Food Lion
reviews and complaints

I ordered a cake & got a dumpster fire. According to your manager, The picture just shows that the cake will be decorated in that style. There's no guarantee the cake will look like the picture, and you get the height you get, which means it could be an inch high, just decorated like picture.

Basically, if they put icing & those plastic pieces on it, you got what they "promised" you.

The manager just kept repeating about burger commercials and how the burger doesn't really look that way. I told her that at least the burger places give you a damn burger.

This is so completely unacceptable, both the cake & your Management's attitude toward customers.

I spent $26 for cake that is so freaking ugly people on Facebook are telling me this is the ugliest cake I have ever seen. I also barely have cake for this $26 cake that I was given. I would have had a bigger and better looking cake if I would have just gotten the cake mix and the icing from Betty crocker and cooked it myself.

you are the only place that I have ever bought cakes from for the last 15 years because the cakes were so good, but after this, I am no longer buying cakes from you and I am telling everyone that I see about the [censored]ty cakes that your stores put out and your management screw you approach to complaints.
And the email address that you can send comMents to, doesn't exist

Over a year ago in October I was a the store like I am 4 to 5 times a week. Where I spend at least the very least 70 a visit. Not to mention my end of week trip where I purchase goodies for the 2 handicap family members I care for .
Upon checkout I had some magizines I was on the fence post about buying because I wasn't sure weather I had the issues or not so I layed them on top of my bag in the cart when I removed my wallet.
I spent about 300 in the store and had a few hundred more dollars and my credit card and my pay card on me. After checking out I was getting ready to put my wallet in my bag and saw I didnt include the magizines I turned to say something to my clerk who is also my neighbor and the exact same time the security offer said you didn't pay for the magizines. I said yes I know can I pay for them now. He said no that's theft. I was like no honestly it was a mistake I'm in here all the time I spend thousands a month he wasn't hearing it embarrassed I took my lumps and said I won't make excuses I made a mistake how long do I have to stay away. He said well since you are a regular you did hqve Money on you and bank cards and did offer to pay for them. Which I interrupted and said I realized it happened before you did. He said no I knew you were gonna do it you seemed scattered and like you mind was elsewhere I was watching you. I said then why if I'm such a good customer didn't you say miss your in here all the time and so is your son.yiu spend a lot of Money in here why didn't you ask Did you forget about the magizjnes before it even got this it Was not intentional and I took the punishment because I'm sure ppl do steal and I did not want to sit there making excuses and wasting his time I made a mistake pure and simple and I paid the dues which was one year out of the four lion. But when I tried to go back in last week they said I needed a letter from corporate saying I was allowed Listen I'm truly sorry this Happened it wasn't done on purpose I had a lot on my mind which was no excuse I care for 2 handicap family members and your stores food is not only fresh and healthy for them but what I deem to be a family atmosphere and I wouldn't steal from my family. Pls present me with this letter. You do not know how filthy I have felt. I am not that type of person. I have never EVER BEEN IN TROUBLE. NO THEFT NOTHING SO PLEASE HELP ME. NO ONE AT CSTOMER SERVICE NUMBER HAS. CALLED ME BACK AFTER PROMISING TO GET NE THE LETTER AND NO LETTER HAS ARRIVED. please the holidays are approaching and I do the cookies for Easter seals Which is who my handicap brother is affiliated with I am a good person I not once used any excuse or begged the security man to let me off because of me taking care of my family members I'm only telling you this after I have done my ONE YEAR OF ABSENCE FROM MY FOOD LION

DEBI WEATHERBY
115 Llangollen blvd
Nc de 19720

[protected]@comcast.net
[protected]

I went into the store on Friday November 1st it was a spill on the floor where I was getting my baby formula from lots of glass and spattered baby everywhere I told the manager about this along with all the workers, No one attempted to clean up the spill, It was alot of playing going on, I made it clear I was going to file a complaint too, If weren't careful or would have gotten injured someone would have got in alot of trouble! I never received my discount for my Food Loin items which was on sale, I had a Food Loin card? I tried to get another different card and I was told no go online? This was unbelievable and unacceptable behaviors!

I was in Store #100 on Tuesday, October 23 buying groceries as usual. I was checking out all the produce when I decided to ask the employee, Corey in produce, a question about the apples. He said he doesn't eat apples and they are garbage. First shocking response. He said that he fills in here and wasn't his normal store, so he didn't care about the produce area here. I then asked if he had any other sweet potatoes in the back because they didn't look good. He said "No sir. Anything else?" in a very sarcastic tone. Then I could not believe what was said next when I mentioned the rotten onion. He said "You could go to another grocery store if u would like." I was appalled. I just walked away and kept my mouth shut. If these are the kind of employees you are gonna have fill in at this store, I will never visit this store again. Or any Food Lion as far as that goes. I have happily shopped Food Lion for 20 years also. What a terrible experience.

I am so disgusted with Food Lion that I will not be shopping there anymore! I have been a loyal customer for many, many years! I shop at the Food Lions located in Danville, VA. It seems to me that since you have remodeled the stores with the cold produce rooms that all of your prices have increased dramatically and you have discontinued items that I would purchase all the time. I have always thought that the Food Lion Brand items were very good and reasonably priced. For example, I would always purchase the Food Lion Brand Ice Tea Packets...they have gone from $1 a pack to $1.79! There are so many Food Lion Brands that you no longer carry...Peppered Turkey and Today I discover that you aren't carrying the Food Lion Brand Soups...nothing but the expensive Campbells Can Soups. I was also buying the Chandler's BBQ and now you only carry the Cackleberry flavor which is awful. I asked someone in the meat department about that and was told that they have no control over ordering for their store...that Corporate does all the ordering. It seems to me that you would order items that sell in different stores. I know that everybody is not the same and have different preferences, so why would you think that what sells in one store will sell in another. I believe that management is harming the business rather than helping. I will now be doing my main grocery shopping at WalMart. There is so much difference in the prices there and in Food Lion now. Food Lion used to be competitive with WalMart, but no longer. It's now worth me going a few miles further to grocery shop at WalMart than Food Lion. If some changes aren't made, I am sure more and more people will be doing this!

approximately a week ago i was verbally harassed as i was checking out by a food lion employee. not only did she threaten me and my child and my dog but she also caused embarassment to me. she decided to tell me that II needed to go straight home after leaving the store because my dog was hot and in the car. if this little girl had known anything she would have known that my child, who is 15 years old, was sitting in the car with adele, my dog, and had ran inside the food lion as i was checking out to ask me if it was okay to walk to the dollar store located next door to the food lion to look for gravel for his new fish tank I had just bought him. He literally had just left my dog for less then two miniutes. If she had even asked me instead of speaking unsolicitated of why my dog was barking she would have known that adele was abused as a puppy and is a rescue. And because of the trama adele was put through as a puppy she has a severe attachment issues. If I leave her for even one minute and she cant see me she pretty much has an anxiety attack. Now, regardless of everything I just said, one needs to know the details of this day. It was very cool outside being it was still august. It was a cool 71 degrees that day and I know this for a fact because before leaving the house i checked the temperature, like I always do, to make sure it wasnt too hot for Adele to sit in the car for a few minutes. I also only went to Food Lion to get one thing, coconut oil. Now, truthfully upon arriving I did end up getting three things. Three things that were all located in one aisle. I purchased coconut oil, coconut milk, and coconut flour. I firmly believe in eating healthy and providing healthy snacks and meals for my family. Now that you understand the context of the situation you can understand why, when checking out after walking around for five minutes, I was very aggitated by Brianna's interrogation. Not at any point was my dog, child, or surrounding people in danger in any way. Adele had a full bowl of water, with crushed ice in it if I might add that I get from Royal Farms everyday just for Adele and every window was completely open. I was also extremely agitated from the interrogation from Brianna because, much to her surprise, I know her outside of Food Lion. She doesn't know me but I know her and I also know her lifestyle that she has created for herself. This lifestyle I'm speaking of consists of having multiple dogs, cats, and rabbits all of which are neglected and abused. The dogs have broken limbs from falling down steps in her yard, none of which have been tended to. None of them have the appropriate permits or necessary shots that by law are needed. Her rabbits have something called 'sore hocks' which are cuts on the feet of rabbit from wire cages and neglect. Their feet become infected and inflamed and is very very painful for the animal and highly preventable. So, when some millennial tries reprimanding me for my actions although her whole exsistance is shameful...you know, that can really get to someone. Especially when I know in my heart that I was doing nothing wrong and this employee wasn't educated in the least bit on the truth of the matter. Then this girl said she was going to report me. I said a few choice words, grabbed my bag and started walking out. I turned around at the door and asked her what her name was so I could report her. She would not answer me so I asked her again. Again she did not answer so I grabbed her name tag so I could read it. When I did that and I tried shifting the name tag towards myself she backed up on purpose undoing the safety pin. She knew exactly what she was doing. I gave her back her name tag and continued to leave. Much to my surprise Food Lion is backing her side. Honestly...are you serious. I didn't ask for this. I didn't want this. As far as I'm concerned I was harassed and reacted to a situation that could have been prevented if Brianna had either minded her own business or maybe taken me aside with a manager and discussed her concerns with me. She had NO RIGHT to accuse me of abusing my puppy and she damn sure had no right to embarrass my family and I at the register in front of all those people checking out. I am so embarrassed about what she did to me. And on top of everything she pressed charges on me for "offensive touching" because of me trying to look at her name tag. Not only has she caused embarrassment for my family and I but she definitely caused major embarrassment for Food Lion. And do you know how I know this? Well the next day a fellow employee at Food Lion was speaking to my neighbor who had gone to the store to grab a few things. While they were talking the employee did not realize this lady was my neighbor. The employee proceeds to explain how wrong Brianna had been to say those threatening things to a customer and how Brianna had no right to talk to a customer in that manner and create such a situation in front of the whole store. Since this has happened the police have come to my house and in front of my children, told me I had to "turn myself in" because I had a warrant for my arrest. Now I know that places like Walmart, Superfresh, Acme, and Harris Teeter have policies in place where they avoid public humiliation and negativity gravitating the label of their name. This seems to me like a highly negative situation. If something is not resolved by the higher ups at Food Lion I am going to the news media, social media, and the local radio stations to tell everyone about the embarrassment I endured in your establishment and the embarrassment I endured later on at my own home in front of my children when police officers came to me telling me I had to turn myself in because I had a damn warrant for my arrest because of something I didn't ask for, want, or need to happen. Life is hard enough. Raising teenagers, working constantly, and trying to keep a positive outlook on life are my main endeavors. Since this incident, however, I've been made to feel like a criminal for only defending my family and my lifestyle against someone who had no right even speaking to me. The only things Brianna should have said to me are, "do you have a Food Lion card, " and "form of payment?". I should have never endured the pain I've had to endure because of Brianna. So, as I said before, some sort of action needs to take place on behalf of Food Lion to eliminate the problem. Its like an infectious disease and its only going to get worse as time goes by. Thank you sincerely for your time. I hope you can see why this is so important to me.

Lacy Ann Ford

I was in the Vinton store on Saturday. It was an awful experience! I have spent close to $200 within the last week there. This experience did not make me feel good at all! It has definitely made me not want to shop there anymore. First there were 2 ladies that work on registers that were complaining while I was shopping and blocking me from what I wanted to get. They were complaining about the manager sending people home early and they needed help in the front. I go back towards the meat department and there were 2 young men gossiping about someone that works in the front of the store. One worked in the meat department the other Im not sure. He had a bandanna on his head! Looked very unprofessional! The bandanna boy said to the other "I better let you get back to work" The other young mans respnse was " Thats ok. I don't have anything better to do" I timed them! They stood and talked for 20min. When I went to check out there were only 2 lines open. Lots of people waiting! Finally someone came to help. She was one of the ladies that was in the back complaining. She was nice but she was complaining to me about the same thing she was to the other lady! I live close to FL but I will only go in there from now on to pick of things I have to have. I will not do grocery shopping there again!

When I walked in this evening to ask for balloons to be filled they directed to this one woman. From there she was unfriendedly in having to fill the balloons unfriendedly, insisting why we would come here to get our balloons filled. As I am standing here waiting there are about two in there filling the balloons laughing and giggling. Just very poor conduct and quite frankly I am pissed off. I brought my business to you all just as I do for everything and for the workers to act the way they did over filling balloons is pathetic. Thank you. I would like to know how the conduct will be handled

Either Heathsville Food Lion or your warehouse suck at orders. How hard is it to order 2-3 cases (48/72 bottles). I actually wanted 84 every week but that was causing confusion! Take note cases not bottles x 24 bottles in a box every week and the cost of my weekly shopping. I was driving to Food Lion each week for my order and it was a guessing game of his many from my order I would actually purchase. One week, perhaps 24, another time 36 or if I was really lucky what I had ordered. Always the same old excuse, it's the warehouse fault! Well I thought we had rectified, food lion were ordering 10 cases just for me and religiously every week I've been going in, doing my weekly shop and collecting Le Bleu water. Until, wait for it, last Monday. Again, no water but 48 on the shelf in sale! Guess the regular customer doesn't count with them. I took what was on the shelf and was informed a delivery was being made so check back. I gave them my phone number, yet again, and asked them to call me. Today 2 days later, I went back to see if they had my order. So 2 journeys to Food Lion at a cost of gas and 30 minutes of my time in driving was a waste as, you got, NO, being July 4th the young girl told me was busy so her guess was warehouse was busy. Ouch! Diane knew I was mad and on kindly checking no, warehouse had not fulfilled my order yet again. Tomorrow, July 4th, I will drive 30 minutes each way to Kilmarnock to get water. I will give Food Lion one more try, if they can't get a regular order together in Heathsville, goodness knows how they fulfill online orders. If this regular occurrence continues I will ask their competitors to order. It's worth me driving 30 minutes to Kilmarnock each week to do my shopping and know I'm getting the goods I need.

Was working 2-3 jobs including my own (i'm trained in every department besides dsd) department with a top five illnesses at beginning of the month, our busiest time. The general manager had the audacity to stop me while looking for a container of sani-wipes for a customer in the middle of finishing my truck. To tell me rudely *you need to come when we call* after being up there all day anyway, neglecting my department with a saturday truck in my prep room... With the flu and 15 minutes left on my shift.
I wasn't even supposed to be in the building, not to mention i'm running circles around people who were 100% healthy.
I told her I was actually up there all day and that either I could do my job or everyone else's, you can't have it both ways.
I was wrongfully terminated... She kept people in the dark and didn't take into consideration that I had zero prior disciplinary actions against me.
Hell, another employee almost lost everything because she didn't take the necessary steps to protect him from just that when he was hurt on the job. We (employees) took it upon ourselves to ensure that didn't happen.
I don't know why i'm sharing this here, I should have her job right now.
Poor management, poor morale and a ridiculous turnover rate.
I don't have to lie, the numbers are there.

I have been harasse on multiple occasions by employee name chalae mills she has used bad language towards me she keep asking me about my son emotional support dog everytime we come in the store I told her last week he was for my son disabilities and I could show her proof she told me no thanks however tonight in front of customers she confront me again about the dog she has been rude disrespectful manners towards me each time I come into the store tonight I told her I be contacting headquarters she told me she don't care I also contact her because I left my phone on counter of service desk she spoke with me on the phone and stated my phone wasn't there if it was she is the one who would have put it in the customer service draw well I knew it was there at foodlion so I went to the store ask her again about my phone and she said no it's not in the drawer she looked already while talking with her I had my son call my phone and it started to ring from the drawer in front of her where she was standing at customer service desk I requested her to open the drawer and there was my phone if this matter isn't handled to my satisfaction after I have made this complaint I will be going to the news and attorney to make a complaint by law my son is allowed to carry his dog anywhere he was very upset with her behavior towards us I want the to stop and a apology to my son and I please contact me at [protected] this enough.