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FootSmart.com Customer Care Service


4651 Hickory Hill Road, Suite 101
United States - TN38141

Customer Support Phone Numbers

+1 (800) 707 9928 1 0
+1 (800) 841 3843 0 0
Work days:
Customer Service

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1375 Peachtree St NE, Atlanta, GA30309

FootSmart.com Complaints & Reviews

Footsmart / Return process

Nill on Sep 26, 2016
I made an order and bought a pair of shoes from FootSmart website and the ones arrived were too small. I immediately contacted FootSmart customer care service and asked for an exchange for a bigger size. They said that was not possible because that was the last pair. Then I asked for a...

Footsmart / Slippers

Georgette Culp on Nov 17, 2015
I am a repeat customer of Footsmart. In early October 2015 I ordered a pair of slippers for my 91 year old mother. When they arrived, she tried them on, walked across her living room on carpet and determined they were too small. I returned them wanting an exchange for the next bigger size...

Footsmart / Quality was terrible and soles were lost

Reviewer94743 on Aug 28, 2015
My wife bought one pair of shoes from Footsmart. We were on holidays and she took these shoes with her. But after 3 days she told me that the sole started to separate from the shoes. When we returned home these soles were lost already and we contacted the seller. We asked to change the...

Footsmart / Return Policy

Dchrishh on Mar 31, 2015
HORRIBLE RETURN POLICY. Footsmart may appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and...

Footsmart / Defective Merchandise

Mary Hafstepper on Feb 23, 2015
I ordered a "Pedinova III Nail Care System" from FootSmart on January 16, 2014 for 119.99. I have tried to use it on my feet to remove dead skin. It will work for about a minute or two and then shut off. I have to wait about ten minutes to get it to work again. I called FootSmart to ensure...

Foot Smart / overcharged

Judy Carrino on Jan 27, 2015
I received a pair of shoes I ordered today and I was charged postage, and the catalog I ordered from was supposed to be postage free for any item over $49. My shoes were $69.99. I was supposed to enter a code into the order form (on-line) to get free postage, and I did that numerous time...

Footsmart / Will not Exchange or refund my money

Galacticpedro on Nov 8, 2014
My father purchased a pair of orthopedic shoes size 12 with a large width on my birthday on May 18th for $164.69. The shoes came and did not fit correctly so I returned them footsmart and asked for a smaller size 10.5 with a normal width. I did this within the 60 day return policy, however...

Footsmart / Partial Refund

ripped off by Footsmart on Sep 6, 2013
I ordered 1 compression ankle support. I paid Footsmart $20.12. They shipped me the wrong item. I sent that item back to them. They refunded me $13.77. Now I have no ankle support and I am out $6.35. No help from customer service. I will never do business with this company again...

Footsmart / I feel like I was ripped off

Nibboke on Jul 4, 2012
I want to file a complaint against FOOTSMART, . Back in June I purchased a pair of shoes on the internet from FOOTSMART, they did not fit so I returned them. I did not receive a refund, so I called them and I was told that I would receive a credit of $61.08. Now this was never mentioned...

Footsmart.com / The site and company has really changed

Doguane on Jun 25, 2012
The site and company has really changed. They have hired INcompetent people in customer service. If you call and ask if an item is in stock, they say "yes", take your money and then you get a email telling you the item is NOT IN STOCK and to choose something else. OR they send you the...

Footsmart / retutn merchandise, never credited

Maria Bupp on Oct 20, 2011
I returned 2 pairs of Hush Pupps shoes more the 2 weeks ago, and never received a credit on my Visa Account, what is going on?, I have been a very good customer of yours, I changed my electronic address, it use to be B_umar_5@hotmail.com, my new e-mail address is now bumar5@aol.com, I expect a response..Thank you..

Footsmart / Won't exchange defective slippers

arcfjss on Apr 10, 2011
I purchased a pair of house slippers from FootSmart and within two weeks of wearing them in the house, I noticed that on one shoe the upper portion of the shoe was separating from the sole. I contacted the company and requested a like-exchange for the defective slippers. I was told that...

FootSmart - Benchmark Brands Inc. / Scam return policy! - No manufacturer's warranty for any item. Super expensive disposable items

firerocket on Mar 27, 2011
I was just scammed by Footsmart. Do not buy anything form this site! I bought the Acu-Point Therapy Foot Massager (item 30893A in their online-store) for a total of $284. The massager worked properly only 4 months! When I called Footsmart, they confirmed they were the manufacturers but...

Footsmart Products / Unsatisfying experience

I recently returned a pair of shoes to FootSmart, within the allowed 60 day time period for returns. I had tried the shoes on 3 times, wearing them for 5-10 minutes each time and only in the house. When I packed them up to return them to FootSmart, I made sure to include all of the...

Footsmart / False warehouse claims

I ordered two pair of shoes for my mother, a cancer patient. One pair fit, the other didn't. Without ever wearing the shoes outside, she carefully wrapped the pair she wished to exchange in its original packaging and sent it back at her own expense as instructed in their...

Footsmart / Slowest delivery system!

I purchased a small inexpensive item (heel cups) from footsmart and received it on April 30th. It was not the right size and had to return it on May 1st for an exchange. I had to pay $6.99 extra for the exchange service. I called footsmart to find out the status of my order. They said it...

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