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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:35 pm EDT
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Ford lemon law for vehicle's

I have a 2016 f-150 that has been in 3 time's for cooling sensor replacement. Now it is out again for the 4th time and no one know's what the problem is. My lease will be up in March of 2019. When I have to get truck fixed it usually take's from 2-3 day's in the shop, leaving us with only 1 vehicle. I have alway's owned a Ford and will continue to own one but I need to get this problem resolved. I can't be taking this truck in every few month's with this problem. I would just like to get out of this lease and into another one. Dealership say's they are waiting to hear from engineering dept at Ford's about this problem but now it has been almost a week with no response.

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11:19 pm EDT

Ford dealership in peoria arizona

Peoria Ford
9130 W Bell Rd, Peoria, AZ 85382
On July 14 after several phone calls from Peoria ford during the week, I was asked to give them a chance to establish good rapport after a previous bad experience to which a used car manager, after being warned not to play the "dealership game" decided to ignore my request. That same manager blamed the new young salesman on lack of experience to which I corrected him that it was the manager that ruined the sale. I left and swore to never return. But I did and was told by Tim Goldsby that He was in charge and guaranteed a better experience. We arrived at approx 10am, on Saturday, at the dealership and met with Tim Goldsby. He quickly pawned me off to Hunter to work with us. We found Hunter short tempered and unwilling to fulfill what we asked. Hunter was asked 3 times by me to get an out the door price for the selected used car. I approached Tim and said that I was not happy with hunter and why I was getting backtalk from his salesman. He approached hunter and told him to get me what I wanted. Hunter brought us the numbers. The numbers seemed fine to proceed forward. I then told hunter and Tim that I had a less than perfect trade and wanted out from under it in this deal. A deal was put together for the price of the trade and car. I told hunter that because of my last experience I wanted an additional $500 off and financing at 12% for my sons less than perfect credit score. I was then approached by Patrick Nelson and asked if he met my requests if we had a deal. I said yes and we shook hands. Hunter was told many times the condition of the trade. I offered many times to go get the car so there was no confusion as to what the trade was. I was told by hunter that the deal was done and not to leave the dealership or I would lose my place in financing. This is all while I sat there with my wife who was very tired, she had just had her 3rd cancer surgery since May. I thought Ford was a supporter of breast cancer?
Hunter at one point approx 6 1/2 hours in sat down at our table and I explained to him that I could of had the car there many times over. He still told me that I would lose my place. The offer on the trade in was 7k. I thought this was high considering the condition of the car but just thought Tim was following through with his word for a better experience. The contract was signed. Kelly Dutton in financing explained that this was a difficult deal to put together to meet the requirements. We were told we were on camera so I'm sure this conversation is on record. We had been at the dealership since 10 am with nothing to eat and left after 630 pm. We went to dinner, went home, picked up the trade in and delivered it to Peoria ford at 8:45. My son gave Hunter the keys. He briefly looked at the car and shook my sons hand and we left.

At approx 10am, Sunday morning Hunter called me just as I was going to breakfast with my wife and explained that I needed to come in to talk to his manager because the trade in was not what they expected. He then had Patrick call me shortly afterwards to talk to me. We exchanged conversation to which I explained that I had a signed contract that showed the $7000 trade and that hunter was told many times about the trade in. This was not acceptable with Patrick. My son was never asked to sign anything about the value of the trade or that it could change. Tim asked that I come in and we talk, he wanted to write a new deal. I explained to him that I did not want to waste another full day at Peoria ford. He said it wouldn't take long. I told him I was going to finish my breakfast with my wife and I would decide what I was going to do after that. He said if he had not heard from me in a couple hours he would call back. At 11:19 I was called by a manager (Tim Goldsby) and was told that I was to return the car or he would have a repo truck at my house. He told me that he was not honoring the deal because I tried to get one over on the dealership and he would get his car and money(?) no matter what it took. I told him that I took that as a threat to which he claimed it was no threat but a fact. He also said that he would make sure it cost my son money.
He told me to have the car back to him by 12:30. If I didn't he knew repo companies all over Peoria and would have them at my house. I asked if Pat Hickey was there. I was told he speaks for Pat Hickey, because Pat Hickey hired him to never lose money and he was there to make sure that didn't happen.
We decided to look at other options for our son and visited another dealership. We found that we could get the same car with less mileage at a better price. At this point it was not worth fighting with peoria ford. We returned the car at 1:40 purposely ignoring the threat from the manager. I met with Patrick and told him we were returning the car and our son was on his way with it. I asked for paperwork showing that ford had backed out of the deal. Patrick told me the paperwork was ready. Not true. Patrick then told us that there was no paperwork and all was good. I again insisted that I wanted some kind of signed paper because of the threats from the manager and at this point had no trust in who I was dealing with. After making me wait approx 20 minutes more a guy finally came out with a one sentence paper stating we had no further liability.
I have bought 2 other vehicles with Peoria ford. First was a Ford Edge. The last was an F350 at approx 70k. All in the about a years time and this would have been my 3rd purchase. After our experience yesterday, my wife can't wait to get rid of her Edge.
I have never been treated or felt threatened by a dealership like I was with Peoria Ford.
I would caution buyers beware when dealing with this dealership. They advertise pretty much the impossible or say anything just to get you in the door.
I am will be looking for legal counsel and posting this where I can. Consumers should not have to be bullied by mob like tactics.

We purchased a car for our son after returning the car to ford. We were treated fairly and ended up with a better car and deal than what Ford offered.

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11:00 am EDT

Ford ford focus

I purchased a used Ford Focus and shortly after I purchased I had to take vehicle in for transmission issues, which were supposedly fixed at Taylor Ford in Michigan. Then there was a recall on transmission and had to take it back in. Ultimately I have had this vehicle in 4 times for transmission work. The last time I took into a different dealership as I was not able to get it into Taylor Ford to long time due to busy. At the time of last transmission repair I was ending the time frame of my extended warranty which I purchased when buying vehicle, as I did not want costs incurred with used vehicle. At that time I decided to purchase ANOTHER extended warranty because of the known transmission problems. At the last transmission repair they also fixed a recall on the passenger door, as this was in late fall/early winter I noticed that the window on the passenger side would not go down (not an issue prior to taking vehicle in), so I made an appointment to get looked at. John at Gorno Ford where work was done said perhaps something was not reconnected when recall down. Ultimately I cancelled that appointment because window worked after phone call. Then winter came, and come summer tried to open window and it would not work. Also since developed issue with windshield wipers stopping at times. Decided since I had purchased another extended warranty I would take vehicle in. Dropped car off night before appointment. Received telephone call from John at Gorno Ford who stated that the was modular issue with electrical and that even radio not working (worked fine when I dropped car off night before). John informed me was covered by extended warranty I had purchased. Yeah! Shortly later got phone call from John who states that there is a after market remote starter on car, which means that warranty would not cover electrical issue and that it would cost me $850 to remove it and retest and see if could get warranty coverage. My issue is that car was PURCHASED with this remote starter. At no time was I told it was after market, and I should have been told at purchase hey it has after market product which may prevent coverage, do you want to remove? Nor when I repurchased another extended warranty was it mentioned. I purchased extended warranty due to ALL the issues I have had with the car, since purchase (at least 4 times in for transmission) and now when I need the repairs/coverage not able to. So I purchased the extended warranty not once but twice and can not use. And my car is still not fixed! And would like to get out of this vehicle but owe more then now willing to give for it due to the transmission issues and other problems. Dealership knew of all the transmission problems with this model/year and sold without disclosure.. Poor poor customer service.

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Update by Kim Slessor
Jul 13, 2018 11:01 am EDT

Not only did I have to pay the $110 diagnostic fee, they did not repair vechile

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7:06 pm EDT
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Ford ford - f150 2011

This truck has been very well maintained over the last 7 years and has started to rust . I believe 7 years is way to soon for something like this to happen . I believe that I should compensated for this as I am going to have to fix this as it is an embarrassment to me at this time. I have always been a big supporter of the FORD name, but unless this can be resolved I will have to rethink my stand on Ford trucks

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4:06 pm EDT
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Ford all star ford pittsburg ca

I took my 07' F-150 in for an AC problem back in May of 2016. They said it was a leaking schrader valve.Kept it for 3 weeks. Paid $312 to have it replaced. 2 years later the same problem occurs, supposedly under warranty. They tell me that they found no history of it being done. After going ballistic on the service manager Chris they fixed it for a "discounted rate"after again keeping it for 3 weeks. 2 months later, no Freon in the lines, again! I take it in, service clerk Tim tells me he see's that we've done schrader valve's twice, wait, so they did do them twice and charged me twice? Now they are telling me it's 2 hoses that are leaking and costing $975 dollars to fix. Seems to me that 3 weeks each time is because they couldn't find the actual problem which was more than likely the hoses the whole time and now I have to pay more money for their mis-diagnostics. In between all this a condenser was also changed which happened to be under warranty, the one time I got lucky. I honestly feel as if they could never find the problem in the first place and were just guessing every time. I bought my wife's 2014 Explorer there, serviced every Ford I've ever owned there, take all 17 of my companies vehicle's there...NO MORE I am done with this dealership and it's un-qualified technicians, shady service manager and crook of a department as a whole, I will drive 25 miles into Brentwood to Bill Brandt Ford and do my business there.
Thank you,
Mike Price
[protected]
[protected]@gmail.com

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11:04 am EDT

Ford warranty and maintenance plan

To whom it may concern,

My wife and I purchased our 2018 F-150 in October from Ken Grody Ford in Carlsbad, CA. We were fortunate to purchase this truck with the help of our friend Tom Brewer. The new truck was going to have a higher monthly payment than our previous one, which was already making us nervous. When the finance people started talking about adding on an extended warranty and the maintenance plan, we felt pressured to to add them on. We were told that if we changed our mind about the plans in the next day or two, they would work with us to take them off. The next day I went back in and told them that I didn't want the plans because it was just too expensive. Instead of holding up their end, I was given the run around and 3rd degree. I have tried multiple times to talk to them, but have had no luck. I hope something can be done.
Michael Loust [protected]

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Cory Richardson
, US
Jul 30, 2018 9:46 am EDT

Mister Cook,

My name is Cory and I am a previous employee of ken grody ford. You should contact the BAR (bureau of automotive repair) and file a consumer complaint. The BAR will investigate the situation and help rectify the concerns. You can also make a complaint with the BBB. I Hope this helps some.

Best Regards, Cory Richardson

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Earl H Cook
, US
Jul 16, 2018 12:21 pm EDT
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I have a 2016 F-150, that is a lease. I have had to have it in to the dealership 3 time's now to replace sensor unit for air conditioner. Now it has gone out for the 4th time and no one know's what the problem is. My lease will be up in March of 2019. Why can't I get out of this lease and into a different one. Dealership say's I can if I pay off rest of lease, why would I want to do that if air problem still exists. I just want some help from customer service. I worked for Ford's for 36 year's and have alway's owned a ford, some-one please look into this for me.
Thank you

Earl Cook

[protected]

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9:23 am EDT

Ford used ford safety tires

Aprox 3 months ago We purchased a 2015 Escape from Donley Ford in Galion OH 702 Charles St, Galion, OH [protected]. When I bought it I was told by the salesman that a safety check had been done and everything was fine. Soon after I got it home I noticed the tires were down to the wear bars. I contacted the dealer through the sales department and informed them of the tires I even showed the tires to the salesman who sold it to me. He said he would look into it after several calls he informed me that they would sell me tires at their cost. He advised me their cost would be over 800 dollars. Not being stupid as the dealer assumed I was I refused the offer this was obviously an attempt to get rid of me. I took the vehicle in for its 25000 mile service that's right only 25000 miles on it and the tires are gone the only thing on the form that needs attention was the tires its not safe and was sold to me that way something needs to be done I have to buy tires now I live on a fixed income from the Navy this should not have been sold this way and the dealer should not have treated me like this. Please contact me [protected]

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4:45 pm EDT

Ford f-150 lug nuts

I have a F-150 with only 40, 000 miles on it and carried to dealer for service & tire rotation. Dealer said he couldn't rotate the tires without replacing the lug nuts. He said that the lug nuts were faulty from the factory and they are not covered under warranty. He said that this has been a problem for several years and Ford has refused to do anything about it. This truck only has 40, 000 miles on it. The tires have been rotated twice. The only one that has touched these lug nuts is the Ford certified mechanic at the dealer ship. You are telling me that a lug nut is removed twice and it is worthless? The dealer tells me that a class action lawsuit has been filed regarding this problem and Ford has refused to do anything about the problem. Would someone please explain Ford's position on this matter? I refuse to pay for new lug nuts that Ford knows are inferior. Where is the recall? Please advise.

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3:52 pm EDT

Ford service at ford auto nation panama city fl

Both times we have dealt with Ford Auto Nation Panama City FL the service has been horrible. About 4 years ago we traded in a Ford Mustang for another vehicle we assumed it would be payed off immediately, didn't even think about it. Then we received a late notice on the vehicle when we did not make the next payment. We had already made a payment on the vehicle that was bought in place of it, We contacted Auto Nation the said they'd take care of it. It took 2 months, many many phone calls and several points of our credit before it was payed off. We swore we would never go back. We bought a 2015 Ford f-150 last year from another dealer and it broke down this past Sunday evening while we were in Panama City. Assuming it was sensor and something we needed to go through Ford to fix we had it towed to Auto Nation. They did fix it telling us that it would be $273.00 plus tax. When we got there they charged tax and what they called a shop fee for disposal and paperwork as well. We paid this happy to have the truck fixed though this shop fee was never mention until then. The next day on the way home from work after only driving the truck a few miles a sensor came back on. I called Auto Nation and told them this. They informed me it had to be something I did. That they had fixed everything and that I would need to come in and have it checked out again for another charge. I asked them if it could be possibly connected to the other, they said no way. I took it to another mechanic the next day and he put it on the computer and said it definitely was connected to what they did. Apparently after fixing a sensor or doing something like that you have to reset it, the history or something and they never did so the truck still thought it was messed up. He fixed it in less then an hour. I would not have minded that they messed up and forgot or minded taking it back for them to fix but for them to say it couldn't be anything they did and tell me I would have to pay again was not ok. They have been nothing but problems every time. I love my truck and and would not have another but I will not deal with Panama City Ford Auto Nation again and will let everyone know how difficult they are to deal with and how unhelpful they are. Not to mention they will ruin your credit.

Carroll Lister

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1:23 pm EDT

Ford scheduling an oil change and fuel filter change

Called the "service department " at Mission Valley Ford Truck Sales, Inc. on July 6, 2018. I was told that if I brought my F-350 6.7 diesel truck in to them at 11:00 am on July 10, 2018 that it would be done by 12:30 pm. I needed the oil changed and the fuel filter changed. I had to drive over an hour to get there arriving at 10:45 am. I told them I talked to somebody in their department an was there for my oil change and fuel filter change.
They told me if I left it all day it would be done by 5:30 pm. I said, " I'm not doing that" then they said if you bring it in early tomorrow morning they could do it.
I thought I had a scheduled appointment, apparently they lied or at the very least miss lead me.
IF THEY DO NOT MAKE APPOINTMENTS THEY SHOULD TELL YOU UP FRONT.
I moved here from Iowa and all of the dealers I worked with there scheduled ol changes.
I Love my Ford truck but the service in California is not acceptable, so they will not be getting my business for scheduled maintenance as I will save money by doing it myself for a lot less money and a lot less hassle.

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10:58 am EDT
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Ford on line price not honored

We drove 190 miles to see a car that had a price on line. Once we drove the car and about to make the deal, the price was not honored. The dealership tried to tell us that there were assumptions made in the price. The price offered showed 'dealer discount' . They also showed what other discounts, customer cash, other rebates that are available. Once we could not make the deal, the salesman told us that they realized they priced the car correctly on line and made the correction while we were there. Very disappointing

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10:54 pm EDT
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Ford recall complaint and assistance

I currently have a 2013 Ford Fusion. I have had to do a lot of recalls on my vehicle. I have had nothing but issues with this vehicle. Its been given us just grief having it. Its back in the Ford dealership for a power steering issue. We were told they don't know if our vehicle has been worked on for this part. They don't know how to find out.
We were sent a bill for $2314.83. We are being charged for: P&A Power Steering Gear Assembly $1823.23, and 2 Firestone Tires which is $491.60. The tires are new and I know there is nothing wrong with them. I have a receipt of purchase for them.

We all know that if a vehicle needs repairing they wont make a profit off a recall. We were told they don't know if its been worked on or not for this malfunction. That comment makes no sense. Even if its been fixed and malfunctions its still should be honored to be repaired because its a RECALL. We never received anything, because we bought it used. A lot of people never know they have a recall. I'm considering not to get another Ford because of this. Honor the contract.
I have never had issues with any of my other vehicles only this one. I have been a loyal Ford Customer and have a family member that works for Ford in CA. There is no deadline for repairs. We never received anything, because we bought it used.

I appreciate your assistance.

Vehicle Vin#: 3FA6P0K9XDR323579
2013 FORD FUSION

Loyal Customer, Sandra Copeland [protected]

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Leesa K Rushing
, US
Jul 14, 2018 7:02 pm EDT

What's tacking so long on getting passenger air bag on 2010 ford fusion 2010, I've had a rental 6 months now my car won't start I cranked it twice a week the battery is down, explained 5his to me, I have no warranty and signed a waiver driving my car if this is how you do business I'll return the rental and keep my car up until you get this air bag, please communicate with me I make sure to run my car twice a week but now it's dead from sitting so long [protected] personal number

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4:34 pm EDT
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Ford f-150/customer service group

Around May 21st of 2018 I took my Ford to the dealership because the check engine light came on.
I was told the Engine had a cracked manifold and I contacted opened a ticket with Customer Service. I wanted to know why just the manifold was being replaced. I was told all decision were made by the warranty group because I was still under Warranty. Well I was assigned one CSM but he never called another CSM called and we spoke. Felt good talking and they made a couple of suggestions and steps to take. Then I was contacted by a supervisor when the new manifolds did not work and they were replacing the injectors. When this did not work I got another CSM and this person talked a good story but has done nothing other than continually tell me Ford Will do nothing even though my truck has had :
new Manifolds,
New Injectors
New Turbo
New Long Block
New rear screen
and we even removed two dead rats that were discovered in the transmissions.

We are over two months into the work. all of this done and it still is not working.
I ask for something and several things just to see what they would do. I want a buy back. I cannot trust the vehicle at this point and I was Told Ford would not give me a warranty longer than 12 months, 12000 miles and I got 11, 100 still on my original warranty. So you offer Squat I get a new vehicle and you do nothing?

What is so hard about Doing what is Right at the right Time and Place. It is Called Integrity.

The CSMs are of no use I told them everything that was wrong with the vehicle before they told me. and when they told me they left out part of what was wrong. they do not listen they do hear me and my situation but they do not listen.

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12:54 pm EDT
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Ford 2015 ford explorer sport

I own a 2015 Ford Explorer sport that has to have the electronic steering control module (PSCM) replaced at the cost $1500-$2000+ . This would not be a problem except everything I have read says that this should have been recalled for safety.
What I would like to see happen is that ford repairs it at their cost and issue a recall for the defect that you knew about. VIN # 1FM5K8GT4FGA84897

Thank you
John

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Michelle
,
Jul 13, 2018 8:22 am EDT

My 2012 has the SAME thing also AWD issues that my dealer says is affecting A LOT of state trooper explorersAND F-150's Ford need to recall this and FIX IT

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11:17 pm EDT

Ford unethical rude behavior

TO WHOM IT MAY CONCERN:
I wanted to share my unfortunate experience with you in hopes that no one else will ever have to experience this like I did. I was so angry and frustrated by the end of the call that I asked that I wanted to leave FORD all together. I came back the following day and told the sales associate helping me what happened that she needs to not contact me and told him why. He apologized on her behalf which was fine, however then I rcvd a text from her. I will explain to you the situation and let you see why I was so upset.
I called FORD as I was misinformed at the start of my Lease to Buy option (I trusted what my sales rep told me instead of reading my contract), so when I was transferring to the buy option at the end of the lease I was completely caught off guard. I lost out on a lot and ended up on paying for a car for a total of 8 years and was screwed out of a maintenance deal at the beginning. All around just a bad deal. So, I was not happy to start with. So, when I called to find out why my pay off was so high I ended up speaking with an associate by the name of Phyllis Gainer. She was trying to find different banks to take my car note and was looking at different options. I was quite upset at the amount and couldn't quite understand at the amount. The beginning of my lease my associate had told me (since I told him I would be purchasing my car at the end of the lease) my payments would be going toward my car. He failed to tell me a small portion would go toward the car. So, I had assumed (my fault for assuming) that I only owed around 10K and Phyllis had quoted me much higher. I questioned her and was probably getting a little frustrated but not rude. If you listen to the call you will hear the tones start to change at this point in the call. Phyllis then starts to continuously tells me "if you read your contract" "it states in your contract" "in your contract" "refer to your contract". Well if I was a contract associate or a FORD associate that my job was to read and understand contracts then I would. But I was a customer that needed something explained and I didn't need a smart-[censored] associate to just tell me over and over to refer to my contract. I spoke to another associate the following day and told him I will deal with him but not her and she should never contact me again. Low and behold she contacted me again to apologize via text. I asked who this was she told me, and I asked her not to contact me again. Her response was WOW, after all the work I did for you. How professional is that? Start to finish with this experience with my 2015 Ford Fusion I don't care to ever purchase another FORD. I started to look at Chevy that's how bad it put me off. This is sad. How bad I was lied to and now felt like I was stuck in this car. I hope y'all don't make a habit of hiring associates who deal with patrons like this. Look at it this way… If I treated my patients with the same hatefulness and disgust that she treated me, Kaiser wouldn't be as successful as they are. I think it is about time for her to think about either Retirement or maybe some helpful classes in customer service.
Unfortunately, you have lost my business. I have been a lifelong FORD girl. Even though I have had many issues with them. I have steadily stuck by them throughout my driving lifetime. Chevy will have my business from now on.

Michelle Griggs
[protected]

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8:37 pm EDT
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Ford lemon car sold to me as new car burns 4 miles in 7 minutes been to dealership 4 times for help in 2 months... received nothing...

Hey I am desperately reaching out to you I have been to the dealership for times about the same issue with what was supposed to be in new car I bought on the 7th of April. Since day one getting the car which then had two thousand and ten miles on it it has been burning more gas then any car I have ever been in even larger car in two weeks I went back to the dealership to tell them how many miles it was accumulating so fast and that I needed them to check it out when telling a Salesman who help me purchase it he really nonchalantly brush me off too one of the workers to come check my car out who told me it was because of the gas which should only be 87 which the manual says 87 or E85. Within the first month it was from 2010 miles to almost 4000 miles I continue putting only 87 gas I only go to work and home now the kids are out of school which is 6.7 miles from my home in the afternoon. I drop my wife off in the am which is a slightly shorter distance. The only person I ever visit is my mom who lives about 2 miles down the Blvd. Basically I'm saying I don't go ANY long distances. Yet somehow I accumulate over 500 miles per week. So I went to a park with family 48 miles out of town. Chewacla State Park in Auburn. We get gas and leave with 150 miles to empty on dash but somehow we were below 5 miles when we got there with no real traffic. And the gas meter which I guess is supposed to come on under 50 miles comes on randomly sometimes like at 75 miles to empty when me and my wife and father were considering this we went to Ford Stivers again to tell them something is wrong with this car and let it need to check it I even asked a friend of mine what it could be and he told me to have them check the rotator cuff this time the technician Jeremy Owens was snickering when I tried to explain to him that it was burning too much gas like telling me how many miles per gallon my car is supposed to get and a bunch of stuff he knew we didn't understand but he told us that they were tied up and to bring it back Monday we even told them that the gas light comes on randomly. I asked what time would be good and couldn't get the direct answer was just told to come back Monday morning. When I came back Monday on my only off day the guy Scott told me that everything was reading good when hooking it up to the handheld computer but he told me to put in some more gas in the tank and come back in about 3 hours when we could take it for a test drive. After I put gas in the car again I came back and he took it for test drive I realized that I couldn't go along for the test drive he comes back telling me it's averaging right I leave feeling defeated then I got frustrated because I'm not ignorant I have driven new and older cars large and small. I tell you this car burns gas like an old truck. I have even asked people with the same car in traffic have they had this problem and they tell me no. Yet somehow everyone at Stivers treats it like a joke or as if they can convince me nothing is wrong. I asked Scott if nothing was wrong with the car who would I need to talk to about a trade in so he sent me back inside the lobby. I go to the front desk and ask receptionist for the manager and when she asked what for explain and told her that I was going to ask him could I file a complaint because all I want what's for someone to either fix the problem, or provide me with another car she then LAUGHED and called him...so when the general manager comes he tells me to go to the service department again and they will hold definitely make sure I get taken care of because he understood get when I get there Scott told me to tell him I wanted to trade in because nothing was wrong with my car so when we get in the room with the salesman about a trade in he runs our credit comes back and tells us we're not eligible to even trade it in because somehow we paid double the cost of our car so I asked him did he see the rebate they gave us as they told us when we came he said no and that he doesn't understand our paperwork and even the manager didn't understand it as he didn't even want to come in to speak with us anymore after this and we were then told by the salesmen that we were put in a bad predicament that he's seen being a salesman for 17 years. He told me even the salesman I worked with didn't want to come back there whe he asked them to explain which let's you no it was "shady " practice if nothing else does. He told us we were basically stuck with the car and when he understood our that the mechanic told us several times nothing was wrong after doing nothing but driving it around the corner and hooking to the machine. he told us about the lemon law and desperately urged us to contact Ford. This has been a nightmare please help. Our car burns over 500 miles in a week going nowhere. You burn ten miles in park for 15 minutes the gas meter comes on when ready it stutters. Also Scott tried to get me to get a oil change because he said "you know they're going to want to say it's because you're close to needing oil change at 7500. It was 7400 something then and in less than 2 weeks I'm now approaching 9000. But I told him they sold it NEW and it already had 2000 miles when I bought it I would ve hoped they had done an oil change at least once before selling? if they cared about the test drive they'd notice he burns 11 miles of gas in that short amount of time. Please help I have a family and was supposed to be moving but this car is draining my pockets please help.

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Update by KeyaCallahan
Jan 24, 2020 9:58 pm EST

Hi I'm so sorry this is happening to you. It's funny my family and I went to that same park in Auburn when we had gas and almost ran out before we got to Auburn to. I think you should reach out to a lemon lawyer. I have the name of one if interested. We ended up letting our car go back because of this and now they suing us. Hell we all should get together and sue them. We had a 2017 Ford Focus. What kind do you have?

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8:29 pm EDT

Ford problem with service for a repair for a left axle

On May 30, 2018 I went to Haldeman Ford, 607 NJ Highway 33, Hamilton, NJ 08619 for an oil change on my 2011 Ford Fusion (VIN# #FAHPOHA8BR131293). The service technican noted on the invoice (#272207), " While performing multipoint inspection technicain found left axle boot torn, $471.00 parts and labor (must order parts) I declined that day to return on June 1, 2018.

I retuned on June 1, 2018 to complete the necessary service on my car. The service that was perform this day, invoice # (272495), repairs on axle, technician installed clamps on left axle boot. However, very shortly after this visit I began to hear a loud clicking noise on the left front side of my car. I made an appointment to have this problem checked out on 7/6/18. My car was checked, and now I was told I would need to replace the left and right fron axles. The cost would be $999.00, (estimated cost). Feeling extremely concerned and confused I asked to speak to the service manager, Randy Warner. I was told he left for the day. However, I visited Haldeman Ford on 7/7/18 at 8:30 AM. When I asked if I could speak to the service manager Iwas aksed to have a seat and he would be right with me. I waited for about 20 minutes. When that time had elapsed, and I returned to speak to the service manager again. I was then told he was busy with paper work. Feeling more dissatisfied and upset than the day before, I left without any resolution to the problem I came in seeking questions about on 7/6/18.
I was told by the service manager that the total amount that I was charged on 6/1/18 would be deducted for future service. However, not clear at all about this sitiation. I asked American express to dispute the charge for this service (reparir of front left axle). I belive that this manner could have been resolved in a better way. I have been a customer with Haldeman Ford for many years.in the past 2 weeks I have had 2 cars serviced with a total of $686.66. I certainly believe it would have been great customer service to have the service manager, Randy Warner, take a few minutes to try to resolve this issue with my left front axle.

Thank you for your time.

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11:57 am EDT

Ford repair service

My vehicle started experiencing engine problems and a decrease in speed. I had it towed to Taylor Ford and after three weeks the vehicle was returned and then towed to another repair company. There it was diagnosed as having a bad engine and needs replacing. Ford' diagnostic's were completely different. I am dissatisfied and disappointed with this experience with your company!

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11:28 am EDT

Ford 2015 ford f-350 platinum truck

I bought my pick-up at Tomball Ford, and had a bunch of extras added to it, like a bed cover, spray in bed liner, extend a bed gate, and a tool box. When I picked it up I found that the tool box was not bolted to the bed, and a few other things, which after a little complaining they corrected. Now my lock and remote sensors have a problem. I made an appointment with them and showed up early, before they even opened. Stupid me, I assumed they would take the truck and hook up their diagnostic machine to it and find the problem, WRONG. I waited for 3 hours in the service waiting room, and then asked what they had found. To my surprise I was told that a technician had not even been assigned to it yet, and that my appointment only meant that they would look at it sometime that day. I spent a lot of money on that truck, and do not want to have to rent a car every time there is a problem, so that they can keep it for a few days. I also found that the trailer plug was not even wired up, which should have been done when it was brand new. Do not take your vehicle to Tomball Ford if you have a job and work for a living.

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7:02 am EDT

Ford apmi on 2017

I purchased a 2017 ford expedition XLT, with 49900 miles on it, I could not get the sync to work at all and the usb and aux port in the central storage area did not work. I took it to a Ford dealer in Grand Haven, and they diagnosed it with a APIM replacement model required. It was diagnosised on July 3rd and it had 49928 miles on it, the estimate for the repair is 1086.88. Reading on the website this is an issue with this setup and warranties were extended for it, the vehicle is less than a year old and I want to know if there is any way to get it covered, and extended for my vechile.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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