FloryDay
reviews and complaints

I ordered a dress which came with no labels in the dress and no tag labels. Also no packing note with any references.
I don't like the dress so want to return it. I logged into my account and there's no trace of any order although they've taken the money.
I need an order number to receive instructions to return. I went to on line chat and they couldn't find my order and gave me an email address service@floryday.com which came bouncing back. I went back to online chat and apparently a ticket has been sent to their colleagues to contact me tomorrow but I don't hold out much hope for that. I asked the on line chat where they're from and she said HK with a warehouse in US. I am going to cause such a stink if this doesn't get resolved.

Hello My name is Laura I have placed an order 11/1/19 I have yet to receive it the tracking number provided on my floraday account it's invalid HMGX2019428750, then I was given this second tracing number YLD-GZEUB/SZ tracking_number: LW617978429CN and it says it was deliverd on 11/16 I have yet to receive my order no customer service number to speak to an actual human how do you guys credit anyone I refuse to pay for something I have not received nor has bothered to contact me for anything in resolving this iisue.

To whom it may concern,

My name is Maria E. Cano and my e-mail is: [protected]@yahoo.com. I have been trying to reach someone in regards to my order that I need to return, dresses were not as expected, two too small and one too big, except for one that I'm keeping. The dresses I need to return are as follows: Casual Color Block Tunic Round Neckline Shirt Dress, Item #1334123 Size ( M ) $33.63, Casual Stripe Sashes Slip X-line Dress Item #1320454 Size ( M ) $44.99, Chinese Casual Floral Ruffles Round Neckline A-line Dress Item #1296107 Size ( M ) 52.89. There was no itemized list in the packaging, so I don't have an order number and a order conformation was never e-mailed to me with that information. The USPS Tracking number is LW752164065CN, total of 3 items for return, please give me instructions for return.

Regards,

Maria E. Cano

My mum ordered an outfit from this company. It was the wrong size. She tried to return it but their return system is an absolute joke. You have to apply for a return address and just get automated responses when trying to contact them. I have since tried to obtain a refund and have been given two supposed addresses to return the item to them, they will then refund! I refuse to do this as the addresses were Just postcodes which seem to be storage units! Not valid addresses

Here's the address: BIRMINGHAM
Country: United Kingdom
Postal Code: B30 3HY
Here's the UK Warehouse address, Manchester
Country: United Kingdom
Postal Code: M34 3GG.

This company are not fit to advertise on Facebook or any other UK site if they refuse to give refunds without having all the hassle and obstacles they put in the way. They are probably hoping that people will get sick of been given the run around and give up trying to fight for their money to be refunded.
£50 is a large amount of money for my 76 year old mum to lose.

DO NOT BUY ANYTHING FROM THIS COMPANY VERY POOR CUSTOMER SERVICE/ REFUND POLICY.

I ordered two dresses on September 30, 2019. The package arrived today, October 23rd. The red dress was perfect, but the orange floral none round neckline midi dress did not work, was of inferior quality and did not fit. When I tried to contact Floryday today to report my need to return the orange dress and request a refund, I got nowhere online. Beware when ordering from Floryday! Your dress will be shipped from China, and your attempt to return the merchandise and get a refund will fall into an empty hole. Buyer beware!

I have been trying for a few weeks to return this dress, i was asked to fill out a returns form online, Itried this but it would not allow me to input the order number because i had bought the dress before i had registed on line. Please could you advice me on the best way forward please. i am getting frustrated as i need an outcome . i hope you can help.

The coat was nice but the Coat was too small. Tried to find a return address. I wish I had read the reviews of others who have had a similar experience and couldn't get a return or their money back.

I returned it to the place it was sent from in Monroe Township New Jersey. I asked for an exchange. for a larger size.
Got no answer. Sent from post office Sept 14, 2019
UPS tracking number is 9505 [protected] [protected]

I bought a coat. On the picture it looked perfect. For me it was allot of money. Today I received the package. What a total scam! My coat looks cheap is way to big and looks like a complete other jacket than what I thought I bought a sophisticated jacket for work! Cheap product wich is nothing like the photo! No email, no telephone, live chat doesn't work! I WANT TO RETURN THIS COAT ASAP AND GET A REFUND! TOTAL SCAM

I purchased a blazer from Floryday on line. I ordered it on 9/6/19 i received it on Oct/1/2019 it's too small and of poor quality. I clicked where it said returns
yet it does not give you the correct return address and procedure.
I will give 24 hrs to get contact service. then I will contact TV station
to look into this matter. I've spent 3hours to find info to returns unable to get result.
my name and address
Vivian Birazian
821 Pinto Ln . 2
Northbrook Illinois 60062
USA
This is the item info. order No.[protected]
Long sleeve lapel pockets Blazer Coat([protected]
color Black size : XXL
Paid total $51.00 US

I emailed Floryday to request an address to return an unacceptable dress to them.
I was told my complaint would be dealt with in 48 hours.
This time has elapsed and I can get no further with my return.
They say one has 14 days to return item, but WHERE TO ?
I feel very unhappy as this is the second time I have had this struggle. The first time I gave up and threw the dress away.
Obviously I will NEVER buy from them again but feel they should not be getting away with this all the time.
I am a very dissatisfied customer.

DO NOT ORDER FROM THIS COMPANY! I order a dress and two weeks later I received an email stating that the product was not available and that i would be issued a refund in 7-14 business days. I waited the 14 days, checking my bank statement daily and was not refunded. I tried to contact company, there is not phone number to contact a live person, only live chat with pre-sale representatives. These representatives give you the run-around, apologizing and stating that the refund was given and it's strange that I have not gotten it, and that I must be looking in wrong place for refund. After undermining my simple intelligence and ability to read, I was simply given no response on live chat any longer. The email I received after logging complaint stated I would receive a response in 24-48 hours. So, over a month later, NO PRODUCT, NO REAL WAY TO CONTACT ANYONE IN COMPANY THAT HAS A CLUE WHAT IS GOING ON, AND MOST IMPORTANTLY NO REFUND. Don't fall for this sites gimmick like I did, Always read reviews first, and don't be stuck like me having to forward relevant information to my attorney.

I purchased two dresses and cannot find any instructions on how to return the items for refund. item 1 - order number [protected] ordered 9/09/19 item 2: order number [protected]. both items are dresses. They are to big and I would like a refund for both items before the time runs out.

[protected]@!yahoo.com
[protected]

1)solid embroidery tank v-neck shift dress(1955264980)color white size L
2)color block tunic round neckline maxi shift dress [protected]) color yellow size M

thank you, Wrenna L. Long

My order was charged twice, and I received a letter of apology from Floryday, where they said I will be reimbursed, This happened 20 June, 2019 and the total cost was 1980 Nok . My bank statement reflect this deduction - twice on this same date . Nothing to date have been reimbursed to my account. I am still missing Nok 1980
My account # is [protected] in DNB Bank
Name Bente Eidslott
Address Hatlevika 66
Postal Code and City : 6016 Ålesund
NORWAY
Phone : 0047 [protected]
Mail address : [protected]@online.no

I placed my order of 2 dresses from Floryday on 9-10-19. I receive a confirmation for the order with order number on it. When I tried to track order number [protected] it tells me there is no such order number. Therefore it does not allow me to continue. Since I placed my order I started reading reviews and see lots of horrible reviews and I'm now worried that I have been scammed! I need those dresses for a rehearsal dinner and wedding. I was told I would receive them in 18 days. Please respond!

Sometime in March 2019, i made an order (number [protected]) which was subsequently cancelled beginning of April, i had paid USD 1027.21 for the shoes i ordered. I have been requesting for my money back but got no refund and no response. Its six months now. The refund process takes a max of 14 days from their website... What frustrates more is that there is no contact number yo call. please help urgently.

Ordered a dress on 9/16/19 and received 9/20/19. The X-liner dress # (1041426).
Total purchase amount: $61.97

The dress received was not the color ordered. Ordered burgundy and received red.
Dress was too small and poor quality.

I am very displeased with product received and would like my purchase ampont refunded to my credit card.

I am returning to sender via USPS and appreciate your assistance with this matter.

Sincerely: Rubye Peeples 301 Wilde Avenue San Franciisco, CA 94134 USA

I ordered a grey dress [protected]) after receiveing an email offer from them - I received the dress but it's too small and want either a refund or to exchange it for a larger size and although I can log into 'My Account' on their website and it shows all of the shipping details when I try to fill in a returns form it tells me that I have not ordered anything so cannot return anything. Despite emailing their service email address which promises to reply within 24 hours I have not received any contact from them.
there is no telephone number listed anywhere on there website so you cannot talk to them directly only electronically

I bought a dress 31st July for £39.58 but it wasn't suitable so I returned it immediately and
I still haven't had a refund . I am sure it's not going to happen.
I've tried to contact Floryday in different ways and on their chat line but they make it impossible by saying my order number is wrong or my email address is wrong et etc
Just don't know where to turn .
It's a complete scam

I am trying to return 2 items (shipped together) and the online form will not accept my information. My Floryday order number is #[protected].
The items to be returned are:
Floral tunic round neckline maxi shift dress ([protected]), Color: white Size: L
Polka dot tassel tunic V-neckline shift dress ([protected]), Color: blue Size: L

These were shipped to Diana L. Stadtmiller 18182 Shadbrook Street Northville, Michigan, 48168 United States

i have bough the item on 19/08/19.today i received my item(dress) but evereting is wrong.wrong model, wrong material, wrong lengh . i can't contact them in any way.desirable resolution of my complaint is refund.i can't returned becouse they don't provide return adress.the order n is [protected].i don'n beleeve tha adress above is real.i also tried to call them but no awnser.look like the phone n is in china.i have tried to fill the return form on their webside but that form not working.total skam!