows that go through that wash and theres do not leak. I called and talked to a woman friday at the complaint phone number who sounded like she was eating and could care less, had to ask her to repeat everything 3 and 4 times. She said no recall cannot help me. I buy all my service vans there and will cease buying all if this cannot be resolved. Rick & Denise Pallardy, [protected]@gmail.com [protected] cell

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3:18 pm EST
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Ford ford ranger airbag recall since 2016!

We have been attempting to get our recalled airbags replaced for more than two years now... always the reply from Ford dealerships parts are on order... yet we still get constant text, postcards and mail that say the issue is deadly and immediate!

We have made multiple attempts to get this issue resolved with no urgency other than the text and mail... from the dealership!

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Update by DesTerry
Jan 18, 2020 3:39 pm EST

The Date should read Since 2018!

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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