SUBMIT A COMPLAINT

FlyDubaiforced to pay 10 times more for luggage at airport

Hello
I had a flight from Tbilisi (Georgia) to Dubai on the 29th September 2019

I was emailed by you a day before my flight to check-in

I checked in, and after checking in, I wanted to add luggage allowance

I could not do that because I checked in

instead, it allowed me to add luggage for my return flight from Dubai to Tbilisi
on the 07/10/19

the cost of the luggage was 16.50usd only

so i tried to call flydubai Georgia Tbilisi

Address

Tbilisi International Airport

TAV Georgia

0158 Tbilisi

Georgia

Telephone

+995 32 310 265 ( this does not work you need to update it)

This phone number is not working as it is disconnected.

I have only Georgian number, so I cant call you international numbers because of the cost

so I had no choice and go to the airport and pay for luggage

the ground staff were insulting and didn't want to help me and said they can't do anything

even after I explained

they just told me I have to pay 1155 lari that is 390usd

so my luggage on the way from Dubai to Tbilisi cost me 16.50 USD and Tbilisi to Dubai I had to pay 390usd this is outrages and insulting and unfair

your system does not allow you to add luggage online when you told me to check-in

I tried to call, and the number is wrong on your website this is misleading and will take action legal and intermediary regarding this

it's your fault for the wrong number and not allowing me to add luggage

the grown staff just said I have to pay or I will miss my flight and pressured me

this is disgusting, and I should be refunded for this as I clearly would have paid for luggage online if I could have the option

I will take legal action and go social media so they can avoid flying with you

I wait for your response

FlyDubai
FlyDubai
FlyDubai

Ta
Sep 30, 2019

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