FloryDay
reviews and complaints

I purchased a dress from Floryday on August 2, 2019. When The dress arrived it was too small and of poor quality. I went on line and tried to fill out the request for a return form; but Floryday has made it impossible to fill out the form. They ask for the order number but you can't type it in; then it will tell you that their is no order found. Waht type of company is this? Are they legit? I have never known of a company that don't provide a return address or a contact number. I have consulted with my attorney concerning this matter

I am complaing about everything to do wih this Sit. You, Stuff dose not fit right you dont give returne slips with ordor you are much to hard to try and exchange things I want my money Back iam on ss and cant loss money to you.YOU stuff is [censored] I will get with the BBB and trune you in I will tell everyone I know how you gyus stinck and cheat people.Never will I ordor AGAIN! Some how some way I will get my MONEY BACK!WAY is there NO PHONE # put HONG KONG wish I KNOW all of this I would not have every by anthing from you. Contact Customer Service did that NO HELP.I hope Peopl read the complaints befor the by anything.You want people to be kind but it is ok for you not give Info.FOR returning thing. I do not know the adress other then www.floyday. com.MY name is Faith FAILLA address #@&# countryside viw drive ST. cloud FL 34772 PUT my mone back on my Card you have all the INFOMATION you need to do that.

My 93 year old parents ordered a dress online for a family wedding. When the package arrived it was of poor quality and too big. There was no address or return label attached. After days of trying to get an address or return label from the company we realise that they are negligent and doing anything they can to stop us returning the package. After speaking online three times to staff and after countless e mails not being answered we are at a loss as to do next. They just will not give us a return address! A phone line is impossible to find too!
Do not deal with this company! They do not adhere to any standards!
My parents are very upset and distressed that this has happened! I am so cross and angry, what a terrible way to treat its customers.

Tried to cancel order.
I did not get a confirmation email or order #.
Had to contact floryday through online chat line.
Chat line was no help.
Tried to cancel payment.
Order arrived after 5 weeks from ordering.
Dresses and sandals are cheap and not made to size.
Everything is too small.
Don't be a clothes store if clothes can not be made to correct size.
On the website there is no information for returns.
Had to contact online chat line again.
Was told that i would receive an email.
No email.
Found information on a search for floryday.
They don't have connections to email and they don't know how to do email.
The customer service for chat online is all over the place; last one was in france.
I have to cancel my credit card so they can't charge my cc again!
i didn't think that i could be involved in a scam at my age.
Don't ever order from this place! run away!

I ordered a grey v neck top. 1173182 Instead I received a black, xxxlg top 1173185.
I have tried numerous times to no avail to get any response from the company called Floraday.
Order # [protected].
Pictures taken. The v neck is a snapshot fro the website. The second shirt is the extreme large top that I did not order.
My hope is this company will make things right.

I purchased a blouse from Floryday. The blouse is a large, which is to big. It doesn't look like the blouse online. I would like to return it, and get my refund. I paid with a credit card. Please send me a returned address. Sincerely Hernetta Johnson. The Name on the Package is from. GUAN GANG A- 16, QunXing No.1 Road, ChenLei Science Technology. Park, SuZuhou, JiangSu WuZhongQu. SUZHOU JIANGSU 215011. Phone [protected]

Ordered several items from Floryday, (received all but 2 dresses on a separate order.) The order number for these 2 dresses is [protected]. Put on my Pay Pal account, their receipt to me that it was processed is [protected]. I have never been notified that they were even packaged or sent, and have no tracking number to refer to. I ordered these dresses early as I wanted them to wear at my 65th high school reunion in Bozeman, Montana on July 24-30! So now I don't know if they are on the way or not. I will have to go downtown shopping soon, and if I buy 2 dresses then I no longer need these dresses.! and would want my money refunded.
The Item # of these dresses are:
(1) Floral Sleeveless Maxi A-line Dress ([protected])- blue ($39.99)
(2) Floral sleeveless Maxi Shift dress [protected]) - white with dark green wrap ($53.99)

Gay D Johnson
W. 14079 Prairie Ave
Post Falls, Idaho 83854
United States

PayPal email # charged was my husbands [protected]@hotmail.com
My email # is gdjohn77 @gmail.com

My phone number is [protected]

I would appreciate any help I can get on this, as soon as possible.
Thank you ahead of time.
My phone number is [protected]

I feel very disappointed with my first experience with your company .
We paid for a guaranteed delivery, as I wanted the dress for a wedding . It did not arrive
in time and I am now concerned about the returns procedure .
Also the dress did not hang correctly
Please could you help, I wanted to return the item straight away, however I had to go
into hospital for a minor operation .
Returning to you seems much more complicated than other companies .

Regards
Brenda Bradshaw
email ;- [protected]@live.co.uk. [protected]

I ordered 2 dresses and a bikini from Floryday on the 30th May 2019 for the total of £62.76. The payment was taken, but I did not receive a confirmation email (I've checked my junk folder) and I have also not received my items (todays date is 27th June 2019).

I have enquired about this on the Floryday website 'contact us' email... but have had no response.

I have messaged the company through Facebook... but have had no response that way either.

Customer service = 0

The 2 items I ordered from Floryday were very poor quality and looked absolutely nothing nothing like advertised. I contacted the company who sent me an address in the UK to return the items stating they would refund me. I sent the items back to the address provided in an email by Floryday. That was in April and despite several complaints made to their customer services I still judge not received my refund. This is a fraudulent, dishonest company and honestly it makes me absolutely sick that they think they can steal money from hard working honest people. I urge people not to waste their money on this company!

My order # is [protected] and the item # is [protected]. I tried multiple times to fill out the return form but where I enter the order number and the item number is says in. red, that item does not exist and that order does not exist. The dress fits fine but the jacket is too small and I want to return this item for a refund. Order date was May 19, 2019. [protected]@hotmail.com

Last week on June 10, I ordered for two dresses from FloryDay and I selected expedited delivery which showed 3-6 working days for delivery because I needed the dresses delivered by today June 19, 2019. I have been reaching out through all your support channels and no one is responding since two days ago to follow up. My dresses have not been shipped yet!... Please help anyone! I even chatted with your help online, but the person shut me out when I asked for a phone number which I could reach anyone to speak to discuss the urgency of the need for the dresses to be delivered today unfailingly.. Please help! This is urgent and needs to be delivered today otherwise there will no longer be need for the dresses.

Order Number: [protected]

+[protected]; +[protected]

Tried to complete return form on 6/18/19 three times. It's saying the order has not been found & only shipped orders can be returned & exchanges. I received the package on 6/17/19 & my card was charged. I would like to receive a refund for these 2 dresses due to not fitting.
My order # was [protected]. the 2 items are [protected] & item [protected].

I ordered 4 blouses on the Floryday website, but never received a confirmation email. I received the blouses, all of which were way way too large (I ordered a size small, the blouses would fit a person 100 pounds heavier than myself). My invoice has been lost, so I don't have my order number. Floryday's website does not recognize my email address, even though the order was placed online. I want to exchange or return the blouses, but there is no phone number shown on the website. In my opinion, reputable companies make it easy to contact them with concerns or issues. I should not have to do a search online to find this website to register my issue. If I don't get any help, this first order with Floryday will definitely be my last.

Tracking Number: LT708186693CN
Track this order: Go to tracking SUZHOU-EUB.
By Robert Laque
We are pleased to inform you that your order has been shipped.

I have not received my order. Please make sure that it has been shipped and delivered.
Thank you.

Order Date: 2019-05-11 16:45:56

Order No. [protected]

PROCESSING Estimated to ship within 5-7 Days

Order Number:[protected]
Order Date:2019-05-11 16:45:56
Order Status: We have received your payment.
Your item is not shipped yet.

2019-05-11 16:45:56
Your order is placed.
ORDER SUMMARY
Subtotal US$ 59.99
Shipping US$ 9.99
Insurance US$ 0.99

Grand Total US$ 70.97

My email address is '[protected]@yahoo.com'.

i Have ordered two dresses from FloryDay when they arrived I figured out that the quality is so much bad and they aren't the same as the photo at all even the drawing is printed not sewn as it appears in the photo I didn't expect it to be like this at all, when I first opened them I thought that they have sent me the wrong order but unfortunately it wasn't and I want to return them back but I didn't know how to contact the company

I bought two items from this company
A block coloured skirt which arrived with felt pen marks on the front ordered a large and size came would not fit size 8uk.!
Second item ankle boots that were supposed to be size 5uk but were also very small.
There was no information within with package of any nature so went into their customer sight which kept telling me it did not recognise my order numbers!
I had to use an email address to request any returns advice which as yet is not fourth coming.
How is a company allowed to operate this way.
I spent over £50 with postage for items that were at best shoddy

I received a pair of leather sandals from floryday which were not suitable for me. I attempted, on the day they arrived, to return them, but was unable to find the address details of exactly where to send them. I used the chat facility, and was told an email would be arriving which would give me the info I need. An email arrived, but it was so unclear. Then another arrived, offering me a discount. I attempted on subsequent days to contact somebody for help, but still have not been successful. I am not willing to phone hong kong - the only phone number given is in hong kong. A london address is shown, but no phone number for customer services. Help, please!

I returned my items of 2 dresses early March- following the details I had in an email dated March 6 to vicky.[protected]@tewharau.school.nz
I returned the item to the address as stated in email and as above. To date and we are now nearing the end of May- there is no refund evidence back to my credit card at all!
I will not recommend Floryday to anyone. Expecting a response ASAP and a refund that was going to be $124.80 as stated on the email.
The cost of posting Floryday items are far over and above anything else I have received online and then there is a cost to return- all up amounting to another $90.
I would appreciate hearing from you
Vicky Meade

I follow instructions for return and exchange on April 22, 2019, to the Florday Return Center, Suite A. 11100 West 82nd Street, Lenexa, KS 66214 (USA) USPS Tracking#
[protected] 09. Order No.[protected].

As of this date May 16, 2019, I have NOT received the 2 blouses item#1277568 and 1278251.

Mailing address:
Shirdean Smith
4719 N Galloway Ave #202
Mesquite TX 75150

Thank you for your help.