FloryDay
reviews and complaints

I had ordered a dress on the 14th of March but it took nearly a month to arrive.
I tried to cancel the order when I realized it would be very late, as I was going away for 5 weeks. Of course it was not right as I could neither try the item on nor return it on time, due to the very late delivery...

I am now home, tried the dress on but it is not at all like the picture; the colours are less vivid and the material very thin...

I want to return the item and request a full refund as soon as possible as you are in breach of contract for not sending it within 9 days but over 3 and a half weeks later...

I am expecting a reply asap. Where do I return the item to.Could I have a full address in the UK>
Thank you,
Dominique Thatcher

I had ordered a dress on the 14th of March but it took nearly a month to arrive.
I tried to cancel the order when I realized it would be very late, as I was going away for 5 weeks. Of course it was not right as I could neither try the item on nor return it on time, due to the very late delivery...

I am now home, tried the dress on but it is not at all like the picture; the colours are less vivid and the material very thin...

I want to return the item and request a full refund as soon as possible as you are in breach of contract for not sending it within 9 days but over 3 and a half weeks later...

I am expecting a reply asap. Where do I return the item to.Could I have a full address in the UK>
Thank you,
Dominique Thatcher

[protected]@btinternet.com

Can't get hold of anyone to talk to. No phone # to call. Slacks so small it fits my toes. I usually wear a size 12 and now I need a size 16.No return label.
They don't answer emails.
My email is: [protected]@satx.rr.com
Sara Erickson
[protected]
7400 Crestway Dr
Apt 513
San Antonio Thx 78239
Someone please respond!
I don't know how they can stay in business . Such poor ethics. And their clothes are so cute. I won't ever order anything again and will tell all I know about this company. Shoddy shoddy shoddy!

I ordered two dresses, which I'm trying to return. I tried every way possible to fill out the online form and was never able to submit it. My order date was 2019-04-26 and I received the items 2019-05-13. I was disappointed in the material and appearance of both dresses, as they looked very different than the online presentation. My order # is [protected]. The dress numbers are [protected] and [protected] and both dresses are green. I would like an address to use to return the dresses and get a refund. Thank you so much for your time and effort to resolve this issue.

I sill have not received the order that I placed on April 4, 2019 for two dresses. After several communications about this matters the representatives and managers at Floryday issued me a full refund via my PayPal account and have authorized me to keep the merchandise whenever it arrives.
I appreciate their willingness to remedy this situation. VJM, Denver, CO

Hi,

I have been trying to return a dress for the last week but have still been unable to do so. I have received one response, but have been unable to follow up with the instructions provided in the response as I can no longer sign in to the website. I tried contacting customer care but have received no response since then, despite multiple emails from myself.

My ticket number is #[protected]

Please let me know what my next steps should be.

Kate

I placed two orders from this company on February 17, 2019. It took over a month to receive the clothing - and the quality of the items was very substandard. I asked for a refund. I never got it. The company told me that if I changed my reviews to 5 stars that they would refund me. I refused to be bribed. Still do not have my refund. I wrote a review on Trust Pilot and Floryday had it removed because they claimed I was never a customer!

My order numbers and dates are listed above. BUYER BEWARE.

The dress I had ordered - for which I paid £50 - was sent to me in the wrong size and looks nothing like the advertisement.

I am now trying to return it but the online returns form does not work, so I do not have an address/ instructions on how to return the item.

I have also written to customer care, who have not responded within 24 hours, as they claimed they would. They do not have a phone number in the UK, so I am unable to speak with the company.

It is ridiculous that the return of an item should be so difficult! A complete waste of time.

I want to return order [protected], chat agent gave me a web site to fill out a form, no form, finally got a form and it won't submit when you click submit. How do I return the product for a refund? Please send me an address to return items and a form if needed! I ordered 3 pair of shoes and a swim suit. None of the products are acceptable. Poor quality and poor fit! Please send me a return form and address to return the items. If not resolved I will be forced to report!
When I hit submit it takes me to a social media site!

My order, #[protected] was place April 9, 2019 and I haven't received it yet. The order was for 2 dresses, a black floral, and a green A-line, I continue to get the runaround regarding this! The email that I sent was returned in Chinese. I received shipment notification on April 12, 2019 with tracking information that I cannot track. The package has not arrived yet!

We ordered a dress on 4/2/19, order #[protected] and we have not received it yet! We have tried tracking it but the tracking number doesn't go anywhere it only states it shipped out on 4/4/19.
It doesn't give how it is being shipped such as UPS, FedEx or postal service. There is no phone number to call, and we tried the online email contact form and we have gotten no response. Although they tell you that they will respond within 24 hours on the site. I want my money back but not sure how to go about it if I can't get a hold of anyone! Please help!

Customer order [protected]
I am getting a complete run around by this company.
3/4 sleeve shift dress item # [protected] is of inferior fabric. I have been trying for a week to get a return authorization number and an address as to where to return it. If this doesn't get taken care of I will never buy anything else from this company.
This company keeps saying that they are working on it and I will get an answer in 24 hours. Each morning there is a letter in my inbox but it goes nowhere. Now I can't even find a way for a live chat. Which I question if there really is someone there.
I'm starting to think that this company is a complete sham and that I won't be getting my money back.
Buyer be ware i'm beginning to think that this company is not reputable.
As I said buyer be ware
Gale

Dress order number is [protected], solid half sleeve, knee length, sheath dress, ([protected]), color is pink and size medium. Want to return, need correct return information, a return slip if needed, most reputable companies make it easy to return. Since you have a deadline for returns I would hope you answer my complaint asap so I can comply with your 14 day return policy.
Waiting to hear
Marcia eastin
121 talbott dr
Bowling green, ky usa
[protected]
Purchased from your online store. Floryday.com

Ordered 3/19. Two blouses. On website they furnish a tracking number, but USPS states they are waiting for package to be picked up. Ships from China.
It is 4/19/2019 and blouses never shipped from China and Floryday tells me to go to the tracking number on 3/26/19 waiting to be picked up for shipment.
Such a badly run business. I want to full refund. Track number
LT467389742CN is useless if the package is never sent for shipment.

I have filled out order forms to cancel these orders; they say check my spam box within 24 hours. I am concerned this is a scam. I ordered from a site on instagram. The order states this is an auto-generated email. Please do not reply they state their chat representatives do not have access to any order information. They state they do not accept returned items that were sent back by me directly without checking with their staff first it further states they have warehouses in different countries around the world. If you want to return items
to the nearest return address, contact us and our customer service representatives.
It appears this is a scam and it will be impossible to return items or get in touch with this company.

I placed an order on April 2nd and I have the tracking number, but have not been provided with the shipping company and am unable to track my items. Can someone immediately provide me with the tracking company so I can check in on the progress of my order?
The order numbers are: [protected] and [protected]
Tracking number for order [protected]: LT540886114CN
Tracking number for order [protected]: LT552493070CN

My email address is [protected]@gmail.com

Please respond as soon as possible.

Thanks,
Scarlett

Bought a dress from floryday, came and was to big so wanted to return. Came with no return paperwork, so emailed and haven't received anything back. Days have passed now and it's too late to receive a refund by the company as they don't accept returns after 14 days. I'm so frustrated as I've messaged them and they just don't care. I want my money back!

I recently received a dress and after several days deliberation I decided to keep the dress and subsequently ironed it yesterday. Whilst ironing I discovered a hole in the seem roughly 6 inches long. I have destroyed the packaging so cannot return it, and I like the dress and bought it for a wedding in a couple of weeks.
As the hole is down the seem I am hoping I can get it repaired, however I am disappointed that I should have to.
Are you able to offer a partial refund?

I happend to ordre the 15th of last month a dress which also is paid for!, where you promissed delivery within 10-15 days. I have complained earlier and reveived informations that my ordre had left China, but I am not able to find the order number which you sent me. We are close to four weeks since I ordered, so I expect my delivery ? Please informe me as soon as possible by e-mail or mobil.
ABLP

RE: Order #[protected] - I have made repeated attempts to get a Return Merchandise Authorization from Floryday. I have a dress that I want to return that I ordered on March 18, 2019. As of April 7, 2019 I have gotten no R.M.A. Floryday says that they have several return warehouses around the world. I am having an impossible time and I would not recommend this company because of their lack of customer service contact information.