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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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4:01 pm EDT
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Ford Ford connected navigation system

The new "Connected Navigation" system in the 2022 F250 Lariat truck is not worth the cost. You pay an ungodly amount of money for a new 2022 F250 with navigation only to find out it works for 90 days- a free trial (XL-Lariat package). After 90 days you must subscribe to their service at a cost of $80.00 per year.

The Ford Motor Company's marketing department did a great job with the fine/small print and wording to confuse the customer as to what is actually is. They also did a nice job on the lack of information provided as to how the system actually works/costs

I will now just pull out my portable Garmin GPS with free life time traffic and map updates and use it.

The Ford Motor Company has decided to resurrect the portable GPS industry. Garmin and Tom Tom plus other companies must be pretty happy now.

Desired outcome: For Ford to be forthcoming and open regarding the new connected navigation system and how much it will cost.

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6:57 am EDT
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Ford Customer service

In the past I have purchased three Ford cars, Fusion and two new Fiesta.

When I purchased my last car I took out service contract which I expected to cover problems that may occur.

In August it was flagged up that the oil needed to be changed. I contacted Sandicliffe service department unfortunately there was no one available in the service department but I was assured that I would be contacted to book the car in I emphasised that I was going on holiday on the 6th and would need my car. No one contacted me therefore I booked the car in to a local garage cost £99 pounds.

On my return from holiday I phoned Sandicliffe. Loughborough unfortunately I was put through to a verbally aggressive receptionist.
I was told that I would not be reimbursed and what did expect them to do. I was also offered the option to cancel the contract.
The receptionist was extremely unhelpful as you record telephone conversation for training purposes you will no doubt be able to listen to the conversation.

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11:44 am EDT
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Ford Edge engine replacement parts delay

My vehicle 2017 Ford Edge has been at Farmington Ford in Maine since July 6th 2021. It was diagnosed as needing an engine replacement. The dealership has told me that they do not expect the new engine until November of 2021. In the meantime I have to continue my monthly payments to Ford Motor Credit. Is it indeed a fact that Ford cannot provide an engine so the dealership can do the repair in a reasonable amount of time? Apparently not. The service department tells me that it will only take a couple of days to finish the job once they get the engine. In the meantime I am out a vehicle and to say the least this is the worse customer service I have ever experienced. My vin number is 2FMPK4K97HBC17238. Is it time to move away from Ford products?

Desired outcome: Please just fix my vehicle now.

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4:11 pm EDT

Ford Ford focus mw12 cjv

Ford,

My Coolant broke on my car and the Ford dealership charged me £400 for this. The wire snapped and the coolant kept emptying. Fast Forward two years and now the whole engine needs replacing due to an Oil pump failure!something to do with a gasket. The car has only done 68k and is serviced by Ford. I'm absolutely heartbroken. I can't afford a new car or the repairs. I've always had Ford cars. Never moved brands.

I'm upset that I was charged for the coolant and now I'm being charged to replace the engine.

I'm self employed and during the pandemic I've struggled financially. I can't afford a finance deal or a loan to repair my car.

I was also charged on a service for new break loads and disks, then when they inspected the car and sent me the video they said that I had no break fluid and that the discs and pads needed changing dispite the car being hardly used due to the pandemic.

The car had absolutely no oil in it when it stopped working. I had to top it up to take it to Ford. What's the point of paying for a major service but everything be on empty?! Doesn't make sense.

I feel like every time I go I'm charged for repairs and they're either not carried out or I shouldn't be paying.

Desired outcome: Refund for coolant and a new engine.

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4:12 pm EDT
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Ford Service At a Ford dealership

I have had a transit custom tourneo in at a dealership in manchester, since it was there I was told there was a few faults for warranty repair, it has been there 6 weeks they came up with a new excuse every week. I asked for a curtesy car but I was again given more excuses why I couldn't have one.

Today I finally get it back after the six weeks, it was filthy oily marks all over the car.

I will never use a Ford dealership again after this experience.

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8:04 am EDT

Ford Parts Availability

August 23, 2021
Robyn Bell
3 South Timber Hollow Dr, #311
Fairfield, OH 45014

Ford Motor Co
Customer Relations

My car has been at M & G Body Shop since JUNE 6.
I have been informed that the last few parts needed to complete my car are not available and they have no date in sight when they might be.
Front Bumper Reinforcement Bar: Part # GN1Z 17859 K
Front Body Radiator Support: Part # GN1Z 8A284 L
I have spoken with Keiron (Progressive) and Joe (M&G) many times over the last several weeks to no avail.
It isn't their fault Ford is such a mess, but it isn't my fault either.
I'm paying my car payment, Insurance and car rental every month that amounts to over $1000.
I'm 68 years old and on a fixed income and can not continue this way.
If parts are not available and there is no answer in sight, my car should be totaled.
I will need that closure so I can purchase another vehicle.
I see no other solution.
Please advise me.
Regards,
Robyn Bell

Desired outcome: Supply parts now or substitute a similar 2018 vehicle

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5:14 pm EST

Ford 2017 Ford Blue Escape

Paint Peeling around Windshield

Desired outcome: Re-Paint

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5:23 pm EDT

Ford Check engine light and refusing to back warranty

2018 Ford Shelby F150 Supercharged. At 18, 000 miles in 2020 the check engine light came on. My truck was 2 years old at the time so well within the warranty timeframe. I took it to the first dealership and they outright refused to work on it. So, I called Shelby and they gave me the location of a Shelby authorized dealer. it was an hour away, but it was the closest Ford service department that would work on it. That led to 4 more trips and a year later and the light was still coming on. So, I took it to them this last time and they kept it for over 4 months. They told me they would have a loaner but then when I got there, they said sorry we don't have one. So, I was an hour away from home and had no loaner. So, I had to call home to get someone to come get me. I then went 4 months without a vehicle while they worked on it. After 4 months, they said, we don't know what's wrong with it. What? I asked what they were going to do about it? I don't know. So, I called Ford to have a warranty claim done on the vehicle for them to buy it back. They refused even though it met every requirement. We resubmitted and they refused again. I think they knew what was wrong and that it was going to cost more money than a law suit. I had to go get my truck and trade it, taking a loss. I will never again buy from Ford. They do not back their vehicles. They do not cover their warranties either. They just think of their customers as a number and just bank on you not suing them. Or, weigh out the costs and make a business decision regardless of how it affects their customers. Buyer Beware!

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1:24 pm EDT

Ford 2013 f-150 Tuscany

So first let me start by saying your overpriced piece of junk is really frustrating me at this point. I bought, in 2013, a brand new Ford F-150 Tuscany truck from Jacksonville Arkansas. It had 143 miles when I paid $79, 000 plus the cost of financing. So 3 weeks after I get the truck, the alternator in the truck shorts out, way to go Ford! We PAY to have that along with the whole front end of the truck replaced because again fords crappy work caused an issue. Which leads me to my current issue/problem with Ford yet again! So a recall was done on my truck in 2019 for the pcm module for the transmission. I took it to Ford and they let me know that the truck isn't giving issues and until it starts downshifting, they won't be able to fix it. In 2019 I can only assume the truck would've been under your 150, 000 recall. Which leads me to future date, the truck is now downshifting on its own and will not shift up. I take it back to the dealership only to be told now the pile of crap isn't covered because I'm over the 150, 000 miles. If it was fixed when the recall originally came out, I wouldn't now be having this problem. I am thoroughly pissed at not only Ford motor but Crain Ford out of Jacksonville as they told me UNTIL THERE WAS AN ISSUE, the recall wouldn't cover it!

Desired outcome: I want my truck fixed

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3:59 pm EDT

Ford Ford Mustang Mach-E Paint Peeling and Imperfections

I washed my Star White Premium RWD Mach-E with 1100 miles on it (for 3 weeks' ownership) and the paint peeled on the left side of the bumper as I was removing dried insect remains. But I did notice earlier on some paint peeling just under the left headlight cluster, but I didn't mind this as it isn't usually visible. Then I saw another 'dot' just below the trim on the driver's side front door. All these pointing to paint quality issues. Took the car to the nearest dealership and was told uneven paint application on the side where peeling is evident. Ford took less than an hour to reject the claim saying it must have been hit by an external object, though the local Ford guys noted the plastic is smooth. Was advised to call customer care and I did, and 5 minutes into the call was told they don't have any known paint issues (!). Adamantly told the agent there is and was promised a call by a specialist. Specialist called a few hours later and I was told per their investigation they can't cover it because they believe an external object hit the damaged area, yet couldn't answer if they indeed asked the person who actually saw the car if this is the case. Ford Social Media Team saw this posting on one of the forums and was told it's best to work with a service advisor, who unfortunately was told by Ford (and even I was told by Ford Customer Service) that they can't do anything.

Planning to visit 2 different Ford body shops and have them file warranty claims. Let's see where this will go...

Desired outcome: replace front fascia as uneven paint is evident on the entire left side, fix the imperfection on the door

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3:52 pm EDT

Ford Service

Currently the service dept has had my son's truck for over 3 weeks. We are continuesly told that they haven't had time to look at it "yet". They have not had the time to look at his truck yet. They do not know what is wrong with his truck because they are doing the vehicles in front of his. It is so frustrating when you want your vehicle back after buying it a short time ago. Now they tell us they need to find someone "certified" to look at it. It is a different excuse every time it is checked on. He really needs to know what is wrong with it and the cost of fixing it.

Desired outcome: Truck repaired and returned

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11:05 am EDT
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Ford Ford Dealer Service Offers Mailers

Greetings,

Apparently when you take your Ford to the dealer for a recall item, they collect your address so they can fill your mailbox with junk for eternity.

Please remove my address from your mailing list for Ford Service Offers.

I know where the Ford dealer is and don't need these useless reminders.

I do not wish to receive this type or material via the USPS.

Thank You

Desired outcome: no more junk mail

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12:05 pm EDT

Ford Diagnostic of fault

I handed my car into Alperton garage to get an overheating fault diagnosed for the cost of £120. I was informed that the issue was the radiator that would need replacing - but that a price would follow as the garage was undertaking a stock take at the time. I tried and tried to get through to the garage, but my calls were not answered. After no price was received I had to get an alternative garage to replace the radiator. Unfortunately the overheating fault still persisted after the replacement which leads me to believe that the diagnosis was incorrect. As a result of this I have carried out work totalling £360 - plus the £120 paid to yourself for the diagnostics.

Desired outcome: I need to have my car operational

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1:43 am EDT

Ford Peeling chrome clad 20"rims

Installed new tires on my 2016 lariat super crew/all rims are starting to peel! ford needs to correct this problem & do now. I have been a loyal FORD customer fo over 55 years .My truck is a CPO but that dosen't seem to matter .I had to replace my lug nuts because ford refused to cover them under warranty .Ford is aware of the lug nut & peeling chrome issues with most all of the cars & trucks. They should step up and fix these known complaints. They are cutting there own throat! after over 50years of buying & racing only cars/trucks i am thinking of switching brands! now tell me how much are those rims going to cost you.

Desired outcome: REPLACE RIMS X4

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6:11 pm EDT
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Ford Recall on transmission

So my mom had a recall on her transmission two months ago and they said they'd be able to get it fixed and it'd be ready after July fourth. It is almost august and she has been trying to call the dealership that has her car and nobody is answering. Everyone in the family is extremely frustrated with the company and their poor customer service, at this point we just want the car fixed and back or have a loaner car given because school is starting back up for me soon and I can't be driving her everywhere and my brother works full time he cannot be driving her around everywhere and neither can I.

Desired outcome: Have the car back as soon as possible with transmission fixed or have a loaner car ready for us

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9:51 am EDT

Ford 2019 ford escape

I loved my 2019 Ford Escape but in May of this year I started having various issues with engine lights, overheating lights, surging, etc. I contacted my Ford dealership here in Rapid City, South Dakota and was told that it would be a month to six week wait before I could get into the service department at the dealership. Since I was concerned about the performance of my car I contacted another reputable service here in town. After five consecutive visits to this department with continued engine lights, overheating lights, etc. I was told that I had a cracked head gasket and that this was caused by a design flaw in the Ford Escapes in [protected]. I continued to contact my Ford dealership for help with this issues as I needed transportation to work, etc. and again I was told they knew nothing of the design problem and could offer no help. I experienced expense in diagnosing the problem, many trips back and forth and at one time I had my Escape towed to prevent any other damage to my engine. I believe that Ford sent a notice to its service departments to watch for issues with these models and I have a copy of that notice. I recently purchased a 2021 Escape (and they are hard to come by) but am very disappointed in the Ford dealership here in Rapid City and had to purchase my new Ford from a dealership out of the city. I incurred a variety of expenses and much frustration in the course of these issues. I would be happy to provide further details but this was a lengthy process and occurred over the course of the end of May to the end of June.

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3:18 pm EDT
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Ford Paint peeling from window driver panels

The paint from my 2017 blue Ford Escape has begun to completely peel off in chunks on the front windshield panels. This began in the top corner and has now spread down the panel sides. This car is 4 years old and I find this completely unacceptable, Ford is also refusing to do anything. They will not stand by their products, they will not fix this issue, and it is completely ridiculous.

Desired outcome: Ford pays for a complete repaint of the car

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7:59 am EDT

Ford 2016 ford escape

Plastic bushing that holds on the transmission cable broke resulting in the engine to stop running and the transmission to lock up, ford had a recall on [protected] ford escape's and fushion's for this same problem, you would think ford would be smart enough to not use the same part they had a recall on, the same day my bushing broke, my neighbors broke on his 2018 ford fushion

Desired outcome: Ford pays my repair bill $700

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8:44 pm EDT

Ford Paint peeling around the windshield!

I noticed the paint was peeling around the driver side of my windshield back in May and wish I had that repaired and to my surprise the right side peeled after getting a car wash at a Ford Quick Lane. I also noticed that the paint is peeling from the top of the windshield is well. I researched on the Internet and to my surprise there are millions of 2017 Ford escape owners that have the same issue. My question to four is why haven't you are declared this a recall? I am considering filing suit against four because I refuse to keep paying the car note where the paint is peeling.

Desired outcome: New Paint job

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10:05 pm EDT
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Ford Paint peeling from my 2017 Ford Escape

Last year, 2020, I noticed the paint peeling off the driver's side pillar around the windshield. At that time I still had a little warranty left over but still ended up paying $500.00 to the Ford dealership where the vehicle was purchased. They painted the whole left side of my vehicle. Now a year later and I've noticed that the SAME THING is happening on the passenger side! I am so frustrated as in speaking with the dealership once again, I will now need to pay $580.00 for the right side to be done. This is NOT RIGHT! I purchased this vehicle brand new with only 25 miles on it and the last thing I thought I'd have to worry about would be the paint! I don't know about anyone else, but money don't grow on trees around me and what will I do if this happens AGAIN? I believe Ford needs to make this right as it's obvious not just one or two buyers have been affected by this and to pay hard earned money for this to happen is just BS!
Cindy Kirmer

Desired outcome: Recall on 2017 Ford Escape paint jobs

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Tameika Sweatt
, US
Jul 16, 2021 8:45 pm EDT

Same issue with my 2017

Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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