Flynas
reviews and complaints

Dear sir my booking reference is ABS28A (Sidra Sultana) I have booked my flight and I have paid all money through sadad bt I dnt have received my ticket
please solve my problem as soon as possible

Please note I performed my check-in 3.5 hours before flight, waited till gate was identified and went to the gate and stayed in their waiting. No flynas representative was available at gate to inform that the gate has changed, when asking airport staff why gate was not open and if the plane is going to be delayed, I was informed that gate had changes to the other side of the airport. I reached the new gate 14 minutes before departure and was not allowed into plan.

hi, booking ref no YYZIN9J, I booked 2 seats for my family and paid in July. Flight got cancelled and tickets are refundable free of cost so I asked for refund through customer service ; they sent me form with bank details and I provided all documents. Its been more than a month I am waiting for my money refund. I went to Khobar office and they said system shows something happened on 11 August but cant tell what happened... I told them I keep calling Finance on their 0800xxx number but nobody picks and customer service says they cant help.

Never faced such situations with other airlines where money when paid is gone for ever.

shakeel shaikh
[protected]

I requested a refund for my flight from riyadh to cairo on 20th March because of the current situation of ( corona) and as u know all the flight should be canceled from the gaca !
Flynas refused to refund and they want to keep the money as a credit in my acount!
I don't accept this because I am canadian and I am planning to go back to canada this summer and maybe I will not use these credits or this airline anymore!
And this is my right to take my money back like most of the big names of the airlines doing with their clients by refunding the money !
And this situation is not an issue to discuss with the company policies it is about an urgent country issue!
I am complaining and I wish to hear from u soon before I discuss this situation with the gaca
Thank you

My name is mohamed Dorogam I came in the flight number XY 263 from Riyadh to Cairo, I arrived to Cairo airport. I got 4 luggage missing I going a report and still waiting, I attached with the complaint a copy from the report I did, I will stay in Cairo for this luggage, you guys miss up my hole vacation which is 10 days only
Please advise because I have another flight in 3 days
Mohamed Dorogam
001-[protected]

Dear Team

As you know the flight XY329 PNR B6J4SC was landed in lucknow instead so due to my connection flight and urgently need to reach Delhi i have taken a flight frok LKO to Delhi.

So requesting you to reimburse the same.
Attaching ticket for your reference.

Kindly let me know at earliest for the same as i have reached back to Dubai today thats why i am sending the request late.

Regards
Anshul ranjan
+971-[protected].

Hi,

I have showed up at Cairo airport at 10:40 AM about an hour before the flight time. And the counter employee rejected to issue my boarding pass even after getting approval from custom officer, also I have called the customer service number after about 15 mins of negotiations with the counter employee and custom officer but I have a disappointing results.
I had experienced a disappointing situation where there are no way of support or finding a suitable solution for me which results in booking another flight in the same day which costed a lot of money and effort as I have found no direct flights to my destination and spending about 25 hours in transit.

How can I refund and what is the correct procedure?

Dear Sir,

Please be informed that my complaint number is DMMXY 11688 and tagging luggage number XY0593796225 madinah to dammam due to my beg damage and until now no feedback from Flynas management.

Fyi, Ill attached herewith are copies of my receipt flight and luggage tags for your reference and perusal.

Thank You,

Regards,
ahamadzk
[protected]

My name is Bahaa Eldin ElBannani.Iam an Australian 64 years old man returning from Hajj. I was due to leave Jeddah on 19/8/2019 flight XY 567 at 18:50. I checked my 2 luggage through and was issued a boarding pass awaiting to board my flight.A few minutes later I was asked to see the same man from the checking in counter who explained to me that I was being given someone else's boarding pass by mistake. I did not mind his mistake and returned the boarding pass peacefully. I then asked him to issue me another one and that's when he told me that my flight was cancelled due to no information on my booking datails. I showed him my booking itinerary and he insisted that my Agent has cancelled the flight and that I will not be able to board this flight.i mad contact with my agent who told me that this is just a hoax to give my seat to someone else However, I explained to your man that there must be away for me to board this flight that's when he told me that I must purchase a new ticket. I agreed to do so knowing how tired and frustrated I have been. He then accompanied me to the accounting department to pay the ticket cost. I offered the man at the counter to use my Credit cards to pay 1329.99 SR and after a few attempts to pay with my cards, he told me he can't use my cards for some unknowing reason which appeared to be strange for me as a have been using my cards with no problems whatsoever. He then asked me to withdraw cash from a machine to pay for my flight which I did. He provided me with a document with the amount being paid and issued me a new boarding pass.Comes the time to board the flight with the newly purchased ticket the ground staff at the counter tells me that my new ticket was also canceled as no information has been provided by the purchasing dep. I showed him what was needed to prove the purchase. I explained that I have to board this flight at any cost and that it's for them to find out what went wrong. He then told me that I will miss this flight anyway. 5 hours later he explained that the ticket was purchased with the XY employee's credit card and not with the cash I paid that's why the information did not go through your system immediately. This is fraudulent which caused me to suffer a great deal and should not be happening with a reputable airlines. One of the staff with the name Omar was able to see my suffering as my diabetes medication was not available with me as to have been sent with my luggage on the initial flight. After a struggle he was able to transfer me to SV flight 383 at 1 am on 20/8/2019. Obviously I arrived Cairo very tired and mentally exhausted without my luggage. After a day of resting I endeavoured 4 hours of waiting at the airport to collect 2 of my 3 pieces of luggage. All this suffering and heartache should have not happen due to unprofessional handling of someone. I have encountered financial and physical loss and I demand some compensation in due course.

Dear Sir/Maddam,

My Name is Mohamed Nahdi. I am a regular customer for flynas.

I am not able to perform online check in for my booking E9IJQW. I called to ask why and was told that the agency who booked the flight for me did not provide my date of birth and nationality.

I am surprised that it is not possible for me to check in, because the system think I am a young passenger.

- Your system assumes if no date of birth provided then the passenger is young
- Your system is not able to update the data when I called, especially I am a regular traveller with flynas.
- The customer service team said there is nothing they can do and the only computer system that can update this info is the Flynas office at the airport which is disappointing.

I am really not satisfied with this service. If the flynas system needed such info then the system should have requested such info from the agency at the time and yet the customer can not use the online check in service.

I appreciate your support to flag this to flynas management and to prevent such issue in the future for other customers

Regards
Mohamed
Tel: [protected]
Email: [protected]@yahoo.co.uk

Dear flynas Team,

As we all are living i 21st century

And it is very sad to hear that my luggage did not come in the same flight which i am travelling

As I and my brother travelled from Riyadh to hyd with Flight XY325 to celebrate Eid at home country, but once we reached to airport we were shocked to hear that our luggage/baggage will deliveried with the next flight

All the passengers were surprised to hear how come this irresponsiblty happen with flynas

As my Eid celebrations are vanished due to no clothes to wear for Eid and my home is 250km away from Hyd airport and no again i need to visit the airport to collect my baggage
For that again i need to rent a car for around 8000rs to collect from bagggage

It was never expected from Flynas!

I claim that delivery from baggage to my home location or compansate me for amount of 10000Indian Rs for the travelling .

Hoping to get a positive response from Flynas team for compesation and confirm when this baggage will be delivered

Flight :XY325
Baggage tag: XY0593680803, 80792, 80793, 80794, 80791
4 cartoons 1 black bag
Email: Shujath.[protected]@gmail.com
Contact india : [protected]

Regards

I have booked business class for my father flying from dammam to lahore.
I dropped him at the airport and got boarding pass with seat 1F on flight XY 883, 30 JUL 2019. After he went pass the immigration he was moved to economy class.
I am really distressed I booked and paid for the business class ticket for my father because of health reasons, he is 72 years old and he was made to change his seat to economy class. totally unacceptable.
My father suffered psychologically, emotionally and physically. There is no justification for this really really disappointed.

Dear Team,

I have booked the flight for Mr. Asif Iqbal from Dammam to Riyadh (Flynas National Air Service XY-67 | Air PNR JBLIJQ) for today. However flight was called cancelled by the Airlines due to some technical issues.

The tickets were booked through Ixigo App and they routed to Cheap tickets

As this was a business trip, so his return was booked for same day evening which means that ticket also required to be cancelled and by all logical means if the first flight is itself not boarded then how the return journey will commence.

Though that's a complete failure by Flynas as they couldn't arrange another alternative and at the end we had to reschedule the meeting with our potential customer.

With this, without escalating things further request you to refund me my complete amount with an immediate effect.

Regards, Shahzeb

The flight XY60 Jed to Ryd was supposed to depart at 21:00 hrs, I have received no information on the flight status yet. It's already 9:25. The screen shows the flight is on time. When I asked the ground staff about it he very rudely answered to wait for announcement. This is the second time I'm facing such issue with flynas in a short period.
Flight get delayed sometimes but there should information and announcements about it which flynas clearly fails at. Also the attitude of ground staff is beyond acceptable.

I booked a ticket Riyadh - Abu Dhabi on the 27th May 2019 Return 30 May 2019
For issues regarding the visa I needed to cancel the ticket
FlyNas told me that the trip is operted by Ethad ( a partner with flynas) - and the ticket can only be modified through EThad
I contacted EThad - they said that FlyNas are wrong - becuase the ticket has been issued by FlyNas - That looks logical to me, since I bought the ticket through FlyNas
The ticket numbers are :
[protected]
[protected]
I am now lost between the two, but for me FlyNas are responsible

Dear Concern,
I am Sabit Hasan, I have booked a ticket from Flynas with the Booking Reference# U5B7YY but now they are forcing me to cancel the ticket against my wish.
First their executive called me and threatens me that if I will not cancel the ticket he will create trouble for me at the airport, so I had written an email to Flynas customer care but instead of resolving my problem they are asking my account details for the refund which i never requested.
Even though in my email I have clearly mentioned that I don't want the refund but want to travel on the same booking.
Attached herewith the ticket confirmation received from Flynas

Please go through the following email communication i had with them.

From: Customer Service Unit [mailto:CSU@flynas.com]
Sent: Thursday, May 09, 2019 1:22 PM
To: Sabit Hasan; Customer Service Unit
Subject: RE: Booking Reference# U5B7YY

Dear Guest

Thank you for contacting Flynas,

In order to better assist you, please provide us with the following information to refund the amount :

- IBAN number
- Bank name
- Owner Name
- Copy of the owner's ID
- Copy of the passenger's ID

Thank you for your understanding.

Regards,
Afnan Ali Altamimi
Customer Service Officer

P.O. Box 305161 Riyadh 113561 Kingdom of Saudi Arabia
Tel +966 11 261 1126 Fax+966 11 4634786
Address: flynas Head Office | Ar Rabi, 4040, Abi Bakr As Siddiq Rd. 8018 - Riyadh 13316, Saudi Arabia

From: Sabit Hasan [mailto:[protected]@se.com.sa]
Sent: Wednesday, 8 May, 2019 3:54 PM
To: Customer Service Unit
Cc: Sabit Hasan
Subject: Booking Reference# U5B7YY

Dear Concern,

I am Sabit Hasan; I have a booking with your airlines on 18th Aug, 2019 at 4:05 am from Delhi to Riyadh in Business class, Booking Reference# U5B7YY. Today I received a call from +966114349000, the executive claimed that he is calling from Flynas and asked me to either change from Business class to Economy class or cancel the flight. When I told him I don't want to change or cancel the flight he started threatening me that he will create trouble for me at the airport if I will not do as he said. He did not give me any logical answer that why I have to cancel or change my booking, only he was telling me to go to the management.

So if this call was form any Flynas customer executive on his behalf please takes necessary action against him as I am very disappointed by the way you handle the customer.

And please note that I don't want to cancel or change my flight and insist to travel on same date, same flight and same class which I have booked so please ensure my seat.

Thanks & Regards,

Sabit Hasan, PMP®
Tel: +[protected]
Mob: +966 [protected]
E-mail: [protected]@se.com.sa

I travel with flynas from Hyderabad to RiYadh with flynas flight number XY326 on 05-May-2019 and seat number was 6E.
I lodge complaint once I realize that i lost my airpods in flight, there i have been informed to wait but after waiting for 2 hours the response was they did not find and the same flight is departing shortly to another destination so we cannot help you.

I have been booked a flight with flynas from Gizan to islamabad from gizan to Riyadh i fly in domastic flight on 2:20pm to 4:00 clock that and next flight was 9:30pm nobody take care at that time no guide on the airport when enter to the flight hostes forced to put the bag under the seat that time i surprised even the over had luggage space was avilible it is very bad behaviour flight is XY315.

I booked a ticket from ecn (ercan airport north cyprus) to islamabad that was connected flight from sabiha gokçe airport istanbul and this airport dont have transfor desk thats why they did't give me permission to travel now I want my ticket refund
Now I came back from islamabad to north cyprus
I am worker here in north cyprus so please refund my ticket thanks

I flight through flynas from cairo to kuwait
Our 1st leg to jeddah 566 on 28th february, I forgot my I pad pro in the bus. Once I entered the transit hall
I realized this, I informed flynas
About that and I took the 1st bus from the plane to the hall.
They let us waited but no reply even they didn't take my name., telling check flynas in kuwait we will inform them
I checked the office here in kuwait it was closed.
Please I want to know what happened with my ipad, please take this issue with more concern
Because I didn't find any concern in jeddah.
Thanks your quick reply will be appreciated